***USED CAR BUYERS BEWARE*** We purchased a 2011 Chevy Cruze in July 2021. We were informed of prior heating issues that had been resolved with the car before purchasing. We were encourage to buy a warranty with the car (you wouldn't think of this as a bad thing but beware as the warranty company is garbage). 5 months go buy and upon leaving dinner the car overheats. We pull over, turn off the car, and wait before turning the car on and seeing it's no longer overheating to leave. Immediately the next day we take it to a mechanic, who has been our families mechanic for years. He informs us that he believes the head gasket may have been blown but upon further inspection notices the engine block is extensively warped and the engine needs to be replaced. This warping he said had seemed to take place long before we had the car in our possession. We did not have the money for this extensive of a repair as we just purchased the car and had a $7k loan on it. Dan, the owner, agrees to help us buy a used engine for the car without us having to pay for installation labor as a "family discount" (as he is friends with a family member of mine). This family discount would keep our car in his possession for 3 MONTHS as the excuses and issues poured in with his mechanic, finding time to repair the car, and even sending me photos of him/mechanic in the hospital dealing with issues. Who does that? I wanted the car back and that's not how you communicate when you're having issues. Issue after issue would arrive with the car. Fast forward as the 3 months come to a close and the engine is finally installed. Now we are informed that the car needs a new turbocharger and the warranty won't cover that either ($4K of total repairs and this warranty doesn't cover ANY OF IT). After another repair of a water pump, we are now told to pick up the car from his mechanic, Aaron, whom informs me immediately of picking it up that there are many more problems with it and that it should be traded in asap. Not to mention the attitude he had when all we wanted was the car back since it was gone for THREE MONTHS. So we drive this car home, after it being gone for a total of 3 months with Aaron, and discover the hood lever is broke (which the hood won't open), the interior has alcohol bottles + empty cigarette boxes, and the trunk is filled with old pieces from the repair. Were we not supposed to take this personally? The car over heats on the way home with the check engine light almost immediately turning on. 3 months and thousands of dollars for a promised fix only to be back at square one. This car saw 5 months of function before completely falling apart and having us spend more on the car than we ever could have imagined. We lost thousands of dollars and months of our lives we will NEVER get back. If we would have known that this purchase would have gone this way we would have NEVER gone to Direct Automotive. This car didn't even last 6 months but we will be haunted by it's existence and in debt for years to come. Please do yourself a favor and find a more reputable dealer. These cars have the ability to destroy your life and I refuse to let another customer go unaware as we know how it felt to stuck in a hard situation. read more

Direct Automotive - Auto Repair Near Me - Arnold, Missouri

Be prepared to spend thousands of dollars in repairs within the first few months of owning. This has amounted to $3,300. I don't expect perfection when buying a used car. However, I also don't expect to spend 41% of the purchase price within a few months of purchasing in order for the vehicle to run properly. I contacted Kim to see if they would do anything to help as it's clear that they don't properly inspect the vehicles prior to selling as these mechanical issues could have been identified by Kim and Dan prior to them putting it on the lot. I first messaged them on Facebook and was told I would receive a call the next day. They didn't call as promised so I contacted them directly. I was told by Kim that she would check with their mechanic to get a cheaper price as she believed the repairs I was quoted were over priced. I have texted her twice in the last week and she has not responded. This tells me that they don't care and they don't stand behind their transactions. This is not a reputable company to do business with. Do not purchase a vehicle from them as you will overpay and will be stuck with thousands in repairs. Don't make the mistake I did. Find a dealer that will sell you a vehicle that won't require very costly repairs within the first few months of owning. read more

Dan was amazing he helped me find the right car. He was straight forward with everything and helped me find the best option for financing. 10/10 would recommend it's a great place to go! read more

Direct Automotive - 2014 VolksWagon Passat - Auto Repair Near Me - Arnold, Missouri

really great place to go if you want someone that doesnt try to be a typical "dealer" type to you. Dan didnt pressure us or make us feel anything other than super comfortable.he went down a tremendous amount on a great jeep! i will be referring everyone to him read more