Excellent - prompt, very competent service, really appreciated their experience and care delivered…read more Grateful to have them in our area!

My cat went to AUC many times in the past year when my regular vet could not see her. Every single…read morething was above and beyond my expectations, every time. The convenient online Qtrac checkin and subsequent text communications avoided sitting around in an ER waiting room for hours. I knew exactly what was going on at all times and the visit summaries documented everything very well. We have now officially seen every tech, nurse, and doctor there, and each of them knocked my socks off. They acted with the highest level of care and compassion, and their way of discussing medical/technical topics is really unmatched from anywhere else we have been - and much less expensive than the ERs. Every time I left, I knew exactly what was done and exactly how to proceed with care when we got home, what to look for, and if needed, when I should come back or go to the ER. On Friday, Dr. Kate performed a second acupuncture treatment. I know a LOT about cat acupuncture now, and some herbal treatments that no other doctor had ever even mentioned before. She spoke fluently in these topics in a way that a beginner like me could easily understand. I left Friday knowing how long to wait for movement after the new herb before taking her back for an enema. That return visit the next day was fast and easy (at least it was for me) and Dr. G came out to counsel me on a couple other issues, too. I have never been rushed, I've always left with all of my questions answered and a path forward. I cannot say enough good things about Animal Urgent Center. I wish that they could be my regular vet...

We are frequent visitors to OVRS (sadly), but I always feel incredibly secure in their care. The…read moreveterinarians, techs, and entire staff provide top-notch, compassionate, and thorough care. Their knowledge and kindness make scary situations feel manageable and less stressful. Emergency veterinarian Dr. Evan Williams has provided exceptionally thorough and compassionate care to our dog twice in the last year. He takes time to explain things in detail and really seems to take the whole clinical picture into consideration. We were extremely impressed with ophthalmologist Dr. Alex Schenk and ophthalmology vet tech Kate. They both explained things so well, took a lot of time with us, were very kind and compassionate to our dog's situation, and left us feeling much more at ease about what the future may hold.

It's a bummer that we have been "patients" here for multiple emergent issues but I cannot complain…read moreas they make it as easy as possible and communicate well. When my sons were stuck there with me on a Friday night after my dog ingested chocolate, they were happy as clams with the TV, salad vending machines and hot cocoa in the family waiting area. Made a stressful experience easier!

Thank you to all the staff at Blue Pearl! On Thanksgiving…read moreday, we had to take Bubo, Our sixteen year old Pomeranian to BluePearl since her primary veterinary clinic was closed. She had multiple seizures, so we rushed her into the emergency room, explained her symptoms and what was currently happening; the Vet tech immediately took Bubo into a room for observation, testing and a blood drawl. As we waited, we filled out paperwork, the staff in the waiting room were all very friendly and helpful. We appreciated their hospitality, providing coffee, and tea and the wait time was reasonable, considering it was an holiday and they were busy. Eventually, the Dr. Christopher Kuechle, DVM Attending Doctor, kindly explained Bubo's condition, results of the testing and treatment options. We chose to start her on anti seizure medication, hoping that she would respond to treatment. Although the next day, my family and I lost our precious Bubo, at least we tried, gave the meds a chance, had closure, and said our final goodbyes. We are grateful to Blue Pearl for their professionalism, service and support of our furry family member, who we lost, but will always have a special place in our hearts. Sincerely, L

Stay Away -- you can wait all day and they don't care!…read more Called ahead, then brought my cat in for an injury which might have been time-sensitive. Waited in lobby while at least 10 other parties got serviced (including half who came in after me). After 2 hours of waiting was told "technically you are next" and would be been forwarded to an exam room shortly. Then, after 2 hours later, I walked out the door (after approaching the front desk a couple of times more). The experience: Absolute callous indifference to endless waiting with no attention to my requests for service. What tipped me over the edge was reading Yelp reviews of people who were treated just as poorly and some who felt ripped off at the charges and extraneous services/tests performed. This place is not recommended by my vet and now I understand why! Later that afternoon, I drove a bit further and sent my cat to another establishment -- he got serviced within15 minutes and the cost was reasonable. I'd never go to Blue Pearl again! Expect to hear the typical rebuttal as all others have

My dog was itching nonstop. We had taken him to other vets and nothing worked. Came here, and the…read moreVeterinarian came through with a thorough examination/plan. Everything was explained well and my dog has improved 10-fold. Will continue to take my dog here. Staff was extremely friendly and understanding.

Do not take your dog there! They don't care about your dog they don't care about you. They just…read morewant the money! My dog suffered horribly he should've been referred to an animal hospital. It just soaked me up for $1500 of medication and my dog died overnight.!!

We had to take our 5 month old puppy in after ingesting an unknown substance. The staff were…read moreincredibly welcoming, knowledgeable and the facility was clean with a supportive environment. We had a diagnosis within 15 minutes and were taken care of and on our way home within an hour. They earned our trust quickly. We highly recommend, and thank you again to the staff for helping our puppy so quickly.

