Went today because I signed up for a triathlon. I'm a runner. With no bike…read more They were super patient and spent a lot of time with me. Answered questions I didn't know I had. They have a bike maintenance plan that I got for 3 years ... seems like they should have 1 year free but I don't know what all goes into it. Anyway that was $150 for 3 years. Their lights and stuff seemed expensive. Anyway I thought it was a very nice experience. I'd go back.

Just really great people. We've had multiple bikes repaired here over the years (many times at…read morelittle to no charge). As the COVID lockdown began, we ran our 13 year old's old bike to them with the intention of trading in/trading up. As we couldn't go in, the nice man helping us through the door sized my son up, asked a few questions regarding his riding habits, likes, dislikes. Within 15 minutes we were on our way home with the PERFECT new (gently used and tuned up) bike for an amazing deal. Go here for all your cycling needs.

I came in for a quick repair on my bike. My bike isn't the top of the line and I could tell that…read morethis bike shop had some pretty high end bikes. But they didn't treat me any differently for having an older style bike which I appreciate. Chris helped me with my bike got it up and running very quickly and treated me very well. He even held the door open for me to get the bike into my vehicle. I really appreciated that . I felt attended it to from the time I came in to the time I left. I've been to other bike shops that treated me poorly and I really appreciated the good customer service they all gave me.

Disappointed with my experience with Main Street Bicycles. Originally took my bike there because of…read morea couple broken spokes. I was initially a little turned off that none of the employees were wearing masks - even though most of the customers were. But, they told me they'd take a look at my bike -- and let me know a few days later that two spokes would need to be replaced. I picked it up a week or so later (again - no masks) and it seemed to be okay. A few weeks later - more broken spokes. Took it back in (this time masks - at least for the counter people)... got a call a few days later and was told the entire wheel/rim needed replacing due to corrosion. He apologized for not catching it earlier... and did a complimentary fix on the spokes this time. I ordered the new tire/rim a few days later and was told it would be in in about a week. Three weeks later - I've heard nothing. I get it, the pandemic has slowed things down... but 3 weeks vs. the 1 week I was promised was a bit much. So I called and was told it was back ordered. Again, I understand that -- but, I feel good customer care would've called me around the initial estimated date. -- Shortly after I left this review, I received a message from Anne Marie Gealy: "We are sorry you felt it necessary to bash us. I'm sure your perfection will overcome any issues you have with any other issues ahead" I didn't bash Main Street Bicycle. I left an account of my experience there. I feel it was polite and true. I am disappointed about my experience there and hoped my review would help improve the experience there. I feel my review was fair and explained the issues I had with the shop. Mrs. Gealy's accusation is unfair and her brash response is undeserved. Instead of contacting me to address and maybe fix these issues would go a long way to turning a bad experience into a good one... instead, my already disappointing experience with this bike shop sinks even lower. So if you want a shop to not properly diagnose your bike, "fix" your bike for it to have the same issue a couple weeks later --- when you'll have to throw more money to get it fixed properly... then have one their people attack you in messenger... then Main Street Bicycle is for you!

I bought an adult tricycle from someone at the end of last fall. It hadn't really been used (the…read moretires were still clean!), but it felt very wobbly and I felt unsteady on it. So, I wanted to get it tuned up before I tried riding it for real. I took it to Cycletherapy and they told me it would be ready in a little over 2 weeks. I also fully intended for them to tell me it would be expensive to fix. Well, it was ready in just under ONE week. And it cost LESS than $50! The people were also really nice and helpful, both taking it out of my car when I brought it in and putting it back in when I picked it up. I only rode it for a minute around my condo's parking lot (there are major potholes and it doesn't feel safe to ride there yet), but it felt much more steady. I really felt like I got good service from them, and they seemed very helpful and knowledgeable.

In 2000 I bought a Raleigh bicycle from the Town and Country bike shop which is now Cycletherapy…read moreI ride for cardio health at least 7 months out of the year and figure I've put at least 15,000 miles on this bike The derailer finally came apart so I took my bike to Cycletheapy to repair This bike needed lots of help and they did a beautiful just job turning this bike back to brand new shape Rides like a dream Love this business Don't hesitate to take your bike to Cycletherapy for repair If u need a new bike give them a look

I went there to try out e-bikes. The two I tried were a Townie and an Aventon. Like both. I am not…read morebuying at the moment but there was No pressure, and they were very helpful people. If the person that I was working with was on the phone, then the next one came over to help. That's not a problem because they don't work on commissions. I went during the week and Ingot the attention I needed. Very knowledgeable and helpful. I ended up buying a new seat for my other bike. They are happy with whatever business you give them. My $20 seat was treated as well as if I were to walk out with a $2k electric bike. I will go back once I decide which way I'm going for a e bike.

