needed new tires bad and sat at the front desk for around an hour with Gerald and Tez just working to get approved and get my car taken care of great experience they were incredibly patient and I would 100% return to this location read more

Very pleased with the service by all the employees. . I found them to be knowledgeable and very polite. This is a very busy place for sure! Some wait times are several hours so be sure to have alternate plans to be picked up so as to avoid frustration from 'sitting and waiting'! One suggestion: have a separate line for return customers so they don't wait in the main line when returning. Thank you to all the hardworking people employed there! Keep up the good work! read more

I've always had a good exp with Discount Tire and will continue to use them. They are fast, efficient and courteous. I highly recommend. read more

Discount Tire - Delaino Jones - Tires Near Me - Dearborn, Michigan

As an elderly female, they took advantage of me. I had a leased vehicle and I went in to check air in tires. The guy told me I needed new tires and did the coin test to measure treads , I told him it was a leased car and he told me the dealer will charge me outrageous price. So I spent abt $500. When I turned vehicle in, my Ford dealer said they won't charge for worn tires. read more

I've been coming here for years for a variety of services. I rarely have the luxury of a ride home, so I wait in the lobby with a book. I feel the wait is reasonable, especially with an appointment. I have had several complimentary tire patches and tire air refills. The employees are much kinder and professional than other auto shops I've visited. read more

So they used to have this great service where you could pull your car up and they would check your tire pressure and top off the tires, that way if there was an issue with a leak or something, you could monitor her for a couple days and take it in to get your tire fixed. That is one of the main reasons why I had previously gotten my tires done there. When today there was no line pulled up to the door, no one opened it. I walked around and was told to pull up to a different spot and then no one came to help. No one said hey it'll be a few minutes. Their customer service is on zero now. With those expensive as tires are, there's lots of other choices in the area. Would not recommend. You lost a customer by ending something that you used to do that attracted a customer read more

This place is full of you know what. Even if you have an appointment you'll wait for hours if you're not making a cash purchase. I brought my car in with a TPMS issue and a tire that needed flat repair. They put my car on the rack and determined I needed all four sensors replaced. But when I told them I couldn't afford the sensors, they took my car off the rack and let it sit out in the parking lot for an hour and a half before they fixed the tire. This is BS. And I wouldn't recommend this place to my worst enemy. read more

Absolutely terrible experience. If you're thinking about making an appointment here, don't bother it means absolutely nothing. I showed up early for my scheduled time, signed in, and still watched them take multiple walk-ins and "priority" customers ahead of me just because they were paying for more expensive services. I was greeted with a fist bump and a smile, I met with a pushy "Sales associate" (Luke) exactly what he is, after I refused multiple times of buying 4 brand new tires because ONLY ONE of my tires had a blowout...His smile quickly faded and I wasn't seen for another 3 hours and got pushed to the back of the line. What's the point of having an appointment system if you ignore it? It's disrespectful and a complete waste of people's time. I thought coming in early and actually following the rules would matter, but apparently not at this location. They prioritize whoever is spending the most, not the people who took the time to book ahead. If you want fairness, reliability, or even basic customer service, look somewhere else. Discount Tire really showed they don't value everyone equally just whoever's paying the most on that day. Huge disappointment. read more

