Who would think a tire shop could stand out as a five star business? Well, what if you go there and can interact with people deeply knowledgeable about their product beyond the superficial level, to the point where local off-road enthusiasts advise you to ask for the staff's technical recommendations? What if it's easy to get an appointment AND easy to get walk-in service that's courteous and prompt? What if it's easy to get your tires rotated. Oh, and this service ends up being quick and no-charge? Same for a few repairs I needed. Quick and easy. Somehow with all this, they are still courteous and friendly AND have competitive pricing. read more

Anyone else tired of this customer service debacle? Everytime I hear an associate say "be right with you folks" I know it will be a long wait. I have been a customer for many years and have had to switch locations a couple of times as the employees/manager just don't care about quality customer experience. THeir business model of an open room with no real line and not enough chairs is just plain rude. My latest store experience is similar to 2 other locations. Next set of tires will be from Costco. read more

I've been coming here for years, and the reason I keep returning is because they've always honored their tire services. Flat repairs are completely free, even if you didn't buy your tires from them, which is something you don't find everywhere. Making appointments online is super easy and definitely essential if you want to cut down your wait time. A flat repair usually takes about 45 minutes to an hour with an appointment, but without one you're looking at a 3-4 hour wait. This place is always busy, but the staff remains professional and efficient. They take the time to give you multiple tire options so you can find the perfect fit for your vehicle and your budget. One of the features I especially appreciate is the free air-check station outside. It's incredibly convenient to just drive up and have an employee check the air in all your tires--including the spare--while also doing a quick safety inspection to make sure everything looks good. Overall, their consistency, professionalism, and helpful extra services make this my go-to tire shop. read more

Discount Tire - Tires Near Me - Tucson, Arizona

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These guys are awesome. Don't have a bad word to say about this Discount Tire. The guys were professional, courteous, and prompt. They were slammed the day I walked in with a slow leak - I had them just fill it back up and I scheduled for the next day. I was in and out in about 25 minutes. Screw in the tire. No charge. They do a great job and obviously take pride in their work. I won't go anywhere else! read more

This was my first visit and truthfully it is a very standard tire place. They were very busy and I was a little disappointed when I came back when they said the car would be ready and they hadn't even touched it but when I told him I really need to be somewhere they quickly got to my car and I was in and out in about 20 minutes. However, when I got my car the car was making loud noises and my tires needed to be aligned and they said oh we don't do alignments?!? Seriously we spent almost one thousand dollars on new tires and you can't even align the tires?? Now we have to go to a separate shop to align tires because a place that supposedly specializes in tires can't align them. Don't come to this rip off location! read more

Review for Discount Tire - Completely Unacceptable Workmanship I took my vehicle to this Discount Tire location this afternoon for what should have been a simple job: replacing two rear tires. Instead, I came home to find that the technicians had damaged the frame of my vehicle by placing their jacks in the wrong location. This is not a minor oversight -- this is basic, day‑one training for anyone who works on cars. The fact that this happened tells me everything I need to know about the level of training and attention to detail at this shop. I drive a 2025 Ford Explorer Platinum with the Ultimate Package. It's not a bargain SUV, and I expect any professional shop to treat it with the care it deserves. What I got instead was rushed, careless work from people who clearly prioritized speed over quality. If the goal is to push cars through as fast as possible, congratulations -- but it came at the cost of damaging my vehicle. I've attached photos showing the damage so there's no question about what happened. This should never occur at a reputable tire shop. I'm extremely disappointed, and I will absolutely be reconsidering where I take my vehicles in the future. If this is the standard of workmanship here, customers deserve to know before trusting their cars to this location. read more

Discount Tire - Tires Near Me - Tucson, Arizona

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I've been waiting nearly 4 hours for my vehicle and they haven't touched it. The manager is a real jackass and has zero customer service skills. read more

Have used the Broadway location for several years for tires, wheels and TPMS work. I believe they have worked to give me fair pricing and good value for the money. The guys stand behind their work and if you make an appointment your service is quick. If you walk in prepare for at least an hour wait for anything. It's not bad it's just that busy. They have always honored the warranty and made good on any issue I have had. I definitely get the road hazard on all tires and it give you piece of mind on these great Tucson roads. read more

