This is the location you go to test your patience. These people know nothing about phones or…read morecustomer service. Spending hours to get one person set up while others are waiting forever just to get a question answered, pay a bill, or cancel service. I'm honestly surprised the company doesn't care about the performance here.

Been a customer for over a decade of price increases. Monolopistic competion at its finest.read more

Don't do business with this company! I should never have let David Reyes in my door! Having said…read morethat, he did sell me on Dish tv which supposedly has a two year contract...we'll see about that. Then he wanted me to pay him $100, but we finally settled on $40. I should have sent him away then! When they came to install the dish I was told I would have many holes in my roof and could use a rubber fix which was $58. I climbed his ladder and told him to leave what was there, but I needed him to take the old dish. Well, he didn't and now I have to pay $33 to have it hauled away! David gave me his cell phone number but can and does block all calls. There are two numbers for their business but you can't talk to anyone since you only get a recording and ask you to leave a message...they don't return calls! Don't let them in your door!

We signed up with David Reyes on July 16 and we're to have it installed on the 21st between 9-11…read more Never showed up. We called at 3:00 to cancel. After phone many unanswered phone calls on the 8th of August they called me and said a refund had been sent to my credit card and I was to cancel my dispute. Credit card company told me not to cancel before the amount was deposited because I would never receive any $. Luckily my credit card company is backing me.

I called directv to pay my bill and have them set up auto. Pay for me. The Tech I was talking was…read moresaid that my phone had viruses and he was going to fix them for me. So I let him have control of my phone and waited. What happened? Was he got in to my coin base account and stole over $10000. I am very upset and I cannot get the money back.

To save anyone energy and frustration I would suggest to stay away from this company. My parents…read morehad direct tv and my father passed away. My mother moved into a retirement home and we returned all the equipment and canceled their service. We had a refund due to my mother for the equipment and after three months I saw the credit on the bill and was told they would be mailing me a refund bank card. I asked that they send a check since my mother doesn't drive so the card would not do her any good. I was told by customer service that all I would need to do was call the number on the card and they would send a check. Two more months went by and I received the card and called the number and they said they would send a check in my fathers name. His name after all these months has been removed from the account so I couldn't deposit a check. I asked if I sent them a death certificate would they please issue a check in my mothers name. I was told that I would have to go back to Direct TV and request a name change and then wait for another card to be issued and then call again and by then they should have the instructions to issue a check in my mothers name. The frustration of how they handle refunding money that is due to the customer for their convenience is unbelievable. I will never recommend this company to anyone to use.

Service was great, Caesar Romero Called to tell us when he was arriving,…read more Arrived on time, did a great job. Was knowledgeable and thorough. I would recommend him to anyone.

Columbia Basin Satellite & Electric (CBSE) installed under cabinet lighting in our kitchen. After…read moreusing it for two days, we realized improvements to the on/off switches were needed and Mike came out to do that for us. He just wanted to see us happy with the end result, and we are! CBSE stands behind its work. So glad we found them.

The service was remarkably easy and fast to set up. If I have any issues, I can just drive down and…read moretalk to the friendly staff in-person instead of dealing with the frustrations of explaining my situation to staff over the phone, especially if I can tell they are in another country. My only disappointment so far is that though I received a free internet upgrade, my internet now seems more spotty and slower than before. Sometimes I get disconnected multiple times per night. My experience with them so far has been much better than other internet/cable providers in the area.

Horrid service, Cant even keep the internet online all the time despite over charging. then shoves…read moreAI slop assitance in front of you who try feebely to object to being ai while replying in pictoseconds of time? Yeah. do your self a favour and use smoke signels. Spectrum should be dismantled and sold for parts. Its the worst servivce I've ever had and I used to use verizon LOL.

I have had Northland cable for several years because it's all that was available when moving to…read moreNorris, SC. I had been very unsatisified because it seemed like the internet goes out for days at a time and sometimes multiple times a day. (Several times I made them pro-rate my bill because of this). I will say, that since Vyve has taken over, the overall service is much, much better and I don't notice regular interruptions in service like I had experienced previously. I probably do need to talk to Vyve about a "repeater" because I like to use my phone/tablet in the garage and I don't get good signal out there, (but it's also on the complete opposite side of the house from where the base is in the master bedroom). I so desperately wanted to be able to get AT&T's UVerse previously, (what I had before moving), but at this time I'm very pleased with the Vyve service and will continue to subscribe to it.

High prices, so-so technical support, so-so customer service. Only reason to go with them is if…read morethey are the only one in your area offering high speed internet or you are unable to to satellite television. I've had to call more than once about the same internet issues, slow upload speeds and going to certain websites will cause the entire internet service to drop off for around 30 seconds. tech people will do something and it will be okay for maybe a day and then the same things start happening again. Talking to their customer service people over the phone or in the office (I have no idea if there is more than one, I've been "lucky" to get the same one every time) and you get the impression of "why are you bothering me with your issues?" If you have other choice sin the Moses Lake area, take them, otherwise prepare to deal with what you get from Northland.

Quick seamless switch from Local Tel. No more pixilated or loading screens while trying to use our…read morestreaming services. 509fiber is worth the switch, truly local team that is helpful in answering all my questions.

Our internet went out right before the Mariner's game. I called the help line and James showed up…read moreat my door a few minutes later. The problem wasn't even 509Fiber's fault, it was the PUD. These guys are great! We enjoyed all 15 innings of that sweet victory!

honestly I didn't want to be mean or call anyone out but this has happened one too many times…read more Earlier in the day I went to make a payment, first off the lady in the front has the worst attitude in the world she's snarky and so full of herself. I made my payment cash payment to be exact and the cash payment that was made in person was never processed through the system now I'm not one to make assumptions but where did those $100 go if they weren't put in the system: so I called the customer service line to be told that the payment was never made like sir I literally went to the store 3 different times to be told that I still owe them money, after all that my internet hasn't even been restored. Was told that it can take up to 5 days to be restored I'm just so annoyed with all this. I do not recommend you guys to go to this spectrum store in Pasco WA

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 5802 North Road 68. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Pasco Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.