inept company, inept employees I cancelled my phone services and they did not offer to unlock the phone at the time, so getting it unlocked 2 weeks later has taken over 7 hours on the phone and 11 agents and they still can't tell me if it is unlocked read more

Horrible internet service and horrible high charges!!!! I was misled and will never use COX never ever again!!!

HORRIBLE COMPANY!!! Constantly having outages, unable to make changes to account, random and unnoticed price hikes, customer representatives on phone are utterly useless. It took me nearly 5 hours to even cancel my service. Whatever you do DONT GET YOUR INTERNET FROM THEM. So excited for when google buys and destroys them read more

Never seen a service with 50+ disconnections every day, during all hours of the day too. Trying to get work done on programs that rely on connection boom you can't get it done. Then you get connection back and load everything up and then your disconnected from the internet again. I don't know how the service you charge individuals isn't even up for a couple hours for every day. read more

Our apartment was pre wired with Cox internet so we decided to use them upon move in. The internet was down very often multiple times a day and after 2 technician visits we still saw our network completely lose connection multiple times a day. What's worse was when we called in to request our service be cancelled, the gentleman named Sergio in the loyalty department repeatedly tried to upsell me on other services and trying to match prices to get me to stay. After I said multiple times that I wanted to cancel my service he ultimately was heard giggling and laughing over the phone and did not cancel my account. I was never told that Sergio did not cancel my account and he was ready to end the call. It was only after I was transferred to a higher up that it was explained to me that Sergio did not want to take the hit for losing me as a customer and therefore did not cancel the account. This kind of unprofessionalism and outright dishonesty should be reason for everyone to resume doing business with Cox. read more

Cox Communications' service quality has noticeably declined in recent years, with the company discontinuing many of its value-added offerings such as personal web pages, backup storage, and its traditional webmail service--the latter having had longstanding security concerns. Customer service experiences with Cox are inconsistent and often depend on the particular representative you reach. Recently, I was told by a phone representative that an outdated modem--originally provided by Cox in 2017--could be exchanged for free at a Cox store. However, upon visiting the store, the I was informed that free replacements were not available and was instead encouraged to rent or purchase a new modem. Knowing that I could purchase my own from Amazon for a lot less, I decided on that route. read more

Worst customer service on the planet! They don't even give their supervisors the ability to call customer back if they get disconnected due to their phone issue. So you simply get tortured for more time. I was on two hours total and accomplished nothing positive. Not the definition of customer service! Ever changing promos so no set pricing. With two tvs my bill just jumped from $194 a month to $220 a month!! Now as most looking for an alternative in oc. Literally they motivated their long term customer to depart and I was speaking to the supervisor of their retention dept. read more

As a Cox customer over 25 years, our internet has been disrupted with area outages at least 25 times in the last 5 months. When calling Cox they have no answers to why this happens. Since February 2026 our internet went down 7 times according to the tech representative. They offered a meager $10 credit. Terrible support and a deteriorating system. read more

So annoyed with this service. they randomly due "outages" and never inform you when they do it. Compared to At&t they at least would let the customers know if theres going to be scheduled maintenance in your area etc. Cox does not let you know anything! You can't even speak to a live agent all you have is the Oliver bot! And when they are doing the "maintenance" you cant log into your app or even online! Its complete rubbish if you ask me and definitely not good for us college students who tend to do homework and exams online at night! Will be searching for another provider soon! read more

Horrible customer service. Somehow it takes hours just to cancel your service since you can't do it through an option online. You have to chat with customer service which takes forever to reply and is more concerned about why you're canceling rather than helping you cancel. read more

Cox Irvine - Television Service Providers Near Me

They engage in bait and switch. As a new customer, you can see that they offer you 2 years of free unlimited data with their 1gb or higher plans, and then when your first bill comes in you get charged with overages and their reps will deny that you ever got that offer even though the order confirmation shows a promotional $50 credit (what they charge for unlimited) for 2 years. Shady company that takes advantage of their customers who only have them as their only ISP read more

The service and reliability gets worse but Cox still loves to raise prices and tack on fees Fake packages, that are all designed to scam as much as they can from you. read more

Stay away from these crooks! I was paying $170 a month JUST for internet because they have a monopoly in Lake Forest for hard-wired internet. Just switched to Verizon 5G and I am getting 500 Mbps for $45 a month plus HBO Max and Netflix included. Just received a call today from Cox that they can reduce my bill to $100. How do you randomly reduce your price by almost half? Shadiest company I've ever had to deal with. read more

