Horrible customer service. You mess up a stud on one of my tires and then refer me to Veloz Motors for repair. They don't take appointments, if I go there and wait for the repair to be done, I was told it would be several hours! I don't have the luxury of time to fix something you all screwed up!!!! Seriously, how is this acceptable???? read more

In November 2024 I bought tires for the front of my 31' Class C RV which is in on an E450 chassis. Last week I was told I needed a front end alignment because the tires were wearing uneven. When I took it to a front end specialist in he said the problem wasn't with the front end but with the tires. The tires that were put on were not designed for the weight of this RV. When I went to Direct tire in Jacksonville FL, which is the only place we buy tires across the country, we were told there was no warranty on wear, despite purchasing them only 13 months ago. We agreed to get new tires with no adjustment and were told they couldn't tell me how long the wait was because it was a major job. After two hours waiting I went back and was told it would be at least another hour before they could get me in and another hour or so after that. We gave up and left. After all our years committed to Direct Tire and American Tire up north we are considering buying our tires somewhere else in the future. Your saying that "we treat our customers like we want to be treated" fell well short with us. read more

We always get great service at discount tire. The staff are always very quick with giving recommendations and quotes and will work you in quickly and text you updates. You can generally find something a little cheaper elsewhere but I recommend getting the extra coverage as they have so many locations you'll be covered if something happens when you are on the road. read more

If you have the choice, always choose discount tire. And get the tire coverage, it's not a scam.

5 Stars Most Definitely I have never been disappointed by their services or tires. The store is always nice and clean. It is very cold inside so wear a jacket or you will be standing outside. Customer Service is great. They are very patient and take the time to explain everything. They let you know how long it's going to take before they get started. They give a military discount. read more

I came in late in the day with a flat tire, and the team at Discount Tire went above and beyond. They had employees literally running to get the job done quickly for me - and all at no cost! I've been to another Discount Tire location before and had a great experience there as well, so it's wonderful to see such consistent quality across multiple stores. They truly have the best employees who are both efficient and dedicated to helping customers. Thanks for the exceptional service! read more

Discount Tire - F150 - Tires Near Me - Jacksonville, Florida

Stopped in yesterday to see about a nail in my tire. I had to wait for 2 cars ahead of me and then found out I was in the wrong line. However, Keith gave great advice (it's not leaking yet, so why pull it out? He agreed that keeping an eye on it would be fine) and then he replaced my wiper blades. Since I paid w my card, he had to take a few trips back and forth to get it done, and he was hustling! Got just what I needed, quickly and efficiently. Oh, and I like the classy music they were playing in the bays! Good job! read more

I have been going to this location and for about a year in that time I have going there and all they have been is patching up my tires I have a warranty then in a day it has my light and my tires on passenger side same tire you was to change out so I go to the store today and thought maybe because of the cold weather but that is what they tell I told the to put air my thanking to was it he tell he can't put air in it so I went inside the young man went outside and said you front tires that might true I went up there more then 10 times and I know I paid for a few to get another warranty for the new tires they was so quick I know they did not change the tires I thought I would continue going to your company since I purchased all my tires and a warranty for all and when I got the tires got off to pickup my car they had lock it in the building I got no call saying car was ready they just lock up this was at a different location what going with this it start to be the only I went to get tires for both of my cars.I am so upset read more

Way to slow and starting to be very pushy in the upselling. Got here with a simple flat nail in tire and took almost two hours . A guy came in needing four new tires without an appointment I asked him and they took him before me . Keith kept pushing tread wear and replacing windshield wipers every six months , really . Like I said nice and professional but too pushy on sales floor . read more

Jacob and the whole staff were great. Great management and great deals. They're professional and reliable. read more

Multiple times I have needed a tire, wheels or a patch and Discount Tire is my #1 go to every time. I got a nail in my Jeep tire yesterday and made it home safe. Hubby called roadside assistance and they sent a guy with torque driver to put on the spare. So before work I dropped off my flat for a patch. Very nice guy, Makel assisted me in the rain. He text me when it was ready. Free........ Great customer service, smiling Makel, and a free patched tire. Meant so much for this HomeCare Nurse Practitioner! I love you all read more

Aaron and Adam were very helpful and professional. Took care of our tire problem quickly and made sure the sensors were reset properly. They listened to our problem we had and took care of it. Wr really appreciate the great service and professionalism. read more

These guys are always so much help...I take my Subaru here for periodical wheel/tire rotate and balance. I don't drive much and forget they don't charge for this service every time LOL! So thankful for this company. I have also had aftermarket wheels and tires installed here. Just be patient with these guys and they will get you taken care of every time. P.s. to the gentlemen today, thanks for trying to help with my electric scooter tire, I did manage to FINALLY self-install the new airless tire (thank you oven and soap) after having to cut off the original tire due to limited resources :D read more

Discount Tire - Tires Near Me - Jacksonville, Florida

Good service and price. The staff at is not only friendly but also incredibly knowledgeable about tires. They guided me through various options, helping me choose the perfect set for my vehicle read more

