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    Pinnacle Handyman Services

    3.0 (4 reviews)
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    7 months ago

    Fantastic repairs service for appliance and water treatment. They installed new softener and did a great job

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    Hurley Electric - 25' parking lot light

    Hurley Electric

    (18 reviews)

    Stay far away. One of the worst companies I have ever dealt with.They are massively overpriced,…read moredemand payment before finishing the work, and will shirk all responsibility if they break something in your home.I hired them to update wiring in an older home with knob and tube wiring, accepting a quote of nearly $5,000. They did fine on the other areas, but completely broke my stairs' landing light. This light worked perfectly the night before they started. They were specifically paid to update the switch. The moment the technician left, the light was broken.When I called, they immediately denied responsibility and claimed it "might not have been working" before--flat out ignoring that I was there the night before using it. To make matters worse, they had the nerve to quote me an additional $2,800 to fix what their own technician just broke.What followed was a painful 6-week ordeal of poor customer service and constant lies. I spoke to management, who promised their senior technician, Anthony, would look into it. Instead, I was ghosted for weeks. Every time I called, I got the run-around: "we will call you Wednesday," "we will call you tomorrow," "we will call you Monday." No one ever called. I had to chase them constantly just to speak to a receptionist.Finally, a manager named Mike called me back. He gave me the run-around, claiming they aren't responsible because "it's knob and tube wiring." He actually expected me to fully shoulder the cost to repair the damage they caused. When I asked him to at least deduct the cost of the switch update from my original bill to account for the broken light and weeks of terrible service, he refused. When I told him I would contact my attorney if they didn't make it right, Mike condescendingly replied, "go ahead."Mike called back later and said, "Let me see what I can do. I've been down the legal road before, but sometimes people are just unreasonable." Not only did he call me unreasonable for wanting what I paid for, but he openly admitted he and this company have been down this legal road before for similar issues.This company seems to think that because a house is old, they have a free pass to cause damage without accountability. That is not how the law works. I have already contacted my attorney, as this company would clearly rather settle this in court than make a good-faith effort to correct their mistakes.If you use this company, beware: if they break something, you will have zero recourse, and they will nickel-and-dime you to pay for their blunders. Completely unprofessional at every level. As I have not heard back yet again and no good faith effort has been made to make this right. It looks like I'm going to be starting litigation just to get them to reimburse me for the work they failed to complete and the wiring and light they broke.

    Never heard back from Mike the owner, who promised a partial refund for work that was performed but…read morenever discussed or approved by client (me). From the sounds of other reviews I am not the only person this has happened to. I paid over $750 for the guys he sent to check my outlets and tell me they couldn't get my upstairs lights to work and then told me it wasn't under warranty when i was told originally it was.

    Pinnacle Handyman Services - homeappliancerepair - Updated September 2026

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