I am writing to express my extreme gratitude to Drew Tosi, the manager of the Winnetka store, for…read morehis help with an order. Drew took the time to sit with me and understand my needs. He went above and beyond to work with me, assuring me that his priority was achieving the most optimal outcome possible. Kudos as well to Lucy G., the customer service representative I spoke with on the phone. Lucy encouraged me to return to the store and speak directly with the manager to be sure that the company could address my situation properly. It isn't always easy to get good customer service these days, but Drew and Lucy deserve high praise for their stellar attention and responsiveness.

I love Serena and Lily and have decorated with their wallpaper, furnishings, and fabrics for years…read more I am sad to report that the design shop in Winnetka does not have the capacity to serve walk ins. I've walked in three times in the hopes that I caught them on a bad day, but on each occasion, all staff members are on the phone and might as well be talking to people calling the online service number. You would think the point of an in person store is to serve people in person. I would recommend making purchases online, as going into the store is not at all helpful.

Quick notes on furniture shopping:…read more I learned of Casa Spazio from the lounge setup at Expo Chicago at Navy Pier. I went in to the store a few days later and really patient, friendly service. I loved two of their sofa pieces with movable backs and the flexibility on customizing it. Prices were competitive for the european contemporary style. The downstairs area had sale pieces too. I got a different sofa from elsewhere, but this place was on my top 5 after looking at about 30 stores.

Ordered 2 cabinets for our living room and product we received looked nothing like what was…read moreexplained to us (they didn't have in store). After waiting 14 weeks for these cabinets, we received this incredibly cheap looking product. The craftsmanship is terrible (see pictures) as the doors don't even align with the frame (note, 2 cabinets were over $1,500, you wouldn't think they looked like someone made them without tools). We instantly told them about the issue and their response was basically "sorry, you ordered them". These were not custom but simply a standard order for merchandise from their vendor yet they refuse to stand behind their product or recommendation and accept a return. Wasted lots of time and money dealing with this awful situation. Disreputable business.

Beautiful pieces, but the customer service does not exist. The manager is flaky and unreliable…read more After ordering an over priced item, the delivery of the "in stock" item did not occur until months after the promised date. Surprisingly bad service for such an expensive store.

I needed inspiration for a new stair railing which is the centerpiece of our kitchen and living…read morearea. Cat had this vision that I absolutely loved. She recommended a contractor for the stairs who did an amazing job! I recommend Cat as she has a great eye for design.

Cat Hardt is so creative and talented. she can make anything beautiful! she listens, executes and…read moreeven comes in under budget. highly recommend!

If you've read some of my reviews, you may know that I love home decor/interior design shops. I…read morestumbled upon this one whilst wandering downtown Winnetka. It's a nice shop with some lovely items. What drew me in was seeing some nice photo frames when I peeked in the windows; they had some nice ones but not quite what I was looking for. They had 15% off Christmas stuff when I was in but I didn't see anything I needed (and other similar shops I'd visited in Uptown, Andersonville, Wilmette, and even down the street in Winnetka had 40-60% off Christmas items, so it was easy to pass). Staff were friendly and I was greeted by both employees within moments of entering, both happy to help me find anything if needed. If you're looking for a gift, decorating a home, or need advice on either, Madarine Home would not be a bad place to shop. There's a step in order to enter the store, so you may want to call and find out if they have an accessible entrance if you can't manage the step. There's parking all around this shopping district that is free.

From the owner: Mandarine Home is a home goods boutique and full-service interior design firm servicing Chicago's…read moreNorth Shore. Pop into our Winnetka store and get inspired by our colorful and chic furniture, lighting, pillows, rugs, and accessories.

Highly recommend John Plunkett Interiors…read more John & Valerie Plunkett went above & beyond to help us settle into our new home. We trust their judgement, and trust that they would find the best solution for us, and they did. They listened actively to what we like or want. Because they used to own a chain of furniture stores, they have a network of suppliers that they can tap into. They have good tastes, but more importantly, they are very hands on. They don't mind doing the work themselves, whether it's hanging art, installing lights, etc. We also very much appreciate that they repurposed our old furniture and gave them new life by finding great spaces for each piece. We cannot recommend John & Valerie Plunkett enough!!

