Purchased a newer used vehicle from Roger's in Lewiston November 2025, the sales staff reached out and helped remedy a maintenance issue that they were not even obligated to fix and for that I give this dealership a 5 star rating. I would also highly recommend doing future business with this dealership. read more

Rogers Chrysler Dodge Jeep Ram - Auto Repair Near Me - Lewiston, Idaho

There is no way they could have made this experience worse it was so horrible I've been crying in frustration. I got all the way home to see they didn't event do my tire rotation! Did yall just wake up and decide you wanted to ruin someone's day? Why did you pick me to treat so poorly? I have been waiting over an hour and they have not even touched my vehicle. No one could even be bothered to tell me it was going to take longer. I already wasted time on my drive here and now I'm wasting my time giving them any business. All you had to do was have enough respect to TALK to me. I drove here from Moscow because of crappy experiences with the closer dealership. Guess I should've gone to jiffy lube read more

22% interest loan at book value for: Tires that need replacing immediately. Bad alignment they couldn't fix after & one key with months of back and forth for a backup after purchase. 3yr "full coverage" warranty that never covers something you need. But if they do pop your hood - make sure everything is clipped back and closed. Better off going anywhere else to purchase and maintenance. read more

Great experience with everyone involved at Roger's CJDR. We put a down payment on a used Durango and made a 600 mile round trip to pick it up. The salesman (Dean) did a video walk-around for us and described the vehicle well, no surprises after we arrived at the dealership. The final purchase process was quick and painless (other than writing a check for a fair amount of money ). read more

I had a great experience working with Ben House at Rogers Dodge. Sometimes car salesmen are seen as pushy. That was not my experience with Ben. It is nice to work with someone as professional as Ben. He listened to my concerns and answered all of my questions. If you need a car do yourself a favor and reach out to Ben House you will be glad you did. read more

I had a situation with an extended warranty where things were moving very slowly and painfully. Dylan and everyone else at Roger's were very nice and patient with me. I highly recommend them for any mechanical needs. read more

My vehicle was towed in and since the problem could not be accurately diagnosed, a fuel pump and battery were recommended. After many weeks of extremely poor communication over what was happening on my vehicle (damaged fuel line while installing fuel pump, I believe), my vehicle was released. It ran terrible and when I went to fill the tank, it leaked gas all around the exhaust system. I nursed it back to this dealer and left it with a detailed explanation of the gas leak and the running rough problem. Weeks went buy again and the communication was extremely poor.....1 call , no updates, no expectation of completion. The rare communication I received was when I would physically drop by and ask what was happening.....the answers were vague and non technical. When it was picked up the second time, it still ran extremely rough at the specified RPM and I had to find another dealer who showed an interest in taking care of the problem. The running rough problem was resolved easily (bad coil). I have been in the automotive business...mechanic and management for over 30 years and appreciate a good service department. Customer concern and communication are important elements especially for the service manager. Everyone might have been working very hard to help to take care of the problem, but there was obviously extremely poor communication. I would not recommend this service department. read more

I called the parts department at 4:55 PM on a Saturday knowing they closed at 5 PM. "Brian" the parts employee was sympathetic to the fact I was from out of state, broke down on the side of the road and couldn't wait until Monday to get back on the road. Excellent customer service! Brian deserves a raise. read more

Best car purchasing experience I have ever had in my life. I literally only spent three hours at the dealership before I drove away in my new Jeep Rubicon!! John, Fabio, and Parker were all awesome. I will not hesitate to buy my next vehicle from them. read more

Rogers Chrysler Dodge Jeep Ram - 2021 Jeep Rubicon Unlimited - Auto Repair Near Me - Lewiston, Idaho

Do not trust their service dept. at all. Billed for parts they didn't install. My fault for not looking over the truck when I picked it up With a $ 9500.00 Bill I assumed they did what they charged for. WRONG!!! read more

