This is horrible service. They say fixed rate unless you read the small print. They decide what to charge you every month. I even asked what the parameters were and they couldn't tell me. I live in an apartment and my bill is $210+ every month no matter how much I use or not. DO NOT GO WITH THESE CROOKS!!!! read more

NEVER have I ever had to provide a DEPOSIT for an electric company that I already had an account with! Needed to find another electric company to add our second property & Discount Power advised I needed to pay a $135 deposit!!! BUT they say they wave the deposit for SENIORS NOT TRUE! They still get your $$$ telling you they will apply to your bills! Was with the old company than their replacement & now back to Discount Power. We will see if what I was told is NOT TRUE, our recorded conversation will be reported as a complaint to the Public Utility Commissioner of Texas read more

RUDE STAFF! RUDE STAFF! RUDE STAFF! STAY AWAY from this company. If there was such a thing as a negative star review I would have given Discount Power a (-10) as opposed to the one star I'm confined to here. Oh my God, where do I even start? It's all about customer service. The attitude of the staff over the phone was ridiculous. And my negative experience with them wasn't a one-time occurence; it happened numerous times. It was so bad that I actually do remember the names of some of the notable ill-mannered service reps that I talked to (Jessica, Erica, Letti). Letti is actually not a customer service rep but works in the billing/accounting/customer-refund department. The girl should never be allowed to interact with customers. There was a systemic glitch (admitted to and explained to me by all three mentioned above) within the company that led to an over-billing of my account. These folks wouldn't offer a simple apology for their mishap. It took four phone calls that lasted hours before they could finally come to reason with my complaints and agree to issue a refund. THEY WERE ALL SO RUDE AND DISMISSIVE. It was a horrendous experience. To make matters worse, Discount Power continued to charge me for 38 days at my old address even after they had disconnected service at that address. These ladies still wouldn't apologize for such an egregious error. I was beyond shock and dismay. If you're looking for an electricity provider with a decent customer service, Discount Power is not the company to sign up with. The company needs help. I wouldn't have written such a negative review if my negative experience with it's customer service reps was a one-time affair. It happened too many times and therefore took it as an obligation to have my voice heard. read more

Low rate and great customer service, has been using their service for 2 years, so far so good.

DO NOT USE DISCOUNT POWER!!!! I personally have had a nightmare experience with Discount Power. I have made multiple attempts to discontining their service to no avail. Then today one month after vacating the premises they took a payment from my account that had I made previous payments from without authorization and sent another invoice through July. What? We moved out 5/13. I am totally NOT recommending Discount Power to anyone!!!! read more

like a lot of others here and on google, i had my power cut off w/o warning. was on autopay with a credit card - had to change the credit card # due to some fraudulent charges showing up - forgot to call discount power to give them the new number. bill that's due on 5/28 gets bounced back. discount claims a discon notice went out on 5/31 (seems pretty quick for a notice to disconnect to go out but, oh well). i receive no notice in the mail (or via email). confirmed this by checking the app on my phone that shows images from the USPS of everything sent to our house in the mail. 6/12 power disconnected - 15 days after the bill due date. now contemplating whether or not the $75 early term fee is worth it to switch to a different company. i certainly will not re-up with them if i choose to finish out the contract. read more

Ever since I've started with this light company it has been a huge headache for me. I sent emails and called countless times and have not ever gotten across to anyone. I've been trying to talk to someone to inquire about my account but nothing. My bill comes outrageously high for several months now. I'm definitely taking my business somewhere else. This company is a joke. read more

I was never notified they took over for Entrust Energy that I had an account with and want to charge me a late fee. Gonna look into how legal this is. Public Commissioin of Texas is being notified. I will be looking for an honest provider . read more

Nothing but goodness. Rates are excellent. I pay my bills on time and with autopay so I don't have the problems others have with this company and the fees charged because of their delinquency. read more

Like many have stated, my bill had been no more than $50 for over a year, then it mysteriously jumps to $150 & $164, due to an increased meter reading. Waiting for CenterPoint to come and read the meter (which will take up to 15 days). The meter is still spinning the same as the others in my duplex and they assured me their bills had NOT gone up with their carriers. Seems I'm the victim of fraudulent misrepresentation and price gauging. I have taken the auto draft off my account & plan to change AS SOON AS POSSIBLE. They (Discount) are operating outside the law, and I hope someone audits their accounting practices SOON. This is the second time it happened, first time I went, in person, to sort it out. Wouldn't speak to anyone but a manager who resolved it. This time, that option is off the table. Enough is enough. I seriously hope some agency looks into their accounting/billing practices. read more

