Response to the owner- Seeing all your response to all your bad reviews as "ridiculous," is…read morehilarious to read. Your response to numerous bad reviews, which in business is called a trend, is what is hilarious!

Once we walked in to the store an associate sitting behind the counter looking at computer said…read morehello and that was it! He did not bother to stand up and ask us if we needed any assistance. I would never step foot again in a store where you feel like no one is there!!! Worst customer service

The buying process was obviously the best part. Easy, Steve was great and I can't say enough about…read morehow wonderful that part was. Installation? Terrible. Currently I have a team of installers here for their 3rd or 4th attempt of getting it right (mind you, the reason for the repeat visits is not my pickiness, but their inability to measure correctly). Not only that, but my "dedicated customer service person," Ross is completely absent. He called me once, and since then has returned 0/3 phone calls. We also gave him a schedule for install based on needs from electrician and he was incapable of correctly reading the email and scheduling the install team appropriately. Additionally, no apologies for my experience. A month since this install was supposed to be done and there are still drills whirring in my house. I can't speak to how 'nice' the cabinets are because I dont know if I'll ever really enjoy them. Avoid, abort, do not pass go. Pick a different provider.

These guys are total grifters! We are a high end contracting business who actually have our own…read morecabinet shop. We often get too busy for our own shop to handle, so we reached out to precision to help us with a beautiful custom home in Tiburon with great clients. Unfortunately, precision cabinets, with their bs artist salesmen convinced us they could handle the project. Wrong. From their bait and switch sales pitch, to their delivery of sub par cabinets with total junior level install, our relationship with our clients took a serious hit. After repeated attempts to have them come back and fix their mistakes, we finally had to take things into our own hands to get it done right. Don't be fooled by their salesmen. They are professional con artists. I hope they clean up their act for future clients and their own reputations.

DVC proved to be a perfect choice for us, and Christina was the star of the show…read more Christina was professional, patient and very skilled at helping us through our whole project. She spent a lot of time with us and brought forth a wealth of design experience and our end result was beyond what we had hoped for. Christina listened carefully to what was important to us, took the time to educate us, make suggestions, and guided us to the right cabinets at the right price. She also was great at paying attention to important details that we would never have thought of. Our cabinets were delivered when promised. Christina showed up at our home on delivery day to make sure everything was there, unloaded properly and undamaged. She referred us to an expert installer who was equally professional, very seasoned, great at communication, and most importantly provided a high-quality installation in a timely fashion. If you are serious about having quality cabinets and great results, I would highly recommend DVC!

We ordered cabinets from Diablo Valley Cabinetry in May and were told they should arrive the middle…read moreof October. No problem since I was doing the remodel myself and needed the time to be ready for them. Having heard nothing by late November though I called to check on their status. They said "they are not that late because they were due the middle of November. Wrong. They were due the middle of October. But I let that put-off slide and continued to wait. Still no call or explanation from the store. Finally, three months late, with still no apology or explanation from the store, the cabinets arrived the middle of January. The truck driver was supposed to notify the store that they were on the way with the delivery, but he failed to do so. No big problem there. As the boxes were carried in my wife checked off the box numbers against the shipping manifest and all of the boxes were there with numbers that matched the manifest. We now had 45 large boxes crammed into an eight-foot-wide small kitchen and stacked on top of each other. A few shipping labels were facing out, but most were understandably hidden behind and under other boxes. But other than being three months late with no explanation, this is where the screw-ups began in earnest. I notified the store that the cabinets were here, and the project manager, Yvette, came by a couple of hours later. We were handed two sets of installation instructions, one set for us and one for the installer. I had no chance to look at the instructions and Yvette didn't compare them to the shipping manifest before leaving even though we all stood amongst the boxes with shipping manifest in one hand and installation instructions in the other. After she left, I opened the instructions. The cabinets were all shown on a schematic with big red numbered boxes identifying each cabinet and its proper placement for installation. Out of 45 boxes NOT ONE NUMBER MATCHED THE SHIPPING MANIFEST. Before installation could even begin, this 78-year-old man was forced to crawl among boxes, finding shipping labels and part numbers to correctly correlate the box numbers to the mislabeled installation instructions. It was a time-consuming and back-breaking job which required several hours to complete. The next day I called the store and asked to speak to the owner to see if he would be willing to compensate in some way since they still had our deposit for counter tops to be ordered when the cabinet installation was complete. I have no major complaint with Yvette or other store staff that we dealt with over the last six months. Delays and mistakes happen. But when I spoke with Frank, the owner/president of Diablo Valley Cabinetry, his attitude was too bad, so sad. He wouldn't even apologize for the delays and major errors in the installation instructions, let alone agree to even modest compensation. At no point did he ever really apologize for the delays and errors that were made in this deal and refused to take any responsibility for the company that he owns and operates. He also told me that he would find out why there was such a long delay and how the installation instructions were so wrong and get back to me with answers. He never did. When I politely suggested we would take our $4,000 countertop deposit and go elsewhere he told me they would keep $610 of it because the material had already been secured. We were forced to stay with them or forfeit the $610. And they still weren't done with their costly and time-consuming errors! I was told to put down 3/4 inch plywood in advance of the countertop company coming out to measure and prepare the template. No problem, that part was my job. So a friend and I, since plywood is heavy and a two-man job, spent half a day buying, transporting, cutting and installing the plywood. Then when ROMARTS MARBLE & GRANITE, a subcontractor of Diablo Valley Cabinetry and a great company to do business with by the way, showed up I was told that our plywood had to be at least one inch thick instead of the 3/4 inch that Diablo Valley Cabinetry mistakenly told me. Back to Home Depot with my friend to buy plywood to transport, cut and install on top of the 3/4 inch. More wasted expense, time and work. A company is only as good as its management. In this case the management refuses to take responsibility for any of the mistakes made by the employees. This post will not surprise Frank because I told him I was going to write it. I waited until now because as I type it the countertop installers are here and putting in the countertops. ROMARTS has done a great job with the countertops and the owner himself spent 1 1/2 hours with my wife and me in laying out not one, but two design options for us to choose from. I would suggest dealing directly with them and bypassing Diablo Valley Cabinetry altogether.

