I rented a Boss 7 ton electric log splitter from Ed's Rental 10/26. My 1st call to the Algonquin…read morestore said that both of the log splitters were in repair. I then picked one up at the Crystal Lake store and found hydraulic fluid leaking in my SUV when I got home. I brought the log splitter back to the store to return or fix the problem. The service person repaired and tested the unit which seemed to be operating. When I again returned home and plugged it in, the hydraulic fluid began leaking all over the garage floor and would not operate! I'm glad I took out the insurance, because I was told that I must have done something to the log splitter! I didn't even put 1 log on it! It's time Ed's Rental spends a little of the proceeds to buy some new equipment to rent, instead of the JUNK that they are renting!!!

Always super helpful, lovely staff. Phone calls are always professional and to the point, super…read morefriendly people. Shout out to the counter guy's for always making my day and being willing to help.

Luna Party Rental goes way above & beyond to get what you need done the right way and here's…read morewhy.... I was having backyard pre wedding party for my daughter, they came and got everything set up beautifully the day before, weather app showed no rain so we went with no tents.. I woke up early and went straight to phone to check weather, guess what, 80% percent rain somehow in a matter of hours, I was screwed.. At 6am I called the owner from Luna, his name is Orlando and told him.. he said not to worry, by 8:30 am, he and his crew came and took everything out, put up last minute tents and reset all the lights n tables n chairs etc and somehow got it all done just in time. He saved my day.. I don't know many companies that would do last minute set ups and Luna did and I'm grateful I chose them to begin with.. i dont normally give reviews but under the circumstances, I had to for this experience.. Great Job Luna Party Rental !!!!

I got married on 8.16.2025 and 1 week prior to my wedding I didn't have drapes or lights for my…read more40x80 tent! I found Luna Party Rental on fb and when I reached out to see if they would service the Indiana area Angelica responded right away and said that they would do the job!!! I felt relieved and wished I had found them earlier and avoided all of the headaches of trying to find someone to do the job! Their employees are great, hard workers and helpful!!! I met Oscar and his brother when they were doing the drapes and light! Their work made our wedding look top Notch!!! We loved their service and they can be sure that we will pass on their information! We will be clients again! Thank you!!!!

We rented 10'x20' and 20'x20' tents with walls, lighting, tables, linens, etc. for a bridal shower…read morein May 2026. To say that Heartland did a great job in the planning, setup, and takedown would be an understatement. They went above and beyond all of our expectations - outstanding to say the least! Great people to work with - responsive, professional, patient, and experts in event planning. We cannot recommend Heartland highly enough and would not hesitate to use them again.

This was the first time I rented a tent for an outdoor event. We went with their party package for…read more48 guests and I have nothing but great things to say about this company. From the very first call to setup and subsequent pickup of the tent, chairs, linens, etc... after the event... Everything was flawless. Chris and his team had it all covered from start to finish. A few things to note since this was being setup in a back yard of a home... -They use barrels of water to secure the tent if spikes are out of the question. This did matter since some competitors use cement blocks that we did NOT want transported over grass for fear of "ruts". As it turns out we did not need weights so it was a moot point but again could have been an issue with competitors. -They will place the order for underground location of utilities (Julie). We jumped the gun and placed the order with JULIE ourselves, but this is part of their standard operating procedure when needed. All equipment was clean and in perfect condition, delivered. and picked up on time. All instructions communicated clearly and concisely. This company is run professionally by good people who really do care about their customers and their guests. Highly recommend heartland. You will not be disappointed.

ZERO STARS!!!!!!!!!!! By far the worst experience with any…read morecompany. Don't believe the previous post or the review on the website. I can tell my friends to leave a fake review too fyi. First off, the lack of professionalism by this lady is extreme. My husband and I. Pretty much my whole family was monitoring the weather for an event I had planned for my sons birthday. The policy stated no refunds if paid in full. Got it. And goes on to say that in the event of hazardous weather conditions the even would be cancelled. Money refunded (deposit is that is ) or credit. Never did I get a call responding to my messages about the upcoming weather conditions. I even let the lady know I would leave it her decision The NIGHT before I get a message stating that the weather will be fine and the equipment would be delivered at the scheduled time before 12 noon.... Paid the remaining balance and planned to host a family event. At approximately 10:59am the next day I get a message from her number which now is an automated service , stating to shut down equipment due to DANGEROUS weather conditions. I didn't even have the equipment yet and when I called two different numbers no one answered !! I proceeded to text the number advising that I don't want the equipment delivered if I can't even turn it on ! Immediately I get a text stating that order has been canceled then proceed to get an automated message stating that I have a credit for a future event!!! This lady took the remaining balance, considered paid in full knowing that the weather would be bad and is now trying to hold me to her bogus contact. Not only that ... she was soooooo busy she couldn't even give me a 5 min phone call to resolve the crisis I was having. Claimed to be so busy with another event , proceeding to send messages stating she'd call in an hour. Never did. Yet had all the time to send emails cutting and pasting sections of the contact to fit her narrative !! Even highlighting !! Never even called till the following Monday !! Then to call her back to realize she's not even going to give me the consideration or even the courtesy to pull over and take me off speaker or even roll up the car windows. Like I said to you before !! Shame on you ! The last thing hard working families is another scammer , scamming $500 + like this lady!! Cause apparently as long as she gets her money don't matter if a bunch of first graders get blown away with a jumpy house. Disgrace !! Be careful seems her family is in the business of selling anything to get a dime. Never have I ever wrote a review or went to BBB But this is by far too much !!

