I came here on a Sunday morning because I had sprained my ankle the night before playing basketball. They opened at 10 AM and were accommodating with a wheelchair. There was a lady in the front that had an attitude and was not positive which affected the experience however, Jose really went above and beyond. He helped push my wheelchair and even brought in a boot and called other clinics to see if they would be able to take my insurance. Unfortunately they do not have imaging at this urgent care so if anyone has laceration issues, do not come here. I felt really cared by Jose and he went above and beyond for the service. It really made the experience bearable since I do not like hospital settings. read more

if you want to die, come here. the staff does not care about you. you will receive no care. no quality. and a terrible experience. Israel is the worst supervisor you will ever encounter. Since he; it; whatever that thing goes by; has that terrible attitude - the rest of the team will act accordingly. I encourage you to drive up the road to somewhere other than here. This place is the slums of Urgent Cares. These staff members make this place beyond ghetto in every category you can think of. read more

I really liked going to this urgent care because doctors are amazing but unfortunately there's this lady in the front with really nasty attitude and it makes everything difficult I won't be returning. Other staff are very nice but one person ruins everything read more

I've been here before and it's usually pretty quick, but I walked in today for my son and I was told it's gonna be over a 30 minute wait even though I was the only person there, so I tried to sign in to book an appointment on their iPad system, and it was not allowing me to book my son an appointment, but the front desk person left and didn't come back. I waited over 10 minutes at the front desk for someone and my son's condition was getting worse so I went to another location. Don't recommend I've tried getting a doctors note from them and they told me no and they told someone else yes, I don't understand. Don't waste your time. read more

I would NEVER recommend this place. The front office staff and medical assistant were rude with great big Hatchet faces as if it would kill them to greet a customer bringing them business so if I were the owner I would fire the entire staff and bring in fresh humanly kind people to work with the sick, people don't need this type of treatment.. read more

My wife took an over-the-counter UTI test, which came back positive. Over the next three days, she experienced excruciating migraines, persistent lower back and side pain, severe nausea, and a fever. She couldn't keep any food down and was clearly in serious distress. When we visited this urgent care, the provider (PA Letty) entered the room without introducing herself. She immediately began pressing on my wife's abdomen and then hit her back--without any warning or explanation. She spoke in medical jargon, and when we asked for clarification, she became visibly irritated. Despite the severity of my wife's symptoms, the PA did not recommend going to the emergency room and simply prescribed antibiotics. After two days on the antibiotics, my wife's condition worsened significantly. She had to be rushed to the ER, where she was found to be nearly septic with a severely inflamed kidney. This experience was terrifying and could have ended much worse. I strongly advise others to avoid this urgent care. The lack of communication, compassion, and basic medical diligence is unacceptable. read more

Don't come here, when presented with my options I asked the doctor for her opinion, she sighed and said, "idk" which is the most unprofessional thing I've ever experienced in a health care setting. Called me back with my results and proceeded to sigh and tell me "I don't know". It is actually laughable. Not sure what made her go into health care or if it's problems at home. read more

Don't get me wrong, the doctor that helped us, he was phenomenal. Very helpful, very personable. The reason for the low rating is because of the staff in charge of calling in the prescription. After leaving the urgent care, they did not call in the prescription, called them so they can send it to the pharmacy and I can pick it up the next day. They never did. Called them this morning and it took them over 30 min for them to call in the prescription. read more

Don't go there! They are clueless! Sent me to ER cause they did t have the equipment or the professionalism to diagnose! They give referrals on copy paper- they copies 100 xs over ! Dr has no bedside manners.. told me lab orders will be given to me at front desk.. instead she used the young interns up front to tell me to go to ER! Will be reporting this location! Told them that and Dr says, yes please go file a report! lol -guess she's used to it! In addition, violated all HIPPA laws... they left lap top in room with all patient names and patient records out in open! Pathetic! read more

I've come to OC Urgent Care three times and they've refused me medical treatment all three times even though I have health insurance. They come at me with a different excuse every time. You ask why don't I get in the car and go elsewhere? Well, I'm homeless and don't have a car. This urgent care is only two blocks from where I stay so going elsewhere is not an option right now. The staff have no heart or soul and are rude and unprofessional. They more than border on evil. I'm physically and mentally disabled as well as homeless and I have a strong feeling that I'm being discriminated against. It is impossible to get to the front door with no ramps and I've injured myself twice now trying to get my wheelchair and myself inside only to be denied medical care every time. read more

