Picked up a cargo van for a couple of days and the staff member who helped me was very helpful and…read moregot me on my way quickly. I really enjoyed the van and drop off time too was fast. I owed a little extra for going over km's and they emailed a bill so I could get home faster. There was a mixup on the prepaid fuel and they worked with me to resolve it. I've rented a few times here and the price is right and so far no issues.

Do yourself a favor and avoid this place at all costs! This…read moreis my experience. Getting your rental It took 1 hour and 20 min to check my truck out even though there was only two couples ahead of me. There is only one person who works the front desk and she does it very very very slowly. I rented a truck for ONE MONTH in May to do a Canada USA move. I rented it over a month ahead of time to ensure I was not caught short in the busy May June July rental season. They said it costs 5.00 extra per day for any days in the USA for extra insurance. Untrained Staff I went once to the USA and advised the number of days and received a 5.00 charge per day as agreed. On the second trip as I was about to cross the border, I called to get them to charge the extra days but they said " we do not insure for any USA travel with our trucks"! I had just paid 600 dollars in gas to load the truck and another few hundred to drive it 6 hrs to Windsor Ontario. Faulty Maintenance I then said your oil change light keeps coming on. She said you need to bring it back so we can service it! They expected me to drive it 6 hrs back to Montreal so they could do the oil change. She said the person who rented it to me with the 5.00 per day was not trained so it was not their problem or fault. I also suggested that their maintenance manager was also not trained as oil changes are based on mileage which is the most predictable and easy to schedule ... Implications of renting from this company I was forced to complete my run into the USA uninsured due to their error. I also now was forced to bring the truck back on the 17th of May despite having paid the full month. It was useless to me if I could not drive it insured to the USA which is what I reserved and paid for. Now 2 weeks before June 1st the two biggest moving months of the year and I had no truck and no where to store all my things... Trying to rent a truck in June or July for a move is impossible as they have all been rented months before just like mine which was rented back in April. It is now two months later... Shocking disregard for customer service or even bothering to answer any calls or emails. When I called initially I was told she was not allowed to put any calls through to the manager. I would have to leave a message and they would call back. After more than a dozen messages I have never received a callback. Manager Marco renegs on his promise to fix the problem I went into the office and I was assured by Marco, who I was told was a manager, that he would make it right as it was clearly his staff's mistakes that had landed me in this position. Despite his assurances he never wrote or called back to clarify what he would do or how he would make this right nor did he ever reply to my many calls. They have this trick where they transfer your call if you insist to speak to the manager and then it goes to a voicemail which every time I have called the past two months has been full. Nice way to avoid having to deal with your clients! I never received a copy of the final bill. I called twice to receive it and again just now two months later I have requested it again.. I got the person to check the amount while I waited on the phone and I am told they charged $1600.00 EXTRA to the FULL MONTHLY RENTAL fee which I had to give back half way through the month. THIS IS OUTRAGEOUS! She promised to send me the bill. I will believe it when I see it. Shocking how such a business can still be in operation with a complete disregard for basic ethics or business practices.

I could not disagree more with the review I just saw. This is a great place, I loved the service, I…read moregot an excellent vehicle (higher grade than I ordered at no extra charge), they were really flexible in terms of return, everyone was helpful. Easy to park in the back. Very convenient location. I've used it several times and am picking a car up this Saturday.

Aboslute worst car rental agency there is. Their reservation system is a joke and a disgrace. I…read morehave made a car reservation weeks in advance through their website on 2 different occasions and each time I was told that despite my reservation there was no vehicle for me. I ended up getting a manager special discount on a smaller vehicle but complete lack or professionalism and seriousness. The best part is I keep getting these multiple recurring toll charges on my credit card even months after I rented the car. Complaint filed at OPC.

I rented a car for 1 week, got an amazing rate and was blown away with the level of customer…read moreservice I received from this rental agency. The car ran perfectly, the enterprise people follow up with the rental to ensure that all is well, and they are very accommodating. (We needed an early pick up and they came through). I recommend them highly and I know I will use there services next time. Thanks to Royal, the person I dealt with with from the shop, in this case I got the Royal treatment (pun intended), and he delivered on every promise. Nice to know that some companies have client satisfaction as their number one goal.

Exceptional service. I had a reservation at the wrong airport. 100% my fault. Omaid went above and…read morebeyond and was able to find a car and matched the price. National has a life long customer.

