Arturo Hoyos arrived on time was professional and did an absolutely amazing job on my carpets will…read moredefinitely be using Voda Cleaning and Restoration again

Poor Customer Service. I contacted this established 2 times, leaving messages, and could not get a…read moreresponse/call back from them. I won't bother them with a third time. To those of you who like them I assume it is because they responded to you. I can see my first inquiry may have gotten lost of misplaced but my second inquiry was lost also? Not sure why they won't respond to me but I moved on. I just want the company to know that they are ignoring customers. May check in on your employees?

4 rooms carpet cleaned. Pre-treated each room…read more Each room now looks like new carpet was installed that day. The machine had steam; which was nice. Cleaned up the tile with a mop where some of the steam went over the edge. He also gave us booties to wear to help keep the carpet clean while it's drying. Ronnie had a super nice and friendly personality. Very knowledgeable and answered all of our questions. Definitely recommend. 5 stars

They were great! Everything done the way they said and the…read moretech was super helpful, fast and efficient. Will be using them again soon.

I just have to give a huge s/o to JR with Titan Restoration; not only does he responds immediately,…read moreJR goes that extra mile and does an amazing job.

My mother's house had severe water damage,my insurance recommended Titan Restoration of…read moreArizona,they are an incredible team who do honest great work! My mother's home looks fabulous,they walk you through everything and explain step by step,no bull here!! From the bottom of my heart I would like to thank,Jose,Bob,Caesar and United Matinence,they are the ones who got the job done!!

While you hope to never have to call, Titan is great when you have an emergency restoration need…read more We had a kitchen cabinet bottom warp and called a plumber to see if we had a water leak somewhere. The plumber noted that our sink was "too deep" for the drain and said the cabinet damage looked old. His recommendation was to get a more shallow sink and move on. We knew the cabinet damage wasn't old, removed the bottom of the cabinet ourselves, and discovered mold and moisture. After some quick Yelp and BBB research, we called Titan. Their dispatch got me in touch with a supervisor so I could describe what was going on and get someone out to estimate / handle the work. Since we didn't have a flood, they came out the next business day, which was fine by us. Their price was fair for the work to be done, and we moved forward. We were very impressed with the work Kari and her team did. They set up containment around the area, removed all of the damaged materials, connected us to a plumber to fix what turned out to be a cracked drain (and who didn't suggest a more shallow sink!), and dried/air scrubbed the area for several days. Once dry and clean, they sealed the wood and had the air inside and outside of containment tested by an independent, third-party. With their "passed", Titan came back to remove the containment materials. I'll also add that the entire team was masked and socially distanced any time we saw them outside of the containment area. Hopefully, we don't have to call Titan again, but we highly recommend them!

Seven years ago I contracted with them too fix a water leak in my front window. After removing all…read morethe stucco, and both windows(upstairs and downstairs), they stated they found the source of the leak. Stated they repaired it and replaced the stucco and windows. A couple of months went by which went right into monsoon season. I inspected the the window and saw the right above the window the paint was bubbling just as it was before. When I finally got a hold of them they said they would be right out. Three days later they made some time to come out and said yep it's leaking. They stated we ll look into it. A week later it was repaired again. Six months later the seal around the window was cracking and came out again. Stated we didn't seal it correctly. Now over two years have past and the seal is even worse(see images). I called and the response was your warranty is expired. That's great customer service for you. Update on the outside of the house. I've attached two photos where the stucco was removed and now it's current condition. Two contractors came out and said the same exact thing that the stucco was applied incorrectly. As you can see the patch lines match where they applied the new stucco. It had to be patched due to cracks. I emailed them and the response I get was your warranty is expired and on my google review we can come out and give you an estimate. An estimate to fix their mistake. The response below does not address the misapplication of stucco.

Working with this company has been extremely disappointing and I cannot recommend anyone use them…read more On July 3, a monsoon storm caused damage to my property, which resulted in water leaking through the roof. Arizona Restoration Pros did good work with the mitigation, and they were able to come out on a holiday and get the fans put in to dry the water damage. The workers were professional, however, they did a poor job taping up plastic barriers, which caused damage to my paint in my kitchen. The employee who put up the plastic told me he didn't have the proper materials for the plastic barrier because it was a holiday and he assured me the company would fix the damage they caused to the paint. Approximately two weeks passed before I heard from the restoration manager, who did come out to the property to assess the damage and made a quote based on photos. This resulted in incomplete paperwork being sent to my insurance company. At no point did they provide clear updates or realistic expectations. Communication was consistently poor, and when we did finally hear back, the responses were vague and unhelpful. It is now September 25, nearly three months after the incident. I spoke with Paul, who took over the personnel had been the restoration manager. Paul said he had taken over for "multiple people" which led me to believe the company is disorganized and either fired many employees or had many quit. Paul told me today that they cannot schedule my repairs for six months. How they did not know they were booked out that far is beyond me. What should have been a straightforward project turned into a frustrating experience due to their lack of professionalism and accountability. If meeting deadlines and having reliable communication are important to you, I would strongly recommend looking elsewhere.