I sure am glad that I didn't buy that $240 part I didn't need. It's pretty sad when a place is so stuck on themselves that they insist the consumer doesn't know how to do anything. The techs and the parts guy were all insisting I buy a $240 switch without being able to test it. Turns out my issue was a bare wire shorting out and not the switch at all. I wonder how much they would have charged for a full diagnosis just to find a shorted wire. I mean they were willing to force me into a $240 switch without knowing if that was the problem. Guess that's one way to make money, have your customers buy something expensive when they don't need it then not letting them return it read more

If I could give this place no stars I would. My truck would not start, it's covered under warranty, so I had it towed into Rodgers to have them take a look at it for me to see what was the issue. The service manager said he charged the batteries and then came back to the truck the next day and it was dead. So they put the charger on it agin he said, came back the next day and it started right up. So he said it was good to go and had me tow it back to where I live. Well I live 3.5 hrs from the dealership so I had to pay to tow it back. Once I got it back, the next day I tried to start it. It was dead. The truck needs new batteries after being completely drained. I called the service department and they would not help me. I explained to the front receptionist that the service manager sent my truck back and it's now dead. It will now cost me to have it towed back into town to get new batteries. The service manager knew the batteries were no good and not going to hold charge. He didn't want to give me new batteries, he sent my truck back to me, and might I add I live off grid in the middle of nowhere and having a reliable truck that will start is essential, without it I'm stuck up here. I called in to discuss the issue with a GM but he wasn't in, I left a message with the front desk about it. They haven't gotten back to me at all. So basically my truck won't start. I sent it to Rodgers, they sent it back. It's dead again, and now I'm without a truck that starts with no way to get into town to even buy new batteries. Rodgers won't cover the towing to send it back in to get the batteries switched out for new ones. They won't cover out of my warranty for new batteries, all wile everyday my truck won't start I can't go to work and earn a living. What a circus! I'll never recommend this place to anyone. I can't. Not with my experience and the bad attitude the service manager had with me about it. read more

From our salesman Ben House to the service department, they give great customer service and provide you with smiles and friendly staff!

I imagine this dealership was once a nice place to do business. But it seems they have allowed their generous size to cloud their ability to provide even basic customer service. Aside from being flat ignored by the sales department when I called to express interest in a vehicle, I have had repeated problems with the service department, and when I went back to try and find a solution with my service advisor, I was informed I was out of luck because he suddenly no longer is employed there. Everyone makes mistakes, but the key lies in how you handle them. In my years of doing business with Chrysler dealerships across the country, Rogers has to be one of the worst I've had the extreme misfortune of dealing with. read more

Great service. Great people. We had some issues with our Dodge Ram truck while on a road trip through this area. Greg, in the service department was wonderful in taking care of us as quickly as possible. We had to wait while they did the repairs and they kept us apprised of the work all along the way. They have a beautiful showroom where we were allowed to wait with our dog. They treated us to coffee and water. They did the repairs we needed and then treated us to a car wash. The whole experience was the best you can ask for when you are dealing with an unexpected, unpleasant delay in your plans. Thank you! read more

Rogers Chrysler Dodge Jeep Ram - What a great group of people work at Rogers - Auto Repair Near Me - Lewiston, Idaho

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It's a shame that this is a Rogers dealership. My family has purchased 11 cars from Rogers Toyota in the past 3 years and they are excellent to deal with before and after the purchase. I made the mistake to decide to by a Jeep from what I thought would be an equal experience from another Rogers dealership but was sadly mistaken. From the time we purchased the vehicle the front-end makes a clanking noise when stopping and starting. For 5 months they have had the car in and out of service with one misrepresentation leading to another. Had to get Jeep customer care involved which helped commutation but little else. I have been waiting on a call for a part they believe is the problem that was ordered just to find they have had it for a week but never let me know. I have now started the process to enact Idaho's Lemmon law which is a pain but at least the Jeep nightmare will end soon. read more