Rented a Toyota from National at Montreal International Airport. Desk clerk was friendly and…read moreprofessional. The car smelled horrible inside with cigarette smoke odor masked with some horrible deodorant. GPS was in French only so could not understand commands or any part of it. Upon arrival to destination, ignition key would not let us remove it so we were unable to get our luggage out of the trunk . It ran out the battery during the night . Eventually we found the secret way to remove it...by positioning of the front wheels...,who would have known? Had to find a store to buy jumper cables etc. Bad start to our trip. Upon our return to the airport...to return our car rental, we were met by Joshua who was a kind, friendly and professional associate who genuinely cared about our experience. He listened to our trials and offered us a $ rebate to help compensate us for our inconveniences on the trip. Hope you give that young man a promotion and recognize what a treasure he is to your organization. He is a wonderful representative of your company and his empathy, more than made up for the dog of a car we had to drive around the area.

Priceline had this at 4 stars. Reviews on Priceline said the wait was usually 15 minutes or less…read more This was favorable compared to the other companies that were 2 and 3 star for wait time. There were 3 agents working for both avis and budget customers. The line had at least 25 customers deep the whole time I was there. Over an hour to get to agent only to find that the cars were not cleaned yet and would take another 30 minutes. Horrible way to start your trip. Enterprise, Alamo and thrifty line were much shorter. This is as much a review on the accuracy of priceline as well.

Rented here for the first time last Christmas and was very pleased. The manager, Tony, was very…read morefriendly and helpful, gave us a free upgrade to a small SUV. This location is very convenient for people staying downtown, as it is in the main train station and connected to the Metro and the underground city.

La peor experiencia con una compañia de alquiler. teniamos…read morereserva pagada. Tardaron una hora para entregarnos el coche. Un toyota corola antiguo, muy bajo, sucio, con mal olor. Sin gps, sin posibilidad de usar el celular. Los retrovisores muy malos. Un desastre de coche y un desastre la solucion que nos daban: NINGUNA. Solo esperamos poder llegar a destino con este coche viejo.

DO NOT RENT FROM THIS COMPANY. I don't write reviews, so use this as a good guide. I rented from…read morethis company, specifically this location in October 2022. I reached out to corporate about this issue and was ignored, so I want to warn any future customers. When I rented the managers special which should have been a small car, I was given a grand caravan. Not a big deal at the time, but then while on a day trip to Vermont, USA, my tire randomly blew up at 11;20pm! There was no spare tire, or even a donut tire. And to make it worse, even if there was a spare tire, there was no jack to be able to change the tire. After now dealing with that in the dense forest of Vermont, on the interstate highway, when I called the road side assistance, the worker was very unprofessional. They told me to call an uber or taxi.. but I'm on the side of the road, which doesn't give an exact address to be picked up at, so I was left stranded. I was told by the emergency road side assistance worker that "If I don't get to the airport location before midnight, I would be screwed" in terms of getting back to Canada that night. I was advised to call a ride, however that would happen since I was on the side of a highway and have no pickup location, and leave the vehicle on the side of the road for when the tow truck gets it. I asked very kindly if the rental location at the airport could stay open for a few minutes past midnight to give me time to get there, and was told no, and that I would have to rush there. After arriving at the airport location (driving on the rim of the flat tire, since I needed to get there and no ride share company, taxi or uber, would get me), the worker was incredibly rude, and even began to deny me a new rental because I was going to Canada, even though on the phone I was told a new rental would be ready for me at the Burlington Vermont airport location. After a few minutes of begging the counter worker to give me a rental to get home, he finally did, but it took a lot of convincing. Now with the new rental, I go to return it to the original rental location (Montreal Decarie location), they told me to bring my rental to the airport location. I at the time had a full tank for the proper drop off location, but now I was told to go to another location, which I had no time to fill the little bit of fuel used to get there, and was charged $25 in fuel charges. I tried reaching out to corporate, but was basically told I would be given no help. Quiet sad such a big company would treat there customers like this when they have issues with their products, and offer little to no help. Sad.

I rented a Car From Alamo Montreal YUL airport car broke down I called them it take forever to send…read moresomeone to look at it I stayed over road for more then 6 hours, I took Uber with my family to go to the Hotel! They don't even care worst experience ever.

This is singing the praises of Marc at the Montreal (Pierre Elliott Trudeau) airport location. I…read morehad booked my rental online for a midsize car. When I asked Marc if it had a GPS, he told me only luxury cars had GPS. He didn't think he had any but when I told him I was driving to Cowansville about an hour away he kindly offered to check and see if there was a car available. And there was. Marc was very kind and patient and really bent over backward to get me a car with a GPS so I wouldn't get lost. He went over the basics of the car and I was on my way in no time. On my return the car was checked over quickly and I was on my way. I would highly recommend Alamo Montreal to anyone looking for a rental while in Montreal and specifically ask for Marc. And your rates are very reasonable.