If I could leave 0 stars I would. My daughter (12) and my niece (20) went to DL Nails & spa today. They had an appointment which they were on time for & they weren't even serviced until 45 minutes past the appointment time. The guy doing my daughter's full set of acrylic nails did NOT listen to my daughter when she told him what she wanted. He made her bleed & when she said "ouch" he told her it was her fault he drew blood. When she asked the he remove a nail polish glob from her finger he glared at her & again said it was her fault. My niece was getting a full acrylic set & before she was even done with the set they stopped working on her fingers to do her pedicure & so that they could assist a new customer.... I would not recommend this place to anyone. read more

I once had a bad experience. BUT, it's under new ownership. The selection of colors is phenomenal. The service was over and above what was expected. The lotion hand massage at the end, cuticle trim, cuticle oil rub . The tech spoke good English and was friendly and gentle. And one more thing.... They use liners when they give pedicures. I would say they are on point for sanitary issues. Price is affordable and they tell you what they are charging you for. I will go back for sure read more

DL Nails & Spa - Ombré nails. - Nail Salons Near Me - Kennewick, Washington

I was visiting from out of town and needed to get my nails done. I found DL and had a wonderful experience. Tina did an amazing job on my nails. I had to have one of my nails repaired and I can't even tell which one was repaired! They have a large and wonderful color selection. Would recommend DL for your nails and I will definitely be back when I'm in the area again. read more

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Sometimes ok, other times not. Tech challenged. I booked online, choosing an available time, which was very convenient - however when I arrived discovered that I was bumped; they had given that appointment time to a call in ‍ read more

Everything went well! We had 2 pedis and they were perfect. This salon is really nice and clean and friendly. Beautiful job on pedis! My granddaughter and I are going there TODAY, Black Friday. And looking forward to it!! :-D read more

Mother and Son were so amazing. Great customer service and amazing skills. This is the second time coming here and I am super pleased with each time. A lot better than most nail salons. Vibe was great with music and not so awkward I couldn't talk to the person I was with. read more

Really nice people, great service and overall just an amazing experience!! And they have great prices!

I had such an amazing experience here. They took their time and did such a great job. I totally feel pampered. I have been back several times and have enjoyed it everything. The owner Diana makes sure everything is top quality. She is friendly, kind, and determined to make her customers happy. read more

I few months ago I received a manicure from this nail salon. my daughters had highly recommended this salon. I was not disappointed I received the best manicure I have ever received! read more

Quiet, sanitary and super sweet owners. I came with a friend and we really enjoyed our time. It has been over a week and my gel pedicure is still thriving which always makes me happy. The pricing is high but I haven't spent money on a pedicure in over a year so it was a bit unfamiliar. However they did a great job and my feet were needing love. read more

DL Nails & Spa - Nail Salons Near Me - Kennewick, Washington

Super disappointed, I always come here for manis and pedis. My manicure was horrible, it was botchy and uneven and on top of that they charge me 70 all together! read more

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What I wanted VS what I got. $50 job. They didn't offer many nail color choices & didn't have the correct rose gold chromatic but they didn't seem willing to find a color close to it. While the nail tech did my nails she kept repeating how "confusing" the nail pattern was. The nail tech also said how the length was too long for me LOL. Cuticles were not removed and no hand massage or soak. read more

DL Nails & Spa - Nail Salons Near Me - Kennewick, Washington

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5 days later and my gel pedicure literally fell off. He ripped my previous gel pedicure off instead of soaking it off. This is ridiculous for $75 read more

DL Nails & Spa - Terrible job - Nail Salons Near Me - Kennewick, Washington

This was my first time getting a pedicure and they were so sweet about it and helped my out with the colors and they gave a really good massage. read more

DL Nails & Spa - Nail Salons Near Me - Kennewick, Washington

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Terrible manicure and pedicure. First time I went here in May of 2018 they did very careful pedicure and paint job. Went back September 2018 specifically because of how well they did the first time and DID NOT have the same experience. Very poor paint job and very quick service. So bad I went to T20 to have them fix it and they asked if I had done it myself. A huge waste of $70 and an even bigger waste of time. I'm sticking with T20 from now on. read more

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I wish I read the reviews before I went here but I was in a hurry before a movie. Ok I went in for a pedicure. They kept asking for a manicure. I was on the phone and distracted so I said yes. The man doing the pedicure did an alright job. The lady doing my gel manicure was horrible. She painted all the way to my cuticle so it's grown out and is lifting. She missed my entire nail. Horrible. I should have known better. There was NO ONE in there. Be warned. read more