I have appointment today between 8.00 am thru 10.00 am, they do not show and do not have any phone call. I called and the person that answer do know nothing about the appointment. Cox internet needs to be serious with this business. read more

Cox added charges to my account without my permission. Then trying to remove it they sent me to different department putting me on hold for 45 minutes. After going from dept. to dept they keep asking over fifteen times if I wanted to remove the charge eventually removed it. read more

Worst communication and cable company in US. Talked to Shawn at Retention Dep. Very arrogant condensending and negative. Would not give me his information or let me talk to his supervisor. They charged me over $1000 for a non working internet and Tyv for 5 months. They do not have a customer read more

Worst internet provider ever. Actual speeds are nowhere near advertised speeds. Download speeds get throttled during busy hours when everyone gets home from work. This is why monopolies are bad. Way overpriced for the quality they provide. read more

The worst service ever. They constantly are having issues. The pictures always freezes, the cable boxes go bad often, and today we have been without cable and internet since 3am. It is not 9pm. They initially said it would be up by 1150 am, then 4pm and now no updates since then. They will not allow you to even talk to a human for an update, they just say customer service can't help and then it disconnects the call. Infuriating. read more

I have no words on how poorly COX treats long standing loyal customers. Their price gouging is DISGUSTING. Just raising a bill by almost about $35 monthly and the rep on the phone said he could help me but his help would add $10 on top of the $35 to raise monthly bill to about $45/month. Only adding 1 star to get this posted, but deserve 0!!! read more

Still trying to figure out what's going on after chatting with customer service for 45 minutes, in which time he was not capable to give one pertinent explanation of why I am suddenly using more data and they charged me extra $30. Nothing has changed in my household, nothing was added, no extra streaming, only two people and in fact we traveled a few days. Went to one of their stores, and had to deal with an arrogant punk who sucked his teeth all important and gave me no reason as well. Told me to use a bear or a cat face and asign them to people using internet in the house and that was it. They are impertinently overcharging and have no explanation for this. Like all the other businesses these days, it's all about greed and making more money hysteria, without having any respect and consideration for the customers. eventually people will get fed up and will turn their backs to these horrible businesses, or start suing, because this is becoming ridiculous. Payments quadrupled in the past couple years with absolutely no justification, and these vultures think that because you need service and they have access to your account, they can do whatever they want. Horrible lack of protection for customers and that needs to change. We are being ripped off by all these utilities companies, medical insurance, grocery stores, etc in exchange for mediocre to miserable service. read more

I received a $40 increase on my monthly bill for internet and television service. (From $160 to $206). I went online and found my original package of $160, and, therefore, transferred my service to this pkg. After making this change, I lost 6+ channels which was included on my original plan. I contacted COX to correct the issue. They said they would connect them for an additional $57 monthly fee which would increase my monthly bill even more. I asked to speak with a supervisor, "LIAM HERRERA". He also said that he would not add the channels, without an increase of $57 to my monthly bill. I asked that he cancel new order to revert back to my normal plan. He would not do that either. Lastly, I spoke to the loyalty department, based on my 14 year history. They added the channels back, but charged me a lesser amount. This situation has confirmed that COX does not know what "customer service" is. They are a horrible business. I would NEVER recommend them to anyone. Stay away and run!!!!! read more

Cox sucks , overpriced , has a horrific business model. I have spotty service daily. And they don't resolve it. They have a monopoly in Irvine. Shameful to do this to us residents. read more

My parents are seniors (over 80). They called becuase their phone wasn't working properly. Turns out their physical phone line was not fully plugged into the wall. The tech fixed this and told them their modem was outdated and replaced it. He failed to tell them the new modem or password. He also didn't tell them it would be an extra $15/ month. I called Cox, they said there was nothing they could do and that there were no promotions available to them - but "not to worry" as they would let us know when there was. Meanwhile - only the new subscriber rate is less than half the rate and the modem is free. I had to rant on for the text to then be asked if I'd like to speak with a customer retention specialist. Yes. yes I would. After another long song and dance and threat to quit - then they ask if I'd like to get the promo rate. The only downside i have to turn in the tv boxes for the new upgraded ones with stream apps and voice activated remotes. read more

