inept company, inept employees I cancelled my phone services…read moreand they did not offer to unlock the phone at the time, so getting it unlocked 2 weeks later has taken over 7 hours on the phone and 11 agents and they still can't tell me if it is unlocked

HORRIBLE COMPANY!!! Constantly having outages, unable to make changes to account, random and…read moreunnoticed price hikes, customer representatives on phone are utterly useless. It took me nearly 5 hours to even cancel my service. Whatever you do DONT GET YOUR INTERNET FROM THEM. So excited for when google buys and destroys them

I walked into the Cox Communications store on Sand Canyon Drive expecting to exchange equipment…read more Instead, I accidentally bought tickets to a live comedy show. Step 1: Sign in immediately. Step 2: Watch eight employees somehow all be "busy" while accomplishing absolutely nothing. It was fascinating. One employee was deeply committed to a laptop, another seemed to have an intense relationship with their phone, and the rest had clearly mastered the Olympic sport of looking occupied while avoiding eye contact. Then came my favorite part... After patiently waiting my turn, two customers who arrived after me asked an employee "one quick question." You know... the famous "quick question" that somehow turned into an entire customer service appointment. Apparently, the queue is more of a decorative suggestion. Eventually, my name was called by Nichole, who looked like someone had just informed her that break time was officially over. No "Hi," no "How are you?"--just pure enthusiasm... if enthusiasm had been unplugged. Every question I asked seemed like I was requesting the secrets to the universe. Meanwhile, the gum chewing suggested she was mentally already clocked out and halfway to Friday night. By the time I left, I found myself thinking, "You know what? The DMV isn't so bad after all." Honestly, next time I'll just call customer service from home. At least if I'm going to be frustrated, I can do it in sweatpants. Cox has mastered the speed of fiber internet. If only the customer service could load as fast. Would I come back? Only if Netflix starts filming a new season of The Office here.

Cox communications retail location. Already did everything online and still have to wait for a…read moresales rep to finish his sales pitch with each, and every, customer. Jason was great. Very overqualified

Fix 75 inch TV I…read morecan't recommend David enough 7 stars really Reliable prompt communication,and punctual, Very knowledgeable and great experience, Came in for a free estimate to fix a 75 inch TV Screen, scheduled for service with a very good price. Service was done very efficiently , professionally and mission impossible accomplished. Thank you David

I had a 2019 75 inch Samsung QLED. Worked great until one day, The screen would repeatedly flash…read moreon/off but wouldn't turn on. The Samsung authorized repair shop estimated a $900 fix. I called David and he was able to repair the faulty internal board for only around $375. And that cost was only because he had to take the tv apart and repair at his shop. If it had been a main board that was on the exterior it would have come out to much less. While here, I found out he also does VHS to DVD transfers. If you want to avoid having to buy a replacement tv...... I Highly Recommend!

Chinzo Ngaorassavong & Juan Contreras were exceptional! They were thorough, made sure everything…read morewas connected properly & cleaned up. Thank you. They were delightful to work with and had great attitudes!!! Maryann

Manny is the man. Hooked it up clean and legit. He was the field tech. The front office need some…read morework though. They are not very good at scheduling and communicating with the field guys. I'm giving it 5 stars because Manny made up for all of the prior miscues.

Excellent. 5/5 stars…read more I needed my 65 inch TV mounted above the apt fireplace and a clean raceway to hide the wire and Tony & team NEO Installation got the job done within 30 min or less. Communication for a quote & date for the job were very reasonable and professional. Highly recommend and will do business again in the future.

Review long time coming…read more Installed a TV mount to my chimney fireplace and it's rock solid. Had all the right gear and the right anchors to support my 75" TV, which wasn't made to be the lightest. Put down drop cloth and cleaned along the way. Had a helper to split the work and get the job done fast. I did t have to lift a finger. Provided some good advice on placement and AV design. Although my needs were basic, they seem knowledgeable in setting up full blown home theatre systems. They were responsive even though they were busy going from one job to the next. I guess when you're decent at your job a lot of folks hire you. I would use them again in the future.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

The manager wouldn't honor an online discount to set up my service with cox. I was trying to switch…read moreinternet providers to cox, where an "online only" discount that was available at my address. Cox phone representatives set me up, I went through the steps for the online discount, paid the deposit and the only needed to go to the store to get a modem and complete the billing process... but this manager at this location refused to do it. It felt like he was negotiating prices with me on the spot rather than going forward with an online discount I have in writing. When I went in the store the manager did not believe the online discount price, so I showed him. He disputed its validity so we put in my information together and it showed valid. However, he said he will not accept that online discount and would not push my online enrollment/payment through and give me a modem that I already put a deposit down for. Because of the horrible customer service and experience with this guy, I will just stay with ATT

glad this cox relationship is over, took over 40 minutes to get help with a router return. only 3…read morestaff members working... a lot to learn from the apple store regarding customer service...

My review is for Manny. I've had so many issues ending my grandmothers spectrum accounts since she…read moreentered into hospice care because we have different last names so every time I tried to return her equipment I was told I couldn't because I wasn't on the account. She hadn't used it in years but had still been paying for it. My mom ended the service but lived in another state so I was the only one who could return the equipment and they wouldn't let me but kept sending us emails that the equipment needed to be returned. It's been a huge pain to have to deal with in addition to every other part of the hospice transfer process, I was ready to just open the door, throw the equipment inside the store and run just to get rid of it. BUT yesterday, I came into this store and was ready to give him the full story and everything I'd been told I had to do and was worried I'd get the same answers all over again but Manny was patient, professional, gave his condolences for my grandmother and my family and reassured me that the process shouldn't have been this difficult and took care of it immediately. I got back in my car and cried from the relief. You never know what people are going through, a little kindness can make an entire family breathe a sigh of relief after a stressful week. I'm giving 4 stars because spectrum has been a PAIN in general but Manny gets 5 stars.

Great customer service no matter what time of day, night, or early morning, You can ALWAYS speak…read moreto representative who can help you with all of your services. Ive had internet issues at 3 am and have still gotten help! The stores are also conveniently located with welcomed walk ins. Ive been a customer for over 15 years starting when they used to be Time Warner and have been extremely happy with the service, and constant loyalty discounts and available promotions! You just dont get that sane reliability AND affordable pricing with Dish or Direct TV. Ive just recently upgraded away from the DVR to XUMO and let me tell you, I LOVE IT! No wiring everywhere, no headache to setup and activate, and the unit is small enough to fit in the palm of your hands. Its LOADED with avaliable sports channels and movie lineups, and it's intuitive! Whatever youre watching creates a que for more of the same type! If you love action, horror, rom com, or reality TV, you're suddenly in a rabbit hole everytime with LOTS AND LOTS of recommendations available! If you ever need new equipment, they will send it right out to you free of charge and most of the time you'll receive it the very next day with online instructions on how to activate it, and if youre still not sure all you need to do is call customer support and they will take time to walk you through the activation process step by step! Transferring your service to another location is a breeze too! There is no comparison!!! I could go on and on and on about how incredibly pleased with Spectrum, but Id be here all day. You just have to give them a try and see for yourselves!