Wish there was zero STAR that I could give their Billing department....They are late in process to let you know whether there's a bill for the patients. They contacted wrong insurance group. And always ready to send your file to collection agencies. read more

I had to call them back 4 times because they didn't ever send my antibiotic RX, I was told to come back the next day for another shot. I arrived and they had no notes at all about my previous days visit. The receptionist was extremely rude. The PA that I saw was actually amazing the first day I didn't wait around for the second day visit when they told me they had no notes . The support and s untrained and unprofessional read more

This place is great. They were the most helpful, efficient, and knowledgeable staff. They quickly handled my situation and had a great follow up process. I definitely will be returning read more

I'm afab and I've been going to this urgent care for a few years now and every time I go the staff is always very kind and respectful towards me and my issues! They listen well to what I have to say and don't make me feel silly for how I'm feeling! It's usually very quick too, I don't have to wait long to be seen. I would def recommend this place! read more

I came in as I was sick and my work required me to have a doctor's note. They were super nice, helpful and attentive. I am definitely going back next time I am in need of Urgent Care. read more

They are very slow the wait is long not very friendly or even a update Just sitting this dirty nasty room and wait for on hour it make me later 2 my next appointment read more

This place is horrible. No triaging. No care. Just trying to make a dollar off sick people. Horrible experience here. They don't know what they are doing. Worst medical staff and reception staff I have ever encountered. Do NOT waste your time and money going here. There's tons of other urgent cares nearby! read more

The staff Mariana, Israel, and Brigette were very welcoming and helpful. The service by provider Ryan was great and fast. He explained all my symptoms throughly. read more

Great place to go they take great care of you Saw doctor Wu and he is awesome and informed me they also have televisora which makes it easier for patients definitely recommend read more

Dr. Wu and everyone here is great and this is my third coming here. Super great for anyone with Medi-cal. Everyone here is also so kind and welcoming! read more

I came in with my mom that was sick coughing a lot at 7:26 pm and they told me that they were not taking more patients because they stop taking patients at 7:30 I couldn't believe that they didn't let us in even after seeing my mom. A short lady stopped us at the entrance didn't even let us in. Very unprofessional when Google says they close at 8 pm It happened today October 12, 2023 read more

Very friendly staff. Doctor explained what was going on with me. Can't complain. Not the newest facility but nothing bad.

Straight up went somewhere else for exam and they didn't know anything. We came here for a second opinion and instant amazing. This location has staff that just knows how to get it done. Amazing staff altogether quick and nice. Danica was our helper and again straight up a BEAST. Knows her stuff and gets it done right. Ty for service and will come back over and over. read more

Walked in 40 minutes before close. The nursing assistant/receptionist wanted me to leave cuz of the time and was pissed the entire time he checked me in. Then the doctor kept trying to find ways to call the cops on me because I said I was in withdrawal and needed help. All kinds of unnecessary tests, like field sobriety, glucose, etc. read more

I walked in a few months ago because I woke up with a painful uti. Front office staff were pleasant. No wait, was seen by the PA and walked out knowing I'd have some relief after I got an antibiotic. Few months later, my husband was experiencing cold symptoms for a week. His COVID test were negative and he started experiencing shortness of breath and lightheaded along with his cough. I recommended he be seen here after I had a good experience. He walked in and was seen very quickly. The nurse and PA we're great and treated him with a steroid shot and a breathing treatment. Also prescribed him a steroid pack and antibiotics and gave him an order to get a chest X-ray done just to rule out pneumonia even though he was treated today for bronchitis. Over all, the front office staff, nurses and PA's have been great for my family so far. This is our go to on the weekends when we can't make it in to our primary doctors. Thank you all for your efficiency and great service. read more

Danick! Is Super awesome not only did she open up the office but she was able to help me find my insurance member ID and updated in the system that wasn't updated last time I was here. She is so awesome and working by herself she definitely gave me world class customer service and she definitely needs a raised read more

Sunday afternoon many other urgent cares are closed except for this one and I was so lucky it was open. The staff was exceptional . Their quality of concern and care I could not believe and made me feel like family . They took their own time to understand my situation and help me register because I was a new patient. I was fortunate it was not very busy . They told me well in advance but would be done in the late the time and specifics of my care. When leaving and feeling much better they assured me I'm on the road to recovery . I was instructed to call and follow up if there were any questions or issues which made me feel much better . read more

This is my go to spot when I need to get check out fast! Danica, who works at the front is always so sweet and informative. Highly recommend! read more

