Everything about my experience with Norman Bros was great. I got a quote quickly and was able to get an appointment for a transmission drain and fill. I showed up to the appointment on time, and they immediately started work on my vehicle. Raymond was really friendly and easy to talk to. He asked if I wanted to take care of an oil change while I was there, and -- since I was due -- I agreed. My vehicle was actually ready a little faster than quoted, which is always great, and not only that, but my price was actually under the quote! I didn't feel ripped off nor did I feel talked down to (an issue I've run into elsewhere as a woman, unfortunately). This shop is a bit of a drive for me, but the quality service and transparent pricing makes it worth the trip. read more

I used Yelp Assistant to find this place, which was so helpful because I wanted somewhere that could fix my brake pads for a good price and were trustworthy. All the other places were super expensive and when I messaged this spot, they answered right away and gave their prices and were very honest, which is something I was looking for. When I got there, I dropped off my car and it was super easy. You just have to fill out the sheet and he was even kind enough to also add on the oil change that I wanted even though they were pretty busy. It took just a few hours and I came back to pick it up and the cost was so much better than if I went anywhere else just to do one of those things. I will definitely be back. This will probably be my go to spot for forgetting my car fixed! read more

Norman Bros Auto Repair - Auto Repair Near Me - Jacksonville, Florida

Raymond made everything so easy, from beginning to end. Scheduled 30K service and they took care of everything, even something I broke! Definitely recommend! read more

Old school service. Quick and to the point. No attempts at up charging and very efficient. Definitely will use again. Forget the dealers!

Just came back from having them check my brake fluid to see if it needed flushing. Another ship, JJ Auto on Blanding Blvd, told me I needed to flush it. Norman Bros just told me my brake fluid was FINE!!! Not a good look, JJ Auto! Makes you look like you're trying to get your hands in my pockets!!! Hate that work a passion!!! Norman Bros, thanks for your honesty and integrity. Those qualities will keep me coming back to y'all for as long as I own my car, and when I get a new one! read more

I brought my car in for a recurring engine light issue. Turns out it was only an unplugged sensor. It took them only a couple minutes to fix, and they didn't charge for it! I'm really impressed by their consideration and honesty. I'll definitely be back next time I need my car worked on (hopefully not too soon though ). Thanks Norman Brothers read more

Prices are very competitive which I found to be little lower than the competition. You will need to set up appt which averages 3 to 4 weeks from the current date. read more

Best auto shop ever!!! Had a funny vibration in the front end of my Toyota Sienna van and thought the worst. I dropped it off and less than two hours later it was done. All it needed was air in the tires and a tire rotation. Their common sense approach to fixing cars and their sensitivity to keeping the expense at a minimum reminds me of some of the very best mechanics I've had over the years. Take your car(s) to Norman Brothers!! You won't be disappointed. Jim Y. read more

Called Raymond for a break job on my Subaru Outback. He scheduled me right away, I got there at 9am and was out by 1pm. Front rotors and new pads on all four wheels. He also fixed my low tire pressure idiot light without even asking. Super great service and price. I will recommend Norman Bros to everyone I know. Nice to have a mechanic you can trust will do the job right and for the right price. read more

Kind, courteous, communicated at every step! We took our SUV in to get the handle to the back hatch fixed. They quoted a very reasonable price that was lower than we paid previously to get it fixed. They even switched out our break lights for free! We just paid for the bulbs. Such great service and Raymond was so nice. We are new to town and have older Toyota vehicles, we have found our new place! Thanks a bundle! read more

I don't normally leave Yelp reviews, but I felt compelled to in this case. The positive reviews for Norman Brothers Auto repair are well-deserved and true. I would definitely recommend this business. Finding a reliable and honest auto repair business can be like finding a Unicorn, but in this case it was easy. I discussed my car's observed issue with Raymond via Yelp and he gave me a reasonable quote to fix the issue if it was what the symptoms were leaning towards. I dropped off my vehicle for a confirmed diagnosis and got a timely response back on the verdict. No mechanical issue to be worried about (coolant and temp sensor). Raymond handled the job with professionalism and integrity and I will be back to support this local business. read more

I needed a full tune up and looking at the reviews for all the big places like good year tire plus I decided on Norman Bros Auto Repair because they had excellent reviews. I made the right choice I support my locally owned small business plus got excellent service my car is running smooth. Definitely going to be a repeat customer for all my car service needs. read more