DL Nails & Spa - Missed the entire side of my nail. - Nail Salons Near Me - Kennewick, Washington

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I stopped in on a Thursday to get a quick, clean manicure and had a staph infection three days later. My infection is on the underside of my forearm - where it laid directly on the manicurist's table. Since I didn't observe her cleaning the table before or after my manicure, I have to assume the table was not sanitary. I'm a hygenic person, who rarely goes for pro manicures...now I remember why...boo. My physician said that many of the arm/hand/foot staph infections she sees are a result of visits to Tri-Cities nail salons...so be careful ladies and insist on resanitized instruments and resterilization of your manicurist's work station. Also...bring your own file, towel and polish...you'll be glad you did! Oh...and NEVER go to this gross place! read more

I wish I had read reviews before I left my hotel. Seriously, I don't know that I've had a worse experience. Do not feel like I got a $20 pedicure. She spent the entire time looking around the salon, like I wasn't even there and I definitely didn't get the "spa pedicure" that was advertised for $20, so apparently I must've been cheated. The girl only had 1 toe spreader, so she grabbed a used (and missing 1 nub) one from the discarded ones. Then, she didn't even bother to put it between my big toe and 2nd toe, so when I walked, my toes overlapped and ruined the polish. Oh, and base coat...what base coat? She then didn't even bother to get the nail polish off my skin, so now I'm walking around with purple skin on my feet. I asked for thin acrylics...I didn't get thin. I even came in with thin ones and told her I liked them this way and she clearly didn't care. Just say no. read more

DO NOT WASTE YOUR MONEY HERE! consider yourself forewarned. I asked for a top coat before the nail colour and the nail technician yelled at me saying no one ever asks for a top coat. read more

I am giving one star because the man was nice but unfortunately not very good at nails. My shellac manicure is already chipping and peeling only a few days later. I've gotten my nails done for years and never seen this happen. I just moved here and am looking for a nail salon but this won't be it. read more

I've gotten two pedicures so far. This place is clean and staff are friendly. It is nothing "fancy" but is perfect for people who want to keep up beautiful nails at a fair price. They did not push extra services and allowed me to really relax while in the chair. I would recommend and will be going back. Next time I will try a manicure. read more

I'd be the last person to leave a bad review, but this place deserves one. This was my second time here. My regular salon was booked, so I headed over to this nail salon. Awful experience!!! Steps were skipped in the process of getting my manicure. Very pushy with add on services. Highly overpriced for the service you receive. BOTH times I was asked for cash up front instead of debit, when I clearly already had my debit out ready to pay. If you're looking for a quick, crappy in and out nail salon this is it. read more

I didn't read any reviews before popping in for a much needed pedicure while my hubby was at Hobby Town. Super clean. Very good pedi. Took a lot of time and is probably one of the best pedis I've had at a walk in place. I got the luxury package #4 for $40. read more

My friend are I fairly new to Kennewick (I'm from Seattle and she from Utah, living here due to our husbands jobs), we met here and it's great to have a pal to go get a pedi with! We have gone to 4 places together in a quest to find a place we like enough to return but the pedicures we received here were the worst. They were about 15 minutes long, I especially got the worst gal. She either hated me, hated her job or pooped her pants, but her agony sure showed. She scowled with a dreadful look on her face the whole time, paid no attention to detail, actually no attention at all. The two gals were in their own world and carelessly rushing through (and they were not busy on this Tuesday morning). In my most recent career I earned tips and I feel it's very important to tip for services like this, this is the first time in my life I didn't tip a dime, I felt as though I was breaking my own law by not tipping but I could not bring myself to do it, it actually hurt to pay the $20 for the service. I have settled for MANY mediocre pedis over the years but this girl was awful in every way. Over all the place seems nice enough but if they want to make more money there should be some serious training and monitoring of quality and service. The owner supposedly lives in Seattle so there was nobody I could talk to. Oh well, I left with dry heels, sloppy polish and in a bad mood, just what I always hope for when I go out for a pedi. So my friend and I went to her house and she re-painted my toenails and did and damn fine job ha! Thanks miss Abby ;) read more

Zero stars for mediocre customer service, working in a rush, failing to use base coat on my toes and disrespectful when customer asked to fix gel polish because employee was working in a rush. Painted nails using gel color standing up and painted/cured polish outside nail bed. When customer asked to fix, employee got aggressive and treated customer with no respect, didn't apologize but continued fighting with customer. Someone else ended up cutting the skin that had nail polish cured and dry and disagreeing saying employee had done everything right. If you are not going to treat a customer with respect, take time to do the job you're being paid right, then don't ask the customer to sit. Wouldn't go here even if this was the only nail place in the entire Tri-Cities area. Don't see how this business will be open long. read more