OK friends, it's been 4 mos. since my enrollment & those initial issues with this REP. As there have NO further surprises or issues, I have given them another "star". good luck -- & as always YMMV fwiw: If you detest those myriad confusing REP offers with minimum usage FEES/CREDITs or other flimflamery, then I recommend Discount Power's 'No Gimmicks - No Minimum Usage' ... "Saver 24 month" plan, offered only on powertochoose.org(https://signup.discountpowertx.com/PDFDocs/SA12N14151-130411.pdf) For those who may not know, always check the 'powertochoose.org' website for the better offerings. In my experience, _ the 'powertochoose.org' website ALWAYS has to best offers for residential electric plans. _ not one of the REPS I have used, rewards your customer loyalty at the end of you 'contract'. To get the best electric rate, you will have to sign-up with another provider after you have done you research, again. read more

My experience is similar to Marcus below; my bank sent out a check a few days late. Discount Power sends out a disconnection notice 3 days later and charged $20 + tax. Rates are cheap, but you get the customer service you pay for, I guess. Update: They waived the fee after I complained. But then, on the next bill, there is a $5 charge for "Manual Payment Fee" - apparently any time you pay other than by electronic debit you get slapped with this fee, and the credit they applied to waive the $20 counts as a payment. Good grief. read more

My father who was a customer passed away on 3-31-18. It took a month and a half to get the mail and get through probate and I found a cut off notice for 5-14-18. I called the company to tell them that I was sending a payment on 5-11-18 and it would not be there before the 14th. They basically said too bad. We are cutting off the service anyway. This was for 35 bucks and I ended up paying by credit card but i just thought it was worth it to tell you what kind of people these are. Terrible company with terrible customer service. read more

I wish if I can give 0. Dont go with them, they will make you fool. My average billing is monthly $60 - 80, but last month i got $ 290 for 2 Bedroom Apartment. I asked them why its so high, then they told me its may be very cold weather in Houston. I asked 2 months ago Houston was very warm, then my bill should be $500 and I set auto temperature 67, so it can come 2100 Kwh usages. If you have 4-5 bedroom house, then you have to ready to pay $1000 every month. They are not ready to help and its a fake company. read more

In a long list of Retail Electric Providers, this is a so-so company. I had their service for one year. You get what you pay for, which is the main driver for this type of "Discount" company, but where you will get into issues is their customer service. read more

This company is a RIPOFF!!! Within 2 days of being late paying the bill, I get a disconnect notice, $20 fee and an additional 5% of the entire electric bill charged for being 2 DAYS LATE!!!! What low life scum. read more

Poor customer service and payment policy! Their policy is that they do not credit refunds until future bill and expect you to pay the full bill (However, reps tell customers that they can pay the difference, pay = bill - credit). Letti, the customer service manager did not seem to care my side of the story and seemed to be more interested in moving on to the next customer. Cancelled my 3 year contract. Okay prices but not worth the billing hassle unless you are willing to sign up for auto pay (keep credit card on file). read more

I am very satisfy with there service. Malik Jamal helped me out to get my electricity during holiday season and he had provided me the world class customer service. Their rates are very reasonable. I am very happy with there service and will recommend to my friends and family. Thank you read more

We had smoke issues at our first apartment so we moved to a different one in the same complex. The transferred the billing address but not the service address. (read "billing"=place they send the bill) They cut off my service yesterday for non payment. My old address had a credit. They acted like it was my fault. They sure have Discount service to go with their Discount name. read more

I frequently change my power provider because historically it saved me money. My last contract with Discount power was so good that i called to see what renewal would be as usually, once they have you, they charge you. I was able to renew for a better price than found when comparing for 100% renewable energy. The auto bill works perfectly and you get plenty of notice of how much and when the money will be drafted. Every single time I call customer service, they get it right and are professional. Happy to stay with Discount Power read more

