Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

We are so grateful to Kage's hospital team for their compassion, professionalism, and care during…read morehis emergency. They acted quickly, kept us informed, and treated Kage with so much kindness. During such a scary and stressful time, knowing he was in caring and capable hands meant everything to us. Thank you to the entire team for taking such great care of our sweet Kage.

Everything went well! My new vet. Daisy had an echocardiogram and she doesn't need medication. Our…read morevet was wonderful! We'll be back!

I called our normal vet and they said they would call us back and they never did. I called six…read moredifferent places near us and none of them could help (not their fault I know) They can only help so many at once. I was referred to Dixie Vets and called and they told us to come right away. When we arrived the inside was clean and smelled wonderful. They offered us water and coffee multiple times also which was very nice. All of this is extra and nothing they have to do, but still do it. That tells me a lot about them. The receptionist was excellent and you could feel that she cared. She actually got up and walked to our room. I have never had a receptionist do that. The veterinarian technician came in shortly after and she was also amazing. Once again you could feel that she cared about our cat. I actually thought she was the veterinarian. She was really nice and comforting. The veterinarian came in after and (I know I keep repeating myself, but this is a good thing) She was amazing. She was very gentle and compassionate with our cat. She was upfront with the cost and gave us a couple choices. I can normally read people very well and it is easy to see if someone is genuine or not. They were all truly genuine. It is doctors like her and people like the receptionist and vet tech that can help or hurt the reviews and if you are coming back or not. The old vet is about 8 minutes away and Dixie is about 30 minutes away. We will be coming back to Dixie without a second thought. I recommend anyone looking for help to go to Dixie Veterinary Hospital.

If MedVet hadn't discovered the reason behind my kitten's physical emergency, my 7-month-old,…read more"Tabs," would have died! MedVet's Team wasted no time. They found a very long piece of string wrapped around the base of his tongue. The remainder of the string was found in a clump in his intestines. Surgery was the only way to save my kitten's life. The Team's prompt action and expertise ensured success. Tabs came home with us the next day. He's resting quietly now. He's on his way to a speedy recovery and a long future alongside me. I am eternally grateful to MedVet Commerce for saving my precious Tabs!

My dog had been being treated by our regular vet for a few weeks for an eye infection that wasn't…read moreimproving. Our vet thought something else was going on and recommended we get a CT scan. Went to MedVet on the recommendation of a second vet, and was pleasantly surprised by how efficient, fast, and caring the staff and doctor were. My darling was diagnosed with cancer behind one of his eyes and into his sinuses. Surgery was a possibility but I ultimately decided not to put my baby through something that would be traumatizing for him, ans my baby will be going over the Rainbow Bridge this weekend, with the help of Dr. John from Peaceful Paws. HIGHLY RECOMMEND MedVet!

They took such good care of my 4 month old Newfoundland puppy! The night before he went to a…read moreseparate emergency vet due to vomiting, no bowel movements and complete change of behavior. The next day I needed to get another X-Ray done to figure out the root of the problem and possible surgery. I called multiple different places that said they couldn't do anything on such short notice until Highland Veterinary Hospital! They were able to get him in right away for X-Rays and even performed surgery on my poor puppy the same day! Everyone is extremely nice, helpful and around great. They probably saved my boys life because if we had waited any longer for surgery there would have been more damage to his intestines and stomach. We will be using this location as his primary vet from now on.

The Dr. Begin was very patient and caring when he helped my dog Sammy with a sore paw.read more

I had a little emergency with one of my fur babies. She got her nail hooked and tore it off. I…read morejumped on google and Towne and Country was the closest place open. I gave them a call and they said to bring her in right away. We got there and there were a few other emergencies they were dealing woth. I waited about a half hour and that was ok because Lola was in no major pain at that time. She was bleeding, but when your nail is ripped off, what do you expect? My one complaint was that they seemed almost too lax that Lola was getting blood all over. I was told not to worry that they would clean it up. We went back to the room, then vet came in right away and took and look, then shared the plan. They took her in back and 10 minutes later she came out woth her paw all cleaned and wrapped. I felt very happy with how clear the vet was in regards to the treatment and her care she was receiving. I could hear the staff in the back talking to her and comforting her as they gave care. They didn't try to get me to run extra tests or provide extra services so when it was time to checkout, the cost was half the price of the last time this happened and we took her to a different ER vet. It was such a relief as these times are tough. I was very happy with this place and will likely Make it our regular vet! Thank you!

They don't answer the phone anymore. I didn't call to be…read moreput on hold and forgotten. My elderly cat Morris is counting on me for care. Towne & Country does NOT care. The service has disappeared along with compassion for your pet. There are kind hard working veterinarians who deserve your business. Don't give your money to these scheisters from New York. Meow

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

Excessively overprice! My yearly dog visit cost me more than my house payment!…read more I do not recommend

Poor service and overpriced. They nickel and dime you for everything..my dogs annual today was…read more$1,200 (more than my house payment)when the same service was $500 last year...Find another vet!

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I took my cat to their facility on 8 24 26. I wrote my review the same night after I had to take…read morehome without treatment. Their response is typical standard political b.s. I wanted to respond, but was unable to. My cat was given oxygen and I was not informed. She was priority one and went to priority zero. They took my cat and I was unable to accompany her. Not being with my cat had not happened since COVID. I should have taken her right back out to my car and went somewhere else. I was then asked " If my cat went into cardiac arrest did I want my cat resestiated. " I had never been asked that question. For $1,000.00 they would perform CPR. Of course I was anxious and it was a stressful situation. An emergency so I agreed. There was a lot of red flags. I saw people applying for financing through their facility. It was a shameful process. I want to say taking advantage of people in a vulnerable situation. Needless to say I watched people and animals come and go. Their response was full of excuses. Like they gave my cat oxygen free of charge. Oxygen i was not informed of. They never told me my cat was in respiratory distress. They thought they were going to charge me but I was not backing down. I demanded my cat be returned to me immediately. There was people in the lobby and I made my point. I heard my cat may need treatment but they were not sure. My cat would be waiting for an unknown time. The vet was in critical surgery for 3 hours. Remember many people and animals had come and gone. Had the vet stopped her surgery and treated those animals? With all the gaslighting when I was there and in their response, people should beware of the treatment you may receive. That you may be prayed upon at a vulnerable time. They will use fear and emotional distress to get you to sign your life away to save your fur baby. Taking my cat home was the best decision I could have ever made. We took her to her vet office today. I was so grateful for the care she received. I donated to a fund to help others pay their bills. Bought them coffee and donuts to show my appreciation. A little love goes a long way. My senior asthmatic cat is healthy but needs a little extra meds to maintain her condition. My take away from this situation was read all the reviews to make an informative decision. Make sure you can accompany your pet in the room for their comfort and your piece of mind.

I am forever grateful to Faithful Companion. We lost our pet of 16 years and they came and picked…read moreher up, took great care of her and dropped her back off. During this sad time, we were very grateful for this service. I highly recommend them and will definitely use them again.

So thoughtful and caring. Came out and picked up our kitty…read morenamed baby, who was 18 years old. The gentleman who came to pick her up was so thoughtful as he knew we were very sad. Their service is outstanding and very prompt in bringing our girl back home. Do not hesitate to bring your loved animals here for their privacy cremation.