[[HIGHLIGHT]]I am absolutely raving about my experience at Kelley Buick GMC.[[ENDHIGHLIGHT]] I was literally on my way to another GMC dealer to purchase a Yukon when I drove past this dealership and decided to stop and check their inventory and I'm so glad I did. They had exactly what I was looking for. [[HIGHLIGHT]]My sales professional, George, treated me like royalty.[[ENDHIGHLIGHT]] I buy a lot of cars, but I have never worked with anyone like him. He truly went to bat for me, got me an incredible price, a fair trade, and had me on the road in under an hour. [[HIGHLIGHT]]I can't thank him and Russell enough for their outstanding customer service.[[ENDHIGHLIGHT]] I was honestly blown away by the whole experience because Kelley Buick GMC accomplished more in one hour before closing than the other dealership did in five days. I am now loving my 2026 GMC Yukon AT4, and I couldn't be happier. Don't waste your time going anywhere else, you're already where you need to be. read more

Kelley Buick GMC - 2026 Yukon AT4 - Thank you George! - Car Dealers Near Me - Bartow, Florida

[[HIGHLIGHT]]Great customer service from George - Service Advisor.[[ENDHIGHLIGHT]] I got my truck serviced, they made sure I was completely satisfied and went above and beyond. I would recommend them to anyone. read more

[[HIGHLIGHT]]During a long search for a GMC Denali 2500, I found a vehicle at Kelley Buick GMC in Bartow. This was a 90-minute travel for me and I will tell you it was well worth the trip![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jon Andrews worked with me from beginning to end with "white gloves". He listened to my needs and made sure they were met[[ENDHIGHLIGHT]]. There was a small dent on the 2020 truck I purchased, and I returned for the "dent guy" to repair. Amazing, remarkable and unbelievable effort. Completed invisible. So proud to offer this review to a truly wonderful dealership and Jon as a leader in their salesforce. Pete M. Bradenton, Florida read more

Looking for a new or used car George Roman is the man to see. [[HIGHLIGHT]]no pressure sale and great attention to detail.[[ENDHIGHLIGHT]]

I took my wife's car in Monday 9 OCT, to have a noisy exhaust leak checked out; we purchased the vehicle from Central Buick in Winter Haven and always get it serviced there, but this was a bit of an emergency, as we weren't sure whether there was any specific danger from the exhaust leak and my wife needed her car very soon - we couldn't get in for service at Central until the end of the week and that wasn't going to work for us. I waited a short while for the techs to get the car up on the rack to have a look; the service writer came back to let me know (and had photos) that there was a hole in one of the exhaust pipes, beyond the catalytic converter, and that the repair would be extensive as well as *expensive* - nearly $2500. (I wasn't too concerned about the expense, since we had opted for an extended warranty when we bought the car; this warranty coverage had been very helpful on a couple of occasions so far.) The service writer told me they didn't have parts available, so would have to to order them. This wasn't a common item, and I was advised it may take a few days. Since we were quite concerned about any potential danger from the exhaust leak, we were planning to rent a car for my wife to use; again, thinking our warranty would cover everything we assumed the rental cost would be part of that. Fast-forward a couple of fraught days spent worrying about how to get all this squared away... I got a call from the service writer at Kelley on Wednesday, informing me the necessary repairs would *not* be covered under the extended warranty, but that Kelley Buick would be happy to "get with" GM and "work out something" that might reduce the cost to us by half - all the way down to $1000+. Gee. Meanwhile, my wife contacted the salesman at Central who sold us the car and asked his advice; he told us he "really doesn't trust Kelley" and said we should allow the service team at Central to have a look. (Meanwhile, the Kelley service writer called back Thursday mid-morning and left a voicemail to let me know the parts had, apparently mysteriously, shown up "on a truck with blacked-out windows" and that the next move was ours. Mmmm-hmmm.) I took the car to Central on Friday - after being explicitly assured there was no danger to us from such an exhaust leak - and learned that our extended warranty DOES INDEED COVER THAT REPAIR. This is the critical part of the story: The service writer at Kelley either misrepresented details of our claim to the warranty company OR DIDN'T ACTUALLY CALL THEM AT ALL. I don't make accusations like this EVER (which is part of the reason I've refrained from identifying the service writer here; I'll get in touch with the service department manager directly and let that person know who this is), because it's a bad habit to get into and only serves to deepen suspicion without resolving anything; however, in this instance, I don't see any other way of thinking about the situation. Kelley Buick's service department, in the person of the service writer who handled my attempt at getting this problem fixed, either was grossly incompetent in not correctly assessing the warranty coverage or intentionally misled us into thinking we'd have to pay for these repairs, enticing us with some apparently half-baked "offer" to reduce the expense by "working with" GM. This is not a good look for Kelley overall and leads me to caution others against doing business with them. read more

