Owen drive location is great. Customer service is on point! Dustin does a great job. All of the…read morestaff have always been good.

First time coming here and service was pretty good no complaints. it did not really take too long…read morefor them to get finished with my car.

TOP TIER SERVICE !!!! They treat you like family i needed two emergency tires because of a road…read moreincident and was only looking for some used tires but they got me 2 brand new tires for a superior price ! I'm so grateful for them for sure ! They also offer UHAUL services which was perfect for my move same day! I HIGHLY RECOMMEND THEM !! THEY ARE MY GO-TO everytime! THEY WILL TAKE CARE OF YOU!

Fast A1 Service. Went to get a tire changed and they made it happen. No problems I'll be back for…read moresure

Needed a 100 year old Model A Ford original radiator cleaned and checked out for a restoration…read more Everyone there was so kind and handled the job with respect and timeliness. Great job everyone and especially to Chris! He has been doing his job for a very long time and they are all lucky to be together! Thank you all for taking such good care of my needs. Jon Warren 1929 Model A roadster

My experience with Harrell's Tire & Automotive has been an absolute nightmare. I brought my vehicle…read morein due to persistent misfires and specifically chose this shop because they are listed as a Jasper-approved transmission mechanic. What followed was a series of miscommunications, incomplete work, and questionable billing practices. From the start, I was told by Kaleb that a full diagnostic and fuel pump replacement had been completed. I approved the fuel pump replacement based on this information. However, after multiple follow-ups and showing up to pick up my vehicle, I learned the fuel pump was never replaced. Despite being told the vehicle was running smoothly, I paid nearly $900 and received my car back in worse condition--it no longer even turns over. I also provided the necessary parts for the EGR valve replacement, which they ignored. Instead, they charged me $248.32 for their own part, despite clear instructions to use the one I provided. Their response afterward? "Oh, you wanted us to use your part?"--which had already been discussed. I was billed for multiple levels of diagnostics and essentially nickel-and-dimed, yet I never received a single clear diagnostic report. When I requested documentation to justify the work and charges, I received vague responses with no real findings. I followed up repeatedly by email, and no one responded--even now, I still haven't received the information I asked for. Every time I asked for clarification, I was ignored and when finally receiving a response, i was told the issue was now "out of their scope"--but only after hours and only after repeated follow-ups. This is especially misleading since they are listed as a Jasper-certified transmission repair shop, and that's exactly why I brought my vehicle to them. Despite this, they referred me to another shop that isn't even Jasper-approved. What's more, only 1 of the 4 core issues was addressed. No O2 sensor replacement. No proper resolution of misfires. No transmission diagnostics. No fuel pump replacement. The vacuum leak diagnostic is listed on the invoice, but the explanation doesn't make sense--especially when they claimed they couldn't run the car long enough for transmission testing, yet also said a test drive was done. Prior to dropping my vehicle off, it had misfires, but it started and ran. After picking it up, it won't even turn over. The situation is worse now than when I left it with them. Kaleb claimed it was running well right before pickup--but that clearly wasn't true. They are legally required under NDOJ guidelines to provide detailed documentation of diagnostic findings and repairs, and they've failed to do so despite repeated requests. I never expressed confusion. I approved the repairs--I simply wanted a record of why they were needed and what was found. Instead, I was dismissed and told I didn't understand, which is both false and insulting. This shop lacks honesty, transparency, and professionalism. I paid $900 for a car that's now non-functional, received no valid documentation, and was misled about what was done. Absolutely unacceptable. I would not recommend this shop to anyone under any circumstance.

I want to personally thank the team (staff) at a Thomas Tire's for finding the right socket for my…read moreson's after market wheels since we literally needed a set of new tires since they were severely worn for his truck. Thank you for going the extra mile and for your excellent "customer Goodwill"!

Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved…read more What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved. What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I also received an automated reply on google reviews saying they were "thrilled I had a great experience." That alone shows the level of attention given to customer feedback. Did anyone actually read the review? Because nothing about my experience was great. Sending a generic automated response instead of addressing the actual issue only reinforces the lack of care and professionalism. If a business can't take the time to properly read and respond to customer concerns, it makes it hard to believe they value the customers who support them.