Unfortunately, I lost my 12 year old Yorkie after bringing her here to find out what was happening…read more The staff were really caring and extremely friendly and over-the-top considerate. You know you have animal lovers taking care of your fur-babies when they are willing to do everything they can. Thank you for taking care of us.

Waits are extremely long and you will feel absolutely forgotten about, even when case load seems…read morereasonable to not have to be waiting for hours. 8 hours or more.....at least 4 hours to even be checked out and added to getting treatment.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

If your pet is in serious need of care, do not come here. You'll spend a lot of money just to end…read moreup having to put your pet down, and you'll have to pay for that too. I brought my cat here immediately after showing signs of discomfort. The initial diagnosis was related to my cats bladder and essentially kidney stones. I was advised the best treatment is to go into surgery immediately to drain the bladder, clean the urethra as well as shorten the urethra to prevent future complications. When going over the success rates of these types of procedures I was informed by the tech that in the eight years of working there, they'd never lost an animal during this procedure. She must've meant while performing surgery, because the next day on the check up, I was told my cat is experiencing kidney failure and there's no real solution to this except ending my cats discomfort. I understand these things happen but after taking a few days to process this, how this was handled by the staff there was just awful. During the initial diagnosis and discussion, I made sure I was to understand that the $2759.30 I would be spending would cover the entirety of the surgery and follow up visits. I was ensured that amount covers everything in regards to this visit and the follow up. Upon returning to pick up my cat later that evening after his hospitalization, another tech gave me a paper with an estimation of $542.89 for the follow up visit to be scheduled in two weeks. (I don't really have to worry about that anymore) Obviously, this was news to me but I don't really have an option if my cat was to live so I was willing to look past it due to my attachment to my lil guy. I was down to pay whatever. I was then told I would have another follow up the next morning just to ensure everything is fine. Surely this was included in the almost $3k I had spent earlier. It was not. I arrive back at the place of business the following day, and work with a vet I'm a bit more familiar with and we run the tests, and before going over all results, he did his due diligence and follows up with previous vet to go over options but he tells me that despite the previous vets optimism, he does not share the same sentiment as the procedure was effective, but the initial diagnosis was not 100% true to reality in a sense that they did not consider this all was a result of kidney failure. He advises me, best and most realistic route is to put my cat down or continue to run up the cost without a 100% guarantee he will survive and live comfortably. I decide it's best to just listen to him as he really doesn't seem confident we should keep pressing forward. We put my cat down and I'm handed an additional bill of $284.80 All expenses end up being $3054.10, it could have been $3302.19 should the cat have survived (I was only informed again of $2759.30 until AFTER the surgery) I was too depressed and a bit in shock to process the fact that I got swindled by this business. Despite liking to work with the second vet, as I've worked with them before with my dog, I really would never recommend anyone come here.

I took my cat to Towne and Country animal hospital and paid $250 on medication and exam including…read moreblood sample. My cat died the next day. If you love your pet do not go to this vet.

we took our dog Belle here for seizures. They did an amazing job caring for her, walking us through…read moreoptions, and just being there for us during this time! great work

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I feel this place is all about money not about the care and compassion for the animals. My son…read moretook his 2 year old cat there because he ate a nerf dart. They charged him $800 just for an X-ray and fluids. Told him the cat needed surgery it was going to cost no more then $7,000 and no less then $4,500. Wouldn't work with him. So he had to leave with the cat. My son lives in Midland and went there because it was the only place he found that was open because of the holiday weekend. I have also had to take a few of my pets here and they are WAY overpriced. My dog threw a small bone up hole, which then caused her to vasovagal. We didn't know that's what was wrong with her, but I had already read reviews that they like to blame animals getting a hold of marijuana as reason for the pet to be sick. When we got there, which was around 4 PM. They took her in the back said they were gonna do some labs and an x-ray and then around 10 PM. Finally called us back. The first thing he asked is do you have marijuana in your house. I said no and he says well what we think happened is that she had vasovagal episode when she threw up. So $600 for them to keep her in a cage for hours to tell us that she vasovagaled and was fine.

Two times with two different dogs, this Veterinary Hospital has taken care of my dogs when my vet…read morewas unable to get them in. One was the middle of the night where my elderly dog (17) was suffering and in pain. They were very compassionate and gentle with her. Just recently they took care of my puppy who had a bowel obstruction and needed surgery to get out the object. They explained everything in great detail and kept in constant contact with me on the progress. My puppy is home and doing well. When I was in to pick up my puppy up someone rushed in with an emergency. They handled everything swiftly, professionally and with care. I would highly recommend this place. They saved my dogs life.

I'm grateful they are available when the worst happens. They've taken good care of 2 of our dogs…read more We appreciate their help.