So glad we found this place. Brought my wife's car here after getting some stuff fixed at the…read moremechanic (who didn't say it was totaled) and they helped us navigate the insurance claim and get her what she deserved, a new vehicle. Any wreck or issue in the future, this is the first place we'll come.

Customer service is a priority for the Allen Auto Body team. Amanda kept me informed during every…read morestep of the process. She also had our best interest at heart, it was obvious. Ultimately, our truck was totaled, but if we need any work done in the future, I'll definitely go with them.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

I'll start with, the only bright spot with this car buying process is Elias. This guy was so nice…read moreand helpful. Let's get into it. My wife totaled her 2020 Ford Fusion so we were on the hunt for a basic SUV all we really wanted was a bigger screen for navigation purposes. We told them over and over what our payments were ($377) with an incredible and unbeatable interest rate (.9%). We were realistic in that we probably were NOT going to get that rate again. That was okay. We knew that going in. We started with saying that we were interested in an escape or eco sport. Something on the cheaper end. Obviously there is limited inventory so neither of those options were available. We were shown a 2021 Nissan Kicks. - valued brand new at about 19.5K. Right in our price range. There were no floor mats, the car was dirty but had the basics of what we needed. We test drove it and started with numbers. (The real fun part). Elias was open about how at this dealership they AGREE on a price. Which we settled on 24.8K. In my opinion STILL overpriced but it's fine. We were told "at this point we just want to get rid of this car". Tyler, the manager came in after I countered and basically said they couldn't go down any further. That they would then lose money on it. He said "I don't ever want to get someone in with finance and then their payments are double what they thought." When we moved to finance, I started to get cold feet. Yes the maintenance package and the warranty was great but it would make our payments $502. Our fusion payments again, we're $377. So we were already over budget. Not once did finance give us the total of the car. They focused on ONLY telling us how much our payments would be. I mentioned 3 times how I wanted to come back on Monday with a down payment and was basically dismissed. And was told "well the difference would be $50". Doesn't matter. The moment someone says I'd like to come back, that's a hint. Or at least it should be. When I finally got all the paperwork together the next day imagine my surprise when I saw the total amount financed was 35,000. For a car that OFF THE LOT costs 19.5K. This car was used with 4800 miles. Not to mention with interest the total amount of the car would be almost FORTY THREE thousand dollars. That is more than my F-150 cost brand new. When we called to ask about possible return of the vehicle since this was WAY out of our price range, finance said "we don't accept returns". Tyler, the manager said "let me get more information and I will get back to you soon" ...2 days later and I still have not heard back. Bottom line is, it wasn't a horrific deal but we definitely could have gotten something else for $502 a month. We just should have taken our time and resisted the pressure.

Amazing staff and service. Highly recommend heading over here, no matter where you are in OC…read more Staff is so very patient and helpful they helped me with my complex needs as well as my cars needs.

The did a great job on the collision repair, but I was upset when i gave them a full 80% charge and…read morereturned to me with 7% charge.. I had to asked them to plug it in before I pick up the car. I had to go straight a supercharger just to make it home. Also was upset that the white leather was not covered because you can see dirt prints where you can someone with dirty hands and clothes sat in the seat during the repair. I had to go straight to O'Reillys buy leather cleaner before the seats condition get worst. Besides those customer service complaints, I will return for future after market add ons or acute cosmetic body work. Plus they are the only shop the work on Tesla's.

These guys are phenomenal, when the roads iced over and I found myself in the ditch. When no one…read moreelse could help, this man did. It was -6° and while he was sliding down the road working the controls he assured me that it was alright and answered all my questions. The service he provided me and the price was extremely fair and I am very grateful there are towing companies who still appreciate their customers and treat them right. Thank you again sir! I appreciate it!

My vehicle was involved in a car wreck; after spending four months at this shop it sounds way worse…read morethan before. Can't even go 70 mph on the highway right now. After the insurance dished out $14k to them on a car worth $17k. Had to out source service for the placement of a sensor. These guys can not get their head out of their ass.

Debbie was on top of taking car of everything. Extremely informative and detailed about whole…read moreprocess. Definitely recommend. My vehicle looks better than before the incident.

This is a local, family-business and one I would highly recommend to anyone. I am a highly…read morescrutinizing BMW owner and couldn't be more pleased with the results and experience I had with Dorsey & Son body shop. They are busy, but very worth the wait!

I've used this mechanic for years. He doesn't pull any wool over your eyes and will tell you what…read morehe actually finds without adding on anything you don't need. I don't trust anyone else for car repairs. You will be welcomed with a smile and affordability. I highly recommend this shop.

Brian fixed my car's electrical issue in less than 30 minutes at less than half of the initial…read moreestimate. If I have future care issues I know where I'm going for repair. Also, they have a clean shop, very friendly customer service, and reasonable rates.

Called about a quote and mentioned providing my own parts. Before I could finish my sentence the…read moreassociate told me they didn't do that and that he couldn't help me. He didn't even offer any other solution such as giving me a quote on what they could do. Instantly dismissed me. Will take my business elsewhere

Fleet is not accountable for any mistakes they make. The overfilled my transmission fluid levels. I…read morecalled them from the road and told them there was transmission fluid on the back of my truck with a transmission warning code. I took it to them when I got home. The said it was fine. I went on another trip and it happened again, thrown fluid and code. I took it to the Edmond dealership and the code registered overfilled. They even said it took more fluid than they thought it should. I'm sure by the other reviews they are able to do brake jobs and change oil..but in my opinion you better hope things work out. Do not take your car to them. Dave

Timely. Honest. Quality and loyal. Tom is no nonsense and very experienced…read more 85 characters is asking a lot. I was in accident.

Good, friendly staff that does a great job. Best you're going to find in the downtown area. Very…read morereasonably priced. Quick service. Highly recommended. My auto shop of choice in OKC.