Long waiting time. Make sure you book an appointment ahead of time and do not walk in or else you will watch a dozen people go ahead of you. Will try the one at the Outlet Mall in Canutillo next time. read more

Discount Tire is awesome. When I moved from El Paso, this was one business I truly missed. All the guys take care of you and I never feel pressured into buying something. They patched my tire for FREE even though I hadn't bought my current set of tires from them. My tire light came on when the temperature dropped, I drove up to the air station, he topped me off on all my tires and took a little extra time to check them out to make sure the patch wasn't leaking. If you have need of tire maintenance, don't waste your time or money anywhere else. read more

I am never able to get service here. I tried to get my tires checked and was turned away yesterday because they needed to park a semi by the tire check station. ??Today, I pulled into the station and waited for over five minutes and no one even acknowledged I was there. One guy rolling a tire looked at me and quickly turned away. Love being ignored!! read more

I drove in on my way out of town for a trip, but I wanted to get my tire pressure checked before hitting the road. It took 35 minutes for me to be helped, as well as another 20 mins to check my tire pressure. I've only been to this location a couple of times, since I normally do my tire business at the location on South Desert Blvd, near the outlet. I'll be sure to continue to visit that location from now on as they always seem to get to their customers in a timely fashion. read more

I had a light blinking on my car so I ran in quick to get my tires checked and my light also checked out before I drove home. The guys working fixed the problem and helped me out in a fast and accurate manner. I was in and out in no time. I'd recommend this shop to anyone looking for a great experience. read more

Very slow pickup times. They need to work on processing customers in a timely manner. Faster to go to Sams club or Martin

Bought our tires here, and came this morning to do the rotation (which is free of charge, by the way). Excellent service, very fast and attentive. I'll com back in a few months for the rotation again and to buy tires for my other car. read more

Signage and cones all over the parking lot make it look like a jungle. No greeting at signage that said "wait in car for service" with only one car being serviced. Wasted 30 minutes thinking someone might come greet me. Bottom line, nobody cares at this Discount Tire. Way to go guys! read more

Charles was extremely professional and helpful. He was able to identify the tires that I needed based of the specifications that were most important to me. Then the team put on the tires in 30 minutes. I highly recommend this place if you need new tires. read more

Had an 8:45 AM appointment. Service was prompt, very polite, professional, and we were in and out in 20 minutes!!!! I'm 63, I've owned 39 cars/trucks, I've bought a lot of tires in my time, I've NEVER had service like this before!!! Thumbs up to the crew at north Mesa! Go there! You won't be disappointed! read more

Chuck at Discount Tire was so professional. He explained everything to me and showed me how my vehicle lugs were damaged. He was extra patient with me because I have no knowledge of lugs, installment of tires etc. Incredible how fast, friendly, great this team are. The waiting room was full & they assisted everyone in a timely manner, always acknowledging everyone. Thanks again Chuck!! read more

Aug 2, 2019: Big thank you to Manger Stephen at your 6730 N Mesa St, El Paso, TX 79912 location. Wife and I going home to Plano, TX, I noticed tires low psi on my indash screen. Pulled up, shared I'm loyal customer back home, Stephen said not to worry. He quickly pulled my SUV in, filled all tires in less than a few minutes and said have a safe trip home. Awesome customer service! Thank you Stephen! read more

While both discount tires here in El Paso have good service (gateway/mesa), the discount tire on Mesa has better deals in supportive services. They wont charge you an arm and a leg just to mount / balance etc... I was quoted half the price of what they were charging at the other location. They also took great care with my brand new rims upon mounting the tires. They assured me they would cover any damages should something occur. Definitely recommend. Service Rep Bryan should be commended for his work and customer care. read more

Just got done buying 4 new tires. I called around and found the best deal with one of their competitors! Fabian told me he would discount my tires for the competitors price! With my military discount I basically received the repair certificates for FREE!!! They told me 45 minutes and had the car done in 20 minutes! No extra charges or pressure! Only reason for 4 stars is I will wait to see how tires handle! read more

The wait time is absolutely ridiculous. 1 hour + just for a simple removal and new installation of a tire. Only 3 employees working the front with a line of 9 people waiting to be helped. Fabian Barrios was a with a lady for more than 30 minutes going over an estimate. Marco was getting customers ready in less than 5 minutes and getting work orders ready. They need more people in the front to help out the business. Fabian was telling customers one hour and a half for service but in reality was taking more than that. read more

I need to give this place the highest review there is. One of the few companies that truly understand what customer service means and the concept of "time value". Thank you to Chuck my morning turned to be sunny and bright again after finding a nice flat right before going to work. read more

I pulled in, got 4 news tires in less than 25 minutes, and drove away with a guarantee! Amazing business!

