I had to get tags for my car because the crappy dealer lied and said that I couldn't renew my tags…read more Liars. Lol. DMV said of course. And it's easy. I had an appointment and was on time, got a super friendly and helpful representative, who guided me to leave and go to DEQ, then come back on a priority ticket, and man alive I'm glad I did. She even directed me the right thing to do on an issue for my mom. Truly great experience. Again. I really like this DMV and I'm so thankful I got everything sorted in ONE trip!!

Quick | Friendly…read more It's been 7 years since I've been here, but they've made changes to their system, and I feel like it's made things more efficient. I had to renew my DL and get the real ID, so I had to come in. I tried making an appointment online, but the next available appointment was at a further location in over a month. It would be cutting it too close with my expiration date. I tried my luck this morning as a walk-in. I came in at 10:15am on a Thursday. At first, I was discouraged a little when I took my number and my estimated wait time was 1hr - 1hr 25 min. Within 5 minutes of waiting, I saw my wait time grow to 2hrs. Luckily, we don't have to sit and wait there, so I ran one errand. Perfect timing because the wait was a lot less than originally estimated! I was helped within an hour by a super friendly lady named Anahi (sp?). It was nice chatting with her while she quickly took care of my renewal and application. I waited maybe another 5 minutes to get my photo taken and then was done! One thing that's new (for me) was being updated with the wait via QR code. It's SO nice not having to wait the whole day there not knowing when you'll be helped. I've been to other DMVs that aren't that great and this location is my favorite.

Big Shout Out To Amanda! There to obtain my driver license…read morehaving moved from another state (with a valid driver license). Checked in to get my place in line (number). Called within 15-20 minutes with no appointment. Amanda who helped me was very helpful, professional and patient with me getting my documents over to her. She was able help find my residency via her computer. Super big help! Thanks DOL and Amanda for a straightforward and helpful visit.

We were assisted by Dina and she couldn't have been kinder to my mother in law! She was friendly…read moreand very accommodating. We were able to take care of what we needed to have done and it was a pleasant experience!

Had issues with a gifted truck to my son, who licensed and held title in state of Oregon. He…read morereturned to Washington and had issues obtaining license as Vancouver DOL said I was still the registered owner. Madison and other afternoon employee were able to resolve the issue, provided fantastic customer service, and took the time to properly handle the issuance of WA Plates which we walked out the door with. Fantastic employees, customer service, and knowledge of licensing issues.

Fast and friendly. They know what you need and how to help you. I recommend seeing them.read more

Arrived and got my number at 10:22 i was behind 100 people. The line moved steadily and I left at…read more11:30. The noise was overwhelming. But the staff was courteous and efficient as possible. Plenty of seating.

It's been several years since I've had to make a trip to the Oregon DMV and I just had my best…read moreexperience ever at the Hillsboro branch They were out of appointments so I had to go in as a walk in and the place was packed when I got here on Thursday at 3pm But, to my pleasant surprise, the host asked me if I wanted to get text updates about my wait. What a great service! So I gave her my phone number and was able to wait outside in the comfort of my own car and enjoy reading my book. Their system sent me a few updates as my spot in line approached. They also provided a link to web page where I could view my wait status. That was nice since I didn't have to worry about losing my place in line while I waited outside I ended up waiting just 20 minutes (they served 11 folks in that time) and got my job done in two minutes. So I had a great experience here and especially appreciate the hard work DMV has done to serve us and minimize the pain of going to the DMV office. Kudos! :)

Discrimination of the disabled. There is no seating for the mobile impaired to wait for their turn…read more I was refused service at the drive up window because of line inside despite my explaining my disability and I waited longer at the drive thru than all the other people in line inside only to be told that I would not be given service. There is no signage on drive thru stating what services are provided at the drive thru or that the drive thru customers will not be served if there are customers inside. Please add a chair or two so those who cannot stand in long lines can still take care of their vehicle licensing.

Kind a dry staff. They don't seem very friendly. She did give us some good information on how to…read moreprotect yourself from theft.

So kind, super helpful, and we got everything we needed done. The woman who helped us took extra…read moretime to verify our car type, which was incorrect on the documents from the car seller.

I am consistently impressed with the knowledge and kindness of the people that work here. I have…read morecalled several times with questions about auto title and registration processes, and they took the time to answer them even when it sounded very busy in their shop. In person, they are equally knowledgeable and efficient, and I am so happy to go there for car license, title and related business.

One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

This is getting scary, i've been here enough times now that they are starting to know who i am. It…read moredoesn't even feel like a chore when i go here. and with friendly staff who have a sense of humor i find it hard to resist joking with them. If you have to take a test, be there before 3:30 in order to ensure you get to take the test. if you're retaking the test go there a little before 4 and they'll let you cut in line. if you're going to do any other things other then driving test, go there right after 4 and the wait is a matter of minutes.

1000%, again that is 1000% improvement of customer service, speed of access to an agent, and…read moreattitudes, from 10 years and 20 ago. My only negative is that the only 2 locations are on the far east and far northeast in our are. 5 to 8 times more distance and time to get their. Re-open an office on the westside of town, keep your performance standard, and I'll Very Impressed.

With government office with several employees you would think that a government agency would figure…read moreout how to stagger lunch hours so that they could remain open from 12:00 to 1:00, which is typically the lunch hours for people needing to accomplish errands. Instead they close for 1 hour making it inconvenient for anyone to take care of business when they have the time available.