Cox is a terrible and unreliable internet provider. Many of us rely on our internet connection to make a living, so when we receive spotty service and outages for half the day, like yesterday, July 1st 2024, we have to make other arrangements instead of using the WiFi we already paid for. Furthermore, to receive an email stating "where we can get free WiFi" that shows our nearest Starbucks location is beyond insulting. We pay Cox for internet in our homes; we understand how coffee shops work. To top it all off, Cox "customer service" line would not even let the customers they are supposedly serving talk to a representative during the outage. I understand that some people might call angrily and annoy the customer service reps, but having worked in a customer service role, I can confidently tell you that listening to angry customers complain is at least 40% of the job. The insulting automated message saying that there is nothing a rep can do about the outage is insulting and childish. During an outage is when a human being should be on the other line providing the best updates they can. I understand that accidents happen and no one can be perfect, however, with a "utility" company like cox who has weaponized the government against their competition through lobbying efforts, the standard needs to be higher. Cable and internet providers who hold a sanctioned monopoly need to be held accountable. Given their refusal to compete in a capitalistic market, Cox has no right to shut down internet for those of us stuck in their territory. They should be using some of that lobbying money to outsource satellite internet for their customers. Do better Cox. read more

There are very few services that can be worse than Cox, one has to try hard to find them. Slow, inconsistent speeds, mostly at 25% or below the promised ones, old cable network inadequate for the bandwidth, dropped calls and connections, pages load slowly. Expensive for the terrible quality it gives out. For example, I currently pay for 500 mb/sec. I checked my speed - it was 43. After the full reset of modem and router, which took several minutes, it went to 112 - I am next to the router, too. less than 25% after reset! Constant need to reset the modem and router. When I used to have their phone service (not anymore), it was bad, too, people could not hear me well, or connection was iffy. Their technicians usually can't help, either. If you have a choice, don't sign up for Cox. They are monopoly however in many areas - antitrust folks need to look at this. read more

Unreal worst company. I signed up $54.99/mo from website with 24 month promotion and got confirmation email for this price. But the first bill shows $140. The customer service said my address is not eligible for the promotion. I did enter my address while signed up! They don't correct the bill. Mostly a scam. read more

This report is only about cancelling and how-to cancel Cox.com Cox communications, Inc services Bad customer loyalty retention practices. (Their technical support has been a good experience.) To cancel COX service you must at least make a phone call (may be possible in their store but I didn't try.) To cancel Cox service call 1) 1-800-234-3993. M-F, EAstern time, closed holidays. 2) Option 5. 3) Most important: Record the full name of the agent or employee identifier along with the date/time of your call. 4) They will ask why you're cancelling. Ask what list of responses their system will accept. 5) Confirm the cancellation went through properly in their system. 6) Record cancellation date and, if keeping some services, what the new fees will be going forward. *be sure your email contact is current to receive the confirmation. It's also a good idea to access your account online to also confirm the service is cancelled. Some background: I searched through their website and it's impossible to cancel online. They force you to use inefficient modes of contacting them. Option 5 is their "loyalty/customer retention" connection. I tried other options but they transfer you back here. The retention feels more like imprisonment as they ask various questions on why you want to cancel and if your response isn't good enough or doesn't match one of their pre-designated list of answers they will argue with you about it. --Yes, they will argue with you, the person paying for them to exist. And they'll try to sell you some other service or make an offer to keep you. I had to make multiple calls to cancel. After this experience, I want as little to do with them as possible. This is not how to maintain and grow the customer base. read more

I just find out that they charge me with Cox complete care service I didn't order. This kind of business practices need government control and penalties. read more

Check to see that Google fiber is available in your area. It's been rolled out in many parts of Irvine. It's cheaper and faster than Cox internet. https://fiber.google.com/cities/orangecounty/?utm_medium=cpc&utm_campaign=25226856&utm_source=googleads&utm_content=320328645&dclid=&gclid=EAIaIQobChMIx8eLh4ru9AIVcz6tBh0-WwU3EAAYAiAAEgJA9fD_BwE Cox internet is not stable and frequently goes out in our neighborhood. Cox customer service is even worse. Just got off the phone with a customer service rep, who was augmentative and took more than 10 minutes to resolve a simple request. Good to be rid of Cox. read more

