Good service, friendly, knowledgeable people and a decent price. This is a commercial service with…read morea personal feel.

I have what I have described as the Computer From Hell which I purchased in desperation 2 years…read moreago. It could take up to 15 minutes from when I turned it on to be able to use it. I knew I could not go through another tax return with it. The first place I went, I didn't feel confident they would fix it. I went back and picked it up the next day. An on-line search took me to Intrex. As soon as I put it on the counter, the young man said, Oh I can show you what this needs. In 3 days I have a computer that works like you would expect. It cost $100 to have this albatross fixed. I paid more than that because I had them add additional memory in order to put all my photos on it. It's nice to talk to people that know what they are doing. Reasonable prices and experienced people.

I should of read the reviews before I went there last Saturday. My son had his iPhone 7 repair for…read morea light crack. We just gave them $120.00 for NOTHING. It hasn't even been 7 days and my son's phone looks worse. OR someone doesn't know what they are doing. I've had some other devices screen replace by another company and never seen this issue so bad. I called to see if they would be willing to look at it and re-fix it, all I got was call back to offer me $20.00 off. So I would of been paying $220.00 to fix the screen correctly like it should of been done the first time. No thank you. Obviously good customer service and retaining customers is not their objective. They are using fake and cheap parts to repair the screen. It feels and looks like cheap paper. I have included a screenshot. PLEASE DO NOT GO THERE. Don't even take a chance like we did. It's so bad that now we have to purchase a new iPhone 7 at current retail price . I'm very upset and should not of trusted them with my phone.

THOROUGHLY FRUSTRATING EXPERIENCE!…read more This was just about the most exasperating customer experience that I've ever had in my life. I brought my laptop in while visiting my brother in Raleigh because upon plugging it in I noticed that the battery icon was reading "battery not detected". I had recently replaced the battery but it had been working just fine for about a week, no problems with battery detection during that time. Then all of a sudden it starts reading battery not detected. So I bring it in there May 28th for (only) a diagnostic because they do free diagnostics and I figured why not I may as well. Well, here we are on June 19th AND I STILL DON'T HAVE MY LAPTOP AND THE PROBLEM STILL HASN'T BEEN RESOLVED. During the diagnostics they had ruled out the battery itself and the charger as potential causes of the problem so they thought it was that the diodes on the motherboard had gone bad. Fine. Do they call me ahead of time to tell me what they thought the problem was and ask if I wanted them to order the part first? No. They go ahead and order the part without my consent, meanwhile I need to be heading back to Boston within the next couple days. Because they had already ordered the part I felt compelled to just leave my laptop down there in order to resolve the issue as quickly as possible (or so I thought). A week passes. Two weeks pass. They still haven't received the diodes. Not necessarily their fault, sure, but they make absolutely no attempt to keep me updated by calling me periodically. Nope, I have to go out of my way to call them at least five or six times over that time period to get an update, and half the time they didn't even know what the status was because my technician wasn't in and apparently they don't communicate with each other very well. They finally get the part in last week, they say they're working on it and will call me back, of course they don't call me back, so I call again on Monday only to learn that they replaced the diodes AND THAT DIDN'T EVEN RESOLVE THE ISSUE. So here we are, three weeks later, and we're back to the drawing board and it's as if I had never brought it in there to begin with (which I now wish I hadn't). I brought it in simply to get a diagnosis of the problem and it turned into this huge painstaking situation. I ended up having to send my brother who lives nearby in there today to rescue my poor laptop and ship it to me himself. It will FINALLY arrive on Saturday, 25 days since I brought it in, AND THE ISSUE STILL HASN'T BEEN RESOLVED. Not only will either of us never go to this place again, but I am also going to be extremely gunshy about taking my laptop ANYWHERE for service ever again. Lesson learned thanks to this absolutely awful experience: troubleshoot as much as you possibly can yourself, then bring your device in somewhere only if you absolutely have to. I can't speak to how this place does with phones but I would STRONGLY ADVISE AGAINST anyone bringing their laptop in, because you won't see it anytime soon. At least they didn't charge me for all the trouble, but that's small consolation at this point. Thanks guys. Unprofessional, indifferent, and incompetent.