Best customer service ever! I loved it! They are very professional, friendly staff and fast in their service. Keep you updated, follow up with you and acknowledge the client. It was my first time coming here and I would definitely recommend it. They earned a customer for long time! read more

Awesome service and tires at a great price. They have fixed my tires for free even though it was a new car that i had not bought tire for but because i had bought a set there previously. Dont go anywhere else go here read more

Great customer service!! Chuck helped us out. We showed up a few moments past closing. (On a Saturday) We had a nail in our tire and they were understanding and accommodating with us. Got us in and out in no time at all. We were really thankful for helping us. read more

Upon getting new tires, the guy who serviced my car told me they had broken a lug nut stud. He told me that it was on them and that they would pay for it. He then told me to go inside and talk to the guy who sold me the tires. Once I went in I was shocked that the salesman at the front denied any wrong doing and showed not even the slightest remorse for breaking the part. I wasn't expecting that they would pay for all of the damage, but geezus, at least something would have been nice. Maybe a 10 dollar credit or simply a "sorry". Something that would have showed they are professional enought to care for the customer at least to some extent. Upon researching it looks like other discount tires and other tire shops tend to pay for the damages when this happens. But I guess not at this location. But it gets better, the guy went on to tell me that I should go talk to the whoever rotated my tires last. In my head I am like ok, Because it makes sense to go to a shop that serviced my tire a year ago and say "hey pay for my lug nut stud that discount tire broke". Honestly it got worse, the other salesman also jumped in the conversation and instead of being helpful in any way he went as far as saying "we didn't break it, it broke on us". All I know is that I walked into a Discount tire, They broke my lug nut stud and they showed no professionalism whatsoever about it afterwards, even after one of the guys who serviced my tires said it was their fault. I honestly believe its because the salesman was a little biased due to the fact that I did not let him upsell me a warranty for the tires; he tried really hard to convince me and even seemed a little bothered when I said no for the third time. I wonder if this would have gone differently had I spent the extra 70dlls. Conclusively, the guy who changed my tires took ownership, but the salesman who tried to upsell me and failed said it was my fault. How does that no leave a bad taste in your mouth?? After buying tires at discount tire my whole life, I am officially never coming back to one of these places. Sams or costco will do from now on. read more

Stopped by to get tire looked at on way through town and it was closed before posted business hours.

They always provide me with excellent service! Respectful, friendly and prompt service. They sometimes do get delayed because they do receive a lot of people (maybe mecause of their good service ), but totally worth the wait. I just came out of there after my tire got a big pice of metal in it. Within a minute it was flat. I got there, they were very busy and I was told that I will have to wait like 1:30hrs but that they could text me when they were done. It was less than the expected wait time and they did text me. I Will recommend them everytime! read more

Excellent service and competitive pricing! I went in to have some air put in my tire due to a slow leak. The tech immediately stated that he could remove the tire and fix my problem for free! Just 10 mins later I was back on the road! Thank you Discount Tire. read more

Great fast and helpful. I needed tires for my car and was only going to get the front two due to me wanting to save money until the first. Upon closer inspection I needed all four, thankfully they decided to check all four and found that I had cord showing on the back left rear tire. I can't thank these gentlemen enough. Plus the price I payed for all four was excellent, I couldn't find them any cheaper. read more

We live on the far east side of town, and OF COURSE got a nail in our tire while venturing to the West Side this past Saturday May 20th. We took our car in, and we were greeted by Chuck (I think that was his name, we was wearing a red shirt and I think the only one wearing a red shirt) who helped us out IMMEDIATELY. He made sure our tire was patched up, let us know about our tires and said we should start saving up because we are going to need them. He wasn't pushy, which was very important to me. I think as a female, it is rare to go into any auto shop without having someone shove some service down your throat. However, his excellent customer service to not only us, but to all customers that were in the lobby will make it easy to choose Discount Tires not only for emergencies, but for all of our needs! Looking forward to visiting the east side location for my tires sometime this year, and thanks Chuck! (I hope that was your name!) :) read more

From the moment I walk-in, the smell of discrimination was apparent from sales clerk. Online they were selling a set of coopers tires for a certain price, so I asked if I can purchase it at the store for that price and he said yes. So than I asked for a military discount with it. He continued to tell me he could not because it has a mail in rebate. I explained to him the mail in rebate has nothing to do with the discount because the price was not discounted. the mail in rebate was an incentive to buy the tires. After going back and forth it was to clear me. He was going to stand his ground and not give me the discount. I just wanted to tell this story and whoever reads this to know you have a choice not support a place like that. Who treats a Vet like that. read more

Always fast, always friendly and they normally have our SUV tires from BF Goodrich in a day or two. +++++++

So, you would have thought that I would have learned my lesson the first time, but I gave this store a second chance because the manager did call us to apologize for the whole incident (I filled out the email survey we received after having the tires put on). I went there to have the tires on our car rotated because they were under warranty and the rotation is free. I have a hubcap that was a replacement part and it is slightly different than the other 3. After they told me the car was done I went to look at the car and that tire was in the same place. I asked him is it their practice to remove the tire from the rim when they rotate them. He told me no. I asked then how could they have rotated my tires when that particular tire never changed places. I got a blank stare from the guy. Then I asked which pattern do they use for rotating the tires, and he tried to tell me, :Oh ma'am I wasn't with the vehicle the whole time, I wasn't the one who did the rotation.." Well, needless to say the techs here are INCOMPETENT. Don't waste your time with this one. Go to one of the other shops in town, or better yet, go to a ma and pop place and stay away from Discount Liars. read more

The sales associate was so friendly and helpful!! Didn't try to sell me anything, just fixed my tire! Discount tire, you have a customer for life now. Thank you! read more

Great service! These guys actually run around vehicles as if they were racing pit crews!