Professional, courteous, responsive, well-priced and just genuinely nice people at Rann Valdez…read moreStone! Rann and his team did an excellent job replacing some of our kitchen and bathroom countertops. The new slabs completely transformed and brightened our spaces-- it almost looks like we did a full renovation. Our project was definitely not an easy job with quite a few unforeseen issues cropping up with our house, but Rann and team dealt with them quickly and professionally. The excellent quality of workmanship and the creative advice given by Rann on design has resulted in a stunning final result! The edges and seams were so well done - everything looks seamlessly continuous like a single piece. Thanks Rann and team - we will be sure to use you again for future projects and will recommend you to others!

We just finished our kitchen remodel and worked very closely with Rann Valdez to personally guide…read moreus through the process from selecting the stone counters to demo of our kitchen to measuring up our kitchen and then finally installing the stone. My wife and I could not be more pleased with Rann and his team. I built our home 20 years ago and it was time to upgrade our kitchen counters. From start to finish, Rann was there every step of the way. As a custom contractor, I can't say enough good things about our experience. It was trouble free, on time and on budget. Rann communicated to us every step of the way so we always knew what was happening. I highly recommend Rann Valdez Stone to do your stone counter tops

Great job on my shower. Excellent selection and assistance from.the office staff. Installers were…read moreamazing, on time, clean and did fabulous work. Very pleased with my experience. Thank you!

I would like to thank everyone that works for this wonderful company. My experience with Brenda,…read moreMaria, Hector, Mario and Francisco could not have been any better. It is a rare occasion to have this kind of customer service, quality of materials and workmanship. Usually there is always some kind of problem that has to be dealt with when having home improvements done. Brenda and Maria handle the showroom, scheduling and billing so professionally it was a pleasure to deal with them. Hector and Mario were also professional, cared about the job, didn't damage anything, cleaned up afterwards to where you couldn't tell they were here. They did an outstanding job!

We wanted to renovate our kitchen and bathrooms without having to do everything ourselves and MSK…read morecame recommended to us from friends and other families we knew and they sure didn't disappoint us! Most importantly, MSK listened to all our conditions, likes and dislikes and never really went over budget at all and even finished the work ahead of time which is unheard of in construction industry! Kat, Kelly, Curt and all of them were detail oriented, patient, and we loved working with them. It showed their experience in this industry and all the vendors they work with were also great. Communication was easy with CoConstruct and it was great to not to have to deal with every small thing. MSK took care of all the permits, engineering and inspection paperwork's which I think was the biggest hurdle prior to actual work. I would highly recommend MSK!

