They charged an exorbitant amount to replace my alternator and battery (battery was 2 months old)…read moreand on top of that did not tighten the alternator enough. I was able to wiggle the alternator by hand, which caused the belt to slip and unstable voltage. This triggered multiple codes including O2 sensor heater codes. Once I tightened it myself, some of the codes went away. Still feeling with residual electrical problems from that. Bad business these guys. STAY AWAY!

We live near Baldree's and like doing business with neighbors. We needed tires and visited a few…read moretire places for prices and quick turnaround. These are nice and honest people and we will definitely do business with them again.

Trent Cadillac is worthy of the Cadillsc brand. The…read morepurchase experience was great. Since purchase routine service, oil changes, tire rotation done at a very fair price offering a great value. My XT 5 always returned clean and with a clean bill of health as a check of systems is just part of the great service!

Bad and COSTLY experience. Don't be fooled by the smiling faces and very "friendly" persona of the…read moreservice writer. Every time I asked to see the service tech video of the the problem I was told the "system is down". I asked that the video be msg to my phone. They would not send it. Went in for oil change on my GMC Terrain. Was told there was a very slight drip from transmission and that it needed to be repaired before it got worse. Service writer said it is probably a seal. Even though I had never seen any evidence of fluid leaks on the floor of my garage where the car lives, I said fix it because I did not want to have an expense down the road. Service writer also said to get it done before the 3 year bumper to bumper ran out so the cost would be covered by the warranty. Sounds like it made sense. The "repair" was made. Unfortunately I noticed transmission fluid on my garage floor the very next day. Took the car back to Trent. Service writer said it may be a transmission case but this time they fixed an axle seal. The axle had NOT been leaking before they "fixed" the transmission "leak. Next day I again noticed new transmission fluid on my garage floor. Took the car back to Trent. Service writer said it was probably the transmission case warped. They worked on the car again. By this time I was completely unhappy with the Terrain and the dealership service center. I did research and saw that the terrain and other GM products had an ongoing problem with transmission leaks. I got the impression that the Terrain was not a reliable car for my wife to drive anymore. Decided that I needed to trade it in and by a more reliable vehicle for my wife to drive. This experience cost me thousands of dollars. I have a gut feeling that the service writer and dealer service center (because of their sloppy repair) screwed me royal.

Love the service department...always did what promised never a problem told my car wouldn't be…read moredone on time

We just bought our third Subaru from Alan at Riverside. He is always honest & trustworthy & makes…read morethe purchase experience easy. I couldn't recommend him with any more enthusiasm! The Service Department has taken care of our SUV's & RV for over four years. They always do an excellent job with honesty, dedication & attention to detail. We'll be Riverside customers for a long time!

My car has been either serviced or repaired at Patriot Automotive Center 3 times. Each time the…read moreservice has been excellent. The car drives perfectly and the customer service is excellent. As a woman I appreciate being informed honestly of what needs to be done and what has been done and no more. After the car is serviced I always receive a follow up text within a few days asking how the car is running and if everything is ok. I will use Patriot Automotive Center again and again when needed!!

I give negative stars. Worst service I've ever gotten. Took my car there cause it broke down in…read moreHavelock said after a 200$ diagnostic test the fuel pump relay, fuel pump module and transfwr unit needed replaced. After charging me $1600.00 and he wanted to charge me 80$ to use my debit card so had to get a cashiers check. This was my mother picking it up cause I was out of state she's 73 years old. Drove it to Morehead to interstate battery cause he said it needed a new battery which they tested the battery and it had a full charge the car wouldn't start. Called thw shop and there response was have it towed back here and you can add the tow charge to the bill. Umm no. So my mother was stuck for three hours trying to get a ride home and figure out with to do with the car. So in other words they ripped me for $1600. Don't EVER EVER EVER GO TO PATRIOT AUTO. Karma will get him. ​

Scott and his son now have my business for the life of my vehicles! My first time visit did not…read moredisappoint, in fact, it exceeded my expectations. They're both informative, trustworthy, honest, reasonably priced, and worked past their normal hours to get my car back on the road with no more issues. Pre and post test drives, reassuring second opinion, and saved me thousands off an estimate id been given by another shop. I dropped off at closing for a 9am appt and got a call at 945am that my car was ready because they stayed late to get it done. Impressive! I only wish they also did transmission work. They've become a true blessing in my car life.

I have used these guys twice and both experiences have been amazing. Professional, knowledgeable…read moreand outstanding service. Highly recommended!

We visited Hyundai of New Bern and left with an amazing Palisade! Even more amazing was the…read morecustomer service we got from Creed, who helped Brian, a new employee, navigate the Sale!.. Both were professional, friendly and helpful in retrieving all the info needed for our trade-in to make it easier for us!!!... what great careers they have ahead of them. Thanks and we are happy to be part of the family!

Let me start by saying what a fantastic experience buying a new car was. The sales team make you…read morefeel like a true priority and go out of the way to give you the best service possible. Everyone greets you with a smile. The most painless car purchase I've ever made! I will always recommend Hyundai/Genesis of New Bern! Thank you so much!

my sales rep Jen was great to work with. No pressure sales approach was very effective. The…read moreodyssey sells it! Shawn the general manager was extremely personable and ensured that we were able to get to an agreement on pricing. When we went to pick up the van- Shawn was out there wiping down the van in hid suit!!

Greeted promptly. Service completed ahead of promised time…read more Even was greeted by sales manager and the owner while I was there. A pleasure doing business there.

Really excellent quality, price, and service! I will go back again and again to these gentleman…read morethey did really wonderful work! They did a ton of work on our Audi Q5 and made it reasonable priced, timely, and solid before handing it back over to us. I will take any future vehicle problems right to these guys and fully trust them!