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    Updated 2 months ago

    Services - Spectrum

    Internet service providers

    Television service providers

    Component automation

    Home system automation

    Home automation repair

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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Ben H.

    I was ready for this experience to be a headache but it was quite pleasant. I was setting up new internet service with Spectrum and the package that had my modem was stolen. Spectrum was super nice and said come on down to grab a new one. The walk-in wait was kind of long (maybe 20-30 minutes) but when I was called up to the counter it was super easy and within a couple minutes I was walking out with a new modem.

    Front of the store
    Seung K.

    From now on, I am only coming to this location for any equipment exchange,return, and service related to Spectrum. Read a few bad reviews for other stores and even though there is a closer location to my place, I've decided to come here and I'm glad I did. Making a reservation on the website was easy and I had an appointment setup for 1:20PM and I arrived 10 minutes early. As soon as I walked in, I was greeted by Keven and before I could finish signing in. Keven was already standing by waiting to assist me. I brought in my outdated modem to get it swapped out for a newer one and the whole process took less than 5 minutes. After completing my original request, Keven asked if there was anything else he could assist me with. Great friendly service with a smile! I only saw two other customers in the store and they were being assisted by other employees. Newer location and very clean store. It's rare to see younger employees take pride in their work and provide great customer service. Great job Keven and Bristol team!

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    1 year ago

    I returned my equipment here and then Spectrum contacted me a few weeks later to say I never reurned my equipment. Don't go here!!!

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    4 years ago

    Keven and Lex are some of the most helpful, patient and understanding reps. Stop by and you won't be disappointed.

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    Review Highlights - Spectrum

    After completing my original request, Keven asked if there was anything else he could assist me with.

    Mentioned in 4 reviews

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    Virtual Perfection - FX Luminaire lighting with soft white

    Virtual Perfection

    (7 reviews)

    Jason was the highest quality and professionalism. Initially came a trouble shoot and provided a…read moregood temporary fix so that my system worked. Then, to completely fix and upgrade my home entertainment. Work done timely and less than the quote. Improved my existing system to work so much better. And Jason and his helper were a pleasure to be in my home. They came with all the necessary replacement components, parts and tools. Did the entire job as requested. I completely recommend them without reservation.

    We are currently in the middle of a major home remodel; living out of the house, exposed walls,…read moreetc. I asked friends and families for referrals for AV since the walls were exposed. I had 3 great referrals; each of them from people I trust. Very hard decision on my part. Very competitive quotes. VP was in the middle of the pack when it came to $, but I saw the value and hired them. Jason at Visual Perfections earned my business by topping the list by way of his knowledge, value, timeliness, earnest effort and consultative approach. He spoke at my level and helped me understand all the components even though his knowledge is through the roof. He never up-sold us, just wanting to find our comfort zone and will exceed our expectations. We are in a 2-step approach, the first is completed (Pre-wire). When we move back in the home in a few months, we will complete the project with the install of all the equipment. So far, fantastic! Clean work, nice crew, future-proofed our wiring, great design, thoughtful approach. I can see that they are more interested in my outcome than their income. That goes a long way in business and choosing a vendor!!

    Launch Systems

    Launch Systems

    (16 reviews)

    This review is long overdue. I have been wanting to revamp and really create a beautiful sound…read moreatmosphere in my business for many years. I was hesitant on exactly how to accomplish that, knowing that I would have to go back into my ceiling and it would take a lot of downtime for the construction, crew, and cleanup. Enter Launch Systems state of the art audio planning. They customized a plan that was just right for my business, and what's more - without having to utilize the ceiling space. The system they created and installed for me worked perfectly, seamlessly, and reliably even without my laptop or phone present. They chose a Sonos system for each room, creating wonderful music for my customers without any kind of obtrusiveness. The service was professionally delivered and they checked in with me as well to make sure all was well. The Sonos system works with a proprietary type of blue tooth technology that makes them all individually customizable, from volume to what it will play. I have my speakers all synced together. My employees love how easy it is to use, they come in first thing before me and simply push the "play" button on just one speaker, and all the speakers will tap into their former settings even WITHOUT me being there. That has been frankly, one of the most pleasant surprises. Now I can rest assured that when I am away from my business and customers are being served still, I don't have to worry about the music quality while I'm away. The neat thing too is that I can control the system from my phone or an app easily installed on my laptop. I can give any of my employees control to the app but I prefer to keep it in my control so I don't catch them putting anything on that's not perfect for the business. Their capacities are far ranging and their expertise is probably singular! I know for a fact your A/V needs and smart home needs will be customized and met beyond your expectations with Launch. Their service is impeccable, their technology surpasses anything out there. Highly recommend without reservation!

    I was looking to install two ring doorbells and a ring floodlight system. I was told that it would…read moretake 6 hours at $95 an hour for a total of $570+ and that Helen Keller herself would be installing... I ended up installing everything myself in under two hours with the help of youtube. Don't let these guys rip you off. If you have basic tools and a pulse, you can do what I did. If you're looking for full home automation, maybe they can help, but I would definitely get other bids and ensure their technicians aren't deaf/blind/both...

    Spectrum - isps - Updated May 2026

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