First the good, and the reason for the one star (not that I could give less anyway)... the sales…read morestaff was very friendly. Kudos for that. Now for the bad, and let me preface this by mentioning that I spent a good portion of my adulthood racing and working in various bike shops. And I was the service manager in one, so I have a LOT of bike mechanic experience. If I were the service manager of this shop, I'd have fired the person who built my bike. Today I bought a particular TREK MTB at this store, because unfortunately my usual store didn't have one and couldn't get one. First problem: you are NOT supposed to use grease on a carbon seatpost with a carbon frame. It's LITERALLY PRINTED on the back of the seatpost, though it's something any good mechanic should know anyway. Sure enough they assembled it with tons of grease, and within just a 1 mile ride, the post slid down a good inch. So I degreased the post, and put 'carbon paste' on it to keep it from happening again. Second problem (picture attached): they mounted the remote shock lockout outboard of the brake lever, which means there's nowhere for your thumb to go when you wrap your hand around the grip. A simple look at the TREK website shows it's installed wrong. And switching them around after requires removing the grip. Sometimes that can be done without destroying the grip, sometimes it can't. So I've already had to buy new grips to fix their mistake. There were several other minor things that never would have been acceptable at my shop, but this is long enough already. I guess if you're looking for a very basic shop, or if you have your own mechanical skills, they're an acceptable choice. Otherwise, I'd highly suggest you look elsewhere. Oh, also, to make it even more insulting, they try to sell you a $150 tune-up plan, which just means you pay up front to have them continue to provide you with subpar repair service. Disappointed mostly because working in a bike shop was always more than just a blow-off job to me. Sad to see that's not the case here. I won't be back.

Best staff and service EVER! I walked in on the first warm day of the season and of course they…read morewere swamped with customers. But that did not stop them from getting me right in getting my inner tube switched out and checked out all in a matter of less than 15 minutes. Blake is the best! Best personality and service I have encountered in a long time. I'm definitely coming back here to buy my next bike.

From bikes to golf gear & everything in between my husband & I have found great products here at…read morethe Novi location. The staff is friendly, very helpful & knowledgeable. Most of all the prices are fair & they have great deals throughout the store. I would recommend to family & friends.

The first snowstorm of the year happened a few days ago…read more My husband and i decided to visit Kensington Park. We arrived there expecting that there will be sleds, snowboards or skies available for rent. Unfortunately, there was no company around to offer snow equipment for rent on site. Searched on Yelp and found several sports shops and snow resorts that offer equipment for rent. Looking at the rent per day which is $39 per set, we decided to buy used equipment at Play It Again Sports. As we entered the store, there was already a line of parents and their kids at the register. Despite the short commotion, we were greeted by a big and tall caucasian guy. Originally thought he was the only one who worked there. Turns out there were other guys standing on the other side of the store that completely ignored us. A good suggestion for this store is for the employees to have at least a uniform or a nameplate to identify them as an employee. After finishing the last customer, the tall guy came towards and toured us around the store. He answered our return policy inquiry which convinced us into buying the equipment with no hesitation. 14 days return and refund if we are not fully satisfied. He enrolled us in the rewards program to track our order history and easy return. Great service! Speaking of equipment, this location had a lot of options for new and used skies and snowboarding equipment, for as low $20 for the shoes, and $12 poles. The lowest i could find for the snowboard with bindings was around $120. The burton shoes that is brand new was a steal for $80 compared to the online price of $180, minus the box ;-) We saw used frisbees, equipment and apparel for hockey, ice skating, golf and other types of sports. We kinda feel old to start a new hobby at a cost, so this store was the ideal place for us to get second-hand equipment. Will be back for my husband's snowboard and shoes ;-)

Thank you Megan and Dave! We love our rented E-Bikes! Day 1 is a success, having biked around…read moreMaceday Lake and Lotus Lake. Diego's sportier Pedago is much zippier. My Pedago cruiser is perfect as I am just able to keep up. I am especially excited about your delivery service! Thanks again. We will be back when we are in town next.

Worst pedego dealer I've seen in 4 years. I own 3 pedego bikes and keep buying them because of the…read moredealer experience. I brought an element into their sister store they own in Florida to be told I needed a part that takes 3 weeks to get in. I had it ordered. took 5 weeks but what ever. I took the new part with me to Michigan to have it put on up here. this store ( same owners) , told me the things they wanted to fix totaling $880. I had to tell the 3 times I didn't want all these extras. I just wanted the throttle put on. I'm going to skip all the calls back and forth with them needing more money for more parts. they are very deceptive with what you ask for verses what the try and trick you into. the last straw was when they said , "if you buy the brakes I'll put them on for free. when I go to pick it up it's another $190 for breaks. lied to yet again. Be careful with this place. they talk like they want to help but all they want are the upsells

Rude, rude, rude!!!! I had order a bike rack and it was to be shipped to this Walled Lake location…read more I called to confirm pickup and Garrett (very nice), stated it had arrived. Today, I went to pick it up and was faced with the rudest person, Dwayne. I didn't say more than a couple of words, this guy was waving his hands about, snipping at me. I was shocked! A lady at the counter witnessed it and stated, he was very rude to me also. He should not be around customers. So Rude!!!!

I recently purchased a bike here. The staff was patient and very informative. Now I am just waiting…read morefor it to warm up outside! Thank you!

You can enjoy a easy ride or adventure and fast ride! I love…read moreit! Very useful tips from the owners

Bought a Magnum bike from Wes went back today to get it fixed. He refused to fix unless I got the…read morereplacement part from Magnum first. Why is he selling Magnum's if he doesn't want to deal with them? Beware buying from this place because you will be on your own if something goes wrong.

I give Dan our sales men a 5 star review, he did great. Paula was also a great sales in parts. The…read morewhole team was great with us buying our 2026 Ca Am side by side

They don't deserve a one it should have minuses. Took my quad for valves and clutch to be checked…read moreout. They replaced the battery, witch they just checked my battery the day before I dropped my machine off and it was good. Needless to say I made them take switch batteries back. They never checked the valves or the clutch what I took it in for. The invoice stated for them to be looked at. I guess they can't read. It their lost. The parts department sucks too. Just a bad place.