I had been wanting to remodel my kitchen and living areas for the last few years. My first phone…read morecall was to Kat, the co-owner at MSK Design Build. She spent close to an hour with me on the phone and provided a rough idea of budget as well as ideas to make the job more cost effective. Following that, I spent several months and considerable time meeting with several other designers/builders in my area. As a result, my decision to work with MSK is based as follows: 1. They spent the most time and effort upfront to provide a realistic estimate and made every effort to include costs that others overlooked (i.e. asbestos abatement). 2. They were very clear about the process and scheduling for the job. The utilize an application that is transparent for both the client and themselves. It was very clear to me that responsibilities were well defined in their company. 3. They took the time to explain the details of the job to me. Prior to signing design contract, they were available to answer any questions or concerns I brought up. 4. Specific personnel would be assigned to my job. It would not vary throughout the duration. 5. The fact that they design AND build (from their own design) was appealing because that would minimize any discrepancies between a separate design company and a separate build company. Linda was my designer. Although she is now retired, she has many years of experience in design. She did an outstanding job in the new layout of my kitchen. In additions, she made other helpful suggestions of things that I was not aware of or had overlooked. To help me select materials, she assisted in every step with flooring, plumbing fixtures, tile, counter tops, etc. She made appointments with their vetted venders and we would go together to make the selections. Linda had a clear understanding of my preferences and guided me towards making sound decisions. I was very pleased with the trades people who performed the work. Joe was the lead carpenter. He was meticulous and took great pride in his work. He did an excellent job of installing the new cabinets, casing work and trim details. Shawn was the painter assigned to my project, and again, his expertise and experience was evident in the finished project. Jorge was the plumber for the job and like the others, his work efforts were appreciated and his abilities added to the job success. These individual's main concern was to do a job I was pleased with and I never felt their extra efforts or time spent were a burden to them. Like their vendors, MSK have several years of working with the subcontractors used for the tile work, electrical, counter tops and sheetrock. They were all professional, timely and courteous. Communication throughout he project was outstanding. Curt was my Project Manager. Any e-mails, text messages, concerns, etc. were addressed and answered promptly. The work areas were always clean at the end of the day and construction debris was removed promptly. The project came in on schedule and on budget. MSK did exactly what they said they would do. I was very pleased with the results and would not hesitate to recommend MSK Design Build for anyone who is looking for a reputable company.

I reached out to Russ since the company that did our cabinets closed. I needed some kitchen cabinet…read moredoors repaired and a trim panel made for above my refrigerator. Russ came to the house, measured, gave me an estimate. He is professional, friendly and reasonably priced. I would definitely use Meadowlark Woodworks again and I'll be referring them to my friends and neighbors.

When we needed a custom wood base for a large statue, I called Meadowlark woodworks. I received a…read moretimely reply from the business owner Russ Monroe. He came out to our home to inspect the project, take measurements & show me wood stain color samples. One week later, he returned to our home to install the new wood base. He exactly met our expectations & we can confidently recommend Meadowlark Woodworks to anyone looking for a skilled tradesmen to help them with a custom woodworking project.

I can't say enough great things about Coliseum Tile. The quality of their materials and their…read morecustomer care are truly outstanding. From start to finish, communication was open, consistent, and professional. Daren kept me updated every step of the way and always available to answer any questions or concerns. As a Realtor managing the design and renovation for my clients, finding the right materials is crucial. I had been searching for the perfect flooring and couldn't find exactly what I needed, until I walked into Coliseum Tile. I was greeted by Daren, and within minutes of explaining my vision, he guided me to exactly what I had been looking for. Daren understood how important timing and communication are, especially when working with clients, and he made the entire process seamless. His updates and attention to detail made my job so much easier and helped ensure everything stayed on track. The final result exceeded expectations--the floors look absolutely beautiful. 10/10 experience. Highly recommend!

Tries this business out twice. First time took home two samples. The salesman stated the tiles…read morehad the same name but were from different companies. Picked our favorite and returned the samples to the store to order. Was extremely direct with the saleswoman about what we were told about the same name, and to make sure it was the right one from the specific company. She flippantly said yes, she understood. They never called when it was ready, so I had to call them. It took them a couple of calls and hours to realize my order was in, but many of the tiles were broken. Went to pick up, and sure enough, it was the wrong tile. They had separated the broken ones for replacement, but still found several broken ones they had missed or were trying to pass off. Longer story, but they eventually made it right. Gave them the benefit of the doubt and tried again. Again, no communication. Each time we called, we were told it would be here in a day or two. Several times, we were told they couldn't provide an update because the manufacturer was closed on the East Coast. This was after we were told the tiles had already shipped. Shouldn't they have a tracking number if they were telling the truth? Again, they did not call when the tiles came in, and we had to call. Sure enough, nearly all the tiles were broken in transit. They could not expedite new ones or provide a concrete eta on replacement after we waited nearly a month for the first tiles. Then, when we asked for a refund, they would not provide one until they got their refund from the manufacturer. I'm sorry, that is your bridge to cross; my business was with them. Fooled me twice, won't be a third. Stay away.