It's important for online consumers to understand how this dealership operates. [[HIGHLIGHT]]I submitted a formal credit application through your website on Saturday at 6:51pm after regular business hours, and received immediate approvals from several banks.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Your facility is closed on Sunday, therefore I called at 9am Monday morning when your facility opened, to immediately get the deal formally started.[[ENDHIGHLIGHT]] From 9am - 12:52pm I worked with John to finalize the terms of trade and new purchase, at which point I was notified that there was a buyer on site who drove 2 hours and was interested in the vehicle. I find it highly unlikely that the buyer on site had submitted a formal credit application or received terms of sale prior to myself. That is poor business practice in 2025 when online purchasing is so prevalent. It is important for online consumers to understand how they will be treated by your dealership. I would strongly encourage all consumers to use caution and drive a few extra miles to do business with a different GMC dealer who values online consumers. Respectfully, Brandon Stewart read more

[[HIGHLIGHT]]CUSTOMER/BUYER BEWARE GEN MGR-DISHON PUTZ CANNOT BE TRUSTED - agreed to buy a vehicle listed online for an agreed amount with KYLE "DONNIE" JONES, via text message/email and phone conversations.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Scheduled to pick up vehicle after learning vehicle needed tires. Also spoke to parts department about what tires that were going to be put on vehicle.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When we followed up on completion of tire work was told by a different salesman vehicle was sold, No Phone call back from Donnie, no communication from anyone that there were any issues.[[ENDHIGHLIGHT]] Still no phone call from Donnie Jones. [[HIGHLIGHT]]Spoke to DISHON PUTZ the GM who said it did not matter that we had agreed and was working with his salesman on the deal and that they did not care that someone else had bought the vehicle so apparently salesman word in what they say does not matter and management does not care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Sleazy sales business practice, fraudulent communication, lack of communication and total disrespect to customers - what a waste of time BUYER BEWARE![[ENDHIGHLIGHT]] read more

If it's service you want, Matt is hands down the best guy in your court. Matt went the extra mile for me and my Denali's Sierra! Off the clock! Making sure it was done how he would want it! Take the time to give him a shout when you need something read more

I will never deal with this dealership or Russel Larkey, or Russel Hernandez ever again. My wife purchased an f150 from them and three weeks after we purchased it in the title process the title was deemed "not actual mileage". This is considered a brand on the title and devalues the vehicle significantly. We contacted Russel L and he said they have never heard of such a thing happening like this and reassured us they would look into it and get it fixed. I never received a call from them for a week so I called again. Russel L said they were still looking into it and he said he would call me the following day and he promised he would call. So after not receiving a call for another week I called again and he told me he has been so busy and forgot to call me back again but the manager Russel Hernandez was involved in it and he was going to make things right and get the title fixed. After almost two months of calling them and getting nowhere I went back down there in person and demanded to speak to the manager. When speaking to Russel Hernandez he told us he was just now notified about the situation. (Mind you this was months after I originally called, so Russel larkey lied when he told us he has someone looking into it.) Russel told us he's not worried about the situation and he will contact carfax and he would take the vehicle back in on trade but the trade amount was 10,000 less than what we paid which was 5,000 less than what we still owed. We were NOT upside down on this loan, the only reason we were upside down was from the title brand and the fact that the dealer was lowballing us. He said he would buy it back from us too but it was still going to put us upside down on it since the value he was offering us caused me to have to pay the dealer 5,000 dollars to clear out the loan. This was cash out of my pocket for their mistake. He kept saying he would get it resolved if he bought it back from us but wasn't considered about getting it fixed for us while it's still in our possession. So we are in a position where we are having to pay for their mistake. He also informed us he had this issue with two other vehicles before but apparently lied about this when we first confronted them about it because I was told that this has never happened from Russel L. All they wanted to do was sell us another vehicle and lowball us on the vehicle we just bought from them. I contacted a lawyer and the lawyer said I would end up spending more in lawyer fees than what I could gain from the dealership. We tried trading the vehicle in at all the major dealers in Lakeland and they all wanted to offer us half of what the vehicle was worth because of the brand. We spent months with Carfax and the state of Florida trying to fix it and we got nowhere because it happened when the vehicle was in the hands of the dealership. Finally when they bought it back and me paying the 5,000 to get the loan paid off they were so rude in the office. Russel Hernandez would not even look at us or apologize for the mistakes. They would not give me a receipt for the wholesale purchase so I had to take pictures of it all on my phone of the paperwork. Of course I was worried because all they have done was lie to us. After selling it and waiting 6 weeks for the refund and checking in every couple weeks they never even started the refund process for the extended warranty. Russel Larkey told me several times that it was being handled and clearly he was just telling me what I wanted to hear. After the seventh week I called and spoke to the finance manager and she told me she called Russel L and he said "I am not involved in any of that" which was also a lie because he was part of the entire situation. He was the one who told my wife where to sign on the wholesale paperwork and showing they still owed us 1400 dollars for the warranty. They made a fool of us having to call and check every week thinking something was being done when nothing was even happening. We were waiting for absolutely nothing. This has been an absolute nightmare and I will never deal with Kelley again. They will take advantage of you and squeeze out any money they can out of you. I guess lesson learned, hopefully no one else has to deal with an issue from Kelley like we did. Also good luck everyone getting ahold of them once you buy a vehicle. I had to use several different phones to contact Russel Hernandez because he wouldn't answer a call from me once he found out the new number I was calling on. The only person who made anything happen was Tom Mullen. He was the past point of contact we had who wrote us a check for 1467.00 for the troubles of them failing to file the paperwork for the warranty cancellation. I'm still out 3500 dollars out of pocket because of the depreciation from them giving us less than fair market value for the truck but I'm just glad to be finally done dealing with Kelley Buick gmc and will make sure to advice family and friends to NEVER shop for a vehicle here. read more