I went to discount tire on Ford Road on 2/10/26 because a nail was in my back driver side tire. I went in at 4:15 p.m. and didn't leave until 6:30. They close at 6:00. I believe I was purposely waited on last because I was NOT the last customer to come in. They didn't drive my car in until 5:45pm. When I finally looked through the window, my right tire was off. I questioned why the right tire was off. I was told they "made" some type of valve for it?????? When I told them I had a nail in my driver side tire (left) I was told "oh we can do that for you very quickly". I believe the person who waited on me was angry I didn't buy windshield wipers. I was told that I needed new ones because one was broke. I asked how much they charged he said $21.99 per wiper. I said "no, I'm just concerned about my tire and I didn't spend that much when I got my oil changed" ($24.99 for wipers). HE SAID, 'THAT'S WHY THEY BROKE. BASICALLY SAYING MY WIPERS WERE CHEAP. WTF DOES THAT HAVE TO DO WITH HIM OR MY TIRES? HAD I BEEN A MAN, HE WOULDN'T HAVE SAID THAT. Had I not looked through that window, they would have never fixed the correct tire. Mind you, I never said left or right. I said there is a nail (because I saw it) in the back driver side tire". Of course, he was gone or hiding in the back. He left them to deal with his ignorance of not knowing the difference between driver side and passenger side. 10 guys left sweeping and throwing away trash, while one worked on my tires. DO NOT EVER GO IN THERE AGAIN. HOW PETTY THAT IT WAS ABOUT THE UPSELL AND NOT CUSTOMER SERVICE. I AM ENROLLED IN THEIR TIRE PROGRAM. THAT IS THE ONLY REASON I WAS THERE. NEVER AGAIN!!!! read more

If you are buying new tires or requesting a service that requires payment, this is the place to be. However, if you are going for a free tire rotation, to get a free TPMS, or get a free flat tire fixed, DO NOT GO TO THIS PLACE! They greet you with a smile and a fist bump and tell you that you will be prioritized because you have an appointment and then you will sit in one of those chairs and be forgotten about for the next 3 hours. I went in on a Saturday and had a 10AM appointment to fix a tire that had a nail in it. The woman seated next to me had a 9AM appointment and her car was still sitting in the parking lot at 11:30. I was so fed up, that I got up and yelled at them and told them to stop prioritizing their paying customers over those coming in for free services offered by their company's management. If they want to change their policy, do so, but do not disrespect people's valuable time and lie to them about prioritizing them. read more

I received excellent service! What I thought I needed ended up being a no- cost tire sensor reset! Very impressed with the honest service!!

I called at 11am if I could make an appointment to get my lifetime tire rotation and balance completed here? West said, yes. You can come now. Remind you I'm only 5 minutes away. I immediately spoke with West. He told me there's one person a head of me, but that was false. Some how 5 people were a head of me. They appear very unorganized, poor communication and not professional and if you are a man you will get service/attention quicker. There was a young man that came after me and was waited on before me. It's not right. I have to be back to work to drive a school bus. I will be taking my business some place else where women are treated with respect. read more

What a great place I take all my cars here for my tire repair and service. Employees are always nice and friendly.

Absolutely recommend. Literally within the middle of a terrible flat tire incident and they came in and help me with no question asked. Everything was taken care of and I was right back on the road. I would definitely recommend this location. read more

AGAIN, they came to the rescue. Honestly, every time we come to this place, they take great care of us. Last minute freeway stranding on a sunny, Friday afternoon. Totally helped us out at the end of the day and even caught a tire that was about to be ANOTHER problem. Thanks to the Friday Afternoon crew. read more

They do great on customer service and good products, however they obviously don't know how to put my spare tire away. I'm here for the third day this week to get my spare in my car correctly. Why don't they know how to do that? read more