Just got off the phone with this totally useless company. My account was converted to Discount Power from Windrose Energy and I did not receive notice from either company. Saw my bank account hadn't been charged by Windrose only to discover that I suddenly owe $300 to this company. They're trying to say that they took over service for Windrose at the same rate and plan yet they're charging me double what I've paid on ANY month the entire year I've been with Windrose. They tried to charge me a cancellation fee when I didn't want this service even though it clearly shows on my original contract Windrose that my plan was for a 12 month term ending August 2020. Not only do I have NO renewal option communicated to me from EITHER party but Discount Power helped themselves to give me a contract without my consent through November. I've never made a late payment on a bill so why didn't this company have the initiative to call or contact me? Instead they let me sit there and rake up on their fees. The person I spoke to the phone wanted ME to feel bad for poor them, like they're not the ones profiting through the pandemic. This has got to be a big elaborate scam! I am livid. read more

I'm going into my 4th year of two, 2 year contracts. At the end of my first 2 year contract, I received their offer for another 2 years similar to my first one! In the past, all electric providers would substantially increase their rates to renew with them. I suppose they could get by with that, expecting customers to take the easier way out and not spend the hours it takes shopping for a new one. I have never had a problem! Always, pay on time with auto pay. Simply put, auto pay is the only way I can insure my payment is on time. read more

this company emailed me stating my service was ending, showing renewal rates. you must switch companies prior to the end date to reduce headache/fees/etc. the renewal rates were not competitive, so I enrolled in new company. they then charged me a full termination fee and explained that it was technically out of the window. they knew what I was trying to do to be proactive, and exploited the contract to recoup the money they lost because of overcharging an existing customer. this isn't all that uncommon with power companies, but the image appears to be that this company is different, which isn't true. if the rates are cheap, they're as good as any company, but certainly not worth any kind of premium. cheers. read more

Probably the best power company I've ever used, and we've tried about 8-10 different companies over the past 2 decades. Here's some of the reasons why I like them. First, customer service is great. It's just the way I like it. Fast, to-the-point, informative, and friendly without any gimmicks. No extra pretentious fluff, with the exception of the normal "thank you for choosing Discount Power" at the end of each call. Their non-biased rating/reviews are available at powertochoose.org, and they have 5/5 stars. A side note, powertochoose.org is a great comparative tool for finding the best, competitive rates offered with the current market. It's completely free! I highly suggest using it to help you and your family save money by choosing the best power company available in your area that suits both your power usage and budget. Next, I like their easy-to-understand fact sheets for rates on a given plan. Other companies make it extremely hard to read and understand. That's just not the case with Discount Power. Fact sheets are available on their website and powerchoose.org. Finally, and most importantly, their rates are by far the best for my family, considering average usage and budget. Between my military service in the Middle East and spending a lot of time outside with my current profession, I like to keep my house pretty cool during the summer. With the wrong power company, this could break the bank for someone. Even outside of their contracts, rates are pretty fair. My contract ended due me not renewing it in time; this was my own fault--life happens and you forget about things like this. It wasn't Discount Power's fault for me not renewing. I simply put it off, then completely forgot. Needless to say, I paid more for my electricity bill than I should have for one summer. The rates this company charged me outside of a contract were still extremely fair in my opinion, even being cheaper than some other term-contract rates offered by other power companies! I just renewed another 24-month contract, and I'm happy I did. I love you, Discount Power! read more

They work like a sneaky credit card company. You miss the deadline to renew your contract, and they will charge you for the next month more than your previous 3 months combined. read more

I am very unsatisfied with my recent customer service experience with discount power. My bank changed my credit card, and while I understand it was my responsibility to change numbers with discount power, I literally missed only one payment and my power was cut off. Last email I got from them said my next payment wasn't due for 2 weeks and didn't even mention the missed payment!! I have never had my electricity turned off!!! read more

Terrible billing system set up to get late fees out of you. I have not had a late fee on a bill all my life until now. I refuse to do auto pay because I like to see my charges before I pay them. If you do not do auto pay you are pretty much guaranteed to pay late fees. I use online bill pay through my bank and even if I set the payment up the day I get the bill it takes too long to process and they ding you. Shady company will be switching even if I have to pay a termination fee it's worth it. read more

