I tried to give this place the benefit of the doubt and ignore the other reviews but there is…read moredefinitely some improvement that needs to be done here. I ordered tires and scheduled an appointment through simpletire. The shop never reached out to me so I showed up on my appointment date and they didn't have me in the schedule due to "someone not putting me in the schedule after receiving the email from simple tire". That was fine and I gave them 2 days to swap my tires and they managed to get it done in 1. I was getting new wheels put on and asked on check-in if there was a fee for moving the sensors or for disposing 2 sets of tires, they did not give me an answer and when the person at the counter (maybe a service advisor maybe a technician/ mechanic, not sure) asked who appeared to be the shop manager the manager was dismissive and said "we'll handle it". On pickup they aggressively told me there was an extra fee for transferring the wheel sensors and I told them that was fine, I expected that and asked about it on check-in and wasn't given an answer. They were also very pushy about me keeping my old set of wheels and tires despite them being too tall and heavy for the car as the old ones were put on during an emergency when I had a flat and that's all the other shop had in stock at the time. I told them no and that I don't have a place to store them multiple times and that I would even pay an extra disposal fee and they kept pushing. They also did an unapproved inspection on the car and complained about my battery that I was already aware of and planned on swapping myself, as well as my brake pads that have been wearing out pre-maturely due to the previous tires I had on the car that were to heavy that they did not want to let me get rid of (I had just had the pads swapped 6 months ago, yet another reason for getting rid of the incorrectly sized tires I had). I don't recommend this place as they are poor on the customer service side and will try to push to do things you don't want to. I really wanted to like this place because it's in a very walkable location in the heart of walled lake, not far from many of the apartment buildings here, so if your car is getting worked on and you live here you can just walk home but I will be driving further for better service next time.

In February, my wife spun out on ice and smacked a curb. This broke several suspension components…read moreon the car. I am including several screenshots of the diagnosed issues and repairs made in early March. Few weeks later I was driving the car and noticed the rear tire was low on air. I took the car back in. They said it needed a valve stem replacement. They charged me to replace it. I don't know why the valve stem would have suddenly had a problem since they just repaired it all, but it was a cheap repair In early June, I called back and told them that the tire was losing air again. I also noted that something didn't feel right about the cars steering. Especially on sharp turns. A clanging sound, or something with the suspension banging against itself under the car. My wife noted there were sounds when braking as well. I was scheduled to bring the car back in, but my mom suddenly passed away and all things got put on hold. In August we took the car back in. We mentioned the same things as when I called in June, though they really emphasized the brake noise the most. I reminded them on the clanging sounds and odd jerking movements when I did sharp turns of the wheel. I stressed I just wanted them to make sure that the repairs were all done properly and that the car was 100% safe for my family. I don't know anything about mechanics, I simply wanted assurance the car was safe to drive. Patrick assured me he had it test driven and would do so again. He also assured me it was 100% safe, and there were no issues. The one thing they found wrong on the August visit was the valve stem needed to be replaced. On the same tire as the last repair in April. I reminded them that they already replaced this a month prior. He did remove the charge but was unable to explain why it needed to be replaced again. Come October, the SAME TIRE is losing air again. I that the same tire is losing air, and the steering/suspension issues were worse. When I brake it would veer to the left. I spoke with Mike (not at all pleasant) and he said the tire pressure issue was 'cold weather', and the veering issue was 'brake torque'. I told him I needed to make sure it was safe for my family! I agreed to bring it back in but the car hadn't driven right since we got it back in March. The tire was losing air 3 TIMES now. I had to keep clearing my schedule to bring the car in. I decided to make an appointment with FOX Buick GMC instead. FOX discovered that the bolts on the lower control arm (DETROIT GARAGE REPLACED AND REPAIRED IN MARCH) were loose. They said they were likely never torqued down, as they don't just become loose on their own. The CASTER & CAMBER, as well as the BRACE were ALL MISSING. They were just replaced and repaired 6 months prior. FOX said it was UNSAFE to drive, and I was LUCKY the wheel hadn't fallen off! My WIFE AND KIDS are in this car all the time. I had to leave my car with FOX for a week while they repaired it. It cost me $1,200 out of pocket. AND, THEY SAID the SAME tire needed a valve stem replacement! The same thing that Detroit Garage claimed they had done 2 TIMES ALREADY in the past few months. I called, and I emailed them pics and videos of the issues from FOX. They replied back with deflection. Said I should have better described the issues that I was experiencing so they knew where to look better. They also never explained the valve stem issue and why it needed a 3rd replacement. They refunded nothing. They covered no payments. They offered no apologies. They simply told me I should have brought it back to them again, and I chose not to (after being at their shop 3 times in the prior 6 months, and none of it properly addressed). THEY SHOULD HAVE REPAIRED THE CAR RIGHT TO BEGIN WITH! Quite simply put, they SCREWED UP THE REPAIR TO BEGIN WITH. My family could have been very seriously hurt. I have plenty of context and notes from FOX Buick describing how this is directly related to the replacement of all the parts and repairs that The Garage did for me in March.

