****Do yourself a favor and please avoid them!! It was a complete disappointment working with you. What you did was unconscionable. You not only neglected to complete the work at my (mother's) house, you haven't returned the money that was advanced to you to do the work. You are unethical. You left the family with no walls, no water, no where to sleep. My family was homeless for months; living from hotel to hotel. The whole experience was exhausting, draining us of our patience, energy, and emotions. I hope you don't do to others what you did to my family. We had to beg and borrow money to complete the job you did not do. And, still, you have not returned the money that we paid you. It surprises me that you have 4.5 stars when the quality of you work leaves much to be desired. Really Disappointed. read more

Doc Joe's Rooter & Plumbing Service - Sean never came back to complete the job. He never called us back and till this day he hasn't returned our money. - Plumbing Near Me - Upland, California

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I should have listened to the people who gave negative reviews. If you're gonna use their service just be prepared to have your plans stalled and your time wasted. All of the plumbers, appliance repair guys, and electricians i have had the experience of working with ALWAYS gave me a courtesy call to let me know that theyre on their way. This plumber didnt! I had to call their office twice to ask where he is and if he's on his way. They said he should be at our house any time now. Finally towards the end of the 2 hour window they gave me, i called again to ask where the plumber is. The guy on the phone told me he'd ask the plumber to give us a courtesy call.. But still, NO SHOW, NO COURTESY CALL. So i called again, and the guy on the phone once again, promised me he will ask the plumber to give us a call. If he was running late or got lost, or if he couldnt show up, he should at least let us know! Instead of making us look stupid waiting for nothing! i called their office a total of FOUR TIMES, But still, no call from the plumber himself. Doc Joe's should know that for people who are busy, who work or make plans for their day, 2 hours wasted is a lot of time wasted! Finally 20 minutes after the 2 hour window they gave me, when i was about to give up on the company, the plumber finally called and showed up to the door. Scott was friendly and knowledgable. He was even willing to give us a discount, maybe because he knew he was late. That's one star for you doc joes. But he wanted us to replace our entire sink when all it needed was resealing. We thought that was a stupid advice from a person who thinks we are gullible enough to say yes to everything he says. He also seemed in a hurry, well first of all you were already late, and now you look so rushed like you dont wanna take a decent amount of time to try to help us?? The second star was earned by the lady and the gentleman on the phone who were both very polite to me. Other than that, this plumbing company sucks! They pissed me off on a Sunday morning so there goes your Yelp stars, the recommendation to my fellow homeowners, and the money you guys could have earned from my problematic bathroom plumbing. read more

Unprofessional. Lacks communication. Called around 11am to make an appointment and was told he would be coming in between 12pm-2pm. Waited and never showed up. 2:00pm - No show. Called Doc Joe's and was told he was going to be right over. 2:30pm - No show. Called again to ask when he will be here, said he would be here in 20 min. 2:50pm - No show. Called Doc Joe's and now not picking up the phone. Called several times after to cancel their service and failed to get a hold of them, only leading to their voicemail. Almost 3:30pm and STILL not here. Absolutely no contact/phone call from them. Very unprofessional and inconsiderate of their customers time. read more

DOES NOT SHOW UP FOR APPOINTMENTS. POOR COMMUNICATION. I first used Doc Joe's about a year ago to reset both of my toilets. The young man that provided the service got the job done (to my knowledge) and was an overall good experience. Had I written a review then, I probably would have given them 3-4 stars. So, when my toilet started to run over two months ago I called them again. Sean Berg, the President, came to our house was very nice and let us know that our toilets were leaking around the edge where they had been sealed. I told him that his company had reset them less than a year ago. He said since the toilets were under warranty they would reset them again for free and bring out his leak detection equipment to make sure everything was ok. THIS NEVER HAPPENED. Sean was supposed to come back later that week, but never showed. I made 3 subsequent appointments with him since then and not once did he let me know he would not be there. I even did my due diligence confirming my appointments ahead of time and each time there was no communication. I even expressed my concerns over the lack of customer service and plain courtesy, but it didn't seem to matter. It was always me following up. I gave him multiple opportunities to redeem himself and he did not. If that is how the President conducts business than you can't expect much out of the company. I should have trusted more of the Yelp reviews. It's hard to find a good plumber and this just proves it. read more