This review is for the Ford Rd. Dearborn location. I needed 2 new tires. So, being the "Loyal Discount Tire Customer" that I am, I went to visit Discount Tire, to see if they had any in stock? The service write-up person (Joseph), told me that they didn't have the particular tire that I needed, that it could be delivered from their warehouse. Great! Let's order me the 2 tires then! The tires arrived later that day. They called me, to schedule an appointment for the installation. How busy are you guys right now, I asked? "Oh...it's not that busy today", the guy (not Joseph), told me over the phone. I can wait until tomorrow morning too, it doesn't matter to me I told him. "Nope! I can get you taken care of today...how does 5 o'clock sound?" I told him that would be fine, and that I would be there. I arrived at 4:40 p.m., knowing that they close at 6 o'clock. Remember...it's only 2 tires being changed out on my vehicle! I walked into the entrance and immediately noticed how busy the lobby was with customers seated, waiting for their vehicles, and customers standing in line too. All of the service techs. were all running around in the Service Bays...because I assumed that they had just over an hour, to get all of the customers taken care of and get out of there? I finally get to the service desk and get Joseph again. I immediately told him that I had a 5 o'clock appt. for my 2 tires, that I could come back here first thing in the morning, because they looked Super Busy to me!?! He insisted that wasn't that busy there...that I had a 5 o'clock appt., and that he'd have me taken care of in 30 to 45 minutes...it's 4:50 right now. Fine I said...let's do it. I didn't leave Discount Tire until 7:15!! 2 hours and 15 minutes to have two simple tires changed out!! 2 tires! Honestly...They didn't even touch my vehicle until 6:38! They close at 6 too! Unacceptable. Totally Unacceptable! So...if by chance, Joseph is reading this review, or ANY other Service Write-Up Person there at Discount Tire, and the paying customer Suggests or Offers to come back in the morning, and you know damn well that you are busier than you portray yourselves to be...Take Them Up On On The Offer!! What you did to me tonight, is NOT FAIR!! #1 - It's not Fair to your Service Employees & Staff there at Discount Tire!! (That have a life after the stated 6 o'clock/quitting time) #2 - It's not Fair to your paying customers either!! Lesson Learned Today - What are two organizations that Don't Give One Care about your Personal Time? Doctor's Offices & Tire Shops!! Prove me wrong! I HATE & Despise Belle Tire. But after tonight...I might have to go else where to shop for my future tire purchases. Sad too. As I stated earlier... I've been a long time, Loyal customer of Discount Tire. Discount Tire is starting to treat the paying customer, just like Belle Tire, Comcast and ALL Mobile Phone Carriers routinely treat their customers!! Side Note - Joseph was a really nice, cordial guy too! But Joe, don't mislead your Customers with False Narratives and Piss Poor Timing & Schedules set by you and the other write-up folks! Why even have the customer commit to scheduled time anyways? First Come - First Served works better. Especially when you have your employees working until 8 o'clock, when the business closes at 6! smh read more

Great service during a tire emergency. I was cruising down Ford Road on a beautiful sunny summer morning when my tire monitor blinked onto the dashboard indicating that my tire was going flat in a flash! Luckily, I was able to pull into a nearby gas station before the pressure went to zero. My car is not equipped with a spare which I would obviously need. I put in a call to my road service provider who quickly arranged a tow. Not familiar with the offerings in the area, I asked them to search for the nearest tire store. They found Discount Tire and said the tow truck was on the way. While I waited, I placed a call in to Discount Tire to ask if they had a tire that would fit my vehicle in stock. I was now in a frazzled but I was met with a kind voice on the other end of the phone assuring me that I would be totally taken care of. When I arrived at the location the gentleman who answered the phone greeted me and picked up the conversation where we left off, recommending different tire options that would fit my car. He went out to take a look and told me which tire would be comparable to the tires on my vehicle never pressuring me for a sale or to get the most expensive option. I selected a mid grade tire and was in and out in 40 minutes. The great, prompt customer service along with the comfy waiting room chairs and coffee helped to calm me down by the time my car was done! I will surely keep Discount Tire on my list of go to places for tire repairs and maintenance. read more

Great service! Other locations wanted me to make an appointment the next day, but this Dearborn location (which I've used before) took me in at 3:45 PM for two new tire installations. Slow, but they were full with lots of cars ahead of me. But I got my car back with new tires by 7:30 PM - the time estimated. Thanks! read more