Sure, Discount Power has lower rates, but their policies and customer service are horrible!! If you're TWO days late on your payment, you receive a disconnect notice AND they CHARGE YOU $20 to send that notice via e-mail. This is for a $35 electric bill. Even Reliant Energy will not disconnect anyone for that amount owed. When you call to ask for an extension, they tell you that they CAN'T give approval for a later payment date. They don't care that you have had medical issues and have had to pay out large sums of money to a hospital. They want their measly $35, plus the extra $20 they've charged you for that e-mail they sent. Of course, when you tell them that you are switching providers, then they MIRACULOUSLY find someone that WILL give you approval to pay that $35 bill at a later date, without being disconnected....but you STILL have to pay that $20 charge for the e-mail they sent you. DO NOT, UNDER ANY CIRCUMSTANCE, USE DISCOUNT POWER!!!! WORST ELECTRIC PROVIDER EVER!!!! read more

I would strongly recommend against doing business with this company. I got a cold telemarketing call from them -- no caller ID, just the name of a town located near me. (They also use the term "800 Service" followed by a number, which I had previously blocked.) I answered phone thinking it might be someone I was doing business with. Marketer had a very "hard sell" demeanor, wasn't clear about what they were asking from me, immediately demanded ID number of my current electric supplier, promised a lower rate than what I was getting. I was and am naive about relationship between companies who deliver electricity as opposed to those who are suppliers. Rep was really taking advantage of this. Against my better judgment i made an oral agreement on the phone to switch electric suppliers. Soon, after seeing the mixed reviews about Discount Power online, I reconsidered and messaged the company online rescinding the agreement. A rep of theirs called me the next morning, identified herself only by her first name, did not want to tell me name of the company until i specifically demanded it, and again wanted to push me. Part of the hassle was communicating with company who delivers my electricity, and also with my current electric supplier to avoid misunderstandings. I did not feel I could trust Discount Power to do this. read more

The customer service is terrible I set up the electricity for my apartment to be turned on and then needed to SWITCH the apartment number to a different unit and when I thought my request had been done it wasn't and I was paying for both apartments electricity the one I lived in and the one I never lived on auto pay after they kept calling me and telling me I didn't pay my bill. When I spoke to customer service they told me it was my fault because I didn't specify the date to shut off the previous apartments power which I stated had never been turned on when I sent in my request there for wouldn't have to be turned off because to my knowledge they never turned it on. So now I am out the money for 3 months of electricity for an apartment that I never resided in. This company's staff is extremely rude and pointless to be on the phone with you because nothing is being resolved and all fault is being put on me and none on the people who actually made the mistake. read more

When you hear the name discount power, please run and don't look back. This is the worst company I've dealt with. They exploited us for over a year. They lure you with a very good rate and after a month the bill skyrockets. I give them a zero. read more

BE CAREFUL. There billing cycle is set up to charge constant late fees. If you pay by check and not auto pay you will pay $20.00 more per month as they only allow 3 days for the check to be processed. Watch closely your billing statement. read more

I have not even 10 days from getting the bill to having to pay it. I have asked on numerious occasions to have my bill die on the 15th of each month and of course they say they cannot do it so instead they tack on a 20 feel for me paying it 14 days after the bill as that's when I get paid. I hate them I wish I dindt sign a 2 year contract now as they do not work with people at all. read more

Signed up with Discount Power about a month ago. Received my first bill with a $50 credit as they promised if I used a certain Promotion code. The bill was not high and the rate was the same rate as on the contract. Hopefully I see the same in the upcoming bills and hopefully I have found the right match. read more

After months of haggling, phone calls and hidden charges, I had enough and chose to leave Discount power. With offices on St. James Place, they're obviously a low budget outfit and it seems they are very aggressive with hidden charges and added charges. This is the bottom line... I signed up for a fixed rate at around $0.09 per kwh and my bills have averaged $0.104 per kwh. When I contacted them yesterday, they shared I will have to pay a $120 early disconnection fee. To me it's worth it to not have to monitor them, haggle with them or question their billing practices EVERY MONTH. If you choose this provider, keep a close eye on your bills. The fact that I'll be glad to pay $120 to terminate my service should tell you something. read more

I have been with Discount Power less than a month, and I was surprised to find out that the customer service was unwilling to adjust the bill due date a few days to coincide with my pay period. Discount Power claims, "Great Rates, Great Service. Simple". This does not seem like the case. Instead, I was given some unsatisfactory excuse about meter reading. I would think that a customer could adjust a due date from the 12th to the 15th without having so many problems. I provided a low rating due to the customer service and billing policy not matching the company's mission. I was just looking for a little compassion and understanding that not all customers have the same pay periods and we have bills due at different times each month. read more