I can't say enough great things about Discount Tire on Broadway. I had to have my tire checked ...the tire pressure light illuminated. Made a quick appointment. The second you check in... they reassure you this will be fast and easy! I didn't even have to exit my car! I'm far from a women's libber so I get intimidated in these situations. I only needed a FREE repair ~ he was so efficient he noticed my windshield wiper blades were extremely worn & dry. He suggested strongly they be replaced. This was a very easy appointment! On a scale of 1-10 ? I rate it 100‼ It was a Win~Win‼ read more

I have bought tires here over the last years and always gotten great service. Scheduling an appointment usually works best for me, but occasionally they are slow enough they get me right in. Tires prices are competitive and usually have sales around holidays with rebates. additionally they will price match which I have used the last 2 sets of tires I purchased saving $30 bucks a tire. read more

First (and last) time to patronize the newer Houghton Road location. It's busy, and the wait is much longer than the Kolb/Golf Links location. I had an appointment for (4) new tires for my truck and prepaid over $1,000 online. I also had two camper wheels/tires in my truck that needed replaced. I told Jerimiah I found a couple inexpensive tires for $65/ea in stock. When the bill came, I learned that $94/ea tires were installed. I didn't complain, but asked for a veteran discount. Jerimiah offered $4 off per tire. That's less than a 5% discount. Their typical veteran discount is 10%, and what I received from my online purchase. And then there was the case of the missing lug nut on one of my truck wheels. I discovered it days later and called to let Jerimiah know about it. No apology; just a, "yeah, come on in and we'll get you taken care of." I think "taken care of" should have been accomplished with my initial visit. Steer clear of the Houghton Road location, and the upcharges. read more

Went to get my air pressure checked. Chris was very nice, smiled and gave me some good information.

Heading out of my house and the tire light came on, which in my world = instant stomach ache. Pulled over and saw huge nail in my tire. After limping the car to the closest air pump, I then headed here. If you're like me, anything car related is stressful. Mostly because I don't know anything about cars, what I need, etc. The super friendly guy told me the wait was 90 minutes and because of Covid-19 we had to wait in car. They wouldn't allow drop offs because they aren't allowed in the cars. I was super stressed as I had to be at work to open and I didn't have 90 minutes. They allowed me to leave my car and have my friend come back and pull the car in a couple hours later. They were super accommodating. On top of that, they were able to repair the tire and didn't even charge me. WOW!! That was so cool. Thank you so much for making a super stressful issue WAY easy!! You guys rock!! read more

Came to Tucson for Christmas with the family. Noticed there was a nail in my tire the day before we had to leave. We went to Discount Tire Store on E broadway and could not believe the professional, friendly service I received. Even though they were busy they worked me in and we were out of there with our tire fixed @nocharge! Who does that kind of service anymore. Truly appreciate these guys at Discount Tire. We need more business like these. Please support them if you need anything tire related. Thanks read more

Great customer service. Quick turnaround. I had all 4 tires replaced in about 2 hrs , but unfortunately one wheel got chipped during the replacement. read more

Discount Tire - Tires Near Me - Tucson, Arizona

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As good as it gets. Went in for air and got a deal on four new tires. Clean shop, great mechanics, front desk staff quick and efficient.

Would give zero stars if possible. My husband brought his Lincoln here three weeks ago for two new front tires. When we went to pick up the car, the front passenger window was down, which we found odd... but it also wouldn't not roll back up. Before even leaving the parking lot, my husband went back in to ask the employees what was going on. Since then we've been given a huge run around and now have a broken window during monsoon season, fun. Really sad, we always liked and trusted discount tire but that's done now. read more

This place is always busy but for good reason, I've been coming for 10 years and never have any issues besides a long wait. They always are honest and work with me to get the best prices and not to mention free rotations and patching because I always seem to get a nail in my tire. I'll be coming again and again. If you're stressed on time make sure to come first thing in the morning or have an alternative way to get where you need to while you're having your car serviced, today took about 1 hour and 45 minutes to have my tires rotated. read more

Free tire check, eek - right front only 16 lbs! Excellent service - free flat repair (since I bought my tires from them). Ryan, Devon, and another guy (sorry, didn't get your name!) were great at keeping me informed. And my replacement windshield wiper blades ($12 each) worked great in yesterday's rain! read more

Shaun and the staff here are great. I was driving home and got a flat. They got me in and got me back on the road just before they closed for the evening. Amazing Service. Super fast. Thank you. read more