Highly Recommend!! We were so pleased with Jumbo Jump Rental - their prices were competitive, their…read moreequipment was high quality and the staff was friendly and responsive. I worked with Eren throughout the process and she was very kind, responsive and well-informed. The set up crew was efficient and professional as well. We have already recommended their services to friends and intend on using them in the future! Thank you Jumbo Jump for helping make our party a success!

They are amazing!!! Our party was at noon they had the combo slide/bounce house up by 9. They were…read morequick and sanitized the whole thing once up. They arrived for pickup and had it all loaded and ready to go within 15 min. We have used them twice now and will be using them again this fall.

Nobody answers calls, the voicemail is full and I put in a request 2 times on the website with no…read morefollow up.

They provided tables and chairs for a small outdoor wedding ceremony. I'd highly recommend. They…read morewere so easy to work with!

It was a great experience in the beginning, quick response and delivery was on time. The crew…read moreforgot one of my fill n chill tables and didn't set up the chairs, but told me they'd be back at 9am with the table and to set up the 48 chairs before my party. Well, they never showed up the next day and after texts and phone calls to the company nobody had the decency to get back to me, and they never showed up. The next day, I received a $50 credit via Zelle, but still nobody bothered to contact me to apologize. I thought that was strange, would think a company would want to follow up when something goes wrong on their end, but I was happy they at least gave me a little money back. BUT THEN, when the crew arrived to take down the tent and tables, I watched one of the crew members drag two large garbage cans that we also rented from them over to where we had all of our coolers from the party and started tossing beers into the trash can to take with him. I was in shock. I opened my door to tell him he couldn't take those and he said he didn't foresee it being a problem, that he was 21. I told him that didn't matter, that he was stealing. I told him it's not like he was taking a couple bottles of water for the crew, which would have absolutely been fine, it was alcohol and obviously more expensive than water. He said ok, he didn't think it was a problem, that other people don't mind. I let him know that I minded, he was sneaky about it and didn't ask, he just started tossing them in the can to take. He said other people didn't mind, and it's likely because they didn't know he took it. Big bummer, because the products I ordered were good, but that one kid made the company look bad. I gave them three stars, taking 2 off for never showing up the next day and for the kid trying to steal beer.

This is from the 4900 block of W Wolfram St. I would like to thank your Business for the use of…read moreyour dunk tank. Your crew were so professional and amazing with the setup. The children had so much fun getting dunked, and the parents were having so much fun dunking the kids too! Lol but overall I highly recommend this company for any event.

These guys went out of their way to accommodate our event. Really appreciate their persistence and…read moreresult was an awesome block party. Thank you so much for your help

We rented a 20x20 tent, tables, and chairs for my sons graduation party, and they brought…read moreeverything early in the morning the day of the party, set up the tent quickly, and picked it up the next day. The prices were great, and we will definitely use them again.

They arrived late day of, way too close to our event. & they picked up earlier than the window the…read morenext day. Staff were nice, but our event was thrown off because of their lateness.

Ashley helped us get together everything for our wedding and made the process super easy overall…read more During a crazy wedding time a lot of vendors are checking in all at once, but Ashley had everything already in order for us, which made it nice and easy. They were even able to set up super early, which took that pressure off our mind. Loved the process!

I am not surprised that reviews about this company are not readily available. They were awful to…read moreme! I sought their services about 2 & 1/2 months out from a "small-moderate" size event (80) located across the street from their Gurnee location. Initially, Monia, the consultant, sent me the information I requested and as my inquiries increased so did her lack of response to me. After finally speaking with Monia's assistant, she was able to follow through with my request to view the glassware I was interested in. Monia emailed me and told me the glassware would be available for viewing on Saturday. I responded to ask if there was any time that was better for her. I, of course, did NOT receive a response (as I had become accustomed to) so when I arrived to see the glassware on Saturday as directed, Monia had absolutely NO idea where it was and spent the next 20 minutes searching for what had been placed in the cabinet in the show room. This is a testament to Monias investment in my affair as well as their level of communication with one another. When I asked Monia about the various emails I had sent without response she failed at true business acumen. She made up excuses.., she was sick, she was out of the office.., she was sorry. Really? In the end, I was sent a quote with extraneous costs that were never discussed. The old "switch and bait?" When I questioned them Monia told me that "things have changed". I attempted to appeal to the fact that I had the terms in writing from emails I had exchanged with them but I was told that "it has changed". When I asked to speak to "her boss" whom she referred to as the one making decisions, she again went down the "excuse path"..., he was not in either location, he did not have an email address or phone number AND..., drumroll please.., he was "going out of town!" The icing on the cake!!! To speak to her integrity, Monia told me that I had started the process "months ago" and that she had weddings that start planning a year or two out. Does this make sense to you? Is she saying that she CAN honor information provided by AAA TentMasters that is older than 2-3 months? But she CANNOT honor information provided within the last 60-90 days? I'm confused! I realize that AAA has been in business for a long time and I'm sure that they do well with their BIG events. However, for us little people just looking to have a small to moderate size celebration, I have to say that they CANNOT do it! Certainly Monia is in over her head and if the owner truly cares about what happened to me, I would've expected to hear back from him by now.