No stars might have to call someone to finish job Terrible terrible never shows up had to call a lawyer for advice I also had an.open sewer line he will tell you he is coming but will never come please beware also dont waste your time I should give him a no stars also called the bbb on him totally illegal to leave an.open sewer line in your house please all call another plumber read more

LEFT MY GAS LINE IN A DANGEROUS STATE AND I"M STILL TRYING TO GET MY REFUND EVEN AFTER THE OWNER ADMITS FAULT. I had a gas line repaired by Doc Joe's plumbing at a house I was remodeling in Dana Point. Much to my surprise, when the gas was turned back on at the house the gas company "red tagged" my house and said their was a giant leak in the attic. I called in another company (Kastle Plumbing) who came in and assessed the problem. I was pretty shocked to learn that the technician that hooked the gas line up used the wrong type of gas line up and actually left the house in an extremely dangerous state! The technician at Kastle plumbed urged me to talk to the owner of Doc Joe's and let him know the dangerous work that was done. Apparently this not only exposed us to a fire danger but also the possibility of a gas leak during the night which could have been tragic! I called and spoke with Sean Berg who is the President and I believe owner of Doc Joe's Plumbing. He was very appreciative of the call and said he disciplined the tech and would refund my money. In at least 4 subsequent emails he told me "the refund check is in the mail" but I've yet to see a refund, MORE THAN SIX MONTHS LATER! Do yourself a big favor, find another plumber. read more

Through our experiences with Doc Joes, their staff have always been very pleasant to work with. I would give them a 5 star for this. I had made an appointment 4 days prior to the date of service and was informed that the staff would arrive between 8-10a. Unfortunately, no one had shown up during that time. I had called Doc Joes and was informed that the assignment was assigned to a staff different than who I originally expected. The staff came an hour later. Fortunately, I was not pressed for time so this allowed for flexibility. Also, the service we needed was a powet jet wash of our kitchen pipe line. For a 30 minute service where water was pumped in and out of our pipes, the cost was $435. I do feel this is quite overpriced. I had spoken to our neighbor who confirmed that the service was overpriced and had referred us to another plumber company for future. read more

So a lot has happened since the faucet issue at my home, and I am happy to report that Doc Joe's and Sean have come through in a big way. They contacted me to schedule a repair on the faucet. There were still a couple of scheduling issues, but they resolved the leak and didn't charge me for it. Recently I had a puddle of water forming in our master bedroom, near the master bath and shower. Sean and his team have come in and provided excellent service in detecting the leak (from the shower) and repairing it a reasonable cost and quick turn around time. I also have an issue with our water pressure controller failing, and Sean has already given me a solid deal on that and are scheduled to install it this weak. Doc Joe's has worked hard to repair the damage done on the first call, and I am pleased with their attention to my plumbing issues and repairs. read more

Terrible. They quit in the middle of a job, after I had paid them in advance to start. I got a court judgment against them for $2,000.00 in small claims, but was never able to collect due to the fact they had no physical address for service. Now they have a Claremont office. With a court ordered judgment why not "attach" the business license until the judgment is paid? I guess state law needs to change to allow this digital solution to an analog problem. Avoid at all costs. This "Doc" is a fraud. read more

Doc.Joes owner Sean cheated my husband Albert Amador, plumber, out of money owed to him for a job he completed for Doc Joes. My husband was diagnosed with cancer in 2013. During the time my husband was going through chemotherapy and radiation therapy he tried to collect the money owed to him by Sean and his associate. When I spoke with Sean he said he cared for my husband very much and wanted to come to.the hospital and see him. He never came and cut off all communication. My husband Albert Amador lost his battle with cancer in March 25, 2015. Sean still owes him the money and I, his wife, plan to use all channels available to me to collect the money owed. Just wanted to give all of Doc Joes customers a heads up on what an awful person Sean is. read more