I do not recommend Arizona Restoration Pros or any of the other companies run by the owner, Paul…read moreRedman. If I could give zero stars I would. We hired them to rebuild 2 bathrooms and an HVAC closet after a flood and water mitigation. From the time I gave them the initial 50% down to when they were finished was 4+ months. All together about 110 sq ft of room space. It was one month from that initial payment when they actually started work. During that time they paraded 4 different contractors through the house to get a quote for them to do the work. Before starting work the owner emailed me and informed me that my materials budget for tile was $1.25 per sq ft and that our budget for two vanity replacements was $1000 combined. "We have clarity," he said. This seemed very, very low given that the overall budget for everything was $30k so I got with my insurance to break down the actual material costs from the estimate. Turns out that we had a budget of $5.47 for floor tile and $6.82 for shower tiles. The overall material budget for the vanities was actually $2186 ($202.45 per linear foot @ 10.8 feet total). I have emails from both the owner and insurance and the .esx estimate file that backs this all up. Once actually started it was mostly 1 person and he rarely worked a full week. At the end of the day they only spent about 260 hours in the house over the 10+ weeks. This could have been accomplished in 5-6 weeks working a normal 40 hours. Because of the materials budget thing I tracked every second they were in the house which was a chore but I felt it was necessary so I had ammunition if they were to try and collect "labor overages" in the end. When we were wrapping up they tried to make me sign a "non disparagement agreement" which they tried to claim was necessary to close out the project. Again, I do not recommend them. Stay away.

My water heater burst and water went through many parts of my home damaging cabinets, walls and on…read moreand on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help!

I am writing this 5-star review for Quality Restoration as a happy customer. They just completed…read morerenovation/repair of damages to our home caused by a July 14, 2024 Tucson monsoon. Our neighborhood (the 85745 zip code) was hit hard by that storm, with lots of homes damaged - many far worse than ours. Our home was built in 1971, and has had multiple additions/renovations in its 53 years. The most significant damage from this storm was to the unwieldy 1971 era, 96" by 96" floor-to-ceiling sliding glass doors in our dining room (the storm bent the frame inwards and the doors were precariously left jammed in place), and significant water leakage through the 1971 era dining room window. Quality Restoration was able to replace the sliding glass doors, rebuild the wall to install a 2024 era sliding glass patio door, repair/replace the water damaged drywall/insulation below the leaking window, seal the replacement 2024 era double paned glass window, and repaint the dining room and the attached hallway. The job took four days (exactly as estimated/quoted). I will attach before and after photos here, but most importantly, I wish to add some commentary about the company and personnel. "Quality" is an incredibly apt name for them. They have all the elements of great customer service -- they listen to the problems, propose solutions, adjust for your budget, answer the phone when you call, communicate when things will happen, meet deadlines, quote cost before the job and stick to those quotes unless there are changes in the scope of work, and are meticulous about arriving when they promised, keeping the jobsite clean and leaving it clean at the end of the project. They don't cut corners. It's just all around "quality" work. Special shout out to Lem and Kristy Nash (owners) and Pete (the project manager) for their ability to adapt and work around obstacles and problem solve. You will not be disappointed if you use them.

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

I had a water heater failure that resulted in extensive sheet rock damage The process of drying…read moreout, cleaning up and repainting was traumatic I was dealing with insurance requirements and the owner was unpleasant- demanding money before work was completed It was ongoing and very unpleasant Never again

Fear tactics. In order to collect payment, Quick Restore will send you a letter that looks like a…read morelien on your home. I've seen this before. Arizona Restoration Pro's does it right and honest. Do not use Quick Restore. Read Phoenix reviews. You'll see.

Quick Restore did a very good job of helping us when we had a water leak and damage . They were…read morevery prompt to start the process of putting our house back together . I highly recommend them . And exceptional communicators ‼‼‼ Karen Sislo

No need to call any other restoration company. Rich and his crew are everything a contractor…read moreshould be. Nice to work with, timely and very good at what they do. Save yourself the time and trouble and just call Rich or Kent @ Paul Davis Restoration.

From the owner: Water Damage, Fire & Smoke Damage, Mold Damage, Wind & Storm Damage, Contents Cleaningread more

To start off one of their representatives came out on a Sunday when we realized we had water damage…read morein our kitchen from a leaking pipe. Richard and Morgan came out shortly after to start the tear out of our water damage. It was so painful to hear them tearing out my beautiful hickory cabinets, but they did what they had to do. They cleaned up after each day and were super respectful when they were there. Their cabinet guy that pulled our cabinet faces off and rebuilt the boxes was an expert craftsman. Mickey, who fixed all of the insulation drywall and painting got it done within two days and it looked fabulous. They installed the cabinets and granite countertop without any damage. There was an issue with the backsplash tile installation but they made sure it was fixed correctly. I can't say enough about these guys and how fantastic and professional they were. I would take them over a National brand any day. And I am writing this review a year and a half after the repair because I always make sure it turns out great in the long-term.

A big thank you to both Michael and Alfred from BWS. Michael was very professional and Alfred was…read morequick and efficient. We are very satisfied with the results!