Excellent quality and staff. This is my new favorite Tire and alignment shop. Staff is on point and…read morefriendly. In and out no problem. The technician was knowledgeable and able to perform a perfect alignment, even test drove and made a quick final adjustment to ensure the best result. Couldn't be happier for my vehicle and its new shoes. Good pricing and high quality.

They got me in and out and got my truck dialed in. Thank you guys! My truck has custom wheels that…read morecan't be replaced and they took their time and were careful

I've always purchased my tires at small, independent tire shops, back home in the South. I live in…read moreWA, now, and I travel a lot for work, so it made sense to switch to a national chain with good warranties and service. I spent about a month researching and comparing Discount Tire, Les Schwab, Costco, Walmart, and a few independents. Les Schwab seemed to have the better warranties and services in Albany, OR, but their Yelp reviews were a little scary. So, I actually was leaning more towards DT. But, only Les Schwab had the Hankooks I wanted, and the rebate I wanted, and after talking with Jose (who was very patient, helpful, and nice), I decided to take a chance that the Yelp reviews didn't tell the whole story. I ordered my tires through Cesar, who was also just lovely. I'm (so far) very glad I did. My experience was nothing but positive...almost overwhelmingly so, in fact. The young man who checked me in was just as great as Jose and Cesar, but I'm afraid I lost track of his name. Maybe Lance? I talked to about two other people there, also great. I barely had time to check my email before they were finished putting my new tires on. So fast! They let me know the status of my brakes (which matched what my regular mechanic had told me just a week before), and a few other things, and gave me repair estimates. I immediately hit the freeway to test out my new Hankooks, and they drove like a dream. Thanks to the alignment they also did, I was able to keep her between the lines, hands free, for the first time in forever, so that was pretty cool. Obviously, I haven't had to use the warranty service, yet, having just gotten these a week ago, but if the future service I receive is even close to what I experienced here, I don't really see any reason to go anywhere else. So far, I'm really glad I took the chance, despite the low Yelp rating. If anything changes, I'll amend my review, but two thumbs way up for the crew at the Albany Les Schwab!

I have been a faithful Les Schwab Customer since 1997. I have purchased tires here due to the great…read morecustomer service even when a cheaper option was available. But honestly what I have loved about Les Schwab is gone maybe it's the corporate buyout unsure. If I needed my a flat repair, air, or rotation someone always greeted me when pulling up and these small tasks were completed in a matter of minutes, now no one greets customers and last 3 visits have exceeded 90 minutes for a rotation. Perhaps one bay should be reserved for drop by quick services so customer service reminiscent of the past could be provided. This most likely will be my last les Schwab tire purchase. I don't have 2 hours to get rotations done. I come from a generation of grandparents, parents, and my own children getting service from them but that most likely change

They have the best prices on tires and batteries. They only sell Interstate batteries, which are…read moreexcellent quality. Beware of the myriad junk batteries being sold by numerous stores. Costco Tire has the best pricing on all tires, their warranty is excellent, and they come with free balancing, rotation and flat fixes for the life of the tires. The staff at the Albany Costco Tire Center is knowledgeable, polite and friendly.

If I had any advice for this Costco Tire Center, it would be to care a little bit more about the…read moreproduct you're selling and find any ounce of willingness to communicate with your customer. Spoke to them twice about the warranty for a 7-month-old battery that would no longer charge. At no point was I given the opportunity to ask questions or offered information about the warranty policy or process. When I mentioned it would have been nice to have been given a heads up about these things (after I was blindsided by information in the moment), I was told "I thought you would know." As I left, I was told, "Well, I hope this one works for you," like I had just returned a t-shirt that didn't fit. Really disappointing customer service from Costco, and some of the worst car-related customer service I have ever experienced. Certainly will not return or recommend to anyone.

So this place came through and made it right to my satisfaction. Not only did they refund me the…read moremoney I spent there BUT reimbursed me the additional few dollars my replacements cost me elsewhere.

From the owner: Hi this is big Jess tires we have bin in business for 6 year and still giving are costumers the…read morebest pricing in town.

I called four different places for replacing my headlights bulbs and this place quoted the cheapest…read moreprice. The service was up to the mark. I would definitely consider them for future services.

I've been going to this store for about 10 years. Spent thousands for tires and services on 6…read moredifferent vehicles. Bragged to all of my friends and co-workers how great they were. I scheduled an oil change. Said I would drop off around 8 after they open. I got there at 8:30 to leave it for the day. They refused service because I wasn't there at 8 Sharp. I was leaving it for the whole day for a 10 minute service. WTF?

Fantastic service. I had a tire blow out on me on I-5 and thankfully these guys were the closest…read morewithin range and my van got towed there. They immediately took me in, gave me an estimate and got to work right away. I was out of there and on the road with all new tires in less than two hours. Crazy turn-around time and Lita Mier was a saint and explained the process to me and they even gave me a great deal on a spare tire to prevent future emergencies as well. 6/5 stars. Thank you so much!

Hands down the best experience I've ever had getting new tires. Helpful, fast, not pushing the…read moremost expensive tires/services, really nice and a great sense of humor to boot. Just great tires for a reasonable price.

I have been a customer for a while now and I have had multiple cars foreign and domestic worked on…read moreby them. Yes, I came in with only a couple of items that needed to be repaired, but left with having other items worked on. Once they have done a diagnostic check on your vehicle they give you the awareness of the different things that need to be serviced. No, this is not a scare tactic, because you decide to repair the items or not. They will have pictures to show you what the current condition is like my brakes, they were not making any noise, but they were at a critical state that left unrepaired and waited until it was making screeching noise I was in for more expensive repair. I like the fact they give me the option on to fix or wait until I'm ready. There approach is not a hard sell, I like Kat approach to the repairs. One one of my cars, they heard a rattling noise in the heater box area and it turned out where I was living in middle desert in so ca, I had left my car parked in the open for 5 months and a mouse / rat decided to make my heater box it's new home. I had them fix the issue and it also explained why I was having sinus issues whey driving the car for extended periods of time. I appreciate they found the issue and I gave them the go head to fix it.

We are traveling through town in 90 degree plus weather when our AC started blowing hot air. We…read morecalled Crabtree and they got us in right away, diagnosed the issue and got us on our way in a matter of a few hours. The fix was reasonably priced and the staff was unbelievably kind and accommodating. They gave us a ride downtown to kill a few hours while they fixed our van and picked us up afterwards. Quality service for sure.