I never thought I would ever be writing a good review of a plumbers visit but this is the day. I want to say how great the experience I had with Doc Joe's was ..... it took a bit of patience but in the end the result was great and for the first time in a long time I was really stunned at the level of professionalism and customer service. I had an issue with a slow draining bathroom and a kitchen sink that was making a funky noise at the same time at my town home in Rancho. The two plumbers, Sean and Alex came by and quickly diagnosed my issue....no long run up the clock puttering around just a quick..."I think I know whats wrong lets take a look" and we were sorted. They apprised me of the situation and let me know what it take to remedy it. They left and returned later .... and within 15 minutes of their return they had the issue solved and I was back in business. The price was great and professionalism was fantastic. These guys are a blessing and I highly recommend them!! read more

I know that much like a mechanic, finding a good and trustworthy plumber is quite a challenge. I am lucky that I found Doc Joe's. My bathroom sink was draining VERY slowly, so I called on Thursday for a Saturday appointment. The woman who took my call was very friendly and helpful, and explained everything in detail to me. I was given a two hour window, and the plumber showed up right within that time frame, as promised. Sean was very friendly and professional. While I had initially called to have my drain snaked, Sean found that the reason was with my drain stopper being congested. He cleaned it out, and the drain started working wonderfully. The best part - because it was such a quick and easy fix, there was no charge. I am so happy that I found Doc Joe's! I am already planning on using them when I re-pipe my house. YOU CAN'T GO WRONG WITH DOC JOE'S! JUST LOOK FOR THE BRIGHT YELLOW VAN! read more

BEWARE BEWARE BEWARE These guys will set up an appointment and never show up don't waist your time with them find someone reliable. After they set up the appointment they never answer their calls for a follow up so just ignore this place at ALL COSTS!!!!! read more

I was stressed out because my water heater tank was leaking. I called my sister if she knows a reliable plumber, who can fix my water heater. She previously had good experience with Doc Joe's Rooter & Plumbing Service. I called them and Bryant Espinoza came over to do the free estimate. He was so professional and so easy to talk with, so I agreed for him to do the job. Bryant came over the following day on time. He is very punctual and immediately started work to replace the water heater tank. I am completely happy the way Bryant's work turned out. The job he did was so professional, which is I recommended him to my two sisters. I highly recommend Doc Joe's Rooter and Plumbing Service without hesitation. They will be on top of my list for future plumbing needs. read more

We called because our water heater was leaking and my husband we had to close the water line, we called and they were able to get us Sean to come the same day to fix it, he came within the time promise and we were very happy with how quickly he was able to fix it great service highly recommend read more

Doc Joe's Rooter & Plumbing Service - Water heater leak - Plumbing Near Me - Upland, California

My laundry washing machine gave a huge headache, the sewer line was clogged of my washing machine. I tried using a snake from the Home Depot, Baking Soda, and Vinegar, but had no luck in unclogging the clog in my sewer line. I used Yelp to browse for a plumber and came across Doc Joe. I spoke with Sean and they were here the next day. The only reason why they were here the next day was because I was really busy the day that I called Doc Joe. Sean and his partner came and in about 15 minutes they had resolved the problem. They were really friendly and honest, honesty is something that many people lack on these days; I highly recommend getting Sean to help you with your plumbing issues. Doc Joe specializes in residential and commercial plumbing, don't wait and give them a call. When billing came around, I found the bill to be extremely reasonable and affordable. For future plumbing issues call Doc Joe, these guys know how to do their job and are professionals. read more

I'm always a little nervous hiring someone new to come into my home. Let me tell you Sean was first rate right from the start. The way he took care of our clogged drain and broken pipe was amazing, he is an expert at what he does. He genuinely cares about doing the job right and with the best customer service ever. I would hire him again for sure. I can finally say I have a Plummer and it feels pretty good.!!!! #topnotch#bestplummerever#5stars#happycustomer. read more