Really helpful place and service it's nice. I hate when something happens to my car, because I have no idea what to do or choose for my car. They were patient and showed me every option of a tire. Of course with only a 20$ difference I had to pick the most expensive one. I got there at 8 am there was a few people there and I think I waited around 2 hours. There was plenty of restaurants around my and a Tim Hortons walking distance that I decided to walk and wait there . Wish they had WiFi. I had to make an emergency stop there because of the whole in my tire, wish I would have asked around for prices like costo or sams because they are more affordable and great quality but I kinda blank and went straight there. Always do your research would be my recommendation read more

This particular store tries but the whole experience is excruciating. You will be standing in line, for AT LEAST, 20 minutes just to talk to someone at the front desk. And God forbid you call the store....the phone endlessly rings and no one picks it up. You can only use the excuse of CoVid, and worker shortage for so long. Corporate needs to step up and get this store rolling properly. Might have better luck at another location but I doubt it. C'mon people. read more

They move like turtles. Service always extremely slow. I've never witnessed a flat repair take an hour. Tire tech just walking around looking puzzled. Break wheel sensors every time smh. read more

Came after a pretty big snow storm, with over 20 cars ahead of mine. Was told it would be close to 2 hours but stayed for almost 4. Bought a couple new tires and didn't realize they tacked on the warranty for an additional 50 so ended up spending more than I thought. My bad for missing it just wish the rep would've asked if I would like to purchase that as well in addition to the two new tires. read more

This used to be my go to tire place. I have a tire that keeps slowly losing air so I made an appointment. When I showed up at scheduled time the employee and the manager both asked me what my back plan is if they can't fix tire and I said I'd probably buy a used tire and employee left and looked in the back and then came back and said we don't have any of that size right now but I can buy a brand new one (and this is all before even looking at my tires) I told him that I can't afford a new one because I'm on disability and he had to call the manager over and the manager told him to just put in the notes that if unable to fix tire doesn't want to buy a new one. Then employee followed me out to my car and looked and said we can't touch the tire because it has a low rating..... How embarrassing and now I'll never go there again! read more

So I had a tire explode on the freeway, looked like a defect but despite that still had to make a payment on a new tire being under warranty (less than 3 months old). Ordering a new one was easy, thus the 2 stars I give this location. Was told 2-3 days which was fine. By day 4 no call or email saying it arrived, I call and they said it came in the 3rd day but failed to call me so I go in and find out it's a 3 hr wait. Maybe next time prioritize a order over walk ins since it's not our first visit. Extremely poor customer service and satisfaction compared to my normal location on Van Dyke. read more

Discount Tire - Tires Near Me - Dearborn, Michigan

No one likes having tire trouble but it is a necessary evil. I highly recommend getting the warranty/certs on your tires it is worth it in the long run. Both Brian and Troy were extremely helpful, kind, and understanding! Top notch quality service. read more

trash store. can't even go there for a basic tire repair without them refusing to do it and trying to get you to buy new tires.

Called to see if I needed an appointment to get 4 new tires. I didn't need an appointment they got me in, I have 4 new winter tires and it only took a little over an hour for service. It was busy but also it's Saturday. All of the employees were very helpful. I've been coming to this location for a while now and will keep going back. read more

Awesome Customer service Quick turnaround Staff is the best ever In at 8am out the door ar 820am Service was excellent read more

Discount Tire - Free coffee - Tires Near Me - Dearborn, Michigan

This place is terrible. Absolute worst. I bought 4 brand new tires 400 dollars later and not only did 1 tire constantly go flat the other 3 were always low and the value stems weren't even long enough afterwards to put air in them and on 1 you can't see it at all. Who does that. Mounts tires with old value stems and worse ones that are the WRONG SIZE. Not to mention my abs light started coming on. I took it up there and im told the value extensions are on back order and I need 4 new rims? For 500. Really? you didn't even change the value stems yet a common change when you buy new tires and the whole reason I came back. The rims are not bent or cracked. One was corroded. Never again. They'll rip you off. Go somewhere else read more

I was over filling my tire psi and Logan explained to me that filling my tire up to much was dangerous that was really helpful cause I didn't know that read more