I was in dire need of new rear tires as mine were on the verge of collapse. Discount Tire takes walk-ins and have some of the best priced tires in town. I drive a Honda Civic, so my tires are fairly common. Because of their great prices, I was able to go with a tire that wasn't the "budget" brand. They gave me a fair deal and was in and out in about an hour or so. Friendly staff and knowledgeable staff round out the overall great experience. read more

I got two new tires, oil change, new lug nuts and a new air filter. They got everything done same day (tires were ordered the day before), and called to give me an update, let me know other things my vehicle needed and called when it was finished. The other things my vehicle needed was stuff I already knew I needed done, so I didn't feel like they were just trying to find things to make money off me. I felt the price I paid was fair and I'm happy with the whole experience. I'll definitely be returning. read more

Do not go here I repeat don't do it not only i didn't get fixed but they changed out my rim and now it's not even matching

I love this place aup fast and customer service was amazing. I got warrantys on all my tires for 20 bucks! decent prices also

Discount Tire is the exact kind of cheap you want. They provide quality, impeccable service for a low, low price. This is obviously not my favorite way to spend my day, but every time I walk through their doors I'm greeted with such friendly staff that I almost don't mind. I've been going to Discount Tire for years because I love their staff, their low costs, and the warranties the provide on their tires. Every time I go, Conner is there to provide a familiar face and a smile, but today I dealt with Petey. He assessed my tire situation quickly and let me know it wouldn't be a problem they would be taking care of me today. He let me know an exact time they'd be wrapping up and he stuck to it! On top of that, when I told Petey they were out of coffee in the waiting area, he quickly hopped to it to make more. What do I have to complain about with fresh coffee, excellent service, and exceptional staff? It almost makes me wish I had tire issues more. Almost. read more

Discount Tire - Tires Near Me - Jacksonville, Florida

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I think a lot of what is considered when rating a company is the honesty of employees. They said that the tire was a leaking plug when it was a big screw. They recommended to buy a new tire so I bought a new tire. I looked over the tire closer and matched it to a bolt. The company was just interested in selling a tire. I'm glad I told them to let me take the tire with me. I hope others don't trust them. read more

A month and a half ago, I went in for a tire inspection and free air refill. Much to my surprise I found out that I had a tire that was ready to have a flat immediately, I was able to replace the tire with a new one from them at a reasonable price. I highly advise going into having your tires checked on a monthly basis, they have a really good system of letting you know the status of your tires even though I bought a new used car, the tires that the dealership gave me were not that good. Discount tire alerted me that I need to change the other back tire as well. Had I not stopped in there a month ahead and a half ago I would never know that my car needed this work. There's no high-pressure sales here at this business people are friendly and willing to help and also refer you to services if you need other services for your car. read more

this is such a great place to get tires! I usually don't leave reviews but every time I come into this place it's always such a great experience, with friendly staff and great customer service. I highly recommend this company. read more

Jacksonville, FL 32225 904-724-0945) to have my lifetime balance and rotation tires lifetime balanced and rotated. it's a 1999 Jeep Wrangler that sits in my storage mostly. it's for recreational use only and hardly ever gets driven. even though the tires are in great shape they refused to balance and rotate them even though was included and a big selling point when I bought the tires for over $1,000 many years ago. they first told me that dot does not let them work on tires over 10 years old. I looked it up. they lied. dot doesn't care how old your tires are. then they said it's a corporate policy. my policy is not to do business ever again with these pitiful liars who don't want to honor their commitment to their customers. I've spent thousands of dollars at discount tire for dozens of tires for several different vehicles over the years. literally decades I've been doing business with them. that all ended today and I will never buy anything from this company again. mark 904$520$8195. read more

I have been using Discount Tires for years and they have always been great to work with. Today the young man who checked the air on my tire and found a nail, was extremely professional and made sure I was being taken care of. They finished repair in half the time they told me it would take. I highly recommend this business. read more

Damn. I feel bad about doing this to my regular tire place. The service side of stuff is excellent but the actual work done here, while good quality takes forever. These guys do not respect your time at all. I was at the window watching the people who actually change your tires BS while the managers were at lunch. 2 hours later my car is still in the parking lot and has not been worked on. I have been coming to this location almost 20 years, it used to be better. I will say this, things started to move faster when the assistant manager Eric was around. Eric - the assistant manager - is a real credit to the team and the only reason I will return. Valuing other people's time is a big deal especially when you put a window in the lobby for patrons to view the shenanigans. Tighten up fellas. read more

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I walked in and was greeted by friendly staff. They assisted me very quickly! They didn't even charge me for tire inspection and air check. They made my day! I will definitely be back. read more

Would like to recommend Discount Tire Jax Air port location William and the crew were GREAT I have been in the tire business over 40 + years and have never seen a tire store run so professionally and efficient WOW!!! read more

These guys are great! In fact they set the bar so high that anywhere else you might will be disappointing. As I experienced recently because I went to a tire store closer to me for a quick repair. Every employee is friendly and truly appreciate their customers. I have dealt with Alix several times over the last year and a half with everything from mounting new tires to diagnosing tire pressure sensor modules (TPMS). They are very quick and have a nice large waiting area with free coffee while you wait. Check them out and you'll be a lifelong customer. read more