Let me start with: DO NOT COME HERE IT IS FILTHY! Came in on a Saturday afternoon and the place was empty, that should have been my sign to get out. I got the 20 dollar pedicure. They don't put a lining in, the tools didn't look sanitized and the pedicure itself was painful! They sat me down at the nail dry station which is located near the restroom. One manicures went to used the restroom and didn't even wash her hands! (I know because I could hear everything) seriously wishing I had read the reviews before stepping foot in this germ hole. Never again!!! read more

Do NOT COME HERE!! I don't even know how your still open. I used to come here for the wonderful service but your service has gone down hill big time. I brought my daughter her Memorial Day and paid for 2 pedi's. The dude that gave me my pedi did nothing that your supposed to get with the package. He hurried thru it, left nail polish all over my toes, I had to ask the guy that was giving my daughter her pedi to clean up my toes. Waste of money and time. DO NOT COME HERE!! You will not be happy with the service, or pedi or mani. read more

I went to this salon after being referred here by a friend. I went in and asked for "Gel Nails". The first girl started working on my nails, sanding the tops, trimmed them and cleaned up my cuticles. Then another gal came and took over. She asked me if I wanted white tips and I said no thank you I just want them to look as natural as possible. Then I asked if they were going to make them longer. Keep in mind NO ONE in the salon speaks english. She said to me "Oh yeah going to make them clear." I thought everything was ok. Next thing I know she is putting on the gel and curing it under the UV light. When all was said and done I ended up with her doing a gel manicure NOT gel nails as I asked. When I asked about them she told me that she could do them for another $27 and that the first girl didn't understand english so she thought I wanted just a gel manicure. She then proceeded to yell at me in front of everyone and told me that I asked for a manicure when she wasn't even the one that I told what I wanted. It was completely uncalled for and another customer walked up to her and told them she would NOT be back because of the way she witnessed them treating me. The customer also told me she agreed with me and couldn't believe how all of the employees were acting. This place is a complete joke and a disgrace to ALL nail salons. I ended up going to Hot Tip Nails down the street and got exactly what I wanted and was treated very professionally. I WOULD NOT recommend this place to ANYONE. DO NOT GO HERE!!!!! read more

I've been here before a couple of times but this last time is definitely my last! My sisters and I came in to get pedicures. The lady rushed through and was just sloppy. Might as well have paid my 10 year old to do it and pretty sure she would have done a nicer job. I actually paid her a 5 dollar tip because I'm the type who feels guilty if I don't.. not coming back for sure. Bottom line- If you want a good job don't come here! read more

Ive been to this place more than once and they've always been cool. The second to last time I went there my nails came out crooked. I asked the lady to fix it and she said there was nothing wrong. Next and last time I went the lady that I got was upset that she even had to do my nails. She threw her purse down and then huffed and puffed all the way to my station. She rushed the whole process. She was hurting my nails with the buffing machine and when I left I had dried acrylic all over the edges of my nails, under my nails attached to the tops of my skin. It was the crappiest job ever! I don't recommend this place at all! read more

I used to think very highly of this place 5-7 years ago. However, now that gel polish/shellac (with it's 2 week chip-free possibilities) has been developed, I've begun to question this place. I recently moved back to the Tri-Cities from Seattle and went in with my mom to get a CND gel polish manicure. Although the steps two different manicurists followed appeared similar to the process I became accustomed to on the other side of the state (i.e., putting nails under a small UV light after each coat) and the bottles of polish seemed legit.....my mom's manicure cracked on several nails in less than 12 hours and 24 hours later two of my nails had cracked and the polish was easily peeled off. When this happened, I easily peeled off all 8 other nails worth of polish. This is NOT the experience I've had elsewhere. When getting quality gel manicures elsewhere, chipping would not happen for 1.5-2 weeks from the date of the manicure and could not be easily peeled off. Instead, quality gel manicures require soaking in 100% acetone for 15-20 minutes to remove, along with scraping off a "super glue" like base coat after the color wore off. This "super glue" like substance was not discovered under the gel manicure I received from Nails & Spa. Given that they charge double the price for gel manicures and seem to cut some corners.... I'm leery of what else they cut corners on. Won't be going back! read more