I drove over an hour to get to the Michigan Chandler store. The store is permanently closed.read more

Poor customer service. Two people sitting never got up and seemed like we were taking up their…read moretime. One was surfing the net the entire time. Web site never worked even after we mentioned it. Left several phone messages over several days and no one ever called back. They told us "well kinda, sort of, sometimes phone messages are checked or returned by the guys in the back." We returned our item, but it never stated on the receipt or the web (which was not available) that their return was a 25% none refundable amount for returning the item.

Safety King came was very responsive when gathering quotes on Yelp. Their quote for our house…read morebased on square footage was in the middle of the three quotes I had gotten, but their ratings and reviews pushed me to give them the business. They were hired for all air vents and a dryer cleanout on a 2,000 sq. ft. house, and particularly a bad smell coming in the laundry room. On the day of the cleaning Chris and Lee arrived during the agreed upon time window. I showed Lee around the house to the various vents and asked questions about the places I couldn't fully clear a path to the vent. The house's vents hadn't been cleaned during the time I've owned the place so it needed significant work. The same applied for the dryer. The cleaning took roughly 3 hours. I think they did a good job and made sure to take care of cleaning any messes their work caused. The one exception was the dryer blow-out which was left under the outdoor vent. My single gripe was that the final price ended up $100 over the original quote without discussion. However, it was clear that they had a lot of work to do that couldn't have been known without taking a look at things.

While I appreciated the speedy response and was glad to speak to Michael with more information…read moreabout my house, I felt he was talking at me rather than with me (sort of like an old-fashioned used car salesman). I gather the service is very good based on most of the reviews, but the $600 estimate (after a $25 discount) was way more than I expected. My home is not large and I do not have any reported problems with the vents.

Our carpets look fantastic. Peabody's kept us up on their arrival time. They were quick and…read moreprofessional. We would use them again in a minute.

I highly recommend Peabody's for their air duct cleaning. After seeing what the inside of my vents…read morelooked like before the cleaning I was shocked to see what my family has been breathing in over the years. I wish I would have booked with them sooner!

We reached out to Steve for carpet cleaning, for next day service. He promptly replied with a very…read morereasonable rate, and scheduled us for the next day in the exact timeframe that we needed. Excellent in communication, arrived promptly, and did a great job.

We needed our dryer vent cleaned out and a cover placed over it because birds are the devil. These…read moreguys were quick to respond and even accommodated me by coming earlier than scheduled since it was kind of emergent. Service was cheaper than any other place I called (although I was quoted $10 less than what I was charged but I was ok with that since it was a difficult job) and they were done in no time. I would recommend them for dyer duct cleaning any day! Thanks guys!

Last night we were drying clothes and our LG dryer gave us a "d90" error, which the internet says…read moreis a 90% vent clog. This morning I looked on Yelp and also on Google to try to find a service that could come out sooner versus later, since we have a newborn and we do laundry almost every day now. Max at Lucky Ducts left me a voicemail after I filled out the online form, and also emailed me. He was able to come to the house about 4 hours after that, although he was even free earlier in the day but I was not. The duct cleaning only took about 10 or 20 minutes and was $125, I had priced out other places in the area and another place was $175 so I thought that was a decent price. Max was also very friendly and courteous, and extremely responsive via email. I would definitely use Lucky Ducts again in the future.

After recently having a new HVAC system installed ....I called Lucky Ducts & they came out the next…read moreday. Max & his colleague were very thorough, professional, helpful, polite & cleaned up after themselves They did a fantastic job @ an affordable price James M.

They did an excellent job. Jeremy was very nice and efficient. He even replaced my dryer vent…read morecover for me. I highly recommend.

I have done air duct cleaning with them just recently and the service was good, I took the premium…read morepackage that included dryer vent. Initially the service person forgot to do the dryer vent but later after calling the service office they sent a person to clean it at later time. The owner has been very nice on the phone and personally apologized for the inconvenience and helped resolved the service issues! I would recommend the service but make sure to call and ask for services included in the package, The dryer vent cleaning is only included in some packages if it's on the 1st floor. They would possibly charge if dryer vent is on the 2nd/3rd floors. Hope this helps! Thanks

These guys are awesome! From the owner David to the technicians Travis and Anthony everything was…read morefantastic. Very knowledgeable and friendly. They helped me change my air filters and showed me how to for next time. They were extremely thorough. In the past the places have been there for less than an hour and this was a much more in depth cleaning. I can already tell a difference in the air quality. Definitely recommend this business!

Duct Cleaning: 3/23/26 HERE IS AN UPDATE TO MY PREVIOUS…read moreREVIEW: (MY ORIGINAL REVIEW WAS FROM JANUARY 2026) After giving me great service and my writing a well-deserved awesome review, this happened: I was moving into a new rental, and wanted DUSTOUT to clean the ducts there too, because who wouldn't?, after great service like this (it was my parents' home, originally). I was told they did the location, which was not too far from the previous location. DUSTOUT was a small company of 3 or 4 people, including the owner when I had my parents' ducts cleaned, and there was no answering service back in January. In fact, I spoke with the owner himself, who was helpful and knowledgable. In that they were a small company, I wanted to help them by making a point to give them a good review for good service. Fast forward to now, they have a whole answering service apparatus with a phone tree. Everyone loves an answering service with a phone tree! /s So I left a message with the details of the new job. They said they would call back. They didn't. I called *three more times* over the space of a week. I emailed the owner. Nothing. Crickets. I asked if they had new ownership and they said, "no". I asked for an estimate like last time, and now they tell me that they don't give estimates before they arrive. Now, one is supposed to allow them to come and they will tell you how much the job is after they arrive to do the job. (?) Who would agree to that? Not sure what to believe about DUSTOUT now. I have *still* not received a call back. I have not received an email back. So I hired another small company. I'll keep you guys posted on the job he does. I guess DUSTOUT used to be great, but I have no idea what is going on at this company now. I guess I'd say avoid DUSTOUT until they can get their act together. ***CERTIFICATION: They are no longer listed at the NADCA website as being "NADCA certified air duct cleaners" as of 3/23/26. Previously, I was told by DUSTOUT's owner that every member of their team was certified by NADCA.

They did a terrible job and I won't be using them again. I…read morecalled and never got a return phone call after a long conversation and many tries

Called on Tuesday and offered a Thursday or Friday appointment. David arrived on-time with all the…read moretools necessary to complete the job. He wore booties over his shoes to prevent his shoes from dirtying the floor, thank you. The prior homeowner had Macgyver'd the dryer vent installation. David explained the problem, risks and the recommended fixes. He completed the work on-time and in-budget. Will I use him again? Absolutely, yes.