I had a clogged toilet and had tried the boiling water, dish soap, and wire coat hanger method to no avail. I called at 6:30, they came at 7:30, and fixed it in two minutes. The plumber, Sean, was really nice. The original phone estimate was $89, but he said it was an easy fix and did it for free! Fast response, honest service, and friendly employees! read more

Easy peasy.... Had an obvious drainage problem early Sunday morning getting out the door for church. Called Doc Joe's and they quoted their standard price ($89 for the basic rooter thing, no bump for weekend/Sunday) and we scheduled a visit for 11am to 1pm. Dwight called at 12 to tell me he was enroute, and was at my door at 12:40. He took the time to walk the house and learn the layout and agreed that the basic rooter thing would probably do the trick. He couldnt work from the drain access in the garage and took the time to draw a diagram to show me why (the drain from there turns and only goes to the street instead of back towards the house where we suspected the blockage). But he did find another drain access outside the kitchen. He got the work done quick and was on his way. I'd call them again if needed. Nice folks, good work, done quick and friendly. read more

DON'T USE THEM!! They drip you off, come late, and take a long time to fix your plumbing problem. Amnd 2 days later the issue is back. They tery to rip you off and charge more for the job. Once the guy tried to clean my shower. It was really weird. read more

Planning to wrap up my day at work when I receive the dreaded phone call from my wife that we have a pool of water in the garage. Yup, the water heater has gone to that "Big Appliance Paradise in the Sky." It"s after 7:00 pm with the first game of the NFL season in full swing, and my wife wonders aloud, "Should we try to call somebody tonight?" "Honey," I remind her, "it's late, and probably any service we call would rather put us off to string us along for a weekend rate. Just try tomorrow." My wife ignores me (never a surprise) and calls Doc Joe's. What was I thinking ? Of course, DOC JOE'S! To keep this story short (too late?), within 45 minutes a Doc Joe's work van is in front of our house, and Owner Sean is checking out the situation FREE OF CHARGE! Before you know it, we're apprised of the situation and our options - time for a new water heater (not a surprise since I got 25 years on our dear departed) and Sean concerned that we will not have hot water for our morning showers! We"ll rough tonight, but Sean has us scheduled for tomorrow morning! Doc Joe's to the rescue once again (please see my post of a few years back) - THANKS AGAIN DOC JOE'S. We can always count on you - even if it costs me a "one up" on my wife, who smugly smiles but knows the, "Told you so!" Is unnecessary! read more

Absolutely the best. Sean is very professional. I highly recommend this company. If there were 10 star rating most definitely would give them a 10. read more

I called Doc Joe's and asked them for an estimate on some plumbing work needed for an addition. They sent out a plumber named Sean Berg. Sean was very polite and said he would email me a thorough estimate later that same day. That never happened. I called his office back several times over the course of three days and asked for my estimate. Each time I was told Mr. Berg would call me back, but he never did. I hate dealing with flaky people...a complete waste of my time. read more

Best plumbing experience ever. Came to fix a gas line to our dryer. Not only did he fix it, but he noticed some other issues because of our old house and fixed them too. My wife is disabled and Sean was super sweet to her and my dog liked him too! read more