[[HIGHLIGHT]]Awesome buying experience! Jon in sales made purchasing my new GMC truck the simplest I've experienced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Living an hour away from the dealership Jon and I exchanged a couple emails and phone to agree upon a price for both the new truck and my trade.[[ENDHIGHLIGHT]] Upon arrival at the dealership the truck was gassed up, cleaned up and all the paperwork was in order. Jon even managed to take another $600 off the price we had agreed upon. No games or gimmicks, Jon had me in and out of the dealership in less than hour. read more

Talk about a car dealership being committed to ensure quality for customer care! George went over and above to make buying a vehicle stress free. This is unheard of today in car sales! I am more than satisfied with the way they handled my entire transaction on my new YUKON DENALI. They have outstanding facilities as well as friendly and professional service. Leo, in the service Dept. went above his call of duty as well to get me my accessories that I ordered. They truly treat you like their family. They helped me so much. I went to 3 different dealerships in Clearwater, New Port Richey, and Tampa. They are not like any other dealer I have ever been too. I have bought fleets of vehicles, expensive luxury vehicles and they are hands down professional from start to finish! Thank you again. Deana They deserve best dealership in Tampa Bay read more

I had a great experience buying a 2020 gmc 2500 hd from Kelley. They made the whole process very easy. I am glad I found them! read more

Kelley Buick GMC - My truck! - Car Dealers Near Me - Bartow, Florida

This dealership has been God sent for me, honestly. I moved a way a couple years and came back learning of a place to keep my vehicles maintained. Anthony DelTufo is a absolute team player. The guy is warm, honestly, problem solution expert. His patient relaxed and very empathetic approach gives the impression that his confident he can get results. Thank you, Kelly Buick and thank you Anthony!! read more

Brought vehicle in for basic service a couple of times with satisfactory results but that's where it ends. Following satisfactory oil changes, the vehicle was dropped off to diagnose and repair a hard start issue. The truck was there a total of 15 days and all they were able to tell me was that they were able to retrieve an error code indicating a fuel pump issue. The code was not properly saved thereby preventing further technical diagnosis using the error code. So it sat there for a full 2 weeks while they tried to duplicate the initial error code allowing the costs of a rental vehicle to skyrocket. But why should they care about that, it's not like they are paying for the rental. Also discovered that the service advisors provide half truths rather the whole story. The first advisor said the technician wasn't able to find anything after several days of troubleshooting and would be sending it to a senior tech. After having it 14 days, I was informed by a second service advisor that was assigned to this work order, that no technicians had ever looked at the issue and that it was being diagnosed by driving and starting/stopping it to bring the code back before sending it to a technician. The next day the second advisor stated that the vehicle was parked overnight on a slight incline to simulate the conditions when the issue occurred. What he doesn't know is that I saw where the vehicle was parked overnight. It was observed in the exact same flat spot after the service department closed for the day until the following morning (7am). The service department should have been able to diagnose the problem in about 2 days. read more