I made a same day appointment for a wheel swap and I was in and out in less than an hour. Watching manager Todd's crew (Noah and Martin) work together is like watching a well oiled machine. It's a very efficient process. I was very please at the attention to detail; Martin wiped down one of the wheels before mounting it on my truck and for a minute there, you would've thought he was mounting the wheel on his own car. In addition, the sales staff and technicians are friendly and knowledgeable. Thank you gentlemen. read more

My mother visited discount tire at this location yesterday. She's old but instead of taking advantage of her, the managers and mechanics were nice to her, fixed her flat tire and finished in less than 35 mins. And they didn't charge her for it. What great service and nice gentlemen in her words. Thanks to all who helped her. My family is very grateful. We will always recommend Discount tire to all of our friends. read more

These guys are fantastic. I rolled into the shop with four bald tires and expected to be out of a car for at least a full day. Somehow, the crew there inspected my wheels, came up with some competitively priced replacement options, and had them all professionally and competently installed in something like three hours flat. I have no idea what kind of magic these folks used to get me back on the road so quickly, but I'll certainly be recommending this place to all my friends and family. Discount Tire should be your first and only stop! read more

If you need an air check on your tires, don't come here. Everyone will just look at you until you leave not offering assistance.

5 star service I will never go anywhere else. I needed my front tires replaced so I went to Discount and they literally got it done in 20 minutes which was awesome because in having a busy life, waiting two hours for new tires is the worst. It's also nice they are taking the necessary precautions with the pandemic. Also, they discovered that my back tire had a slash in it, so since they already billed me they replaced the back at the same price. Thanks a ton Discount! read more

Came in as a walk in for a tire rotation and balance. Store manager Mike "inspected" my tires before setting me up in the system. An hour and a half later, the tech tells me I need a new tire. Tire wasn't in stock and it would be another hour and a half to have it delivered and mounted today. Manager Mike was seen hiding in his office while his staff were attending to customers. The only time he came out to help is when someone would knock on his office door and even then he took his time. I lost an hour and a half of my time because Mike was lazy in my opinion. Mike is a poor example of a leader. The tech, Mikey was awesome and I appreciated his honest feedback. Update: I was contacted by Jeff with Discount Tire customer service and they made it right! Thanks to Cameron for also calling me back today. You guys are awesome! #customerforlife read more

So nice and super fast! I was very pleased with them! Luis was great and got me in and out

Was the quickest and most friendly experience I've had at any auto shop. Ordered the tires and scheduled my appointment online then was in and out in 20 minutes with 4 brand new tires! The whole team was super nice and Anthony was extremely helpful. read more

I had a rear tire that was slow leaking air. Tire tech found a nail in the side and stated it could not be repaired and said I needed to replace the other rear tire as well. I decided to get another opinion from Firestone. Same results except they said I didn't need to replace a second tire, saving me $125.00. It pays to get another opinion! read more

When you purchase your tires at Discount you receive free tire checks, rotation and repairs for life. We once had a flat at the Grand Canyon. When we got to Flagstaff the tire was fixed and replaced on the Jeep. The stores are clean and the staff is friendly and knowledgeable. We bought an insurance policy for our RV tires. Before every trip we head to Discount to have the tire pressure checked. You don't want low pressure when you're RVing. It's not only unsafe it impacts gallons per mile. The good news for travelers is the company is nationwide. read more

Discount Tire - Tires Near Me - Tucson, Arizona

BEST CUSTOMER SERVICE---BAR NONE Two days after purchasing two new tires from this Discount Tire Store, I noticed that I was missing a hub cap. My husband reluctently called the store and spoke to Todd. I just figured he'd tell us to go pound sand and get a "it's not my fault" attitude. To my husband's surprise and mine, Todd told my husband to "bring it in and we'll replace it." Just like that. . Because they couldn't match the original caps, he purchased all 4 caps at NO COST to the customer. This guy went above and beyond what we expected. I dont know about the other Discount stores, but I can just tell, this guy, Todd--also doubles as a manager, cares about "making it right" for his cutomer!!! Good to see business like this one still values their customers.....! read more

What a fantastic job the staff performed at this location! The team that work here are friendly, professional and thorough. I will continue to return here everytime I need our vehicles serviced. This location is definitely recommended for any eastsider's needs. Keep up the great work crew & management! Thank you very much! read more

