Was my go-to due to convenience and consistency for my 20 Ibs doodle. About a year ago they went to…read morevariable pricing based on "effort" without any transparency about how your fee is ultimately calculated. So my dog's grooming went from a consistent $85 to $120+. I reluctantly paid the extra for convenience but our last grooming was $155! From what I can tell it was a standard 2 hr haircut so no extra effort was required. And the take or leave it attitude from the front desk didn't help. I'll take my business elsewhere.

I have been getting my toy poodle groomed here for over 7 years and I am always so happy to know…read moreshe is well cared for and gets a great bath and haircut. Staff is great! Definitely recommend!

The office staff, vet techs and the vets are great at Harbor Pines. We brought in our highly…read morereactive Shih Tzu terrier to have his rear examined because it looked inflamed and he was scooting. We also asked if it was possible to sedate him to remove the mats and burrs around his face. Carson, our terrier is a rescue who had been abandoned four times during his first year. We are his fifth and final family. While he reluctantly allows me to brush his body and have his feet and butt shaved, nails clipped, he goes berserk when you bring anything near his head. One groomer called his to pick him up because he wouldn't allow them to touch him at all. He bit another groomer. Another veterinary clinic prescribed him anti anxiety medication which didn't work. We placed a muzzle on him and the veterinarian brought in the best vet tech ever! He tightened the muzzle, held and pet Carson during the exam. The tech also cleaned his butt, expressed his anal glands and clipped the matted fur around his face and on top of his head. He looks great! This is the same dog that required two vet techs to double muzzle him to put medicated drops in his ear and after 30 minutes, came back and told us that they were unsuccessful. The office staff went out of the way to call our previous veterinary clinic to obtain vaccination dates as the previous clinic redacted all dates on the records that they forwarded. Costs were clearly explained and agreed to before work was done. Veterinarian suggested trying to clip areas around the muzzle rather than sedate him. She was patient and listened to our concerns. If you are looking for top quality service at reasonable rates, check them out. You won't get fancy coffee, freshly baked cookies or an assortment of beverages and snacks. You will get kind, competent staff that will treat you and your pet with respect and make you feel welcomed.

Updated Review: I recently left a negative review simply because I could not reach the office to…read moremake an appointment. I've never had the business owner call me an apologize. My review had nothing to do with the office itself but the fact I couldn't even reach them. I just got off the phone with Dr White and I gotta say I respect him reaching out and so quickly implementing some changes. If you can get through to someone they are wonderful. Unfortunately for me I had a suffering dog who needed to see the vet I called and called and was placed on long holds 15min+ on multiple occasions spanning two weeks. I never got through! I went back to my previous vet because I could actually schedule an appt. I had been a client for a couple years and was always pleased with everything. They need to figure out what's going on...

It's hard to say much about the back technicians because I can't see what they do. I can tell some…read moreof them are caring and hard working, but my dog is very stressed when she has to go back there. Even when drugged and exercised to her limits (which are many). It's sometimes a bit concerning when they take her back and don't take her treats, or when I know they didn't use them, so she'll probably always be afraid of the vet. But Dr. Ogino and Dr. Tong, at the least, have been great with her. She doesn't need a muzzle with them, and they've never suggested it, even though they aren't the first vets she saw. I can't remember the names of everyone at the front, but Rachael is a treasure when it comes to Trupanion insurance. Marissa has fought for us many times when they've tried to deny us coverage. Ani is super patient and gives us clear communication via text. I know there's another young girl who is always super friendly, and another women I've seen in both the front and the back that always greets my pup and has often calmed other clients as my pup practices her manners at the vet, because I really try hard to show her she doesn't need to be scared of the vet, but I understand not everyone is as great as the people I mentioned above.

Avoid this Vet at all costs. Terrible customer service and frontline employees…read more We had spent $300 on vaccinations during our visit, and was told our dog might be sleepy. Fine by us. However, when we got home, our dog was in immense pain and couldn't move at all. I immediately called the vet and was told that they would supply us with a few pills to help him with the pain. I immediately rushed back to the Vet and was told that they would give me 3 pills of carprofen, but at a cost of ~$25. This is something that costs $0.30 a pill at online pharmacies. The front line staff showed no empathy that our dog was in pain, and refused to let me speak with the vet. We were now close to 5pm when many pharmacies would start closing, so it put me in a precarious situation with our dog's well being. My issue with this vet clinic is the following: 1) They didn't offer a prescription or mention possible pain when i was leaving the clinic for the first time with our dog 2) When I called about his pain, they never mentioned that they would charge me $30 for 3 pills before telling me to come back for the medication. 3) The staff seemed unconcerned and unempathetic that our dog was in pain when I returned, but rather focused on making a measly additional $25 when I had already spent $300 earlier that day. 4) I spoke to another family friend who was formerly a vet, and she was shocked to hear a clinic would do this. She said in her clinic, this would always be a goodwill gesture, as the dog only needed 3 pills to cover a few days, and because the dog's pain was a result of work done at the clinic. This is not how a business that claims to be concerned with animal well being should operate. Avoid avoid avoid.

