Let me just say with a smile & 100% truth that my recent visit to the NCDMV located at Spring…read moreForest Rd in Raleigh, NC was the most stress-free & comforting visit! You see... I hurt my spine and I am waiting for an indepth 6th spinal surgery. Needless to say, I am in excruciating pain. The pain was so intense when I walked into the NCDMV I began perspiring all over my face and body. I became very nauseous, weak, & I had chest palpitations. I stood there and an employee came to check on me. An Examiner walked me over to the chairs. She took the time to be so comforting and kind to me. This awesome kind Examiner brought a fresh bottle of water for me and some paper towels to dry my face off. The Examiner helped me get to the right desk and made sure I was ok. The other Examiner at the desk calmly talked me through doing what I needed to do for my Real ID. What a sweetheart also besides the initial Examiner! Between these two remarkable kind lady Examiners I got through the visit just fine! These two remarkable lady Exsminers were Examiner Wilson and Examiner Thorpe! Kudos to these two professional yet very kind ladies made my visit very comfortable. ​​This was such an uplifting visit. These two sweet helpful Angels were there at a time I needed it! Having two professional kind hearted Examiners such as these two on staff is a feather in your cap...NCDMV!!! Gratitude to both of these pros! This positive experience renewed my faith in society!

Our experience was awesome. While it is challenging to get appointment but once we got the…read moreappointment the experience was good. There is ample seating if you have an appointment and we were called quickly. The examiner was nice. While the child passed, they were provide detailed feedback so new drivers focus and drive safely and carefully. So I highly recommend this location.

After reading all the reviews, I was pretty anxious about going to the DMV. I had made an appt for…read moreSept but canceled after seeing so many people say that they were made to wait outside in the heat. I rescheduled for 730am Nov 1st and it was freezing outside, but I had a very good experience overall. A couple tips I wanted to share that I haven't yet seen on the reviews. If you have an appointment, go inside right away and check in with the desk so you can get a number. I arrived at 7:15 and was told by one employee to simply have a seat and I'd be called at my appt time. My appt time came and went and over a dozen walkins were brought in during that time. At 7:35, I checked in at the desk and was told that I should've done that already as soon as I arrived. My paperwork was verified and I was given a ticket. I received a text with my ticket number as well. I was prepared to wait forever since I hadn't checked in immediately. Thankfully, my number was called almost immediately at 7:40. The clerk was very pleasant and friendly. I was out by 8 with my new drivers license, less than an hour after arrival. I can't stress this enough, but it really pays to be friendly and polite. I smiled at everyone and they were all courteous in return. If you don't speak English, please make sure you know what you need because the employees only speak English and had a tough time understanding those who did not. A translator will not be provided. My last warning: the employees were extremely communicative and gave updates every few minutes. They told us all that the kids were out of school today so many of them wanted to take their road test and the wait would be 3-5 hours. You must make an appointment if you don't want to wait forever. They also told us that if we got tired or cranky that we should just leave. Parents were also asked to wait in their cars and not inside with their teen in order to allow more chairs for other patrons. I moved from out of state and already had a RealID so I brought my SS card, drivers license, water bill, electric bill, and car insurance verification. These were all required and worked out for me. I took the vision test and there were 20 road signs on the test that I had to read out. The first 16 are normal signs but the last 4 are completely blank and you just have to recognize the shape, which is really confusing. Some are obvious like a stop sign, but I didn't recognize the shape of a "no passing zone" sign. It was the only one I missed so not a big deal but just a heads up. Study the signs while you're waiting. They have printouts at the front desk. I'll add more tips if I think of them. I was prepared to wait for hours even with an appointment and I was pleasantly surprised.

Absolutely ridiculous. Don't bother making an appointment, just plan to get there when it opens. I…read morewas so excited to be able to get an appointment. They tell you not to get there any earlier than 15 before your appointment- don't believe it because they will take everyone else as a walk in that got there before you. Once they take your documents they send you back OUTSIDE to wait while they take all the walk ins, which is actually inhumane in this heat. Plan to go on a day with nice weather, for sitting outside for god knows how long. Glad I don't have to do this very often. NC- get your act together

The Shotwell Garner branch has the worst, most rudest staff I have ever had to deal with! They are…read moreincompetent, slow, and ignorant. If they actually had customer service I could have been done in there in 15 minutes, instead it took close to an hour. Complete idiots!

When contracting a state service that is customer based, the contractor's bid MUST include enough…read moreexaminers to provide excellent customer service. There is no excuse for customers being unable to make appointments to obtain a 1st time license including a road test, nor a lobby full of citizens in need of simple renewals and being turned away. Someone didn't think through this clearly when writing the specs for bids for Driver License Services. Low bid shouldn't always be awarded contract when adequate staff is sorely lacking.

This is one of those necessary places of evil that we have to visit once a year (or more times…read moredepending on how many vehicles you have.) I have to say that I would rather go here that to the main DMV office 5 minutes away to get things done. Parking is easy and hassle free, and the line moves at a nice pace assuming you have all your paperwork. There is not much on the inside to look at, just the attendants, a bench, and ATM machine. Other than that it is just a big empty room. They do not do all the stuff like they do at the main office at this one, all they deal with is License Plate issues, so sometimes you still might have to head downtown.

