Could not recommend Bobby more! The whole process was extremely efficient and accommodating. He had…read moreour tv repaired quickly and made it a very pleasant experience. Such a nice guy with quality work! Will definitely be recommending anyone who needs electronics repaired to him.

The speaker on our Samsung TV was sounding tinny. Contacted SOS TV. Bobby got right back and…read morearranged an assessment. Was thought to be a problem with the speaker, motherboard or both. Turned out to be both, along with the power supply aging. Returned the set 3 days earlier than expected. Excellent service and value. Bobby's great and easy to work with.

It's great when it works. But be aware that you are on your own when something goes wrong. The…read morecustomer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/paste boiler plate responses. It doesn't matter whether they've given you an answer or ETA. They'd always ask, "Is there anything else that I can help you with?" so they can end it asap. This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn't get any sort of confirmation. I contacted them again. Turns out that the schedule wasn't made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn't get a grip of the issue and task to be done. In the end, the install was scheduled. But wait... I ain't falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS!! How can they mix this up?? Come on.. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

HORRIBLE COMPANY!!! Constantly having outages, unable to make changes to account, random and…read moreunnoticed price hikes, customer representatives on phone are utterly useless. It took me nearly 5 hours to even cancel my service. Whatever you do DONT GET YOUR INTERNET FROM THEM. So excited for when google buys and destroys them

I h ad been working with Cox over the phone and on their AI…read morechat in regards to moving but decided to go in person instead. Meliza helped me and she immediately greeted me, was positive, and helpful! Jason also was great and helpful! A really positive experience in what normally can be a frustrating errand to run. Go to this location!

This was truly an excellent experience. After countless unsuccessful attempts to resolve the issue…read morethrough online channels and phone calls, I visited this store and met an associate named Michael (as shown on his badge). He was extremely patient and tried multiple times on-site using the Cox Communications website system as well as the call center, but the issue still couldn't be resolved. He then continued exploring various alternative approaches to help set it up, and even consulted with his manager to seek additional solutions. In the end, he successfully resolved the long-standing issue I had been facing--setting up automatic payments under a trust account--which had taken me several weeks to try to fix. I am truly grateful for Michael's patience, attention to detail, and strong sense of responsibility in helping me solve this difficult problem.

David at ABBA Systems is the real deal…read more I have a Sony XBR-75Z9F (75" Master Series) that suddenly went completely black. Multiple shops either told me it wasn't fixable, parts were impossible to get, or that it wasn't worth the effort because of how complex this TV is. David was the only one who stepped up and actually took the time to diagnose it properly. Instead of guessing or pushing a replacement, he identified the real issue and repaired it at the component level (T-Con / buffer board)--something most places won't even attempt. He had everything fixed and back to me in less than a week, and now the TV works perfectly again. Communication was excellent the entire time and quick responses, clear updates and he followed through exactly as promised. On top of that, he's just a genuinely nice, honest guy who clearly knows what he's doing, especially with high-end TVs. You can tell he takes pride in his work and doesn't cut corners. Hopefully I don't have another broken TV anytime soon, but if I do, there's no question I'm going straight back to David. If you're dealing with something other shops won't touch, or even something that is a regular job, this is your guy.

I had a 2019 75 inch Samsung QLED. Worked great until one day, The screen would repeatedly flash…read moreon/off but wouldn't turn on. The Samsung authorized repair shop estimated a $900 fix. I called David and he was able to repair the faulty internal board for only around $375. And that cost was only because he had to take the tv apart and repair at his shop. If it had been a main board that was on the exterior it would have come out to much less. While here, I found out he also does VHS to DVD transfers. If you want to avoid having to buy a replacement tv...... I Highly Recommend!

Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

The installation went well. However, their concierge service is the worst. They never call back…read more You get placed on hold for a long time and then their automated service asks that you leave your number. Good luck in getting a call back when you do. The actual fiber service is fine and fast when it is working. It just keeps dropping regularly and of course at bad times like Teams calls or when watching the game. Perhaps because they are a new service in the area. I miss Cox, especially when I have to reach out to Cityside's customer service or "concierge." They are pretty bad. Again, the fiber service is ok but their concierge is horrible. They never answer and never call back.

Excellent. 5/5 stars…read more I needed my 65 inch TV mounted above the apt fireplace and a clean raceway to hide the wire and Tony & team NEO Installation got the job done within 30 min or less. Communication for a quote & date for the job were very reasonable and professional. Highly recommend and will do business again in the future.

Review long time coming…read more Installed a TV mount to my chimney fireplace and it's rock solid. Had all the right gear and the right anchors to support my 75" TV, which wasn't made to be the lightest. Put down drop cloth and cleaned along the way. Had a helper to split the work and get the job done fast. I did t have to lift a finger. Provided some good advice on placement and AV design. Although my needs were basic, they seem knowledgeable in setting up full blown home theatre systems. They were responsive even though they were busy going from one job to the next. I guess when you're decent at your job a lot of folks hire you. I would use them again in the future.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The manager wouldn't honor an online discount to set up my service with cox. I was trying to switch…read moreinternet providers to cox, where an "online only" discount that was available at my address. Cox phone representatives set me up, I went through the steps for the online discount, paid the deposit and the only needed to go to the store to get a modem and complete the billing process... but this manager at this location refused to do it. It felt like he was negotiating prices with me on the spot rather than going forward with an online discount I have in writing. When I went in the store the manager did not believe the online discount price, so I showed him. He disputed its validity so we put in my information together and it showed valid. However, he said he will not accept that online discount and would not push my online enrollment/payment through and give me a modem that I already put a deposit down for. Because of the horrible customer service and experience with this guy, I will just stay with ATT

glad this cox relationship is over, took over 40 minutes to get help with a router return. only 3…read morestaff members working... a lot to learn from the apple store regarding customer service...

Great customer service no matter what time of day, night, or early morning, You can ALWAYS speak…read moreto representative who can help you with all of your services. Ive had internet issues at 3 am and have still gotten help! The stores are also conveniently located with welcomed walk ins. Ive been a customer for over 15 years starting when they used to be Time Warner and have been extremely happy with the service, and constant loyalty discounts and available promotions! You just dont get that sane reliability AND affordable pricing with Dish or Direct TV. Ive just recently upgraded away from the DVR to XUMO and let me tell you, I LOVE IT! No wiring everywhere, no headache to setup and activate, and the unit is small enough to fit in the palm of your hands. Its LOADED with avaliable sports channels and movie lineups, and it's intuitive! Whatever youre watching creates a que for more of the same type! If you love action, horror, rom com, or reality TV, you're suddenly in a rabbit hole everytime with LOTS AND LOTS of recommendations available! If you ever need new equipment, they will send it right out to you free of charge and most of the time you'll receive it the very next day with online instructions on how to activate it, and if youre still not sure all you need to do is call customer support and they will take time to walk you through the activation process step by step! Transferring your service to another location is a breeze too! There is no comparison!!! I could go on and on and on about how incredibly pleased with Spectrum, but Id be here all day. You just have to give them a try and see for yourselves!

The store feels inviting when you walk in. The specialist seem to enjoy being there. You can feel…read morethe pride they take in their work when interacting with you.

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.