I had a great experience working with Christina while buying my car. She was extremely…read moreprofessional, knowledgeable, and patient throughout the entire process. Christina took the time to answer all of my questions and made sure I felt comfortable with every step. She wasn't pushy at all and genuinely wanted to help me find the right vehicle for my needs. Her positive attitude and excellent customer service made the whole experience smooth and stress-free. I would highly recommend Christina to anyone looking to buy a car!

A deeply disappointing experience -- would not recommend!…read more I moved from Washington to Massachusetts in the summer of 2025, and a few months later I finally decided it was time to look for a new car -- or at least a reliable used one. After months of searching and comparing options, I turned to CarFax to find something trustworthy. That's when I came across the Hyundai Kona that I genuinely fell in love with the moment I saw it on December 31, 2025. It felt like the perfect match after a long, exhausting search. I went to the dealership, asked all the right questions, and did everything a careful buyer is supposed to do. On January 6, 2026, after putting $2,000 down, I drove the car home believing I had finally made a solid, responsible purchase. I truly thought I was starting a new chapter with a dependable vehicle. Unfortunately, what followed tells a very different story. I'm already paying about $700 out of pocket for solenoid replacements and an oil change because the shop found white sludge in the engine. This is on a car I just bought from this dealership. Their "complimentary" oil change means nothing when the vehicle clearly wasn't properly inspected in the first place. I didn't buy this car blindly. I test‑drove it, asked questions, even had my fiancé on FaceTime asking the salesperson things directly. The moment I reached out about the check‑engine codes the car developed, the communication stopped. No reply, no concern, no accountability. This experience has convinced me to avoid dealerships entirely from now on. If you're considering buying a "certified" used car from them, bring your own mechanic, because their 130‑point inspection feels like nothing more than a sales pitch. Even the manager who finalized my paperwork gave me the same scripted lines about pricing and future repairs. None of it matched the reality of what I'm dealing with now. I expected payments under $300; instead, I'm paying almost $400 for a car that needed engine work almost immediately. The warranty has been useless, and the dealership has shown no interest in making things right. If they truly cared about customers, they would stand behind what they sell and offer at least a year of coverage for issues that show up right after purchase. I do not recommend this business. This was my first dealership purchase in years, and it will absolutely be my last. Save yourself the stress, the money, and the disappointment.

This company should have negative rating. Enjoyed the Volvo sales process. Hunter is a good guy and…read morevery laid back. In the financing dept, we were sold a warranty Fidelity warranty services ( look it up has a solid 1 rating). They sell it as though it's related to Volvo. It's not. On another note, when a family member gave the service dept less than a 10 for service, the service member whose last name is Jaffarian (so likely related to owner) called my family member on his cell to tell him agressively that unless he rated them 10 not to come back to Jaffarian for service. Would never set foot in there again. We have purchased many Volvo's over the years. Now using another dealership and have had positive results.

I just bought used Kia Telluride, 4 days after i got it I went to get a sticker. The tech called me…read morein went over a few things...There was a code for torque converter, an open saftey recall and he said rear shocks needed to be replaced . Told him I just bought it and that dealer said they would back the vehicle. He said he would give me a sticker but definitely needs shocks... i went back to Jaffarian that day, they did bring it to Kia and code and re call taken care of but they refused to replace the shocks. Bob the manager in Volvo service said that it got a sticker so it's not a safety concern and that it's a high milage car so they will not replace. This is stuff that was missed by their techs but now it's my problem Why didnt they say they back this vehicle due tonhigh milage? Wouldn'thave bought it if that was the case...just make sure you have vehicle checked out by your mechanic before signing anything....nice treatment for a repeat customer. NEVER AGAIN THANK YOU JAFFARIANS!

Although used car dealerships usually only give a 30 day warranty, four months later when I needed…read morea repair they covered it. Thank you, Cam

Cam is the man! wasn't salesmanly at all and I'm in commission sales. been in business 30 years…read moreand was busy. Got me the keys for the car I wanted and told me what I wanted to know. and then I spotted her... the black cherry. mustang gt convertible under $11k 2014. Took it for a drive with the top down to the local Amazon down the street zoomed around it and it handled beautifully to keep going with the top up and then I noticed there was some rattling around. We stopped at Starbucks and noticed there was something in the trunk so then went back into the dealership noticed there were still some thing rattling around and I almost missed the turn and slammed on the brakes and noticed they didn't work as well as they should've. told. Cam and he went online and bought them for the car. I obviously purchased it. Meanwhile my roommate was looking for a car and settled on Gary Jackson in chatlton. well they were awful and so I took him back to my guy and he bought one under 50k miles for same price. they do give referrals.

