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    Dispatch Health

    5.0 (5 reviews)

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    Hoag Urgent Care Tustin Legacy - Interior.

    Hoag Urgent Care Tustin Legacy

    4.4(301 reviews)
    2.2 km

    Top notch Urgent Care. Very professional and courteous…read more Highly recommend! Made a appointment thru their website. Easy peasy process.

    This is prob the worse urgent care I have ever experienced. Or, urgent cares overall are just a…read morecomplete waste of time, resources and money. This is the 2nd time we have been misdiagnosed, sent to the hospital bc of their misdiagnosis, and incurred unnecessary hospital bills due to their misdiagnosis. When you come here, the doctors there are always giving you generalized googled responses. For instance, if you come In with stomach pains... They'll prescribe you antibiotics not bc they know u need it, but bc they just want to cover all basis. And they'll say, if u don't get feel better in a couple days... try the antibiotics. That's the kind of shit they do. Not only did they misdiagnose my daughter, but fear mongered us to go to CHOC hospital where we wasted 4 additional hours sitting in the hallway the entire time. Only to find out that Hoag was wrong. All in all, I'm glad my daughter doesn't have the condition they stated she had but that CHOC visit still cost me over $2k out of pocket! When I call them to get some help with our bill due to their error... they state "nothing we could do." So you use people's kids and scare them into going to the hospital bc you can't provide the care that's needed? Bc you're unsure about the care you're providing and need a bigger and more experienced facility to provide the care? 2x this place has done this to my family. I will never ever use this facility again.

    Photos
    Hoag Urgent Care Tustin Legacy - Tom, behind his computer.

    Tom, behind his computer.

    Hoag Urgent Care Tustin Legacy - Entrance.

    Entrance.

    Hoag Urgent Care Tustin Legacy - Interior.

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    Interior.

    PM Pediatrics

    PM Pediatrics

    3.8(93 reviews)
    1.4 km

    I can't say enough good things about our experience at this pediatric PM urgent care. My son was…read morehaving a rough time with croup and stridor the night before, and as any parent knows, it's scary to see your child struggling to breathe and feeling so unwell. From the moment we arrived, the staff was kind, efficient, and incredibly gentle with him. A special thank you to Nicki, who I believe was either a PA or NP--she was absolutely wonderful. She took the time to explain everything clearly, treated my son with such compassion, and somehow managed to make him smile even when he was feeling miserable. She made the entire experience less frightening for both of us and showed such genuine care that it really stood out. It's never fun to need urgent care, but knowing we have a place like this with professionals like Nicki makes a big difference. Thank you for helping my little one feel safe and cared for!

    I had an extremely frustrating and disappointing experience related to billing after a visit to PM…read morePediatrics. In December 2024, my child was seen for flu symptoms. The visit involved a standard flu swab and a prescription for Tamiflu. No additional testing was discussed, recommended, or authorized at the time of the visit. Months later, I received a bill from a third-party laboratory (Specialized University Pathologists) for services that were never explained or approved, and my child never visited this practice. When I attempted to resolve the issue, I encountered multiple problems: I was unable to reach anyone for months The laboratory changed their address and phone number after the initial invoice No chain of custody for the specimen could be provided No consent or authorization was on file No documentation linking the test to my child was produced Despite the lack of proof, I was threatened with collections. Ultimately, I paid the bill solely to avoid potential credit damage--not because the charge was valid. What was most disappointing was the lack of support or advocacy from PM Pediatrics in resolving this issue, even though the situation stemmed from care received at their facility. After over a year of effort, I was left with no meaningful assistance. I strongly encourage patients to ask detailed questions about third-party labs and billing practices before agreeing to any testing.

    Photos
    PM Pediatrics - Clinic room

    Clinic room

    PM Pediatrics - Doctor David Chao was so good with her!

    Doctor David Chao was so good with her!

    PM Pediatrics - Waiting to be seen

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    Waiting to be seen

    OC Urgent Care

    OC Urgent Care

    3.5(127 reviews)
    2.4 km

    I came here on a Sunday morning because I had sprained my ankle the night before playing…read morebasketball. They opened at 10 AM and were accommodating with a wheelchair. There was a lady in the front that had an attitude and was not positive which affected the experience however, Jose really went above and beyond. He helped push my wheelchair and even brought in a boot and called other clinics to see if they would be able to take my insurance. Unfortunately they do not have imaging at this urgent care so if anyone has laceration issues, do not come here. I felt really cared by Jose and he went above and beyond for the service. It really made the experience bearable since I do not like hospital settings.

    I would like to share my experience because I was very disappointed with the way I was treated at…read morethis urgent care. If the facility stops accepting patients before the posted closing time, that information should be clearly communicated. The hours appeared to indicate that the facility was open until 8:00 PM, but I was told they close at 7:30 PM and were no longer accepting patients. When I walked in, there were two women at the front desk. One did not acknowledge me, while the other looked at me in a very unwelcoming manner and, in a rude tone, simply told me, "Come back tomorrow. We open at 8." I completely understand that staff may have policies regarding when they stop accepting patients, and I have no issue with being told that the facility is closed or no longer accepting patients. However, there is a respectful and professional way to communicate that to patients. Something as simple as, "I'm sorry, we are no longer accepting patients for tonight. We close at 7:30 PM. We apologize for the inconvenience, but we would be happy to see you tomorrow when we reopen at 8:00 AM," would have made a huge difference. Patients come to urgent care because they need help, and they should be treated with basic courtesy and respect. I hope the owner or management sees this feedback and takes the time to address how patients are being greeted and treated at the front desk. Better communication and customer service would make a significant difference.

    Photos
    OC Urgent Care - Waiting room

    Waiting room

    OC Urgent Care - Entrance

    Entrance

    OC Urgent Care - Reception desk

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    Reception desk

    Clineva Urgent Care - Info card

    Clineva Urgent Care

    4.3(105 reviews)
    8.6 km

    Amazing service! Such a great clinic. Went in for an eye…read moreirritation , I was greeted and helped right away at the front desk. Checked in and was seen instantly like wow okay, my doctor was very friendly and helpful. She went ahead checked my eye, stopped the irritation and next thing you know she had already figured out what happened, prescribed me with some eyedrops, explained the next steps & I was sent on my way to continue about my day. Overall a great experience even for a silly eye irritation 10/10 Highly recommend!

    I had a very frustrating experience today…read more I was scheduled for an appointment at 12:00 PM. The office was aware that I am currently injured, on medical leave, and experiencing ongoing back and knee pain. When I arrived, I was told that the provider who was supposed to see me had left for lunch, and I was asked to sit and wait for about 30 minutes. I find this very concerning and disrespectful to patients. People come to your office because they are not feeling well. If an appointment is scheduled for a specific time, the provider should either be available at that time or the appointment should be rescheduled in advance. Even though I was initially told the provider would return in about 30 minutes, I was ultimately seen about an hour and a half after my scheduled appointment time. It felt like there was no consideration for the time I was asked to come in or for the fact that I was in pain. I would appreciate an explanation of why this happened and what will be done to prevent this from happening again.

    Photos
    Clineva Urgent Care - Front lobby

    Front lobby

    Clineva Urgent Care - Receptionist

    Receptionist

    Clineva Urgent Care

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    Dispatch Health - urgent_care - Updated September 2026

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