Tech Wizards is a great business to know - especially in a crisis. They saved me when my laptop was…read morehacked. We had the opportunity to work with Bryan, Brandon, and Zack. They are all great. They are our best tech friends! We are thankful for them.

We've used Tech Wizards (formerly PC Wizards) about 2-3 times over many years to transfer files and…read moresettings from an old PC to a new PC. They used to do housecalls but are only doing drop-off service during the pandemic. The staff is really friendly, and the prices are reasonable. During my latest experience, I dropped off both PCs before heading out of town and they called me to give me updates. We have not tried their online support but they offer that as well. Okay, to be honest, their website looks a little outdated but don't let that dissuade you. We'd recommend this local business.

Highly recommended! Provided assistance to both my husband and myself to multiple questions…read moreregarding each of our computer concerns. Knowledgeable, polite and pleasant during our interactions. Quick response and appointment provided Fern N

Bought a refurbished computer and Danny transferred all my programs from the old computer to the…read morenew computer in a short period of time.I give him five stars. Buddy

Fixed my problem in a timely manner. Will definitely use them again and would highly recommend them…read moreto anyone.

As promised, I'm here to update my review!…read more If I were able to rate this company 25 Stars, I would! Mr. Ben called me personally to make sure that he could do everything possible to fix my issue and they did with some bonuses included! I will most definitely recommend anyone that has issues with with their electronics to use this company! As I stated in my previous review, I had no issues with their professionalism nor customer service. The gentleman that work here were fantastic! And special shout out to Mr. Ben, the owner! Blessings to you! I'm going to leave my previous review below For context --------------- I'm only giving 3 stars because I am a Mac User. My general experience was good with this company... it's just that I found out after paying and bringing my new drive home (but not being able to seamlessly access my data), tthat they don't have a mac in office. My new drive was formatted to Windows (although I'd already formatted it for compatibility with my macbook). While i can read the data, I can not actually open my Adobe libraries or programs, nor can i partition the drive because of the way it was set up. I will update my review upon final resolution.

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Greeted at the door and was helped right away. I had $35 in Best Buy rewards and decided to…read morepurchase a mini fridge for our garage. It was on sale for $99, including rewards and tax, $77 out the door. Very helpful associate named Ozzy helped me, the gentleman at the front (Zac, I think?) loaded the mini fridge into my car. Entire process was under 20 minutes! Plenty of parking but the spots are pretty snug.

9/12/21: I went in to buy my grandmother a replacement cellphone. No one greeted me at the door yet…read morethere were staff standing there talking. I found the section the phone was in, selected what I wanted, & proceeded to the cash register. The store was neat, tidy, and clean. The cashier was kind of friendly. She DID have a hard time ringing up the phone though & had to ask for assistance. The guy assisting her had a hard time too. They were scanning every barcode on the box. There was only 2!!!! How hard could it really be??! Anyway, they finally figured it out & I was on my way. I would definitely go back if I needed something from there. They were following social distancing guidelines. Masks are required & the floors are marked.

So I had the dreaded, anxiety producing, melt-down experience of the "Blue Screen" on my laptop…read morethis week. I wasn't sure where to go so I turned to the trusted Yelp community and thank goodness I did! I decided to go with The Computer Cellar for the win and was very pleased. While I was hoping for an easy fix, it wound up to be a bit more serious. BUT, Chloe and Gabriel are angels, they were so calm, genuine, and trustworthy that it made the process bearable (that and some wine! I'm not going to lie!). It was New Year's Eve and they didn't want me to have to wait until today to get my computer back so Gabriel saved the day and fixed the laptop before closing. The cost was reasonable and while I hope I don't have problems going forward, if I do, I am DEFINITLEY go back to them!!! I hope you guys had an awesome and well-deserved New Year!

They're the best! Gabriel fixed my MacBook Pro power charger at no cost by replacing a part of the…read morecharger. Five minutes and done. They are now partnering with Bull City Mobile Repair for repairs they did not previously do - both are highly recommended!!