We just bought an Impala from Jon. Best car buying experience I have ever had. He responded super fast to any emails or text messages. He helped us every step of the way and was not pushy at all. We drove from Fort Myers up to Bartow to look at the car with the intention of buying, he has all our paperwork done and the car up front and ready for our test drive. It was exactly as he described to us. We came back and he had our paperwork ready to go and we were in and out in about an hour including the test drive and the time I spent on the phone w Allstate getting insurance. We will be buying another car in about a year and I will absolutely be going back to Jon. read more

I would highly recommend them! Not your"Big City" dealership. Easy and quick once the deal was done. Jon Andrew was great! No pressure! read more

I gave them 2 opportunities on 2 separate occasions while purchasing 2 separate vehicles over $60k. Poor salesmen, hateful, overpriced, and they expect you to pay above market value, and do not budge on sticker price. Each time I went elsewhere and found a better deal with a dealer willing to negotiate with salesmen that made things right. I will never return to this place again. That bridge has been burned. read more

Beware - they do not communicate well and even after I asked to NOT sell a vehicle (in writing in email) that I was already approved for the loan, insurance paid in the AM of Tues. I was emailing and working with them to finalize and the SOLD IT less 24 hrs to someone else. After escalating to management, I was told "yesterday someone was already in the vehicle, taking it to a mechanic to get checked out"......well that's great but NO ONE TOLD ME THAT or I would have either moved on to another choice OR I would have put a hold deposit. That is the short version. I never / rarely openly complain about businesses, but this was HORRIBLE service and want to warn everyone DO NOT DO BUSINESS WITH THEM or be ready to take the BS. PS: When I spoke to management, rather that saying sorry from the start of the call, he just started "defending" their staff and did not try to offer anything to keep me as a customer. This is their slogan.... "Doing Whatever it Takes to Earn your Business!" Laughable read more

The owners of this dealership have a heart. I was in a predicament and needed to sell a vehicle ASAP. They were incredibly compassionate and extremely honest. I have purchased vehicles from them in the past and those experiences were incredible too. A huge shout out to the owners and crew, thank you for helping us out in a desperate time. No words will describe how much you have helped us! Don't hesitate to do business with the Kelley's. They aren't your average dealership. read more

Do not do business with this dealership. They sold me a used car with a terrible paint job that was good enough to purchase the car. However, started peeling a week after I purchased the vehicle. They were not willing to do anything to correct the situation and told me not their problem. This company does not stand by their product and once you have purchased the car they want nothing to do with you. Take your business elsewhere. read more

Kelley Buick GMC - Paint bubbling from the inside meaning a cheap paint job was done. - Car Dealers Near Me - Bartow, Florida

This dealership is great! Very professional and knowledgeable!!!! Go see Malibu for your next purchase. They treat customers with respect!!!! I will use this dealership again read more

You are a fool if you buy anything from these con artists. I purchased a 2017 Sierra from them. It had 4000 miles. But had it had 3400 engine hours, which is equivalent to 10 years of use. They get all their trucks from Canada with questionable backgrounds. The guy Augustine is especially shady. I tried swapping with an identical truck on the lot after I noticed it either had been idled all day every day for the entire year since it was new. Or they screwed with the odometer. They told me to get lost. DO NOT BUY FROM THIS SHADY STEALERSHIP read more

Louis and the entire service team does an awesome job! professional and trust worthy.

Bought a 2020 Camaro from the Winter Haven location. Peter the salesman was very friendly and helpful. They have great quality cars and got an awesome deal. Highly recommend read more

Walking into a car dealership by yourself as a woman is very difficult. Some dealerships won't talk to you without "your husbands signature". Some treat you like you're just flat out dumb. I was very fortunate to stumble upon Kelley. Angel was extremely helpful and kind. I sincerely appreciate all of the hospitality that has given to me in making such a big decision and would do it again with them in a heartbeat! Totally in love with my new Encore! read more

On 9/22/2015 I purchased a 2014 Jeep Grand Cherokee from Kelley Buick GMC for $31,000. This past weekend I was going to trade this vehicle in to purchase a new vehicle and the car dealer advised me the my car has a "Branded Title: Buyback Lemon" and provided me a Carfax report that verified this information. He advised me that my car is essentially a worthless vehicle. I was not advised of this by Kelley Buick GMC at the time I purchased this vehicle and this issue with the title was not disclosed to me. I have notified the Attorney General and The Better Business Bureau of this situation. read more

