Been a loyal customer since they started. Always had 3 vehicles all going through several sets of…read moretires each along with engine and interior repairs. I gradually began noticing an increase in cost, several times a very noticeable out of line increase. Price of tires is always way more than you are quoted because of all the extra items, service and fees added. I hate that valve stems are extra charges separate from the tire itself. It's part of the tire. Tire has to have them and they should not be an added cost. Tire disposal is not my problem. I shouldn't have to pay for extra to haul off the stores trash. One of my vehicles is a Lexus SUV. I am used to everything being more expensive for whatever reason. But when I got the bill for 1300 dollars for four tires I was not happy, but paid it. Could have went anywhere else for half that. Having a charge account is to convenient because its easier to just put it on the tab. But the reason I am writing this is I believe they crossed the line. There should be some consideration for the years of being a customer. Maybe not get special deals but at least not get tagged for every penny they can. My daughters window would not move and it was half way down completely stuck. I called told them need passenger window repaired, no problem. She took it in told them passenger side window needs fixed. They gave her an "estimate" cost of 100 dollars which she reported to me and I approved it. I picked her up as they were taking it in the shop to have lunch and shop. Before lunch was over they called saying it was done. I was shocked how quick. Less than an hour. Dropped her off, they put it on my tab handed her the bill and the keys and off she went. She puts the bill in the glove box and life went on. A week later the window gets stuck the same way, i told her to take it back but the next day it began working. A month later it happens again and I forced it closed and told her to just leave the damn thing up, all the while THINKING the bill was close to the estimate of 100 dollars. 5 months pass since repair and it breaks again this time it is stuck bad so I told her to bring me the bill so I could see if there is a warranty on their work still thinking it was 100 dollars. I opened the bill and noticed that they, billed me for replacing BOTH front windows one of which worked fine and was never mentioned as needing or wanting repair. Parts were 150 per window for a new motor in each. Labor charge for installing both was a SUB total of 350 dollars. Here is the beauty part, they charged me 100 dollars which on the top of the bill was referred to as "estimate" but in the billing part was now called a diagnostic charge. Which meant that, we said the window is not working, they agreed to repair the window. I did not know why it didn't work but assumed that prior to repairing it THEY would figure out why it didn't work in order to complete the repair. Broke window, find out why its broke and fix it, is what I believed the process would be. I was wrong. Figuring out the "why" it is broke costs 100 dollars calling it diagnosis time. I would have waived the diagnosis fee just to see how they intended to repair a window without knowing why it was broke. Moving on to the second page of the bill a transportation surcharge of 2.50 as included. I assume thats how much it they charge to drive it 20 feet into the shop. I always kinda figured that was free or I'd have driven it in there myself OR they can fix out in the lot. 2.50 was how much I made per hour at my first job. The bill continues and for some reason this was my favorite. 60 dollars for shop supplies. Would really like to get an itemized list of what supplies were used and the cost of each. Loyal customer for 20+ years and get charged 60 bucks for shop supplies. I'm surprised they didn't charge me for printing out the bill. One more note: on page one it states "customer requests repair of right front window". On the second page it states "Both front windows repaired by customer service tech Donald". Estimate was 100. Actual cost 831.00 for installing one window motor, allegedly. 831.00 for a repair that one week later failed and failed 3 more times within 4 months. One might wonder if a new motor was actually installed considering it lasted one week. AND it really brings into question if anything at all as done to the working perfectly driver window. That one didn't fail after a week because it was never broken. But it was my fault for not reading the bill. It was my wifes fault for putting an automatic pay every month like every other bill has. But it's their fault for fraud. I called and told my story to whoever answered the phone. Told him that she was bringing her car in later and I want the window fixed and all you will hand her when she picks it up is her keys. That happened. Not sure what to do about the bill. They never offered to make any of it right even after he saw it

I went to the Bartlesville location on highway 75 on Thursday, 3/20/2025. I wanted to get an oil…read morechange and also inquired about the oil pressure sensor and screen being replaced. Was told by Keith that there was no screen to be replaced but he would call me with an estimate anyway. About 5-10 minutes later at 10:29am he called me and let me know it was $49.98 to replace the sensor, however when I asked if that meant the screen would be cleaned/replaced/removed he said no. So I said please just proceed with the oil change only then. After talking with a personal friend who is a mechanic, he said yes there is a screen and it should be replaced along with the sensor. So I called back at 10:41am and talked to another gentleman who confirmed this, so since the previous gentleman (Keith) told me it would be $49.98 I told them to go ahead and replace it. When I went to pick up my truck at 12:02pm (they had it in the back less than an hour for everything, I know this because I was across the street having breakfast and was watching when the truck left the spot and showed back up) I was told my price would be $614.87. I was completely startled and thought he was actually joking with me until he said that was really my total. I was expecting it to be no more than $125 - about $50 for oil change, about $50 for the sensor and tax, etc. Long story short, I got upset because this truck belongs to my widowed mother, and neither her nor I (a single mom) can afford this. And the manager is telling me I have no choice but to pay it. So to get my moms truck back, I paid it. The manager let me know that the calls are recorded so I indicated to him that I would like him to pull those calls. I also called and spoke to Keith at 12:18pm after I returned home and let him know that I would like the phone calls pulled as well. This was Thursday afternoon and I have not heard back from anyone. I feel like I was taken advantage of, ripped off and completely sick about the whole situation and these men should be ashamed of themselves. I have heard many stories of people being taken advantage of by Tate boys in the last year or so but had not experienced it myself until this day and I will say I will never return and I will encourage none of my friends and family to take their business there. Especially my women friends. They overcharged me for the service performed and would not tell me their shop rates (whether hourly or otherwise).