I was really worried about finding a new vet for my cats after having had such a great team in…read morePasadena, after doing my Yelp research I decided that I would check out Dr. Moss and his team. So happy I did! The hospital is nice and clean, all of the techs and the ladies at reception are beyond kind! I love interacting with them and they always offer water/tea/coffee while I wait, which is never long. Dr. Moss is very nice and knowledgeable and definitely doesn't suggest doing anything unnecessary. This team really does care about your pets. I actually chatted with another client the first time that I went there and she mentioned in all her years living in the South Bay, that she has been to 15 or so different vets for her pets and At Your Service has been the best so far. This in addition to the great service really made an impact for me. Highly recommend!

After my longtime veterinarian closed in November 2025, I needed to find a new vet. Around that…read moretime, my 4-year-old cat, Pannapita, developed a small, hard lump on her thigh. I first took her to an urgent care veterinarian, where she was examined and X-rayed. Because the lump was so small, they explained that a fine needle aspirate (FNA) likely wouldn't be useful yet. They discussed several possible causes, including scar tissue, a lipoma, or a reaction related to a previous vaccine, and recommended either biopsying it or monitoring it. I chose to monitor it. A few months later, I established care with Dr. Jarrod Moss at At Your Service Vet. During one visit, I brought both of my cats. My appointment primarily became focused on my male cat, but when the technician took Pannapita back for her vaccines, I specifically asked that they not vaccinate her in the leg with the existing lump. I planned to schedule a separate appointment to have the lump examined. About two months later, the lump suddenly became much larger, and I immediately scheduled an appointment. I explained the entire history, including that the lump had been present months before the vaccines at this clinic. Dr. Moss suggested it could be an inflammatory response to the vaccine his clinic had administered. When I explained that I had specifically requested they avoid that leg because the lump already existed, he stated that they "always" vaccinate in the left thigh and that the chart reflected that. I reiterated that the lump predated the vaccines at his clinic and that my primary concern was simply determining what the lump actually was. The discussion became uncomfortable. I mentioned that the previous veterinarian had discussed the possibility of a vaccine-related tissue reaction, and Dr. Moss responded that "there's no such thing as a vaccine injury." At that point, I was simply trying to understand whether the lump could be cancerous and asked if it was finally large enough for an FNA. They performed the test, but I left the appointment in tears because the conversation felt unnecessarily combative during a very stressful situation. When I got home, I started researching what the previous veterinarian may have been referring to. I came across feline injection-site fibrosarcoma (FISS), a rare cancer that has been associated with inflammation at the site of an injection in some cats. At that moment, I realized that what I had been trying to describe during the appointment was very similar to what I had found. I wasn't trying to diagnose my cat or suggest that anyone had caused it--I was simply trying to understand whether this lump could be cancerous. When the previous veterinarian mentioned a possible vaccine-related tissue reaction months earlier, I had assumed she meant harmless scar tissue. By the time I saw Dr. Moss, my only concern was finding out what the lump was and whether my cat had cancer. Two days later, Dr. Moss called while I missed the call by only a few seconds. I immediately called back but was placed on hold for 9 minutes and then told he was with a patient and would call me back. That call never came. Over the next several days, I repeatedly called the office asking for the results. Each time I was told he was busy or that there were no results in the chart yet, despite the fact that he had already called saying he had information. By Monday, after nearly five days of waiting, my husband went to the office in person. Dr. Moss then informed him that my cat had cancer. My husband had to call and tell me the diagnosis. We initially scheduled surgery there because we felt we had little choice, but after reflecting on our experience--and after learning from the client who referred me that she had also had a negative experience--I decided to seek treatment elsewhere. Pannapita underwent surgery with another veterinarian and is now doing well, for which I am incredibly grateful. I understand that every veterinarian has different communication styles, and I know medicine isn't always straightforward. My concern was never that the diagnosis wasn't made months earlier, nor am I suggesting anyone caused my cat's cancer. My concern was the communication throughout the process. I felt dismissed when I was trying to understand what was happening, and waiting nearly five days to receive a cancer diagnosis after multiple phone calls was heartbreaking and added unnecessary stress during one of the most difficult experiences I've had as a pet owner. This was my personal experience, i wish it could have been different, i have loved every vet i had had since being a pet owner so this was a huge bummer, i have 2 cats and im such a loyal client.