I have waited almost a year to write this review to make sure the job was done correctly. I had a remanufactured engine installed in my van that I provided to the shop. Although the engine came from another supplier there were many parts that had to be installed on it before the engine was placed in the van. The work has proven to be reliable with no issues of any kind. I would highly recommend this shop. read more

I was referred by a friend at work. Kinda nervous to go to another mech cause i've been getting screwed over so many times and the problem still exists. My engine light came on and I drove with it for a lil while, no money left to get it fixed. So I took it in to Raymond @ Norman Bros. Auto and he knew exactly what was going on with my car! coils misfiring,a/c leaking, sensor, rotors and front brakes, and a oil change.. ughhhh.... but..good news finally. I was able to bring him the parts and he only charge me for the labor. I had all that work done for less than $600!! and it only took him half a day to do it! when i went and got an estimate from Tires Plus and another mechanic, both were over $1,100! NEED I SAY MORE! This will now be my life long mechanic. My car is running so smooth now. I Would Gladly refer anyone to Norman Bros.! read more

These folks aren't just really good at what they do, they're also THE most honest car repair folks I've ever dealt with, and I'll soon be 74. If your biggest fear with auto repair is getting ripped off, be assured the Norman's is a safe haven. read more

Trustworthy & reliable local business. Doesn't charge you just to check your car, & honest about what they can/can't work on/fix. Was able to get my car fixed at a reasonable price and timeframe. read more

I am new to Jacksonville and needed immediate service to my car. I literally had to find the closest mechanic before my wheel fell off. Maybe that is a stretch, but my front end was making a loud noise that could have cost me a small fortune to have fixed. I was prepared for the worse... Checking my car in was casual and low stress. The estimate was super reasonable. There was plenty of room to get gouged, but even the worst case scenario was affordable. It was explained that a simple repair was all that was needed. My car was fixed same day in just a few hours. I could go on, but the point is that I feel so lucky to have stumbled into Norman Bros. I have used alot of mechanics over the years, but I've never really trusted them...until now. I seriously expected the worse, but received Great service. I will recommend them to anyone. read more

I read reviews on these guys and decided to get a second opinion on what a National chain proposed as a repair to the problem I was having with my truck. It was a very specific, but odd problem. Raymond and Ryan listened to me about the problem without just throwing parts and labor at it until it was resolved. Day 1 they said they couldn't duplicate problem and for me to bring it back whenever it occurred again. I recreated the problem that afternoon and brought it back and again they dove in to find resolution. No luck. I scheduled to bring it back in 2 days. Day2 I duplicated the problem again and brought it back. They ran every test and diagnostic they could, knew I had a problem but still could not determine the specific issue. Rather than throw parts and labor at it, they suggested I go to the dealer, since diagnostic tools would be vehicle specific. Although they couldn't fix my problem, they didn't charge me a dime and were able to narrow it down enough for me to provide useful information to dealer. It was not their fault, they couldn't figure it out as it is a very unique problem (fuel / emissions related). 100% honest, they listen, they do not just throw parts at the problem to see if it works. Will absolutely deal with them in the future on any other issue with my family's vehicles. Great service and nice guys that armed me with a ton of information to keep my dealer in check. Thanks Norman Bros. Seriously 5 stars! read more

I found them on yelp. Reached out via message and they were quick to reply. Had great customer service, they were honest and provided me a quote and that is exactly what I paid. Thanks for the great service. I will definitely be back! read more

People say when you find the gold you keep it and don't tell anyone but this time I found the gold in auto repair shop and I'm going to tell everyone. This company is awesome and reasonable in prices, I got done a lot of work for just 586 bucks and the dealership service would have charged me close to 8000$ for these repairs on a car barely worth 1000$. I highly recommend them and this shop would be my life time go to forever in life. read more

Fairest prices and great quality work! My only complaint is that they do take awhile. I made an appointment for 9 am and they didn't get to my car til 6pm. They were swamped and were coming in the day after (4th of July) to compete orders. Overall good guys and honest work. I'd recommend them to anyone and I'm glad to have an honest mechanic here in town. read more

When you move to a new area there are three things you need to find: the closest Dunkin Donuts, the best pizza place and a great mechanic. The first two were easy and, when my truck started making a weird noise I needed to find the third. My wife did a Google search and found Norman Brothers. They fixed my car today: promptly, courteously and economically. Being a cynical former New Yorker I usually engage with a mechanic assuming I'm going to get ripped off and treated poorly. If my experience today at Norman Brothers was any indication of how they fix cars and treat their customers, then I have found my mechanic. read more

Took my car for a bad wheel bearing and a new battery on separate occasions. Both encounters went great. I recommend them for car needs!

