Got a gift card for facial and massage. Facial was amazing, loved it. When I checked out they just said thank you and we'll see back soon for your massage. I would have scheduled another facial but wasn't asked. Missed opportunity. Got a massage from Tony (he was recommended by staff) and it was the worst massage I've ever gotten. Didn't feel like he massaged any muscle groups for very long. Just a lot of pressure put on my shoulders and hips etc. weird things done that I haven't experienced before. Like resting my head in a towel and rotating side to side. Let's just say I felt like I needed a massage after getting a "massage" read more

I was in severe pain in a few specific upper body areas. I set the appointment incorrectly in my calendar and had an another appt right after my massage. I panicked and almost took off. Glad I stayed. Massages are crucial to me and my career. Dermatologists and a great masseuse are so important to good health, less pharma. Loved the clearance table. I scored some awesome bath bombs at a clearance price. Stocking up for Christmas:) Taylor was outstanding and I am so grateful for the relief that you give. I made another appt and again, so happy I stayed. My client understood and all was well. Peace read more

After much difficulty I was able to obtain a reservation for my wife to have a spa day. This reservation had to be made months in advance. And so I wanted to ensure that my wife's reservation was still listed and that there were no problems that needed handling before her big day. Unfortunately, the Kennewick location NEVER seems to answer their phone, nor do they give callbacks. They do not seem to have an email to write to either. I am afraid that such lack of concern on their part could translate to an "We're sorry, but that reservation isn't in our system," on the day of her visit. Can I rate their service? I cannot even get any service! read more

Made an appointment for the next day at 9:30am. Arrived and they had me on the schedule for the following week. No way possible they could have misunderstood the request for any availability for tomorrow. They are very unorganized and don't seem to care that they can do simple scheduling for appointments that a child should be able to do. I won't be back read more

Relaxing, professional, clean. Definitely recommend this place. Hair salon was my favorite

WOW. This place is amazing. Came in for an eyebrow wax and it was the best experience I've ever had. Absolutely impressed with all of the employees on staff here. Cannot believe how painless and comfortable my eyebrow wax was. This will be the only place I go to from here on out! read more

The business is unable to make scheduling accomodations. I bought services as christmas presents for a girls day and Nouveau is unable to accomodate the party size (3 people) on Saturdays or later in the day during the week (you know.. after work). They will not refund me the $400 that I've already spent on the services because they don't give out refunds - but when I spoke to them immediately after making the purchase I was never led to believe that scheduling mani/pedis would be nearly impossible. So Thanks for that... read more

I enjoy the professional and relaxing atmosphere. I have arrived to two appointments in the past 2 months, and received consistent customer service that is welcoming. They treated my kids as if they were clients and allowed me to still enjoy my services hands free!! My girls are future clients and this type of service makes me smile!!! read more

Nouveau Day Spa - DeAnn is a great stylist! We had a great consult and cannot wait to make my big transition a reality #greyhairdontcare - Skin Care Near Me - Kennewick, Washington

Currently sitting in the "sanctuary" after my Nouveau facial with Jenni. It was my first time here and the whole experience was great. Super friendly staff, very clean facility, and amazing products. I defiantly will be coming back to pamper myself again read more

Nouveau Day Spa - Skin Care Near Me - Kennewick, Washington

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I had 2 great treatments. The mud detox and a massage. Both clinicians were great thanks Randy and Sam. The noises of doors constantly opening and closing especially while in the waiting room and sounds of people walking and talking is what keeps this from a 5 star rating. read more

Staff was very friendly and attentive. Salon/spa is very professional and nicely decorated. My husband and I had a couples message for our 5 yr anniversary Honestly, not the best.. I felt like I was just having HOT oil rubbed on me with zero pressure. Neck actually hurts more now due to the uncomfortable headrest. Again, the staff is super nice, but I wouldn't come back. read more

I love nouveau! Today I had a facial, massage, and body treatment done. In spite of COVID everything is pretty normal everyone is masked and you cannot get your own water anymore but that was to be expected. Taylor did my massage and it was perfect, she also did my body treatment. I was so relaxed after both I almost fell asleep in the chair. Serene did my facial she was very sweet she smiled big at me every time she walked by me before I went in the room with her. I love coming to nouveau I wish I could go here every weekend! read more

This was my go-to for haircuts.... Ashley is fantastic, however their policies are very unreasonable. I have NEVER been asked to leave my card number to guarantee my appointments, ever. The other day I was asked to and when I asked why, I was told it was a policy in place for 2 years!!! WHAT! I had NEVER heard this before.. when I balked, I was told I'd loose my appointment by 6pm that day when if I didn't leave m card number! I left it feeling a little unnerved. I thought about this and decided to cancel!!! They e list my business!!! read more

I have went to Nouv for many years and have loved it! This time I had been researching Microblading and had always had problems with my eyebrows but didnt like the tattoo look. Randy spent a long time perfecting each eyebrow.. its has been the best thing i have done just for myself. Randy did such a great job that i can wake up and just go without worrying about my eyebrows ever! Thank you Randy... read more

