Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

I brought my dog here with an urgent corneal ulcer. They were upfront about the wait time, and in…read morefact brought us in earlier than expected. The care was outstanding, and my dog fell in love with one of the vet techs. She was instantly able to calm his anxiety. No one likes to be in an emergency situation with their pet, but AEC was great in their care and attention to my dog.

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

Abbie Doodle my Boston Terrier has had more surgeries than I can name. She has one eye and got an…read moreulcer in her only eye. OVRS went out of their way to get Abbie in to see Dr Schenk. He was incredible and eye was saved. Last month Abbie developed her second Mast Cell Tumor my vet gave me options for specialists - my response was only OVRS. Dr McDonald Lynch and tech Jenna have been so incredible during a very scary time. Surgery is tomorrow and I know I have the best staff caring for my baby. ER experience was also equally as good I was used to another very popular ER vet and when they said you will be here a while I said I'm prepared. When they called me back in an hour with full diagnosis, meds and the best explanation I was confused and impressed. I will share my story just as others have with me. This is the most exceptionally special veterinary care I have ever experienced.

Everything went well! My new vet. Daisy had an echocardiogram and she doesn't need medication. Our…read morevet was wonderful! We'll be back!

I called our normal vet and they said they would call us back and they never did. I called six…read moredifferent places near us and none of them could help (not their fault I know) They can only help so many at once. I was referred to Dixie Vets and called and they told us to come right away. When we arrived the inside was clean and smelled wonderful. They offered us water and coffee multiple times also which was very nice. All of this is extra and nothing they have to do, but still do it. That tells me a lot about them. The receptionist was excellent and you could feel that she cared. She actually got up and walked to our room. I have never had a receptionist do that. The veterinarian technician came in shortly after and she was also amazing. Once again you could feel that she cared about our cat. I actually thought she was the veterinarian. She was really nice and comforting. The veterinarian came in after and (I know I keep repeating myself, but this is a good thing) She was amazing. She was very gentle and compassionate with our cat. She was upfront with the cost and gave us a couple choices. I can normally read people very well and it is easy to see if someone is genuine or not. They were all truly genuine. It is doctors like her and people like the receptionist and vet tech that can help or hurt the reviews and if you are coming back or not. The old vet is about 8 minutes away and Dixie is about 30 minutes away. We will be coming back to Dixie without a second thought. I recommend anyone looking for help to go to Dixie Veterinary Hospital.

If MedVet hadn't discovered the reason behind my kitten's physical emergency, my 7-month-old,…read more"Tabs," would have died! MedVet's Team wasted no time. They found a very long piece of string wrapped around the base of his tongue. The remainder of the string was found in a clump in his intestines. Surgery was the only way to save my kitten's life. The Team's prompt action and expertise ensured success. Tabs came home with us the next day. He's resting quietly now. He's on his way to a speedy recovery and a long future alongside me. I am eternally grateful to MedVet Commerce for saving my precious Tabs!

My pup had a developed a hot spot. Took her into MedVet, $700 frick'n dollars! Completely shocked!…read moreWalked out immediately. If money is no issue, this is your emergency Vet

They took such good care of my 4 month old Newfoundland puppy! The night before he went to a…read moreseparate emergency vet due to vomiting, no bowel movements and complete change of behavior. The next day I needed to get another X-Ray done to figure out the root of the problem and possible surgery. I called multiple different places that said they couldn't do anything on such short notice until Highland Veterinary Hospital! They were able to get him in right away for X-Rays and even performed surgery on my poor puppy the same day! Everyone is extremely nice, helpful and around great. They probably saved my boys life because if we had waited any longer for surgery there would have been more damage to his intestines and stomach. We will be using this location as his primary vet from now on.

The Dr. Begin was very patient and caring when he helped my dog Sammy with a sore paw.read more

I had a little emergency with one of my fur babies. She got her nail hooked and tore it off. I…read morejumped on google and Towne and Country was the closest place open. I gave them a call and they said to bring her in right away. We got there and there were a few other emergencies they were dealing woth. I waited about a half hour and that was ok because Lola was in no major pain at that time. She was bleeding, but when your nail is ripped off, what do you expect? My one complaint was that they seemed almost too lax that Lola was getting blood all over. I was told not to worry that they would clean it up. We went back to the room, then vet came in right away and took and look, then shared the plan. They took her in back and 10 minutes later she came out woth her paw all cleaned and wrapped. I felt very happy with how clear the vet was in regards to the treatment and her care she was receiving. I could hear the staff in the back talking to her and comforting her as they gave care. They didn't try to get me to run extra tests or provide extra services so when it was time to checkout, the cost was half the price of the last time this happened and we took her to a different ER vet. It was such a relief as these times are tough. I was very happy with this place and will likely Make it our regular vet! Thank you!

