The online ordering process was straightforward and easy. The order and delivery status…read morecommunication was timely and professional. When I picked up the coping stones, there were a couple of pieces that were damaged during shipping. John made the replacement process haste free and in fact delivered the replacement product to my home himself. Very pleased with the friendly interaction and great customer service. Tony V.

The best displays and assortment I've ever seen! Chris was very helpful with design and selection…read morefor my project.

They did some small repairs to our tile flooring and bathtub. my kids cracked 5 tiles in their…read morebathroom and I was dreading having to repair/replace it all. The Grout Expert team made it seemless and found all the cracks that I did not even notice. You cant even tell there was any crack there before! I will have them back soon for more tile work for sure!

Very quick response time. Did a great job taking out the old and putting new grout in a walk in…read moreshower. Looks lovely, highly recommend!

they're a green cleaning company, so no chemicals. No smell. Nice and clean. will definitely hire…read moreagain!

Professional, thorough, and efficient. I'd definitely hire them again…read more They were able to remove the stains I had in the carpet.

Great source of large format porcelain for your projects…read more Beautiful showroom. I love all the textured porcelains. Their European cabinetry really contemporary and a good choice if you can wait 12-16 weeks for delivery.

We were excited to work with them as their tile and vanity selections looked great in the showroom…read more When we received the tiles it was completely different from what we had selected. The samples we liked in the store didn't match the final delivered product. The color was off and the texture was just a print. Not the sample we had seen. Also, I would be very careful going to Porcelanosa, their quality seems good in the store but when you get the final product at home, it is not that great for the price you pay. The stone-looking tiles have a blur pattern that is fake and stamped on and that is not what we saw on the sample in the store. On bringing this up to the team at PORCELANOSA, they said that their batches can vary in color. This was also not told to us when we went to buy the tiles. We wanted our floor tile to be light and the walls to be darker. We ended up having the floor and the wall tiles look the same. The Vanity also was not constructed well. The doors would not align straight. And the customer service is not very good. Not helpful and pleasant to work with. The return instructions we not clear and the whole process was a very bad experience. And they don't provide pickup of the damaged items. You have to arrange for the large vanity pickup yourself pay their shipping fee or take it back yourself. Upon complaining multiple times they agreed to pick up the defective vanity for us. I will not be going there again.

Working with elegant stone and cabinets was so easy. I was worried something would go wrong, like…read morethey would cancel and adjust date, or would take lo ger than they said. But no. From beginning to end we t smoothly. We hot counter top, backslash and new sink done in 8 hours, 2 guys did all the work. It looks great, love it and would recommend.

We just redid our kitchen and our contractor sent us to Elegant Stone and Cabinets for our cabinets…read moreand countertops. Kira helped us pick out the cabinets, counter, sink, handles and she did an excellent design of our kitchen. The kitchen turned so beautiful and we are enjoying it so much! Thanks to Elegant Stone!!!!

Response to the owner- Seeing all your response to all your bad reviews as "ridiculous," is…read morehilarious to read. Your response to numerous bad reviews, which in business is called a trend, is what is hilarious!

Once we walked in to the store an associate sitting behind the counter looking at computer said…read morehello and that was it! He did not bother to stand up and ask us if we needed any assistance. I would never step foot again in a store where you feel like no one is there!!! Worst customer service

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.