Finding a good plumber is not something you can research and take your time, unlike a construction company to do renovations to your house. Plumbing problems tend to come up suddenly and that's EXACTLY what happened to us. Six days before Christmas, all of a sudden around 9pm, we had smell and back up sewage coming into our tubs. In a panic, I looked on Yelp and saw Doc Joe's. They seemed to REASONABLY have good reviews...so I called. Dylan showed up a few hours later and gave us an estimate of $1800 to replace a "back water device". He said they would have to dig up the concrete to replace the device. We were VERY HESITANT! Dylan said no worries...they would patch up the concrete to almost matching. If we didn't like the concrete work, they would come back to fix it to our satisfaction. He told us they have a great paving guy to do the work. The device got installed and so far so good on the plumbing. NOW to re-do the concrete work...the SAME TWO GUYS THAT INSTALLED THE DEVICE CAME to re-pave which I thought was VERY WEIRD. They told us they would do it very professionally...WAS I WRONG! LOOK AT THE PIC I POSTED. It looked NOTHING CLOSE TO OUR CONCRETE AND IT WAS A VERY MESSY JOB!! Fast forward now to January 15, 2014...I dropped by their office and told Sean Berg about the concrete work. He said he would go look at it THAT DAY....did he? NO HE DID NOT AND NO CALL FROM HIM. I waited patiently and called Sean again on Feb. 5...he said he would go look at it that day...STRANGE...HE DIDN'T EVEN ASK FOR MY NAME, WORK ORDER NUMBER OR MY ADDRESS. I asked him if he even knew who I was...obviously he had ABSOLUTELY NO INTENTION ON COMING TO LOOK AT THE MESS. I called again several hours later to see if he was coming by. His reply? He would be there in a couple hours...did he? NO HE DID NOT AND NO CALL FROM HIM EITHER. Obviously customer service isn't a priority for him. Would I recommend him to others? NO and I will tell EVERYONE that I know NOT TO USE THEM. Sean comes off nice and concerned, but he is DEFINITELY NOT. FYI: They are also a member of the Better Business Bureau...which is a joke! read more

Beware this company is very unprofessional. They want almost all the money upfront before the work is even half way finished. A lot of times they didn't show up when they were scheduled to work and when they did show up they are in a rush and did sloppy work. I do not want anyone to have to go through what we went through when dealing with Sean Berg. Big thumbs down from me!! read more

If this company does good work, I will never know. Initially, I called and spoke with Sean the owner, he was courteous and scheduled a time to see the issue on the same day between 8pm-9pm, He arrived at or after 9pm. He seemed knowledgeable and said he would come out Saturday morning between 7am-8am. He never called and did not show up. When I called his office close to 9am to find out what happened, he answered the phone informing me that he had just gotten in and would call to try to find someone to come out. Excuse me? He originally said he would personally do the work. I gave him the opportunity to make things right when he said he would call me back within a 1/2 hour. He never called. What a shame. I needed help and thought Sean would do what he said, I can understand one snafu, but it appears from the reviews of others that this is a behavioral pattern. No thanks. read more

HORRIBLE CUSTOMER SERVICE! It's been 2 1/2 weeks since we have had hot water. They have only come out once after making multiple appointments with us. They need to come out again to fix something. They tell us everyday "we're gonna come out today." BUT THEY DONT. I miss hot water so freaking much. Maybe they will come out today....*sigh*. Do not go to these people because they are UNRELIABLE. read more