I always buy my tires at Discount Tire. One of my tires was low, had to check air pressure. There's many signs that read different instructions making it confusing if never been here. I sat inside my car for about 20 minutes, nobody would acknowledge me. I decided to walk inside. I waited in line for another 10 minutes. I asked the worker how I go about getting air in my tire. He gave me different instructions than what was posted outside. I was enlightened. I moved my car. The worker was flagging me to continue moving forward, all while he's standing right in front of me. My dilemma was, should I stop completely, or should I run him over? After me pressing on the break he finally realized he was telling me to move forward while he was standing in the way. I talked to him briefly, he couldn't understand me. But hey, I got air on my tires and moved on. I like the brand but the customer service at this location is lacking. read more

Went to this Discount Tire store today, terrible service! I said I have a ticking noise coming from my front driver tire. The guy said it's not the tire, but I can give you a 15% off coupon to go somewhere else. I said you won't even look at it? He said, Oh I'll look at it but it's not the tire. What a total waste of time. Will never go back. Ever. Update: The bolts on the hub cab cover were loose and the cover was gouging my tire. The Discount Tire guy had check the tire and missed this. I applaud his laziness. read more

My mechanic in Chicago was SO impressed that I got my tires at Discount Tire. My friend, who races cars for fun and goes through tires like no body's business, recommended this place for me. I got me some badass all weather Michelin tires that had a $70 rebate coupon on them. Cheaper than any other place I could find. The guys working at this particular one were SO friendly and SO wonderful. They did a great job, took us even earlier than our appointment. My only complaint is they didn't get the tires I ordered online... they wanted to measure the tires first. Being impatient, my mother wanted tires that day. So, we shelled out $20 more total for a different kind of tire. Just an annoyance. read more

HORRIBLE CUSTOMER SERVICE!!!!! I called first because I knew they were closing soon. A black guy told me the price, said they could put it on because they still had cars. When I got down there, the white manager said they couldn't do it! I explained the situation, you could actually hear the air coming out! They still refused me service! Worst customer service ever!!!! read more

I went there with a spare on my Dodge Ram which is a lease please keep that in mind. After I dropped off the tire they told me to come back and they would put it on. They proceeded to put it on but in the process destroyed my spare tire hoist and when I told them what are you gonna do about this they told me they would have someone call me, after a heated back and forth exchange I left and never heard from them again. Ps the guy that changed my tire used to be a host at a restaurant and I knew for a fact he didn't know what he was doing, save your self the trouble go to a place that hires professionals not pretenders read more

Bad service and they dont seem to know what they are doing. 1. Cashier insisted on selling me the wrong and more expensive tires until i called my husband and had him talk. They tried to sell us tirws for wrong car. 1. Then was told car we be done in under an hour. Took two. There was no reason to tell me one . I told them i had to work and would come back. They lied anyway. They work on multiple cars not finishing by first come first serve. 3. I left and the tire sensor light was still on, my tires under pressure. I guess i get what i pay for. read more

Been here a few times now and have been increasingly impressed with the customer service. We showed up a couple minutes before closing and luckily Jeff helped us out with a tire that kept going flat. They checked to see if it was repairable and even did the repair for free. Awesome! We will be back. read more

Third week in a row that I've had my car here because of the low tire pressure light being on. First time they said I needed a new valve and my rim was corroded, second time they said my valve was bad but they just replaced it the week before. I called and spoke with the manager and he instructed me to come right in and he would meet me and look at it himself! Manager took a look and found a small hole! They wasted hours of my time by not fixing it right the first time! Ugh! read more

I've had great service here in the past getting patches and plugs to my tires. Took my car in a few months ago to get 2 new tires. They gave me 2 new tires and a rotation. I ended up losing my front wheel covers and noticed that the rims were bent. Just took my car into a shop for the muffler and inspection and they noticed that all the rims were bent inside and outside. They bent my rims! read more