I run a business out of my home with my husband where we meet with clients daily on zoom, because of this we've always opted for the top tier plan that offers the most data and speed. And when we moved to Irvine 2 years ago this was no exception. To say this provider has been a nightmare would be a gross understatement. Out service goes out several times a month for hours with no warning and in the past 2 days it's gone down in my area 3 times and left us in a position to where we had to reschedule clients and lost out on income. I've called every other provider to see if they have anything in my area but unfortunately they don't Cox seams to be a monopoly out here and is probably the only reason they have reluctant customers. The moment another provider is offered out here I'm switching!! And I'm putting posters up for the neighborhood too. If you are moving to this area or thinking about check to make sure Cox isn't your only option because they will cause you stress. At this point I'm considering even moving to get away from them. Wish I could give 0 stars the only reason Cox gets 1 is because I have to. read more

Worst internet EVER!!! spotty connection, slow speed, prices are WAY too high and customer service SUCKS!!! Also if you try and do anything via their website forget it and just jump off a short pier! I was on the phone with 6 different people trying to fill out one form, I finally broke, started pulling my hair out and flipped out and ask for a manger, they put me on hold for 40mins...I knew a manager was never going to pick up but I wanted to wait to see how long they would leave me on hold. Besides I was working and getting stuff done while I waited. Avoid these Cox's at all cost. I Cant believe that our cities/counties Allow ONE company to have the rights to one area thru cable and thats the only company that can provide service thru Coaxial and no other service provider is allowed to compete, THAT'S CALLED A MONOPOLY! Last time I checked that was against the law! Thankfully tech has evolved there are so many options now, you can get AT&T thru your phone lines and now with Verizion and I have Tmobile 5G home they are both great I get 390 mgbs on the high side and 250 average and 160mgbs when its busy for $49 freaking Great!!! Never using COX again!!! read more

Unreal. Just Unreal. NEW customer. I received two new COX cable boxes in the mail to start my account. My Geek Squad guys (who were amazing) came to install my TVS and they said they would do the cable boxes too - again because THEY are amazing. They advised me my bedroom COX cable line didn't work. I called COX and they said they would send a guy out to check the line. NEVER mentioning a charge - because seriously - why would I be charged for their line that is not working. They mail their cable boxes to customers because their lines are supposed to be WORKING. The COX guy gets here and realizes actually the new customer cable box I received doesn't work. He replaces the little amazing box they mailed me with a bigger clunky older one and leaves. Then I see my bill. COX charged me $100 on my first bill for this service call. YOU HAVE GOT TO BE KIDDING ME?? You charge me because you have to come out to verify your lines work and then realize your equipment doesn't?? I am certain customer service will apologize and refund. NOPE. I CALL but they leave at 6 PM. I have to Chat if I want help. SO chat I did...for OVER an hour with two different "Customer Service" Agents. Meagan, who can care so-much-less than not-at-all, says ...well the technician noted the charge was valid...so it stays. I am like excuse me, Meagan?? TO REPLACE A FAULTY BOX THAT YOU MAILED ME AS A NEW CUSTOMER?? The second agent I get...because I try again...was Kirk G. Oh, Kirk, he is smarter. Let's call him the Time-Milker. He has this company wired. He plays you like he cares. He engages with cut and pastes questions. He pops an "I am still reviewing" in every 3-4 minutes or so. A tell appeared that he was not paying attention to my responses when he thanked me for my loyalty - um NO - I am a NEW customer - no loyalty feelings at this point - and any chance I would be in the future has been zeroed out by you two "Customer Service" Agents. Kirk would also randomly drop promo texts in like...did you know you can access cable on our APP? I am like what does that have to do with anything at this point?? He texts one more time..."I am still reviewing..." and I am DONE. Kirk, we have been "chatting" for 30 minutes!!! REVIEWING WHAT?? I HAVE ONE BILL!! I realize way too late - he wasn't reviewing at all - he was just wasting time so it looked like he was working. An hour of my night was wasted between these two. I can't wait for 8 AM tomorrow to call corporate and let them know - that $100 is NOT happening and neither am I with this company. A company with egregious and abhorrent disrespect for its customers. I will stream. read more