Over the past four years, we have spent nearly $5,000 on repairs to our family vehicles at Dan's…read moreAuto Clinic. When I first began using their services, I was assured that diagnostic fees would be waived if repairs were authorized and completed. However, in recent visits, I noticed that diagnostic fees were being charged in addition to approved repairs. On top of that, I have experienced verbal quotes that were not honored. For my most recent--and final--repair, I was billed for an additional 0.5 hours beyond the verbal quote I was given over the phone. This additional charge was never authorized and was simply added to my bill. During a recent visit, I asked for a written estimate for maintenance work and was instead given a verbal number. When I insisted on a written estimate, they outright refused. While the quality of their repair work itself has generally been good, their lack of transparency, refusal to provide written estimates, and disregard for honoring their own quotes demonstrate a business practice I find unacceptable. Dan's Auto Clinic may try to present itself as an honest small-town business, but in my experience, their actions show that chasing extra charges matters more to them than maintaining integrity or building long-term customer relationships.

Denise is awesome. The mechanics do a very good job. The shop is always busy with loyal customers…read more Remember you get what you pay for. These guy do a good job every time.

Been in for 3 separate repairs/replacements (suspension, brakes, shock mounts). These guys never…read moredisappoint. Fast service and great communication too!

asked them about pricing on tire repair and got a shady price would not recommend P.S got my tire…read morerepaired for a fraction of what they asked

Sovas I have been coming to you for over 50 years when I need a I just want to say silvis is very…read moregood and I trust and I trust them very good for all the work that they do I have no problems with them they get a very good star I think this is the best one repair because I can trust you you don't try to get rich off my vehicle You're very good service so now I'm referring somebody else to you you do very good work thank you

Best car service around! Very honest and they explain everything they do regarding their prices. We…read moreare very happy with the quality of service.

These guys do a great job. Dependable and they won't overcharge you. Knowledge of automotive is…read morevery good.

I just picked up a 2003 GMC Envoy that had been used for towing a landscaping companies lawn mowers…read morearound. Car is in great shape, engine runs great, low mileage so dropping a little $$$ into rebuilding the front end was a no brainer IF I found a trustworthy mechanic to do the job. I got 2-3 estimates before my landlord suggested Chris. My landlord is a classic car buff and has been working with Chris @ Thayer for over 20 years. The tip more than paid off as not only did Chris put a plan together get my car back on the road, he also fixed three other issues (radiator/brakes/fuel filter) for the price that others wanted to just fix the front end - parts, labor, all included. Chris even took the extra step to research how to fix the issue of the 'dead' instrument panel which is a common soldering joint problem with many of the GM's of the time (2003-2005) - FOR HALF the price I saw everywhere else. That's the next step in the plan, I have a new and hopefully life long mechanic I can trust and is also a very honest, polite, real person to work with. Go to Thayer and work with Chris!!! -AndyK

Huge shout out to Paul's Automotive, I've taken several cars here over the years and have always…read morebeen given great service/repairs at a fair price! I recently hit a deer and he took a look and advised me to tow it to a body shop asap. I was unaware the deer had done that much damage and probably would have continued driving it not knowing I was leaking coolant which would have turned out badly on my end. Thanks to Paul taking a look (didn't charge anything) I will be doing as he suggested. Thank you Paul and your associate as well!!

I have to give a shout out to the team at Paul's. We have lived in Commerce Township for 19 years…read moreand Paul's has serviced multiple vehicles of ours over the years. Each time they have worked on one of our vehicles they have diagnosed the issue correctly and professionally repaired the issue in a timely manner at a reasonable price to the market. I highly recommend Paul's if you live in the area.

Great service and quality work at a good value for your money. Can't get much better than that.read more

We were quoted by a company that sells tires and does minor repairs that our suspension system was…read moretotally shot and would cost more than $4 thousand to repair...on a car worth $1,600. We next took our car to Painless Autoworks,. The vehicle was thoroughly checked out and test driven, which took them quite a bit of time. They found nothing wrong with the car, whereas this established tire dealership franchise was trying to charge us thousands of dollars for unneeded work. We later found out that we were not the only ones who experienced high estimates for unnecessary work at this firm. I asked the gentleman at Painless Autoworks how much we owed them for their time. He said we owed "nothing." In a time of bad customer service, dishonesty and greed by some businesses, I feel blessed to have found an auto repair business that I can trust. Thank you Painless Autoworks. You've renewed my faith that there are still honest businesses in the auto repair industry.