UNRELIABLE and DISHONEST. We used Doc Joe's about 2 yrs ago for an emergency water heater fix at our rental and they did a great job. Probably could've found someone to do the job for less but we were pleased with their work and fixing the problem within the day for our renters. Last year, we decided to switch to a tankless water heater for our home and had Sean out. He is very knowledgeable and talks a good game. That's pretty much where it ends. After numerous missed appointments, rescheduling, and no-shows, he finally installed the water heater. The estimate he gave showed a $200 repeat customer discount and a recirculating pump timer that he sold us on, saying the way our house was designed it would save us water and money. He said he forgot to grab the timer from the shop and would return the next day to install it. IT HAS BEEN 10 MONTHS and we still do not have a timer. At the time, we were leaving for vacation out of state so we told him to come by while we were gone and he could install it. He called me twice a day everyday while we were on vacation demanding full payment because he said HE was going out of town to celebrate his anniversary and wanted to close the books. After giving him my credit card over the phone, I realized he billed me for the entire amount; sending me a different invoice that did not show my credit. Numerous attempts were made to have him out after we returned from vacation. It was always a "give me a day that's good for you" and then we would never hear from him when I provided him out schedule. He wanted us there so he could explain how the timer worked but he never followed through. Two weeks ago, I get an email stating my "job ticket has been closed"...when I emailed to ask how he can close my ticket when the job is not done, there were more promises of getting the timer installed and a $200 check. To this day, I have not heard back from him. Emails are not returned. There is no reason he cannot install our timer- the water heater closet is accessible at all times and his office is literally down the street from our house. At this point, we can figure out how to use it ourselves- just get the damn thing installed! I am not completely innocent in this matter. I TRUSTED his word (stupid me) when he said he would come back. I did not have a copy of the invoice when I was on vacation to verify the amount he was going to charge me. I paid him in full despite not having the timer installed because I BELIEVED him when he said he was going to do it while we were gone. I have not put the full court press on him until now. I could have been calling and emailing more than I was and involving legal action these past 10 months but it's a pump timer and $200 so I've put it on the back burner. However, everytime I see my water heater or get in the shower or see his damn yellow van in town, I get so angry. I cannot believe he is still in business but I guess with his inconsistent customer service, he's able to cheat, lie and fake out enough innocent people out of their money at least once. If you do call him despite my review, I hope you are one of the lucky ones that rolls the Doc Joe dice and wins. Do yourself a favor and call someone, ANYONE else. read more

DO NOT USE THIS COMPANY. UNPROFESSIONAL ! DOES NOT FOLLOW THROUGH!! I hate having to write a bad review. But I thought this guy was the best plumber when he came out at moments notice to fix my shower valve. Then I decided to let him install a tank less water heater & water treatment system.. This is were my nightmare begins. it was Thanksgiving weekend on Saturday he was supposed to show up at 9:00 am and doesn't show up until 5:30! I said its too late. He then says he will be here at 9:00 Sunday morning shows up at 10;30 . Starts work and at 1:30 says he has to go to Home Depot to get a part. He disappears and shows back up at 6:00 he doesn't leave my house until 11:30 at night. He says he will come back to install the water treatment system. I haven't seen him since I was emailing him and he stopped responding end of December!! I'm not sure what to do now. he also promised to handle the gas rebate paperwork for me but I just found out it expired 12/31! I have asked him to please email me back and I get no response. read more

Really dissapointed in these guys after reading some great reviews. Called Sunday morning and was told that Sean would be at our home asap. Called again in late evening and asked us to be patient he would be out as soon as he could. Never showed, never called to explain why. We called again the next day. Was assured he would be out as soon as he could. Never showed. Contacted again and he said he was on the way. No show, no call. Contacted the office the next day to speak with the manager. Was told the manager was not avaliable, but he would absolutely get the message and return our call. Never called, no apology, not even an explanation! Will absolutely never bother with this business again. A huge waste of time. read more

I contacted Doc Joe's because of a clogged kitchen sink, and asked them for an estimate. After providing a description of the plumbing under my sink, the dispatcher quoted a reasonable rate (about 50% less than Roto-Rooter). When the plumber got to my house, he immediately got to work and cleared the clog. No mumbo jumbo, no tech speak, just a calm professional plumber. When the work was done, I repeated the quote that the dispatcher had given me, and he replied "oh no, it will be less". He reduced the price by 30% and gave me a 90 day warranty on his work. I can't express how impressed I was with Sean, and I would recommend him and his company to anyone. SUPPORT SMALL BUSINESS. read more

After getting a $397.64 quote from Mike Diamond for a drain to be cleared (advertised price $99), we sent the not so smell good plumber packing and called Doc. Joes. Their plumbers were on time and cleared our and jetted our drain line for less money than Mike Diamond's advertised price. You don't just get 5 stars from me because you did a good job, you have to do an exceptional job, and that is what Doc. Joes did. They not only showed up on time, there wasn't an extra charge for us using drain-o (which there was through Mike Diamond). There wasn't an extra charge because our house had a roof clean out (which there was for Mike Diamond). Their prices were very reasonable, as opposed to some of the other plumbers. Still these things alone would only add up to 4 stars. What pushed them into the five star range you ask? The plumber for Doc. Joes who showed up (who happened to be the owner) gave me some tips on how I could clear my drains in the future if drain-o doesn't work. How is that for great customer service. These plumbers care so much about their customers that they would tell them how to do certain things themselves to save money (and cost the plumber money). Yo better believe if I ever need a plumber again, I will call Doc. Joes. read more