As anyone can see by the ratings Cox is one of the worst companies to get support from, their customer service stinks! They have tried to automate phone calls and have offshored their live support, we all know how inconsistent that can be! They hire contractors as technicians which have no access to the Cox support systems so they make service calls without knowing why they are at your house, what a joke! This company has grown due to a monopoly of service area which means they didn't have to be the best because they are your only choice is their designated areas. Well thankfully that is coming to an end, new internet provider choices are coming online and we already have new content provider choices so soon this BS can come to an end! I can't wait, after the service issue I am dealing with and the abortion of errors committed by Cox wasting, wasting hours of my time I tried to escalate to their loyalty department. There I got some arrogant prick named Justus who basically said well sometimes these things happen and I can't do anything for you, if your service is down you have to wait. So I asked for his manager and he put me on hold and left me there more than 15min without coming back. These guys are F-ing aholes who seem to have no clue that NOBODY I tell about Cox thinks they are a great company. They also don't seem to care if we leave so I say look for other new options and leave them! read more

if I could give a 0 I would - they disconnected me right away instead of Friday as requested. the customer service was horrible and whoever was handling my account was unacceptable. I would never use cox again and definitely do not recommend it to anyone! read more

Just got a text from Cox stating that internet service is down "again"! This is happening with increased frequency and Cox's response is always the same - sh** happens, we're working on it, don't bother us and we'll let you when it's fixed (again). We have service interruptions once or twice a week- sometimes brief but sometimes for hours. If I had any other ISP options, I'd dump Cox in a heartbeat. read more

WORST service out there. They can't even give you the promo since you are existing customer for 25 years. They know you dont have many options so they will give you CRABBY customer service' read more

One star is too much to give. This company represents the worst tendencies in the business world. I live in an area that only has Cox as an internet provider. They take advantage of this monopolistic opportunity and charge 175 dollars a month for our plan. This is as outrageous as it is opportunistic. This is as slimy as it gets when it comes to bad business practices. I canceled my service because they wouldn't work with me to lower my bill. If you can avoid them, you should. I wish there was another provider, any provider, other than them in my area. read more

This company is a scam!!! They constantly overcharged my account, therefore, I ended up canceling my account. My account is paid in full and I returned the modem over 1yr ago. When I call they send me to collection - these people are either robots or from another country. They continued to repeat the same statement over and over, and when you asked to be transferred to a supervisor, they wouldn't. If you want to speak to someone else you have to hang up and call back. The wait time is ridiculous and the next person says the same thing. They WILL NOT transfer you to a supervisor. They end up just putting you back in the wait queue. This is a scam and a ripoff. If you're having the same experience please report them to the Better Business Bureau like I did, https://www.bbb.org/file-a-complaint read more

This review is based on Cox as a company rather than a particular store. I live in Irvine and the only service here when I came was Cox, so I put up with their crap just to have some internet. Their prices kept going up. I was never offered any discounts or promotions. Other than the ACP benefit offered through the government and that only covered $30 of the bill. I was paying $183 for ONLY internet, nothing else. When I started getting the ACP benefit, they raised the costs so I never saw a difference. This company is price gouging and their scam artists. Their service is horrible too. Every single day the internet had to be rebooted, it would never stay on my WiFi, I'd wake up and it would be on Cox WiFi and I'd have to reset it daily. I think they were rigging it like that to increase my bill. I finally switched to google fiber which became available over the last year. I pay a flat $100/month and no charge to rent equipment. I switched in Dec 2023 and haven't lost internet not once. I paid my final bill which was smaller obviously because I cancelled before the end of the cycle. $49 was what my total bill was and was told would be my final payment. Now it's February, 2 months later I'm being hit with another bill of $30. I called and apparently because I didn't finish out the entire month, cox wants that $30 that the ACP didn't cover. When I was told it would be covered until the 31st of Dec. They're trying to tell me the bill is from the government. NOOOO it's from cox, it's the portion of my bill that the acp benefit was supposed to cover. Which means cox expected $79 in total from me for 2 weeks of service. lol. They won't be getting another penny from me. I escalated the situation but either way, I won't ever do business with cox ever again... read more

Constant outages and slowdowns. Yet they try to jack up the already insane prices every year. $80 and rising by 20% a year for 25mbps. Not even an outage map or any communications about planned outages. Sitting here going on 6 hours without the internet service I am overpaying for, and an hour into three phone calls with no representative/agent to talk to. Will probably get hung up on by their system just like the first two calls. If they are to be handed a local monopoly, Cox must provide a reliable service, at a reasonable cost, and actually have customer support. Time to go scream at the local politicians until they do something about this nonsense. read more