If you are looking for a vet who will show compassion not only throughout your pet's life but also…read moreduring one of the hardest days you'll ever face, I encourage you to carefully consider your options. Based on our experience, I would recommend considering VCA BRIGHTON ANIMAL HOSPITAL before here. This review is not simply about the heartbreaking loss of our dog. It is about how this vet treated our family during one of the most difficult moments we have ever experienced. Our dog was a patient here for years. We adopted him as a senior dog, knowing his medical needs would likely increase with age. Throughout that time, we invested thousands of dollars to ensure he had the best quality of life possible, only because we understood that was the only option. During the final months of his life, we were at this clinic monthly, if not more often. Everyone knew our dog. As his condition declined, getting him into a vehicle became extremely difficult. We made the painful decision to provide him with a peaceful, in-home euthanasia through a hospice service. We elected to have his cremated remains delivered to Towne & Country for pickup because the hospice provider routinely works with this clinic. When we called Towne & Country to ask if his ashes had arrived, we were told they had not and that we would be contacted when they did. After following up directly with the crematory, we were shocked to learn that Towne & Country had REJECTED delivery. The crematory informed us that when they contacted the clinic to clarify, they were given a "hard no." Unable to understand why this would happen, I drove to the vet in person. I was told that because our dog had not been euthanized by Towne & Country, they would not accept delivery of his ashes, even though he had been an established patient there for years and had received extensive treatment from this practice throughout the final chapter of his life. At a time when compassion should matter most, this response was devastating. We were already grieving the loss of our beloved dog, and instead of being met with empathy, we were left scrambling to figure out how we were going to bring him home one last time. To make matters worse, while I was visibly upset trying to understand the situation, a member of the front desk staff laughed at my reaction. This experience also reflected a broader pattern that we experienced during our dog's care there. When we sought a second opinion, Towne & Country was unwilling to send his medical records to another veterinary practice. Every pet owner deserves the ability to seek another professional opinion without added obstacles. I understand that every veterinary practice has policies. However, policies should never come at the expense of compassion, communication, or basic empathy, especially for long-standing clients experiencing profound loss. A simple conversation or willingness to help us navigate the situation would have made all the difference. This experience permanently changed how I view this practice. Losing a pet is painful enough. No family should have to endure additional heartbreak simply trying to bring their beloved companion home one last time. I rarely write negative reviews because I know every business can have an off day. Unfortunately, this was not a minor inconvenience, it was one of the most important moments of our lives, and Towne & Country failed us when compassion mattered most. VCA Brighton Animal Hospital was amazing. We wish we would've had his ashes brought there.

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

Excessively overprice! My yearly dog visit cost me more than my house payment!…read more I do not recommend

Poor service and overpriced. They nickel and dime you for everything..my dogs annual today was…read more$1,200 (more than my house payment)when the same service was $500 last year...Find another vet!

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I feel this place is all about money not about the care and compassion for the animals. My son…read moretook his 2 year old cat there because he ate a nerf dart. They charged him $800 just for an X-ray and fluids. Told him the cat needed surgery it was going to cost no more then $7,000 and no less then $4,500. Wouldn't work with him. So he had to leave with the cat. My son lives in Midland and went there because it was the only place he found that was open because of the holiday weekend. I have also had to take a few of my pets here and they are WAY overpriced. My dog threw a small bone up hole, which then caused her to vasovagal. We didn't know that's what was wrong with her, but I had already read reviews that they like to blame animals getting a hold of marijuana as reason for the pet to be sick. When we got there, which was around 4 PM. They took her in the back said they were gonna do some labs and an x-ray and then around 10 PM. Finally called us back. The first thing he asked is do you have marijuana in your house. I said no and he says well what we think happened is that she had vasovagal episode when she threw up. So $600 for them to keep her in a cage for hours to tell us that she vasovagaled and was fine.

Everyone was so kind. I appreciate each and everyone who plays a part in getting our babies back…read morehome to us.

So thoughtful and caring. Came out and picked up our kitty…read morenamed baby, who was 18 years old. The gentleman who came to pick her up was so thoughtful as he knew we were very sad. Their service is outstanding and very prompt in bringing our girl back home. Do not hesitate to bring your loved animals here for their privacy cremation.