Have been going to get facials to help with my acne, I had told the lady I'm allergic to gluten and she continued to use products with oat and wheat. I called to cancel my next appt and the receptionist didnt even apologize. Then a manager called and just wanted to argue that wasn't the reason I was breaking out and not apologizing for the incident (I've had this happen before I found out I was allergic). They gave me some products to help but didnt even give enough for 2 uses, after paying $300+. Will not be going back. read more

Very hard to find a good masseuse. .. Lynae (hope I'm spelling her name right) she's gotta be one of the best EVER, I've had many massages all ok, massage from Lynae was out of the ball park! -very grateful Lynae! read more

I was trying to find someone to do Shellac for me before leaving on my Honeymoon, and this place offered it and had the appointment time I needed. Not a very nice location, right off of Gage in a mini-strip mall with a side entrance, but whatever this is Tri-Cities (everywhere is like that). Inside is standard Salon design, but a bit lower-end then I expected for the prices they charge. Service was interesting to say the least. I checked-in and my nail tech didn't even introduce herself or welcome me to the salon as a new client (I still don't know her name even after my services). She warmed up and starting talking eventually, but it was very awkward. My husband went for a pedicure the next day and had a similar experience; they just aren't very personable people. Also, I don't really care to hear them talk amongst themselves about their plans for the weekend while I'm paying $45 for them to do my toes...I think it shows a lack of professionalism. My biggest complaint with this place, however, is the prices. They are flat-out ridiculous. They charge $20 extra for Shellac polish, and if that wasn't outrageous enough, they charge $15 to have it removed! Most Salons do the Shellac upgrade for free, especially if you are getting a mani and pedi combo initially, and the removal is then included in the total price. My "Express Manicure" was not worth more than $15, yet I was charged $45. The "Express Pedicure" I'll admit was very thorough, but at $45 should I really expect less? I always tip very well because I know people work hard and can't help the Salon prices, and that only added to an atrocious bill for one simple visit. The front desk was nice enough, but mostly concerned with talking amongst themselves and not worried enough about the clients (again, I don't care to hear their personal stories as I wait for my services). I know I can find somewhere less expensive, more welcoming and professional than Nouveau in this area. I'll be switching salons for my next services. read more

Dear Lord how has someone not reviewed this place yet? I dont think there is enough space in the digital world for me to talk about how much I love this place. Staff: friendly, sweet, kind Services: AWESOME, abundant, properly priced Location: easy to find, beautiful interior, you really forget you are right off gage blvd, it is truly shocking. One minute you are looking at the drive thru of sonic, next you are secluded in a lucious warm waiting room, already feeling tranquil and relaxed I am always impressed with their ability to get me an appointment that fits my needs, even at the last minute. Keep up the good work Nouveau, which reminds me...I so need to call them tomorrow :) read more

Horrible customer service!!! I have been there twice.. The first time we over paid for mediocre (at best) mani pedis. We were expecting top quality from a place like that, but that wasn't the case. Our eyebrow waxes were poor quality also. She rushed us in and out. The second time was absolutely horrible!!! The girl from Seattle did my hair and she was so rude! She made me feel very uncomfortable and was telling me how thin and fine my hair was, so thin that she couldn't give it layers in the front. My hair is thin but not that thin, not to mention I've been getting this same hairstyle for 6 years from someone who knows hair. She was also asking very personal questions, like where my husband and I met, how long we were married before we had my first child. It was so awkward! If you want quality and to be treated well this isn't the place to go!!!! read more

Oh goodness what an amazing experience! So glad we found this place! My husband and I went for anniversary and they were great. They were so clean and professional and even gave us a slice of cake for our anniversary! read more

4 stars are because it's pretty spendy. I love coming here to treat myself to the occasional facial or body treatment. They do a great job. The environment is tranquil and relaxing. A must for de-stressing or just a good pampering. I can only afford a visit maybe every few months or so, but it is worth it each time. Check out their menu of services. There are many wonderful things to try! read more

Just wanted to say thank you for a great massage Lynna and Natalie. My grandmother and I had a couples massage here today. It was pretty amazing!!! Lynna and Natalie are EXCELLENT at what they do. Definitely requesting them our next visit:) read more

Nouveau Day Spa - Skin Care Near Me - Kennewick, Washington

I go to nouveau spa every 4-6 weeks for a mani-pedi. Love the technicians and the rest of the staff.