John Plunkett, his wife Valerie, Debbie, & their staff all have one objective: to assist you in…read moreachieving the best look for your home and the smartest furniture choice for your tastes and budget. They made the selection process such a pleasant experience, my wife and I ended up purchasing furniture for our entire home from Plunkett Furniture. Whether helping with interior design or advising us on quality, they were ready to make suggestions Finally, when our furniture arrived, John Plunkett was also there to help set up the furniture and place it where it belonged. This was awesome and unexpected but much appreciated. Quality furniture + expert advice + and fair prices add up to the right furniture choices.

We've used H. Marion for our framing needs for over 20 years. They are so good at helping to pick…read moreout the perfect mats and frames for our artwork, and the quality of work is fantastic. We have also used them for the installation of much of our art. Jan and his staff always take great care of us. I would definitely recommend them.

I really wanted to support this place; I used them once before. But they apparently don't seem to…read morewant more business based on the apparent attitudes. Find another shop.

Working with Stephanie Nickolson was an exceptional experience. She brought tremendous thoroughness…read moreto our project -- no detail was overlooked, and we always felt like we were in capable hands. She was incredibly responsive and respectful of our budget and scope, and she made sure every member of our family felt included and heard throughout the process. Stephanie is also truly hands-on with vendors, handling all of those relationships directly, which saved us significant time and stress. Her network of resources is impressive and made a real difference in the options available to us. What really sets her apart is her GC license. She understands how individual projects connect to the broader systems of a home and how all the pieces fit together -- a holistic perspective you don't always find in an interior designer. We'd recommend Stephanie without hesitation.

I connected with Stephanie very shortly after I moved to a new townhome. I was looking for someone…read morewho was willing to take on a relatively small project that would help me feel at home in my new space. Stephanie helped me integrate some of my existing furniture with beautiful new pieces to create a beautiful, functional living room. What was one large open space is now two curated areas-- one for watching TV and relaxing, the other a cozy area for reading and entertaining. Stephanie quickly helped me identify my "style" and selected options for rugs, lighting, and seating that I would not have been able to access on my own. She made me (and my partner) feel comfortable, listened to several rounds of feedback, and did it all with grace, patience, and on budget. I look forward to continuing to work with her.

Working with Dawn was amazing! I reached out for help selecting a paint color for a tricky room in…read moreour house (the kitchen). During our 2-hour consultation, Dawn not only found a color that perfectly matched our style, counters, and backsplash but also spotted opportunities to refresh the colors in the dining room and entry to bring the whole design together. Her color savvy is fantastic, and she asked great questions and listened carefully to incorporate our preferences and ideas. She left us with paint swatches for all three rooms, and the new colors look incredible. Dawn's color consultation more than exceeded our expectations, but she didn't stop there! She also suggested ways to update the kitchen and dining room lighting to be more functional and coordinated. Her after-visit email summary included links to all of the ideas she had offered, including multiple options for fixtures that were very affordable and perfect for our spaces. We love the new lighting. To top it all off, when we told Dawn about our longer-term goal of renovating our kitchen, she offered fantastic ideas for reconfiguring the space to make it more functional and appealing. She followed up with detailed recommendations in her after-visit email summary and included rough drawings to help us visualize thew space. The 2-hour consultation with Dawn was an incredible value, and we definitely want to work with her on the kitchen renovation project!

"I had an absolutely amazing experience working with Dawn Bach on my apartment layout and design. I…read morereached out to her before moving from Colorado to Illinois, and she took the time to schedule a call and clearly explain her role as an interior decorator and how she could help based on my space and preferences. Dawn provided detailed layout plans along with furniture, bedding, electronics, and artwork recommendations--all of which perfectly matched my style and lifestyle. Her guidance not only made the process easy, but it also saved me over $900. I truly got everything I asked for and more. Thank you, Dawn! I will absolutely recommend you to anyone looking for an interior decorator."