Great in and out car shop. Super friendly and easygoing crew, brought me back to the garage to see…read moreexactly what the issue was and what was going to be done. Did exactly what was needed and never pushed for anything further. Awesome work guys, thank you!

Cross posting because I suspect my Google review was marked as spam by the owner. Google maps…read morelists as Nitro Tire Auto & Detail. Yelp has a listing for Shield Auto Detailing. Same place. I came to Shield with high expectations based on strong word-of-mouth and positive reviews from people I trust. While the staff was friendly and the pricing fair, my experience raised serious concerns about attention to detail and overall quality. I wanted this to be my go-to shop -- but unfortunately, the results just didn't meet the standard I was hoping for. After our regular detailer moved away, I started asking around for someone new. Over the course of a few months, two separate folks in the industry mentioned Shield by name. On top of that, their Google reviews page had several reviews from people I personally know who had great things to say -- so I felt confident giving them a try. Last week, I picked up an F150 work truck that had sat unused for five years. While it's a base model, the interior clearly needed a deep, professional-level detail to bring it up to standard. I stopped by the shop in person, and after the tech looked over the interior, he gave me a fair quote and said it would be about a week before they could get me in. That sounded totally reasonable to me. We set a date, and I asked how to handle drop-off. The guy gave me clear instructions on where to park and how to leave the key. I dropped the truck off at 6:15am as planned -- no issues. But around 1:30pm, I got a call saying they hadn't realized my truck was out front or that the keys were in the drop box. The person on the phone said they weren't sure if they'd have time to get it done, since they were leaving by 4:30. This caught me off guard because we had clearly discussed this exact scenario a week prior. I explained that, and the caller said they'd do their best. At 2:50pm I got a text saying the truck was ready. I was between meetings, so I swung by quickly. The guy was friendly and walked me through a few things -- mentioned discoloration on the rear floor and a couple minor issues with the factory tint. A quick glance with the interior light looked decent, and I was in a rush. I thanked him, paid, and left. Later that evening, I got a chance to really look things over. In the sunlight, it was clear there were still surface smudges and goo on the door handles. Dust on the headrests, in the door wells, and around the seat brackets hadn't been touched. I really wanted this to be my new shop, and maybe this was just an off day. It happens -- maybe the detailer was as distracted as I was that day. Still, the lack of attention to detail on a relatively simple job left me pretty disappointed. I'm grateful I started with a vehicle that wasn't part of our daily rotation -- but even so, I expected a thorough, professional detail and didn't get it. I'm not saying they can't do better. Maybe I just caught them on a rough day. But based on this experience, I'll be holding off on a return visit.

Had my tire repaired here because it a nail in. Service was great and fast on a Saturday morning.read more

I always go with Marty's. I feel like they aren't trying to upsell or take advantage of their…read morecustomers. I called needing 4 new tires and was given several options with varying prices. I was pleasantly surprised when I wasn't recommended to get the most expensive. The tires arrived at the shop overnight, dropped my car off in the morning, and had it picked up at lunchtime.

Horrible service would come close to the service I received from this place. I've got story you…read morewon't believe. Drove my truck Cross Lanes to Dunbar and yes it wasn't running as it should so that's why I took it there. A week later they called me and said the truck need just a tune up I didn't think that was the problem but anyway it got a 854 dollar tune up. I pick it up and after the 854 dollar tune up it ran exactly the way it did when I dropped it off. I turned around brought the truck right back and said it still runs the same. So definitely didn't need a tuneup. It's an older truck so after putting 854 dollars in it I didn't want to put more money in it. So they tried something else and it still didn't fix it. So I'm out 854 dollars for repairs with no offer to refund any of my money. Here's the part that's unbelievable when I pick it up ran worse then when I took it in. Remember I drove it from Cross Lanes to Dunbar. It ran so bad I barely got it to cross the track at Westmoreland. It ran so bad after the 854 dollar tune up that I couldn't go fast enough to drive on Dunbar Ave I had get it WV Ave. I made it as far as 17th and it quit. So when I finally got it somebody who knew what they were doing found out my new distributor cap was tightened to tight and was cracked the one paid 854 dollars in the tune up and two plug wires were on the wrong cylinder. Their tester showed it was miss firing on 5 out 6 cylinders. So now I'm paying someone else to fix my truck. So it's a 854 dollar reason never take your vehicle there.

I took my car to have a wheel bearing fixed. They fixed it and changed the brakes for me (they…read moredidn't charge me for the brakes nor the service for that because the first wheel bearing was a bad bearing). So 2 weeks later my back brakes and rotors needed changed. So we took the car back and they found it was also the caliper....so they just charged us for the caliper, and service for the caliper and service for the brakes. The rotors were changed free of charge, we just had to buy the rotors. They also put my wipers on for me without charging me. The mechanic rode with my boyfriend so he could show them the noises we were hearing before we took the car in. Amazing people and prices!!! Fast service too

The only place to get tires at great prices with the best customer service. This family knows how…read moreto successfully run a business that shows they care about their customer!

I literally cannot say enough about how much I love this place! I tell everyone they need to get…read moretheir tires here. They really go above and beyond to help a person out and don't try to sell you more than what you need. I always feel like I have gotten the best service and best tires for a reasonable price.

Horrible experience! Took car there to have tire patched, technician broke valve stem so they…read morereplaced tpm sensor and charged me for new one. Front desk said it would automatically reconnect and never did so vehicle always says tire pressure is 0. Wont ever be going back!

I brought my car in to get two new tires and a front end alignment done. I also asked them to check…read morea leak that someone missed last time I had it there. They quoted me $510 before taxes to do everything. After it was finished I was told the bill was $646. I said I was quoted $510 before taxes and he told me that taxes were $42 so it was $646. I've brought my car there for years and didn't have an issue until recently. I think I'm done with it.