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    Discount Auto Brokers

    5.0 (2 reviews)
    Open 10:00 am - 6:00 pm

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    11 months ago

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    CarMax

    CarMax

    (157 reviews)

    Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

    THANKS FOR ROBBING ME CARMAX. I would leave no stars if I could. I went in there almost in tears…read morebecause my engine blew and I had to pay 4 grand to fix it even though it was covered under my "maxcare" warranty. Nobody even let me finish speaking. The old lady (I believe her name is Donna) in the service department was the most rude out of anyone. I absolutely regret buying my car here and would never recommend this terrible place to anyone. They could improve by NOT being a separate entity from their warranties that THEY SELL and by not hiring rude impatient people in customer service roles. THANKS FOR ROBBING ME CARMAX.

    S&R Powerstroke

    S&R Powerstroke

    (10 reviews)

    I can't begin to say how wonderful Sonny and the team have been. About four years ago, I acquired a…read morelemon 2012 F250 XL 6.7 Diesel that has had a check engine light on for practically my entire ownership of the vehicle. Despite recurring and constant issues, Sonny has always been overwhelmingly kind, worked with me on setting realistic expectations, to being overwhelmingly flexible in working with my tight schedule. Sonny has been our go-to mechanic in my family for four years now, and we've never had a vehicle break down or have serious issues. I have a 25 year old F-150 that S&R has kept on the road and runs like a new truck. Beyond just being amazing, kind, and hard-working mechanics, they have gone above and beyond in making all kinds of suggestions in educating me on my vehicles and how to keep them on the road. This isn't some dealership that will leave your car sitting in the lot for 2 weeks while parts come in. These are guys that truly care about this being as painless as a process as possible. Give them a call and they will fit you in, and many times, you'll have your vehicle back same-day if not in just a few days. My trucks mean a lot to me, and I truly mean it when I say I wouldn't trust anyone else in the world as much as the good folks from S&R to take care of them. Thank you all, I hope more people have the chance to find you guys so they don't have to keep dealing with the hassle of dealerships and get to do business with real people. I wish I could do more for all of the good you've done, but starting with a review might be the best first step. Thank you Sonny! Thank you to the S&R Powerstroke Team!

    Hands down best Diesel mechanics out there! Seriously had the best experience with this mechanic…read moreat the fairest price. I have an F250 6.0 Powerstroke. It is very apparent that this shop is an expert with these trucks. Sonny went way above and beyond for me and had this truck doing it's work in two and a half hours. I am no doubt a permanent customer!!

    Discount Auto Brokers - usedcardealers - Updated September 2026

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