I was just at the dealership looking at a f350 king Ranch.. the salesman comes out and says it was a lady in her mid 40's that owned it locally. I look closer and see a Canadian cert in the door jam. I asked for a car fax and it clearly stated it was imported last month. He had nothing to say and looked embarrassed as he should have. Those are the type of people that ruin a company and reputation. Buyer beware!! read more

Excellent car buying experience. Since I live in another city, we were able to complete the deal over the phone and they dropped the truck off and picked up my trade. Easiest vehicle purchase I have had ever. Thanks to Fabian for his work to make it happen. read more

Spencer Hunt lied to me over the phone about the condition of a vehicle I was interested in buying. He knew I was calling from the Seattle area and would be flying in to look at/buy this vehicle and would have about an 8 hour drive (in the dark) to get back home. There was more damage to the vehicle than he reported to me over the phone but I decided to buy the vehicle. I was told that the vehicle had been completely safety checked and well detailed. The real problem started about an hour into my 8 hour drive home when the tire pressure monitoring system started flashing and reporting 37psi for both left tires, 21psi for the front right and -- for the right rear meaning tire pressure too low to even register. It was dark and I was in the middle of God knows where and not a service station in site. The first station I came across had no working air station. The second station I came across had a working air station but the hose was missing. I finally came across a trucker who charged me $20.00 to use his compressor. I had to eyeball the pressure in the two right tires until I got to a station where I could check the tire pressure and set all four to the correct pressure. A short time after I got back on I-90, the tire pressure monitoring system started flashing on the dash again. This continued all the way home which made me quite uneasy and even worse when the wipers did nothing but smear the windshield going over the pass making driving very dangerous! The worst part was when I got home and went through the vehicle, I discovered what turned out to be illegal drugs and a burnt glass pipe in a purple Crown Royal bag down below in the trunk. Spencer refused to discuss these issues and instead sent me a check for the $20.00 (for air) and a pair of wipers thinking that that was fair compensation. Do you think that was fair compensation! I SURE DO NOT! SPENCER HUNT IS A LIAR, THEIR SERVICE DEPARTMENT DID A TERRIBLE JOB ON THE SAFETY CHECK AND THE WHOLD DEALERSHIP IS RESPONSIBLE FOR ME DRIVING AROUND FOR A FEW DAYS WITH ILLEGAL DRUGS IN MY NEW VEHICLE! read more

Bought a Chrysler 300. They were good in dealing on it and negotiating the price. Once the deal was done, they didn't seem too interested in me. The day after I got it my wife asked about the loud hum I hadn't noticed (not sure why not, it's pretty loud). I determined it to be a fuel pump. Went back and asked them about it and they said there's nothing wrong with it. As if it should be loud enough to clearly hear if you are driving with the window down? I asked about them changing it. No sympathy. When I asked why that one was real loud but the other one was quiet (tanks are under the back seat and one pumps over the hump to the other which sends it to the engine), they repeatedly insisted that it had only one pump and I was wrong. Does not instill a lot of confidence in their repair shop. So I just view them as the place I bought the car from. End of relationship. read more

During a recent trip through Lewiston we were staying at the Hell's Gate State Park and had the fuel pump go out on my 2004 Dodge Ram. With the temperature hovering near 100 degrees we were stuck. Luckily we were able to have the truck towed to Rodgers and they were able to accommodate us with a quick repair. Thank you Rodgers for a job well done. read more

Terrible service. Called two times and sat on hold for 10 minutes both times. Finally gave up and will just take my car to a different place. This is not my first time dealing with Rogers Dodge either. Last time I had to deal with the service manager, it was not pleasant. They installed new tires on my car and broke off one of the tire pressure sensors inside my rim. They said it would be fine to drive the car after I called and told them. They said they would order a new one. A couple months went by and no call to let me know it was in. One day I was going down the road and my tire blew out (the one that had the tire sensor in there rattling around). It destroyed my rim as well. After I had a tire shop put on a tire I went to Rogers to explain to them what happened. The service manager said it was 100% my fault and that they would not replace the rim. I strongly advise to stay far far away from Rogers. read more