I went in to get some new tubes for my bike. They were pretty busy for a morning so I wandered…read morearound for a bit until they could help me. I checked out the accessories, which they have a lot of, and some of the eBikes. Once the crowd thinned out, they were very pleasant and made sure I got what I needed. The prices were good and the quality of the stock was top-notch. It's the closest bike store to me in town, and I will surely shop here again.

Shop closed at 7:00. I was there 7:05 needing to replace tube and Ken, the owner, obliged. Great…read morecustomer service!!! Will come back for any bike work needed!

Very knowledgeable and helpful bike shop. Owner is knowledgeable about e-bikes too. They handle…read moreSpecialized, among other brands, which is good because the nearby local bike shop where we bought our e-bikes closed (the owners retired).

Did a fantastic job repairing the bottom bracket of my Trek hybrid. Very friendly and professional…read more And the repair was done in a timely manner thank you.

The high level of customer service provided by Oxford Bike Shoppe is unparalleled. The very first…read moreimpression? I called with a question about repairs, leaving a message. The owner returned my call within minutes. A return call is welcome, but what about the actual service? That was incredible, with repairs completed earlier than promised and at a reasonable price. I would recommend a visit to Oxford Bike Shoppe.

We went for the first time last Saturday and it was super busy and Dan was helpful but he was…read morejuggling several of us at the same time. We tested out some hybrid Treks but weren't certain which ones we liked. My husband tried both the hybrids as well as road bikes. Dan was super patient and helpful to us. We went back again today and was helped by Rick. He was attentive and on the ball and helped set us up on several types of bikes today to test out. We tested out the Electra's, then the Townie and finally the electric bikes. The Electra bikes were unbelievably comfortable and far as ride and overall comfort and fit, as well as ease of gear switches, all internal to the bike and done with twist of the handle grip. The Townie was a stiffer and rougher ride. The electric bikes were exhilarating and fun for sure, but pricey. I rode and electric Townie bike that was about $2,600 and my husband tested out an electric bike by Townie that costs $4,600, their higher end model. It was most noticeable during the turbo setting. There is also the Eco, touring and sport modes as well. I preferred and felt the biggest impact during turbo. I am most swayed by the true comfort ride of the electric cruiser 7, by far my favorite of all of the bikes I have tried out so far. Think I found the winner.

The shop was pretty empty when I arrived. I was quickly greeted and said what I was looking for…read more Daniel Horsley (he gave me his card so that if i decided what I wanted I could call the shop) helped me out and made some suggestions without any pressure to buy. I didn't end up buying but it was an overall enjoyable experience. They had social distancing markers, all of the staff were wearing masks and you have to wear a mask to go in.

I went into this store today with my son to get him a nice $300+ Specialized bike for his birthday;…read moreand as you can see from my profile picture I am a black woman. A black woman that lives in this neighborhood. I entered the store and was not greeted by a soul. I inquired if anyone was working - no response. Another customer stated the two guys staring at me behind the counter were working, they never opened their mouths. Turned their heads and continued to talk to one another, the female employee stated something along the line of her being unavailable and the men could assist us. They never came over. I walked to service and asked another employee why we weren't being waited on, he was perplexed and stated he didn't understand why they hadn't come over. The white people in the store had been greeted and waited on, and happily shopping. We stood there with a bike picked out ready to be assisted and never ever had the courtesy of being checked out. Without words, it was very blatant our black business was unwanted. I even inquired again before leaving and they literally stared at me like mutes. Disgusting. Racist. Despicable. Will never ever support the "privileged" KLM Bike & Fitness at any of its locations. If zero stars was an option I would put that and just so you all at the store are aware I will be putting in a complaint with BBB and I will push for an investigator to visit your store and conduct a field experiment regarding overt and subtle forms of racial discrimination/"retail racism".

Wow, talk about impressive. Had my bike serviced here. Not often that I am this impressed by great…read morework. I wouldn't consider going anywhere else now.