An hour after I scheduled my service, a light came on in my car. They got me in right away when I…read morecalled and got the work done quickly and efficiently. Freddy. Freddy in the service department is the kindest soul. When I dropped off my car and picked it up, I was nervous, stressed and just wanted my car to be ok. Freddy was reassuring, kind, patient and responsive. I am very grateful for him and all he did for me this week. He took a situation that could have been stressful, and made it simple. And he does this all with a smile on his face. Thank you, Freddy!

This is not a good place to buy parts if you are a regular consumer. If you're not a mechanic or a…read moreshop, they raise the prices by about 20% over the normal retail cost. For example, I went in to buy a battery sensor that I know costs around $105 everywhere else, and even Mopar's own websites offer discounts that make it cheaper. But this dealer assumed that because I'm the vehicle owner, I wouldn't know the real price, so they marked it up by about 20%. If they do this with something as simple as a battery sensor, I can't imagine what they do with bigger repairs or vehicle sales. I do not recommend this place at all.

I spent nearly $800. at this repair shop for preventative maintenance. A knocking sound in the…read morefront steering. Peter, the owner suggested front brakes and a passenger ball joint. I had the repairs done. The ball joint COMPLETELY let go right after the repair. I WILL ADD PICTURES FOR YOUR CONSIDERATION PRIOR TO CHOOSING THIS BUSINESS. I was reimbursed a total of $300. This, despite $2,700 estimate for repairs to the body directly resulting from this incident. I have to have suspension repairs before I can sell the vehicle. This is the most dangerous and disappointing experience I have ever had with any auto repair shop and had the displeasure of having to deal with an unscrupulous business, inept, neglectful repair shop.

My fiancé's 2019 Chevy Equinox had a warranty repair. We were sent to Pep Boys as the closest…read morein-network shop. As soon as my fiancé mentioned that it wasn't an out-of-pocket job, the manager insulted her, insisted that the brake and engine problems were "User error" and minor. He then called the warranty provider to have the claim denied out of spite. I called the warranty provider and was referred to Riverside Garage where the Equinox was diagnosed and fully repaired in 24hrs by an amazing mechanic who went to bat for us on the warranty. Turns out that the "minor user error" problems were the result of a vacuum pump that had literally exploded into 30 pieces, making the vehicle extremely dangerous to drive. Long story short, Riverside Garage is fast, friendly, and extremely professional, and warranty or no, its worth the drive to Haverhill, MA to have the work done right. And now they have customers for life, unlike Pep Boys. A+

When I moved here a checked yelp for car repair. This was a…read moretop scorer . So three years and my trust in this place is very high. Most important in life mechanic you trust.

Customer service is lacking as I came in to do an inspection was told they had no time and that…read morethey could schedule me tomorrow then proceeded to pick up the phone and discuss with an employee how they put in the wrong sunroof yada yada... when dealing with a customer and telling them you will schedule them appointment you don't then start a conversation with your employee on the phone when u can speak to them after you finish with the client your customer service skills suck and so did dudes attitude. Maybe greet people with a smile like this place should get some woman to do the meet and greet cause first impressions are a lot better if you're not a total douche canoe. Hope you have the day you deserve. The fun police called and said give them back their attitude.

Purchased a SLK from Moschetto Bros in 2006. Great location and show room. SLK is still going…read morestrong.

Finding a fair & honest mechanic that does a good job is often a challenge when you move. Since…read morethe first time I went to Moschetto's in 2015(?), I've appreciated their friendliness, honesty and good work. They always greet me and thank me for my business...which is something that is becoming rare in customer service. They have always told me when I "really" need something fixed and when I could wait a bit longer or skip it, if it's not critical. I appreciate that even though they are busy, they have always been great about getting me in for service asap....sometimes even the same day. Having 2 older cars, I've been in there quite a bit over the past few years! Because of their great staff, consistent service and fair prices, I recommended them to a friend who was looking to buy a used vehicle this past year. She ended up buying one there and said it's been great - she loves it. And because she's had such good luck with hers, I just recently bought my new Jeep there also. The team at Moschetto's was helpful, patient and not pushy about trying to 'sell' me something - they wanted me to be sure it was something that would make me happy in a price range that I considered to be comfortable. For those reasons, I highly recommend giving them a try if you are in need of services, or if you are looking for a used vehicle.