Our salesman Angel Vargas was the best salesperson I've ever bought from. We had been to 5 other dealerships before we came to Kelly's and all the other salespeople were really annoying so when we got to Kelly's I kinda had a chip on my shoulder. This did not last long Angel listened to what we were looking for and delivered. After we bought he went through the whole truck with us showing us how everything works. This was a Denali so it had a lot of extras to go over.Angel took his time and made sure we knew exactly how everything worked and made sure we didn't have any questions before we left.This is our first GMC truck an I hope we like it because I don't ever want to deal with any other salesman other than Angel again. We love the Truck and the whole experience I would recommend anyone looking for a vehicle to check you out. Thanks, Chuck and Pam read more

Jut to warn everyone even that this is the certified dealer be aware and ask about return or exchange policies because there is no one set in place on their purchase agreement. The only way to return or exchange is if they did not disclose something about the car. especially ask about it if you are out of Florida and you are not familiar with FL law. you sign the purchase agreement you are stuck with it unlike in MN you have 3 days to change your mind. read more

When I went to purchase my car the salesman "forgot" to turn in my paperwork. I had to go back and ask about it.. I was put in an overpriced car but I needed it badly as mine was unsafe and I liked the car.. The owner helped me alot and I appreciated that finally I had the car and a year of free ojl changes.. Free got me an almost blown motor bc the tech tightened the filter too hard which left holes and drained almost all of the oil out of my car.. I complained and got another free oil change I said ok just don't let that guy do it lol I ended up losing my car for other reasons.. read more

I was introduced to Kelley GMC by Shawn (The car haggler) who found us the last 2016 Acadia in the area. Kelley actually pulled out all the stops to bring the car down from Gainesville to their shop. We ended up paying far less than we expected for the car plus it was sign and drive. Everyone at the dealership was very friendly and made sure we were comfortable. We were in and out the door in less than an hour with our new car. Since we left Kelley has checked in with us several times to make sure everything was OK. We had given up on getting an Acadia because the local dealer (In Tampa) wanted to sell us a "Demo" model with really high miles for the same price. read more

SAVE YOUR TIME AND MONEY AND BUY SOMEWHERE ELSE!! As LOYAL customers of Kelly Buick GMC in Bartow for MANY MANY years we are DONE!! We have spent hundreds of thousands on vehicles through this dealership and have always been LOYAL to Ms. Patty Hutchinson Currier but, since she left this dealership has gone to SH*T!! The customer service is horrible, you can't get a straight answer from anyone. The sales people have no idea what they are selling or anything about the vehicles. They lack the ability to communicate with THE CUSTOMER and most of them are simply dumb....I called Derrick Kelly's son in law, who is a MANAGER, to inquire about a truck, get some prices and hopefully nail something down. At 1130 I was brushed off (because he was at a "business lunch" ) and told he would call me right back......at 230!!! Yes 230 because apparently salesman take 3 hour lunches, he called me back only to give me ZERO leads or information but tell me he would look into a couple trucks and call me back with prices, ect.....as I sit here at 753PM, I still have not got a return call.....none of the information I asked for and have made ZERO progress since 1130 this morning! Not only do you not treat any potential customers this way but esp. Not one that has been a repeat customer for over 10 years! I know that word of mouth is a powerful thing when it comes to customer service and businesses so SPREAD THE WORD! I WILL NEVER PURCHASE ANOTHER VEHICLE FROM KELLY BUICK GMC AND URGE EVERYONE ELSE TO TAKE YOUR BUSINESS SOMEWHERE ELSE. Go to a dealership where at least they pretend you matter! How you going to run a business (Derrick Kelly) and not have your customers your TOP priority and have sales people that do what they SAY and what they should (I.E return calls, answer questions, have knowledge on YOUR product, SELL CARS)!! Patty and Louis (Service Manager) are the only good thing about this dealership. Louis is a great, honest and caring guy and always looks out for his customers, maybe he could teach the SALES people a thing or two about business and customer service! I would recommend EVERYONE to Louis for any service needs, just buy your vehicle somewhere else first if you don't want your time to be wasted and to be treated like you are a bother or second rate!! read more

This place was awesome ! Dealing with respectable people makes the entire experience refreshing ! We got the truck of our dreams thanks to Kelley ! read more

Love this place as I been here for their good job with my car first time at the place. Thought would write review soon but for the matter to justify it have to come here. Highly recommend the place must back at the place. read more