I hate to leave a bad review for a local business, but unfortunately it has to be done. I brought my vehicle in for an issue with the air conditioning a few months ago. I requested a full diagnostic (even called prior to discuss that was what I needed). I brought it in, and they did immediately look at it. Upon looking at it, they told me the air compressor needed to be replaced. They showed me the air compressor, and it definitely looked like it was on its last leg. I asked "Is that all? Are there any leaks in the line? etc." Standard questions. It was not my first run in with an AC issue. They said, "This is the issue. This is it." Trusting that word, incorrectly, I went forward with getting the air compressor replaced. I told them I would be coming in at opening to drop it off on a Friday. I brought it in at 8:00am, they did not begin working on the vehicle until after 11am. My vehicle was not done until the end of the afternoon. However, they waited to call me until an hour before close when I was out of Jacksonville and had to rush back, get an uber, and make it there before 5:00. A day after picking my vehicle up, the AC stopped working. I called them as soon as I noticed the issue and they told me to come in. After bringing the vehicle in, I was told there was a leak in the line AND the entire line needed to be replaced. I asked, "Didn't you check for leaks during the initial diagnostic? How was this not caught?"... the answer "No, we did not check for leaks." I am sorry, I am no mechanic, but if somebody brings there car in for a full AC diagnostic, isn't it common knowledge that one of the main things you do is dye the AC line and check for leaks? Especially if you're asked that the day of the initial diagnostic, and tell the customer it was done? I guess I assumed that incorrectly. Floored by this complete missed step, that was not going to cost me over $1000 in total to handle. I left. I made the mistake of coming here instead of the dealership. Their reviews as well as supporting a local business is what drew me here. I thought I would get good customer service, reliable care, and not the run around like a dealership. I was wrong. I regret not going to the dealership and paying the surcharge to begin with. At least I know they would have been thorough and completed every step in the diagnostic of my vehicle so instead of coming back week after week when a new issue gets uncovered, just addressing everything at once. After this, I am even questioning if the air compressor was the issue to begin with, or just a $600 rouse. read more

Most pleasant auto repair experience I have had. I took my car to Toyota for an airbag recall and they did a "routine check" on the car. When I went to pick it up they had a laundry list of repairs that they said needed to be done totaling over $650. I knew the car needed some maintenance as we have had it for 5 years without much work besides a new set of tires and oil changes, but what toyota gave me seemed excessive. I sent the list (excluding prices) to Norman Bros Auto Repair and he quoted me, for the exact same repairs, at $450. I took my car in and he told me he would check and make sure everything actually need to be done before he did it. I picked it up the next day and he told me that Toyota had several things listed that didn't need to be replaced; its hard to find an auto repair shop that is honest and not just looking to pull every penny out of you. In the end I paid around $420 (including an oil change that wasn't included in his original quote). I will never take my car to a big name auto repair shop again. read more

Amazing company!!! They helped my sister fix her display radio on her 2016 gmc terrain! They are so helpful and nice! I would recommend them to everyone I know! read more

I had a leak in my fuel lines and couldn't find anyone to even look at my car. My neighbor recommended Norman Brothers and when I called them to see if they could repair my car, they told me "sure -- no problem". They diagnosed and fixed my car in a day, and for far less than I feared the repair would cost. My fuel tank needed to be dropped for them to diagnose the problem, so they called me to let me know the estimate to do that so I could approve the repair. They are honest, reliable and just genuinely nice guys to work with! read more

Wow! Absolute best customer service from Raymond and his brother whose name I cannot recall. I only spoke to him once as Raymond normally answers the phone. He is one of the two brothers-both US Military Veterans. Was happy to give them my car for work. Raymond took endless calls from me on my car - 2004 Honda Civic-gave me a more than fair estimate and when I was able to come in, stuck to the estimate. They all did amazing work and I still have 1 more project to do, that they will finish when I'm able. Excellent group of people and 2 brothers that proudly served our country in the Army and Navy. Located in Mandarin on Ricky past the Fire Dept. But its worth the drive if you live in Jax anywhere. Give them a chance to give you an estimate. Youll be surprised! Dont waste time going to a dealer or franchise. Trust me. I'm now a customer for life. Thanks guys!!! read more

The Norman brothers are great! It's always tough finding a locally owned, honest, straight forward and reliable auto repair shop. I now have found "the shop" and will recommend to my family, friends & co-workers. It was easy to schedule my appointment and my car was quickly repaired. The brothers are also military veterans, so it's nice to support those who have served. read more