Update: I received a call from the manager this morning. She deeply apologized & informed me that the gift certificate should've been honored with no extra charge. She immediately issued a refund. I appreciate her making it right. My husband got me the express yourself spa services & upgrade facial for my birthday last September (it clearly said Express Yourself with upgrade facial) on the gift certificate. I called & booked my appointment for today. I had a great experience with everyone. Esther the masseuse was fabulous, so was the ladies who gave me a facial & a mani & pedi. Upon checkout I was told that I owed an additional $20 because I "added the manicure". I made the comment that i thought that was included in the package, and if I would have known i wouldn't have had the mani done. Anyway, I paid the extra and left. When i got home I jumped on the computer... per the Internet the Express yourself package comes with a mani & pedi. I guess the prices increased from the time my husband bought it & when I used it. I called to clarify & was hoping they would be like oh I'm so sorry, let us fix that for you... um no. I feel like they should have honored the gift certificate. read more

I can only speak from a massage perspective at this point, but I was very happy with my experience. Jessica was my massage therapist, she was friendly, and conversation didn't feel forced or fake (she only engaged in conversation if I initiated, aka if I just wanted to relax in silence, I could). My spouse booked the massage, a Nouveau Hot Stone Massage, my previous impression of stone massages were blown away. It was a mixture of hot stones to loosen up an area for a few minutes, followed by a deep tissue massage of the specific area (different pressures were an option). The price was very reasonable for the length (90 minutes), quality of service, and ambiance! read more

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Best massage ever! I got a gift certificate for my birthday and it was an amazing massage, then I got a manicure. Everyone is so kind and genuine. I will be coming back for more treatments! Taylor is so incredible and very kind! read more

Awesome! I experienced an hour deep tissue massage and it was amazing! The time started with a foot soak and before I knew it, the tention was slipping away. read more

I had a mud/mineral detox body treatment. The clinician was VERY nice, however, I told her I'd never had anything like that done. I would have REALLY liked her to explain the process she was doing and the key products that make the treatment "special". I was very happy w/ the treatment itself. read more

I really had a lovely day at this spa in February 22, 2019. I chose the "Decadent Delight" package and used a gift certificate my fiancé gave me for Christmas. It was all around a great experience. I'd definitely go back. They get booked out pretty far but don't let it discourage you because when your day comes, it's truly pleasant. Thank you ladies. I'll be back. read more

When it came time to get my manicure and pedicure pampering in preparation for my wedding day we knew that Nouveau would not disappoint. The nail techs were super friendly and very skilled at their profession. I was never rushed and they spent a lot of time in the small details.The facility was very clean and I left feeling very relaxed and pampered. If you are looking for a relaxing and personal experience Nouveau is the place to go. read more

honestly offers great services but if you're looking for employment here i do not recommend. highly inappropriate and unprofessional.

Got a spa pedi. She was very tender handed but took her time. I prefer more pressure with the scrubbing and massage. She was very careful with the cleaning of my nails but again I prefer more aggressiveness but maybe it's because I've been used to the abuse from other places?‍ read more

I really like the staff and the atmosphere here. I had my first massage today here with my sister and I have to say, I'm not impressed with the person who did my massage. She was very very friendly but she wouldn't listen to me at all. I had told her I had whiplash from an accident previously and she was trying to tell me that I didn't have whiplash... I only told her that so she knew in advance. I thought that was weird because she didn't want to believe me but I brushed it off. She ignored a few of my requests throughout the massage and called my sister my mom multiple times. My sister enjoyed her massage with her therapist so it may be worth trying again with a different therapist but this first impression was not very good. They say you feel relaxed and tired after a massage and this one didn't make me feel that at all. read more

First time here & loved it!! Got me in right away. Taylor has magic hands! Best massage ive ever gotten.

I went to Nouveau for a bikini was because I couldn't get in with my usual aesthetician. I would NOT recommend this spa for waxing services. They use barbaric strip waxing instead of using hard wax. I was raw afterwards. The aesthetician was in a hurry and didn't seem concerned about the pain she was inflicting. Their prices are outrages too. We're not in NYC for crying out loud! read more

I've been to the Nouveau Day Spa a few times when I'm back in the Tri-Cities for manicures and pedicures. The nail techs are really good, the facilities very clean, and the prices pretty decent. In fact, I've gotten my mother hooked on going out for pedicures every couple of months at Nouveau! I'm looking forward to my next trip back already! read more

I came in for a color correction the other day with Amanda, she was wonderful! She was fast for what needed to be done and I ended up with the best hair color and cut that I've ever had. I got an ash blonde balayage lob cut, which isn't an easy thing to do well, and it turned out so cute. Definitely go see her to do your hair, and to those that work there: give that girl a raise! She's the best! :) I have always had good hair experiences at Neuvaeu and will never stray again! read more

My deep tissue massage was a success....I haven't experienced anything else aside from massage, but it's clean, quiet and friendly. I recommend this spot for massage. read more

Oh my Lordy, FANTASTIC. Everything you want in a beautiful, tranquil setting. The staff is so friendly and knowledgeable. The services, exquisite. The front desk personnel are very helpful when setting up a full spa day or just a single treatment and no matter what you are getting (from a quick brow wax to a full day of pampering) you are treated like a valuable customer and friend. The in-spa meals make this ideal for a full day experience whether it's just you are a group. The signature skin care line is wonderful too. Definitely recommended!!! read more

I have been here a number of times and loved every visit. Krystal is an amazing masseuse and I highly recommend her for massages! Their other services I've tried are a manicure, facial and full body moisturizer shower and those were all wonderful too. Professional, upper end building and clean facility. read more