Discount Tire - Good quality brands and options. - Tires Near Me - Tucson, Arizona

Best customer service in Tucson. Another tire shop incorrectly installed pressure sensors. My brand new tires were going flat. Broadway discount tire team fixed all for for free! The y don't just stand by their work, they will help you out as a customer to fix another's mistake. I'll never go anywhere else in Tucson. read more

Discount Tire - Tires Near Me - Tucson, Arizona

Arrived about 3:30 at this location with a nearly flat "run flat" tire. Car warning system was red-lined. Emergency! Though they were booked solid, they said they could help me if I was willing to wait. At one point I was told it might be 6:30-45 before the car would be ready. At 5 the tire was fixed and I was on the road. These guys really helped me out. I had to take a friend to the airport at 5 am the next morning and would never have made it on that tire. Big thanks to Todd and the crew at Discount Tires Broadway!! read more

As always the best tire place in town. These guys are like the Trader Joe's of tire shops. Always helpful and value their customer. Ryan was awesome as was his crew!!! Great job that's why I've been coming to them for 35 years read more

Discount Tire - Tires Near Me - Tucson, Arizona

Worst customer service ever, went to check my tires, was there for over 8 minutes , finally i honked, this raging guy comes right over and says to me, be patient we are busy, air is a free service! I would have happily paid for air if they ask me, and by the way, i get my tires there, I'll shop at Costco for my tires from now on, !!! No more! His name is Ryan and he is general manager, imagine!!! read more

I got a flat tire after running over a nail in my neighborhood, new construction area so lots of construction debris, not surprised it happened. Unfortunately not a repairable tire this time. Discount Tire is always so busy and it takes a bit longer than the other tire places, which is why the 4 star review, but they always have the best prices. I guess you just deal with okay service for the best deal, no reason to go anywhere else unless it's a super emergency. read more

I got to the store at 8am and had very prompt service, the assistant manager assested me and was very helpful. While waiting for my tire to be changed they were unable to locate the tire I had originally paid for. Wes advised me they upgraded my tire and covered the extra cost. I am always so pleased with the service here. Thanks guys! read more

Excellent service! Todd greeted me promptly and professionally, offered an excellent tire recommendation based on my price point and specific tire requirements. In and out in 25 minutes (arrived five minutes before they opened) would highly recommend to anyone looking for tires or a rotation. read more

I've been buying my tires from DT for the last 10 years (I own 6 vehicles). I even got a credit line through them. They have ok customer service when you're buying tires from them. Their customer service is excellent if you call them on the phone. Regardless of how many people they have on the premises waiting in line. You will ALWAYS be made to wait if you're there in line and the phone rings. Even if you're being helped by someone at the counter, you will be told to wait while the person on the phone is helped. Although annoying and somewhat disrespectful, I've always overlooked this because its a AZ company and they contribute a great deal to our community. That being said, my issue comes with there willingness to help you after you've purchased their tires. A few months back my son in law had one hell of a time getting them to fix a flat on a tire he had purchased from their Houghton location. Yesterday I took a vehicle I had purchased $2k worth of tires and rims for and needed the new tires swapped out for some older ones because, that vehicle was going to be sitting for a while. They politely denied being able to do this service because the old tires were 10 yrs old. And they have a policy against installing tires older than 10 yrs old. That's totally understandable. However, today I took another (different) vehicle and needed some tires I bought from them 7 years ago with 95% of tread still on them installed on my Tacoma. AGAIN, they refused. They said because they were 8 yrs old (I bout them 7yrs ago, so they must have been a year old when they sold them to me as new) and had some mild cracking on them, they couldn't do it. These tires have been in my climate controlled garage. My only guess is they sold me faulty tires. No worries, I hardly ever use my Tacoma. I just wanna get a few more miles off the defective tires they sold me. Nope! They sited "safety" concerns. Which to me sounds like a cop-out that a lot of companies use these days. Well yes, I'm frustrated and have spoken my peace here. I'm giving them 2 stars again because of the good they do for my hometown and the good conservative stance the owner of the company takes on issues I care about. Otherwise it would have been no stars. For whatever it's worth, this is just one persons opinion/experience. But this one person will be sparing himself the frustration, and using another local tire company in the future. read more