Quick and convenient services with walk-in available. Pleasant service provider and no bruising!…read moreOn-line scheduling is a little frustrating if you don't know the tests your Doc has ordered.

Horrible no customer service sign in confusion ,calling them , no customer service, there should…read morebe a window customer service patient help rep.

Office Experience: -Got bone x-ray day of order…read more -3 separate calls needed to schedule a CT Scan. Appointment was for 4 days later. Upon arrival I was informed this was a STAT order. -Spoke with same phone contact each time. 1st: cranky but got her to laugh. Said she'd call me back with prior authorization despite doctors's order. Never did. -Second time I called she scolded me to bring my insurance card with me. (Vs informing me politely) -Third call 2 days later got appoint for Thursday. "Be prepared to pay $320!!!". Very rude, loud and cranky. Completed all electronic paperwork and uploaded with my insurance card in advance per appointment confirmation text. Arrival: -no charge for procedure (contrary to the mean phone person) -Asked for my insurance card again despite already uploading. (Company policy) -made me fill out previously submitted paperwork AGAIN because their system on retains the first page and also never stores your height and date. "It's a system issue we've had for months". -only after the appointment did they inform me it was an emergency STAT order and I should have been seen Monday when I had the bone x-ray vs waiting 3 1/2 days. Medically, this is a top notch place with top notch care. I've been going there for several years. However, it's ironic how medical facilities require patients to complete a code of conduct agreement annually yet they allow their clerical staff to be rude and borderline abusive to their patients.

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

I scheduled the appointment in advance for myself and daughter. It was a morning appointment and I…read morewas feeling nervous after reading the reviews. The first lab person came out for my daughter. Then I got called for my blood work. Kathryn was the lab technician. She was friendly and went over all the lab paperwork to make sure everything was okay. Then proceeded to do the lab work. I must say that everything went well. No problem at all. I definitely will come back for the next lab work.

I have a huge phobia of needles that has prevented me from getting labwork done for a very long…read moretime. Chris, who told me he had been doing it for 17 years, was absolutely wonderful and gentle. My friend who came with me told me he collected 3 vials but I only thought he did one with his speed and gentleness. Thank you for taking care of me!

Maria was wonderful during my blood draw this morning. she helped me resolve an issue with the…read moreorders from my provider and was a very calm presence. I, like most people, do not like needles so she made it a calm and quick process. It was over before I knew it ! many thanks to Maria !

Did not like the fact that you need to check in at a kiosk. There is no office person to ask…read morequestions.

Horrible customer service you're just a number on a kiosk…read more Horrible customer service you're just a number on a kiosk.

Sitting in the waiting room listening to a Quest employee yelling about one of her other coworkers…read morenot closing the door to the waiting room all the way. She then proceeded to slam the door forc

The Admin in central scheduling at this facility needs to be retrained. Very unpleasant attitude…read moretowards patients on multiple occasions. Finally was able to book appointment after a month of calling and run around, they act like you're inconveniencing them. I hope the technicians behave better.

They are awesome and really professional. Talk to you about everything they are doing while they do…read moreit. The machine is modern. Nice bunch of people.

If I could give zero stars, I would. I had lab work done on 2/25/26 at the Claremont facility…read more They did the incorrect test. They will not accept responsibility even though it is clearly written correctly on my doctor''s lab request. I understand mistakes happen, but to not correct the mistake is unacceptable.

Their garbage queuing system is "automated". It scheduled me for a time 20min into the future. Told…read moreme to come back 10 min prior. I step out for a walk then got a text. I walk back and then I'm told someone came out for me. The system's garbage. God forbid they have human beings running the show

I couldn't even make an appointment, incompetent receptionist who speaks a mile a minute but…read morewouldn't take a minute to find my doctor's order - two days of back and forth...I'm scheduling with Shield's

I would not recommend using Rayus Radiology. These guys are awful. The tech made no effort to…read morework thru confinement issue. The equipment looks dated. Never go here for an MRI...

I was wary due to the reviews on here but this place was great. The fellow came right out and…read moreactually helped me with the registration machine and then the woman who drew my blood came right out. She was pleasant and efficient.

The technician took care to make sure I was comfortable after sharing that I was nervous! The…read moreprocess was quick and pain free and it was great to be able to make an appointment to minimize wait time.