This company dealt with me promptly and fairly when I requested a refund on a product that I did…read morenot need. I appreciated their professional service and cooperative attitude.

Their service is excellent, Kevin was patient in searching for the septic opening (the lot map…read morewasn't exactly accurate) and very informative in explaining the system's layout and ways to maintain an optimal balance of bacteria in the tank. Pricing was very fair given the time and effort needed to complete the job. Highly recommend!

Responsive, professional, efficient, and friendly -- which I truly appreciate after having some…read moreless-than-stellar interactions with other septic service companies. I highly recommend JMB.

Tim did an incredible job. What looked like a simple kitchen sink drain clog, turned into a…read morecomplicated problem involving 2 drain systems and a clogged vent. Tim wasn't leaving until it was fixed! Thanks for the plumbing detective work and the positive attitude. We will be able to entertain our extended family, visiting for the weekend. Great job!

I called Rooter Man after we smelled sewer gas after our landscaper knocked our septic clean out…read morecover and broke it. I received a call back within one minute and was told that they would send someone out the same day to take a look and quoted the price for the camera. I received a call back within the hour and they came within 15 mins of that. No problem was found. Thank you for your quick response and expertise.

Nate and his people did a wonderful job...so professional and a pleasure to work with especially…read moregetting this done long distance.

Nate and his team are professional, service-oriented, and knowledgeable. They were super responsive…read moregiven we had an issue preventing us from normal use of our house--they scheduled a time, came out at the scheduled time, and diagnosed the issue we were having (a pipe coming out of the house was completely blocked by roots from a nearby tree!). Using a camera to view the line and a high pressure water system, the problem was clearly identified and the plan to fix it was developed. Nate and Rob are both great at communicating and at working with the homeowner to understand options and decide on the best solution. My family was delighted with the outcome! Thank you Nate and Rob for being so easy to work with, and for doing an outstanding job to solve the septic problem we had! We really appreciated your work.

I contacted Robert B. Our with a concern my septic was not working. I was told my last pumping was…read more5 years ago so I was due to have the system pumped. I was advised to have a tech come to my home and assess and it would be pumped if needed. After determining a pump was needed a second tech arrived later that day the system was pumped. I was charged an assessment fee in addition to the pumping. Because I was due for a routine pumping that should have just been scheduled thus avoiding the assessment fee. Buyer beware - ask what the cost will be before booking. Because of the lack of transparency in charges I do not recommend this company.

Very unprofessional. Throughout the construction process the workers were yelling a lot of…read moreprofanity back and forth at each other including f*ck and assh*le frequently in the presence of my young daughters. They were also often playing very loud music throughout the construction process. Very poor reflection on the professional of their company. Completely unnecessarily rude and disrespectful. Recommend not doing business or associating with them.

Had Cape Cod Septic pump out old cesspool twice in 2025. Each time they only removed the liquid,…read moreleaving the sludge at the bottom of the cesspool. I asked for the owner to call me so we could discuss and correct this, but the owner never called.

Called for a simple clean out of a septic tank last fall. They did not show up for the…read moreappointment. I had to call them, they came the next day. I have had to call them every time. The tank cover was not reinstalled correctly and I sit here today 9 months later with a tank full of dirt. This time when I called and left a message I did not get a return call. I called again 3 hours later and they said they would call me in the morning. Never called! I called several times this morning and could not get through. It is now late afternoon and no response. I called a competent company and they returned my call and sent a technician out before CC Septic has even talked to me. The service is terrible and the technicians incompetent! Would not recommend this company to anyone.