All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.

Don't do business with this company! I should never have let David Reyes in my door! Having said…read morethat, he did sell me on Dish tv which supposedly has a two year contract...we'll see about that. Then he wanted me to pay him $100, but we finally settled on $40. I should have sent him away then! When they came to install the dish I was told I would have many holes in my roof and could use a rubber fix which was $58. I climbed his ladder and told him to leave what was there, but I needed him to take the old dish. Well, he didn't and now I have to pay $33 to have it hauled away! David gave me his cell phone number but can and does block all calls. There are two numbers for their business but you can't talk to anyone since you only get a recording and ask you to leave a message...they don't return calls! Don't let them in your door!

We signed up with David Reyes on July 16 and we're to have it installed on the 21st between 9-11…read more Never showed up. We called at 3:00 to cancel. After phone many unanswered phone calls on the 8th of August they called me and said a refund had been sent to my credit card and I was to cancel my dispute. Credit card company told me not to cancel before the amount was deposited because I would never receive any $. Luckily my credit card company is backing me.

This is the only Spectrum Cable Store other than in Walla Walla Washington that I am aware of. Long…read morelines. I didn't have a bad experience per-say as I already know Spectrum is garbage, so I went there expecting that.

Store has 2 of 3 employees working out of 5 stations. Wait times are ridiculously long. Internet…read moreands mobile plans are predatory.

honestly I didn't want to be mean or call anyone out but this has happened one too many times…read more Earlier in the day I went to make a payment, first off the lady in the front has the worst attitude in the world she's snarky and so full of herself. I made my payment cash payment to be exact and the cash payment that was made in person was never processed through the system now I'm not one to make assumptions but where did those $100 go if they weren't put in the system: so I called the customer service line to be told that the payment was never made like sir I literally went to the store 3 different times to be told that I still owe them money, after all that my internet hasn't even been restored. Was told that it can take up to 5 days to be restored I'm just so annoyed with all this. I do not recommend you guys to go to this spectrum store in Pasco WA

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 5802 North Road 68. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Pasco Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Avoid this like AIDS. This is the most sorry excuse for internet service I have ever had to suffer…read morethrough, I had better service literally ten years ago. They make this fraudulent claim that the service is is comparable to cable/dsl service. What a joke, and an unfunny one at that. At peak times, I was sitting around waiting for simple google searches to finish (if they didn't time out). I was pulling like 800ms ping times, and download speeds slower than a 56k modem. Youtube and other video? Great I guess if you enjoy buffering.. buffering.. buffering.. Im not a gamer but I would imagine it would be impossible. You will probably get all lagged out and some evil cloak dude will steal your +1 sword or whatever. The real awesome part is they tried to charge me $220 to leave them after 3 weeks of service. If I just decided to up and leave randomly fine, I'm not upholding the contract I signed. What about them upholding their end of the contract though? You don't just randomly up and leave someplace after 3 weeks. Charging me money to leave because I cant search text on google? I fought with them really hard too, I phonestalked them every single day for almost 2 weeks straight. Talked to tech support, tier 2 support, account services, account transfers, etc etc. Wow, how many times are you going to tell me to spin the modem around? Just shut up and disconnect me without a huge fee. Also, forget about just taking the modem back where you got it from, no can do. You have to set up the return on the phone and mail it in. "Clearwire where we make it easy", hah! After searching on the internet and talking to the customer "service" it seemed apparent my sad little tale of woe is not all that uncommon. Not to mention the angry lady at the store complaining about it, dropping them, and paying a fee when I picked the equipment up. It was an omen I guess. The only thing Clearwire "makes it easy" is the removal of dollars from your bank account. I wonder how many people would leave if they dropped the huge fee. I finally talked someone else who didn't seem to mind them into taking over my account, good riddance to bad trash. Id give them zero stars if Yelp let me. And don't just take my word for it: http://www.yelp.com/biz/clearwire-kirkland

Very misleading. I was talked into switching cable companies. Most of what was promised, did not…read morematerialize. Fast talking door to door salesman. (I can't believe I fell for it!). The installer was bad at communication. He didn't speak the same language. The cable works, thank goodness. But not a happy experience. Do not recommend.

I signed a 2 year price guarantee; box checked, line filled in on contract form. When I called to…read morediscontinue service with Dish, they said that Direct TV would only honor for 1 year so I called Genesis back and verified that a 2 year guarantee is a 2 year guarantee. One year has past and I am now paying full price. Also, installer didn't know what he was doing. After two weeks, I had to call because reception kept cutting out. Turns out, installer didn't fasten the satellite dish to anything secure. I do not recommend.