Unfortunately, I went to the shop for one issue and gained another. Oil leak no one checked the oil…read morelevel they drove it to the back of the shop dry now the engine is knocking. Psalms 105:15 [15]Saying, Touch not mine anointed, and do my prophets no harm.Isaiah 54:17 [17]No weapon that is formed against thee shall prosper; and every tongue that shall rise against thee in judgment thou shalt condemn. This is the heritage of the servants of the LORD, and their righteousness is of me, saith the LORD.

The workers were very nice but the only service I had done there was state inspection. I came from…read moreup north & we didn't have to pay anything for inspection as it was covered by the cost of our car registration . Here in NC I had to pay a bigger charge for my registration as well as an additional $30 for inspection. (And now for your giggle of the day... I moved to NC (from sales tax free DE & NJ with no sales tax on food & clothing) to NC where the only thing they have not yet found a way to tax is the air I breathe. Lucky for me the weather is better & I found a great church!

I came in for a last minute oil change. Megan was super nice in the phone and also in person. Thank…read moreyou

Happy to report the following. A friend Drea next door business recommended this place. I called…read morespoke to Ashley very friendly very informative and superb customer service. I even asked her husband Steve Warren an automotive question, he did not hesitate to answer and offered to look into my possible issues. I had both vehicles service and I'm even bringing one again to change tires...its time. But wait thats not all....they do tire alignments here too booya. I don't think I've ever done a tire alignment on my Tacoma 2015. Soldiers, may be you were a MEPS waiver understand you have to plan ahead. You may have to wait a little. In closing, this has become my goto mechanic/tire shop and I highly recommend it. Thank You. For your haircut needs come see us @ My Barber 5953 Yadkind Rd. Guess what? Cheaper than posr

Called C and J Tire and Auto Repair. Front desk explained me everything about the issues with my…read morevehicle. Without doubt, these folks knows what has to be done . High temperature warning is gone. They replaced it and done deal. No need to worry. I will always come here first and be welcomed and appreciated. Thanks for an outstanding service.

Store Manager greeted me with kindness and was knowledgeable. I had a 9am appointment, Edwin and…read morehis team were prompt to get in for an oil change and tire rotation. This is my go-to place for servicing my vehicle due to fair pricing, knowledge employees, and fast service!

I would like to report a quality control concern regarding my recent visit to Marvin's Tires and…read moreBrakes, located at 5510 Waldo Beach Rd, Fayetteville, NC 28306. I visited this location on July 9 at approximately 9:00 to have my tires balanced and my vehicle aligned. During my visit, the team working at that time appeared very disgruntled and did not give the impression of a professional or customer-focused environment. While the technician was working on the tire balancing, I noticed that he was adding new wheel weights without removing the original weights that were already on the rims. I also noticed that he was not cleaning the inside of the rims before applying the new weights. From my experience, wheel weights may not stay properly attached if they are applied over dirt, brake dust, or residue from the brake calipers. This can cause the weights to come off over time and may result in the tires becoming unbalanced again. I also observed the technician using a chisel to remove wheel weights, which gave me the impression that he either did not have the correct tools or was not using the proper equipment for the job. That raised additional concerns about the quality control and professionalism at this location. I brought my concerns to the manager's attention. Unfortunately, the manager did not appear professional or customer-focused during the interaction. He seemed unhappy to address the concern and did not communicate with much tact or courtesy. At this point, I would not recommend this location to anyone. When comparing the price with the Ford dealership, Marvin's Tires and Brakes may have been more economical for the balance and alignment, but based on this experience, I believe the dealership would likely have provided better quality control and a more professional service process. My concern is not only about my vehicle, but also about the quality control procedures at this location. Tire balancing should be done correctly the first time, including removing old weights when appropriate, cleaning the rim surface before applying new weights, and using the proper tools and equipment.