I came in for pink eye and the staff was really kind and accommodating. Dr Woo saw me and got my prescription sent right away. We recently had a hurricane watch and all the other urgent cares closed but this one stayed open. Great to see we have caring individuals helping us out. read more

This Urgent Care is one of the fastest I've ever been to. Melissa and Hailey helped me at the front counter. They were super helpful and genuinely kind. They helped me find a pharmacy near me who took my insurance. I was seen by Dr. Wu and he was patient with me and made sure all my questions were answered. He was also very friendly. Overall everything was fast paced but excellent care! I recommend this place to everyone who needs urgent care. Better than the rest! read more

Bridget was extremely rude. Put me on hold for a "brief" moment and it ended up being 15 minutes. At that point I had already arrived to the clinic. All I wanted to ask was what their current wait time was. It couldve taken easily 2 seconds to tell me. Once I arrived at the clinic she didnt bother with greeting. Once she got off the phone, and I asked what it was she simply said there was 3 before me. She didnt bother to actually give me a time estimate until I asked for it. Then after telling me 30-45 minutes with an attitude she asked me that if I wanted to be seen to fill out a form even after I had asked if she could help me find out what the Tustin locations waitime currently was. Every other MA at this location has never had a problem calling and asking for me, but her? Not willing to help out at all or actually try. I eventually walked out. Terrible patient service. I came to the Tustin location after calling them personally and they answered within seconds and told me there was no wait. How easy could it have been to tell me the long wait time at 4th street instead of having me on hold for 15 minutes straight and me ending up getting there in person before being helped? Overall very disappointed. read more

I came in for a sports physical and Melissa at the front desk was very kind and extremely helpful. I would come back for urgent care services here because of her. They were so sweet Melissa was so helpful I'm glad I was taken care of really fast and greeted with a smile. I would definitely recommend. - Amanda read more

Quick service and attention to detail from the doctors. Good communication on wait times and with what the doctors are thinking.

This place is a joke. I got a dog bite and I went to the urgent care. I needed to get antibiotics and immediate treatment. The medical assistants in the front desk stated that if I do not report the dog they will not treat me. They denied me treatment because I could not provide the information of the dog. I DID NOT HAVE THAT INFORMATION. This place would rather harm the patient than provide patient care. I understand that they may be legally obligated to report a dog bite, but if a patient does not have that information where in the law does it say to harm the patient? Isn't there an oath that the providers practicing at this urgent care took? What about the owners of the urgent care? Did they not take an oath to not cause harm? They caused harm by denying me urgent treatment. Infections can progress quickly and lead to serious consequences if not treated as soon as possible, but I guess this urgent care doesn't really practice medicine? THIS PLACE PRACTICES MEDICAL NEGLIGENCE. read more

Id usually give them 5 stars because theyre usually so good & quick with service. I show up AN HOUR before they close to be seen for my head & theyre closed! An hr before their actual closing time... Is this even allowed?? What good with health care if theyre gonna just leave when we need them most? read more

OC Urgent Care - Business hours - Urgent Care Near Me - Santa Ana, California

Saw Dr Wu today. They were so quick and helpful. I was in and out and prescribed with the medication I needed within 20 minutes !

This urgent care is the best I've visited in the area by far! NO wait, they were super friendly and professional and they made it such an easy process. The doctor who saw me (I forgot her name, forgive me) was very young and sweet, and figured out what was up with me right away! No lollygagging, no making me wait, I was in and out with the proper diagnosis and prescription for strep throat sent to my pharmacy in under 45 minutes! Thank you again to the professionals at OC Urgent Care :) :) read more

Tried seeing different doctor. didnt know hardley anything. Perscribed for 7 day treatment. Ran out on day 3 and office manager requires o be seen again to get more. Terrible people. Dont go here. read more

I took two of my kids in for sports physicals. They were very friendly, caring, and efficient.

It was the closest urgent care I found that could take me in right away and get me some blood work. They were really nice and made me feel fully comfortable. The wait to get in was not too long, and they were very accommodating with all my needs. The reasoning for 4 out of 5 stars was because of two reasons. The first reason was, they basically broke down it would take 3-5 days for my results. I never heard back until I called them back to see what were my results. The second reason, I struggle with anxiety and the doctors all talk at very fast pace, however when I asked the had no problem repeating themselves or going over something I didn't know. Other than that the place was clean. Staff was nice. I will return here if I ever need another urgent care! read more