Shout out to Corey D. He immediately took us in knowing we were in a time crunch to get back on the…read moreroad. Gave us the information we need to repair the car. Got us out within 30 minutes. Thank you, thank you. God bless you always. Nice work.

Horrible service - I will not be coming back. I've had my oil changed here many times, and all the…read morerepairs to my car have been performed at Roger Subaru of Lewiston. Despite oil changes being scheduled weeks in advance and showing up on time, I always waited at least 3 hours for my service to be completed. The final nail in the coffin, though, was when I showed up with tires they had installed that balded completely on the outer sides in the rear within a short time. They refused to take any accountability and told me this was "normal" if I drive on poorly maintained roads (I don't. I live in the downtown area of Moscow and work from home -- I drive maybe three times per week and less in the winter). I was told that day that Brady Bain, the service manager, was out and would call me. He never did, so I called and left him a message, but he never responded. I received an automated message from Brady asking me to rate my service, so I emailed him back to say I would still like to talk. I also gave him some options based on my availability; however, I never heard back. I'm still very disappointed with my experience at Rogers Subaru of Lewiston and would have appreciated any communication with their manager to address the situation. Today, I would never recommend going to them. I went out of my way for years to drive up to Lewiston from Moscow to get my car serviced here, and now I realize what a HUGE waste of money that was, terrible service, and it seems they probably messed up my alignment when I bought new tires from them previously, hence the balding. I received zero help or compensation for this issue despite my loyalty to them. DO NOT GO HERE.

I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

Top Notch... Thong, and Bill really went to bat for us…read more Tricky financing?. ..They kept their eye on the ball, and hit a homer. My wife loves the Grand Caravan Thong sold to us. FREE delivery to the boondocks of Lincoln County...and the folks delivering were as nice as the rest at this dealership. Great van, Great price, fast closing, and free delivery...that's a home run in my book. I'll buy from them again... anytime. Seamus, and Donna McKenna, (2006 Dodge Grand Caravan) Odessa,wa

I have purchased many cars in my life and specifically 7 new cars from the other local dealerships…read morein the past 20 years for myself and other family members. I made my first purchase with Jess Ford in April, 2025. I am so glad I did! It was fantastic! I was sad I had waited so long to try them. Perry sold me my Bronco and he was great. There was no "upselling" or pressure. He was educated about the car and answered all my questions even after I had the car for several days. I have been to the service department twice since owning it, once to get a hitch and bug guard installed and the entire experience was painless and perfect! The second time was for a recall, again, easy! We are going to have to purchase another car this summer and we will absolutely be back to purchase from Jess Ford! I would not go any where else in our local area.

Jess Ford of Pullman is dishonest, manipulative, and runs classic bait-and-switch games. Do NOT…read moretrust them. Salesman Able Torres and GM Daniel will feed you promise after promise, waste months of your time, then ghost you the second it suits them. When we finally gave them a clear chance to make it right, they didn't even have the decency to reply. This is a shady dealership that will lie to your face, break every commitment, and treat customers like garbage. We've never felt so disrespected and ripped off. Save yourself the headache and the betrayal--go literally anywhere else. Jess Ford of Pullman does not deserve your business.

I would give this place zero stars if I could. I bought a…read moreused Forester there, trading my perfect running Ranger. They gave me a crap trade in value. Said the forester was in decent condition. After spending almost $1200 at the mechanic the engine blew up. $3K invested in an AS-IS car so I couldn't do anything about their bad ethics. Sold it as a shell for $500. Not only were they rude after I tried to get help with it but the mechanic said it had definitely been rigged to sell. Should have kept my Ranger.

I've purchased 3 vehicles from these guys over the last few years....still have 2 of 'em…read more *Dodge Caravan* - still have it, daily driver for my wife and growing brood of children. *Honda Ridgeline* - LOVE it! rides great, and these guys gave me a great deal! *Subaru Outback* - Check Engine light kept coming on and the car would die out on me after about 15 minutes on the highway. I took this "AS IS" vehicle back to them twice over 30 days, each time they took a look at it cleared the codes and got it back in working shape. I only spent $2,900 bucks on the car so I wasn't expecting much; but after driving it around town for a month I decided it just wasn't the car for me.... took it back, and they gave me 80% trade-in value and knocked the Ridgeline down a grand to make up for my hassles. No doubt about it, I will be going back here for any vehicles I or my family need!!!! Thanks Bob & Chuck - y'all are tip top.

An exceptional and honest operation from top to bottom…read more Toby, the service manager, is as genuine as they come, he goes above and beyond to make sure you're taken care of and never cuts corners. Josh Jones in parts is incredibly knowledgeable and always ready with the right answers and solutions. Amanda, the sales manager, brings a level of professionalism and a no-pressure approach that's truly unmatched. And Chris in service is always friendly, helpful, and a pleasure to work with. This is the kind of dealership experience everyone hopes for--respectful, efficient, and full of people who genuinely care!

Do not take your car to be serviced here. Highway robbery. Last year, they charged me almost $500…read moreto install a new battery on my Chevy. I should have learned from that but took it back recently because it was having some engine trouble and they charged me a little bit over $500 just to find out what the problem was, for the "diagnosis". Unbelievable. Never going back.

My dad passed away suddenly and I needed to sell his lightly used Subaru Forester. Brian and…read moreBrandon from Lewis Clark Auto Sales were super easy to work with on the sale, especially given I no longer live in the area, and they gave me a great price on the vehicle. I did come in to the office to sign some paperwork, and it's nice and clean - if I still lived local I'd definitely be buying used cars from them too! Highly recommend!

Super easy experience from start to finish. All the staff was friendly, especially Brian, I never…read morefelt any purchase-pressure, and they were honest and helpful throughout the process. Really happy with how everything went and would definitely recommend them to anyone looking for a used car!

Left a message to call me back when mechanic had time to review my classic car's needs. Been 2…read moremonths and no word back.

Was traveling and got an oil change for a good price. They were super friendly and quick…read more Comfortable waiting room. The next day my check engine light went on (not related to my oil change). I called last minute and they were able to get me in immediately and quickly assess the issue. Ultimately found out it was a warranty issue and took it to the dealer for repair, but would have full confidence if Weber were to make the repair.

Chicago and Minnesota were rough on my muff-ler and I had a separation. Erber Auto (Jake) was able…read moreto get me right in and reconnect my exhaust! Friendly and helpful!