Discount Tire - Tires Near Me - Jacksonville, Florida

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Called there to see if I could come in and get some rims switched on my jeep. I had to wait three hours and reason was because they took people with appointments before me. When I called they said nothing about appointments because I would have made one. When they were done they list one of my luggage nuts and didn't put any valve covers back on. I felt like the old commercial and wanted to throw a tire through the window. read more

These should be your tire guys. I've been going for years and always had gold standard customer service - attentive, prompt, professional, transparent. read more

This location lacked organization big time. My car was checked in according to their requirements. Not only was my car NOT fixed, nobody could tell me how my car was overlooked after being there a whole day. IF you choose to go to this location, be sire they have checked your car in AND confirm they will have read more

I can't say enough good things about this location. I've been coming here for years. Attentive, fair, reliable, fast ... Have fixed several tires for free with their warranty plan. Even put some hubcaps on for me at no cost. Never tried to up sell me & always gives me different options. Will always recommend them! Best customer service around! read more

DO NOT take your vehicle to the Discount Tire on Atlantic near Regency in Jacksonville Florida. I took my jeep in there on Monday for a simple nail repair. They broke my parking brake and are now disputing it with their claims department saying that they did not break it. They refuse to admit that they had to disengage the parking brake to move the jeep out of the parking spot and into their bay. I had the parking brake engaged and working when I turned the key over to their care. Never did I think that taking my Jeep in to be fixed would result in it being broken. But further to have to jump through hoops to make the situation right? The customer service has been lacking it seems everywhere lately and I am unsure what switch flipped that businesses are not taking responsibility for their mistakes. I now have to pay out of my own pocket to have my Jeep "diagnosed" for paperwork to be submitted to their claims department. What an absolute joke of a business to break someone's vehicle and then put the burden onto them to prove that they broke it. YOU BROKE IT! Plain and simple. The vehicle was functioning properly when you received it and now its broken! You did not crash it into soemthing, you broke the parking brake, on a manual vehicle! Own up to your mistakes. read more

I have been a customer of Discount Tire for years - maybe no longer. I've purchased tires for my car and my parent's cars. Usually, I am met with a warm welcome and timely service. My latest experience was downright terrible. I needed a puncture patched in one of my tires. I called and made an appointment hoping that would expedite the service. My appointment time was blown past by the staff. No one came by to address my wait/delay. People who came in after me with later appointments were helped before me. When I walked in I was told there was only one car in front of me and I would be next. At least three vehicles were brought into the service bays while mine sat, unmoved. As far as tires go, they're fine. As far as service is concerned, I'd look somewhere else, especially if you're pressed for time. Execrable service. read more

Called this place last minute to get a plug for my tire. As soon as I showed up I was greeted by a guy named Tristin. Super helpful,friendly, and got straight to the point. Requested two new tires because cords were showing. At this time it was around 3:30. Wound up getting the car back at 4:25 and it was done already. Even with a full house of people. GREAT SERVICE, VERY FRIENDLY AND HELPFUL. They have earned my business from now on. Highly recommend. read more

Always helpful above and beyond, knowledgeable I always look for a discount tire if at all possible

I called them during a crazy busy Monday (ikr), and they managed to fit me in relatively quickly for 4 brand new tires. The gentleman on the phone (the man with the Challenger) is among the best at customer service that I've ever seen (I'm 38) at any place, both on the phone and dealing with every customer I saw while I was waiting on my car. Everyone was exceptionally polite, and I very much appreciated it. To top it off, the man that serviced my car not only brought the car up for me, but he had the a/c turned on and everything (my point is that he went the extra mile). I am a happy camper. read more

When asking for tire recommendations almost everyone I spoke with recommended Discount Tire. Yes they have great tires and great prices but overwhelming what everyone talked about was the customer service. So I gave them a try, I purchased 4 new tires. The price was phenomenal and they were super helpful. Follow up about 6 mo later to today- my tire indicator came on so I stopped for a FREE air check. They told me one of my tires were flat even though it didn't look like it. We were just getting ready to head out of town so they expedited it for me. They rotated tires, replaced the tire for free and got us on the road quickly and safely. The customer service was outstanding! read more

I've enjoyed my experience with this store!!! Victor was knowledgeable and willing to work with me regarding an offer I've received somewhere else. They were able to get my new tires on my car in no time. May I add they were all so friendly with great customer service!!! Strongly recommend this place!!! read more

I've been going to Discount Tire for over 17 years now. Great and very friendly service. They have good deals on their new tires and have comparable tires at low cost. I saved roughly $350 on my SUV tires. They also offer free flat repair and free tire rotation when you purchase your tires there. They work professionally fast. They only specialized in tires so don't expect to wait long. Other tire places do oil changes, brake jobs, engine repair, etc. and may require appointments. At Discount Tire, I brought my car at 3PM on a Saturday (closes at 5PM) and they fixed my flat tire and did a tire rotation without an appointment. Total bill = $0. BTW, they do take appointments if you prefer. When it's time for new tires, I highly recommend Discount Tire. You can call them or go online for special deals. You don't have to worry about getting ripped off. read more