In and out in less than 15 minutes…read more I do not like that they only take cash or checks but atleast they have an ATM in house. This is located in a shopping center where parking is not a problem. Will recommend this particular location to everyone. One of the best experiences I have had with LPV. Way to go!

Went in without an appointment. The staff that I encountered were pleasant and very accommodating.read more

Do you like to watch paint dry? Do you enjoy mindless paperwork? Do you enjoy standing in lines? If…read moreso, this is your place! The bureaucrats working there enjoy chit chatting all day long while people wait in line outside. They have no urgency. They need to stop chit chatting with everyone and get the line through faster. Absolutely infuriating how backwards the NC DMV system is.

Although the line went out the door, this is the best NC License Plate Agency that I've been to --…read morewhen it comes to customer service. I waited in line for 10 minutes but a few hundred dollars later, I was out the door. The agent help me was kind and patient. The only issue here was the parking. Most parking spots are marked by other businesses. I had to park in the way back back of the lot, praying that my car wouldn't get towed.

Very Disappointing and Unprofessional Experience…read more I had a very frustrating experience at this license plate office today. I had just started a new job in Raleigh and chose this location because it was less than five minutes from my workplace. I went there to pay my vehicle property taxes and expected the process to be fairly simple. I waited in line for more than 30 minutes. During that time, another customer came in after I had already been waiting and stood in a separate line where no clerk was assisting customers. When a clerk Mrs Charlene eventually became available, that customer was helped before those of us who had already been waiting. What made the situation even worse was the rude and unprofessional attitude of the clerk. I understand that employees can have busy and stressful days, but customers should still be treated with basic courtesy and respect. I left feeling that my time was not respected and that the situation was handled unfairly. Waiting over 30 minutes is frustrating enough, but being treated rudely on top of that made the experience especially disappointing. I hope management will look into how customers are being handled at this location and address the issue of both customer service and how the lines are being managed. People come to these offices because they need a service, and they deserve to be treated fairly and respectfully.

We came without an appointment to get an ID card for my mother. We were prepared with all the…read moredocuments and were given a number and asked to wait in the car for our turn. Text messages kept us informed about our place in line. The staff was smiling, kind, and courteous. My mother was offered a chair since the computer was running slow. We were near the end of the process when it turned out the computer system was down statewide. I asked if I could take my mother home since staff did not know when it would be fixed, and the woman handling her paperwork arranged for me to return before 4:30 to pick up the ID without needing an appointment or my mother. To my surprise, I received a phone call letting me know the paperwork was ready. I stopped by to pick it up and was handed the ID on the spot. Considering the "complications" with the computer system, this was still a pleasant experience. The team there is wonderful!

I got in line at 2:30pm and was out of the building at 4:46pm. They put the "At Capacity" sign up…read morearound 2:50pm but still let us stay in line. As they got people in and out the gentleman counted and let more people in. They were very patient, fast, and courteous. NOTE: Make sure you bring your DL/ID, birth certificate, 2 proofs of residency, and marriage license for the Real ID. They all have to match as far as the spelling of your name on all documents. The gentleman comes out periodically to check documents and will let you know if something else is needed for the service you're requesting. Any kind of driving test they start cut offs after 3pm. You have to ask for the specific time. Hope this helps.

Had an awesome experience at window #3 I wish I got her name She was so sweet! Scheduled an…read more8:15 appointment and was in and out in 10 minutes All staff was kind and competent

In a world where DMV dates are harder to find than anything else lately- this is a great walk-in…read morelocation! I was told to wait for a text on my phone outside in the parking lot. Never happened and I missed my turn as a result. They recognized that and provided me with another opportunity 60 mins later. Staff works hard and is great- just keep a close eye on the counter screen even if they tell you to wait outside for a text because the electronic system is not always functional.

Simple, straightforward, exactly what it says. Classic old school style shop (my favorite), in and…read moreout within 10 minutes for a state inspection. Incredibly fair prices, great efficient service, and friendly knowledgeable staff. Honestly not much more to say as I walked in, asked for an inspection, presented my vehicle registration, and few minutes later I was back on the road. Would highly recommend and will most definitely be returning.

Inspection on truck, at time to pay was told $30 which I knew, upon getting receipts I was charged…read morean extra 90 cents without being told up front I never paid transaction fee in my last places I took my truck for inspection, I never go back to this place because of it.

Worst DMV experience ever, and that is saying something. 45-minutes to find out I was missing…read moredocument, which my wife could have texted me, and which the clerk said was acceptable, but that I couldn't use my phone to call wife to ask her to so this. Kafkaesque to say the least.

This was hands down the fastest DMV I've ever been to. I went at 8:50 to register a vehicle. There…read morewere about 6-7 people in front of me. They opened the door right at 9. All of us that were there when they opened got out of there within 20 minutes. Staff is very knowledgeable, fast, and friendly. Compared to the Cary location, which is what I'm used to, DMV of Durham is amazing. Do yourself a favor and drive a little to visit this location. You'll still make it out of here faster than you will at the Cary location after waiting for hours.