DO NOT USE THIS COMPANY!! ABSOLUTE CLOWNS!!!! In an emergency they will tell you they'll be back out at 9am and by 11am no problem your clog will be fixed and you can use your shower. NOOPPPPEEEEE!!! No one ever showed up, I called after waiting for 2 hours. The guy on the phone said he's the after hours guy and someone will call us then hangs up. VERY RUDE! No one called us, a few hours later I call back and his phone is off voicemail box full. POOR CUSTOMER SERVICE, ZERO FOLLOW THROUGH. It's like don't promise you'll come back and we can shower just don't say anything at all. Don't lead the customer on! read more

Overpriced and unreliable - Sean came to fix my toilet on 13 December. After the initial consult, they did not actually come to fix it until late into the evening. Now three weeks later the toilet has been running and running and running. I tried to call them three times and have received an answering service or a busy signal. Very disappointing. read more

My Experience with Doc Joe's is very similar to few people who posted previously in the following dates. 12/19/2013,09/2/2013,8/23/2013,8/17/2013,8/11/2013 and 1/19/2013. So this indicated they are consistently unprofessional. My interaction with him started on 11/13/2013 regarding my sewer line which is experiencing slower drainage. First impression was very good and he seems to be very gentleman and reasonable with the pricing. He has promised to come out and inspect the line next day. The next day he called me and informed that he could not come since his camera is not working and then he promised to come next week. I said fine. The onward, every time I call him he says some thing or other excuse. Finally one day he told me that he inspected the line and he is preparing the report. It happened again few times and he never shared the report and nor told me the problem. Anyways for the past two days, he is not even picking up my phone. But If I call from another number, he does pick up and provides another excuse. Overall, the point is - the company is not reliable and very unprofessional.. and please don't waste your time. In the first place, I approached him by reading some of the good reviews about him on Yelp. For the first few interactions I thought his excuses are not really excuses but valid reasons. As the days passed, I have realized that he is lying. read more

Absolutely THE worst plumbing service anywhere. I can't imagine anyone worse than Sean or Shawn. He installed our plumbing and when we spoke with him 3 WEEKS ago he remembered the house and where the AC units where. He said he would be right over for repairs he OWED us and for contract to work on the AC. He didn't show so we contacted him again. His excuse was that he was on call. Well hello, we are a customer calling you. So he said he would come on Friday afternoon. Wait, wait. Wait actually still waiting as he never was man enough to even call to say he wasn't coming. No concept of customers and doing the right thing by doing what you say you will do. We spent 3 weeks without hot water and AC because this moron just couldn't get to it. We are calling someone else (as you should) and get both items working without having to deal with disreputable people. Shawn or Sean is not anyone you should ever consider using. read more

I started out thinking that maybe this service was going to be good. They get their foot in the door, start your job... get half way through and move on to the next one. No integrity in keeping their word or completion of work. DO NOT PAY THEM ALL UP FRONT! If you hire them for a big job...You will be left waiting weeks or months for the simplest of things to be completed. Like running water. Sucks. read more

Used Website to set up appointment for estimate, because they came recommended. They called 3 days later. Setup appointment over the phone with Plumber. Day of appointment no show. Called. Person answering phones could not find appointment. Never apologized for their error, which tells me they may not stand behind their work. They offered to see if the Plumber who scheduled it may be able to come out 4 hours later, just a may, working on another job. Decided not. Decided a company lacking in good customer service is not a company I would feel comfortable in working with. ONTARIO CA read more

Not sure how their service is, but one of their drivers almost killed me and my son due to negligence and ramming thru a stop sign.