Bought our car from Kelley Buick, was even helped by the owners son,the salesman Kyle was great, he still calls to check and see how everything is going. A+ for him and the sales department. As for their service department, they are horrible. Free oil changes and tire rotations came with our purchase. Every time we went down they tried to talk us out of getting our vehicle serviced because they were sooooo busy. That's too bad that I want my vehicle properly maintained and I drove 30 minutes just to bring you my business. Our vehicle has 5 tires on it and every time I asked for all 5 to be rotated I was given an excuse as to why they wouldn't rotate it. "Typically we only rotate 4 tires" is what I got or "I'll have to check with the manager to see if we are allowed to do it this once". I wonder what they do with duallies? On top of that, I was called during a visit and they explained that my brakes needed new calipers because they were stuck and my tires don't spin freely. I told them to not change it I would be down to check it out. When I arrived all the tires were back on and they couldn't prove anything to me. After trying to get 150$ for a caliper, I said I would do it myself(I'm a mechanic). I was given a horrible attitude after being pressured for their caliper. I literally got in my jeep put it in drive and got back out to see my jeep rolling just fine(not safe but I had to check). Later when I did check my brakes, low and behold, nothing wrong with any of them. The other thing that angered me was they use too much torque on the lug nuts. I am a grown man and could hardly get them off. I was told they only torque to 100lbs which was another lie they fed me because I checked(again I am a mechanic) I was pretty upset that not only was I always given a hassle about what was promised with my purchase, but I was lied to as if I didn't know anything about cars. Not once but multiple times. This is horrible business. What's the worst part is they probably do this to other people day after day. read more

My experience from start to finish was seamless and enjoyable. My first phone inquiry to driving off the lot with my new car was perfect. Manny Rodriguez our sales representative did everything right to get our business. Once I bought the car, he continued working at a high and professional level, giving me as much of his time as I needed to ensure I knew how all the gadgets on my car worked. I highly recommend him. Getting the paperwork done was easy as well. In fact all our contact with various staff was great. We were offered refreshments during short waiting period. Everyone was friendly and professional. The dealership is nice too. Very clean, nice seating arrangement. Excellent vehicle choices too and great prices. When we are ready to trade in this new one we will go back to Kelly GMC. We could not be happier. they really value your business there. read more

Every quote the mechanic gave us before he started working on it was wrong. I was charged more for every single quote. I did not notice this until I got in the car on my way home. Also the mechanic quoted the price of the oil changed but I had a free oil change under the buying agreement of my car. Already decided that in the future ill use my home town mechanic who charges what he quotes & doesnt upcharge. read more

We have purchased two vehicles from Johnny, who btw is awesome sales person!! His level in service, feed back and professionalism is great! They have been very helpful when we were in time in need. Thank you for all that you do. We greatly appreciate it!! read more

I usually don't post reviews, but I can honestly say Kelley Buick has been the best car buying experience I have ever had. I shopped around with several other dealers and they were the only dealer to provide me with an honest, upfront quote for the vehicle I purchased. The sales manager, Dishon, was professional and went above and beyond to make sure I received excellent service from the friendly sales team who were efficient and very knowledgeable. Overall, I am happy I made my decision to buy at Kelley Buick and I would recommend it to all my family and friends. read more

If my wife had not been with me and wanted the truck I would have walked out. When meeting with your business manager I was told that you could not get the financing at the rate on the purchase agreement. It was going to be 3.9% instead of approx. 2%. My credit score is 829 and it was on your paperwork. I was pre approved by Suncoast at 1.75% and your Salesman Anthony Edwards new it. I even had the paperwork from Suncoast with me. Anthony even told me that Suncoast was one of the banks that you use for financing. I had asked my salesman, Anthony, previous to our picking up the truck by phone two days before, what was the interest rate from you going to be. I never received an answer. Now I know why, and how you are giving an additional $1000 discount if financed through you. I went to another GMC dealer previously and they could not figure out how you were doing this, and had never heard of it. The financing at your rate is an additional three thousand dollars over the life of the loan. You are obviously getting a kick back or credit from the financing company. I am in the process of filing a complaint with GMC, The Better Business Bureau, and The Florida Dept. of Consumer Protection. I have documented all my correspondence and will be forwarding to them my complaint. After all of this some of my truck bed lighting is not working. Who knows what else was not checked. So much for dealer prep. I guess good prices come with a cost. I wish I had never visited your dealership. read more

Caitlin was great and very resourceful and friendly almost like family and the finance guy was a very fast and very good man I like them very much my next truck I will go there even there are over a hour from my home read more