I stopped by today to ask about a muffler problem. He quoted me an almost unbelievable price and…read moretold me I could return in 2 hours for an appointment. When I returned he finished the previous job and I drove my truck on the rack. He quickly repaired the problem and honored the low price. While there he also repaired a tire for a guy in need and didn't charge him. All around great experience. I got a quote for dual custom exhaust for the near future. Great hidden gem just of Frank Phillips.

From the owner: we specialize in tires oil changes and brakesread more

I went into Tate boys needing a new tire. I selected my tire, and was handed a bill of the total…read morecost, including service fees. I was told us was going to be $102. After waiting for almost 4 hours, I received my final bill, totaling in at $270. When I asked about the price change I was met with a condescending attitude, and told I was in the wrong, and that the first bill I received meant nothing. One day later, after paying $250 for one tire, it went completely flat. The tire was torn up on the inside. Again, met with extremely condescending and rude attitude. I will not be coming back to this establishment ever again.

I got my oil changed at Tate Boy's downtown last Saturday. Now my car is giving me these "mykey"…read morenotifications. It's limiting my acceleration, my top speed is capped, and no audio plays without the seatbelt being buckled, even if I'm in Park. It's going to cost me $300 for a second key and to have Ford deprogram it. The manager of this store said he couldn't guarantee they will pay for it and now I'm waiting for yet another manager to call me. I've been trying to get this resolved for 6 days now and NEED my car working the way it was. I do not have the money to fix what they did and it looks like I'm going to have to come up with it anyway. I will absolutely never take my car to them again.

I requested an appointment for tire rotation and slow leak repair, covered on the purchased…read morewarranty with the tires. THEY provided the time of ten o'clock this morning and when I arrived they said they would try to get me in, in between. I waited 45 minutes and the car still had not moved. What is the point of setting an appointment if you are not going to honor it? How good is your purchased warranty when you don't keep your word? If you are reading this you should vote with your money and purchase elsewhere. I will...

Had a slow leak in my tire. Had a nail in was told I would have to replace my year old tire with a…read morenew on. Took it to Tate Brothers and they fixed it for free! I'll never go back to Firestone again.

I've never had a major repair here just brakes and other maintenance, but they've always gotten my…read morecar back to me within the day and prices are extremely fair! Love them.

excellent customer service and communication storming the process!! Highly recommend!!read more

Good honest company If you want it done right the 1st time…read morethen this is the place to go

Fast, good price, good service. Got my old vehicle rolling straight! This was my first time using…read morethem and couldn't be happier. Will definitely go back for needs in the future.

I have been car shopping all week and received the run around at every lot in Bartlesville and…read moreTulsa, I pulled onto the lot and Will Turner greeted me and if I'm lying I'm dying- an hour and a half later I'm in the truck I wanted and at the right payment and all! I did not know this was possible- thank you, Will Turner, you have restored my faith in humanity!

In my opinion, my experience with Patriot Chevrolet has been extremely disappointing. I purchased…read morewhat I believed was a NEW vehicle on 8/21/25. After the sale, I discovered the vehicle had already been registered with GM on 5/5/25, which reduced my factory warranty by almost four months. While reviewing the paperwork in the glove box, I found the official Oklahoma registration, which clearly listed the car as a "Dealer Demo." This was never disclosed to me during the sales process or paperwork signing. Had I known this upfront, I would not have purchased the vehicle. To make matters worse, on the very first day I owned the car, multiple error messages and warning lights appeared, and it already needed to go into the shop. I raised my concerns with management and requested either to return the vehicle or receive a financial adjustment. At one point, I was told the dealership would unwind the purchase if I removed my reviews. I did remove them in good faith, but the dealership later told me that the rollback could not be done after all. From my perspective, this shows a failure to disclose important information that directly impacted both the value of the vehicle and my warranty coverage. I gave Patriot Chevrolet the opportunity to resolve the situation fairly, but they chose not to.