We've used Mario for several projects over the years, and one thing that has always stayed…read moreconsistent is his incredible attention to detail and quality of work. Most recently, as we prepared to sell our home, Mario handled our bathroom renovations with the same thoughtful, methodical approach he always brings to every project. The bathrooms turned out absolutely beautiful -- everyone who walked through the house commented on them, and the home flew off the market. You can tell Mario truly cares about his craftsmanship and takes pride in getting every detail right. Reliable, professional, and genuinely talented. Thanks again, Mario!

Mario is incredibly knowledgeable, professional, and takes great pride in his work. He did a…read morefantastic job installing our tile floor, from the preparation and attention to detail to the finished installation. We couldn't be happier with the results and would highly recommend Gonzalez Tile to anyone looking for quality tile work!

Haven't completed our project yet, but our experience with Mission Tile has been exceptional!…read moreI don't enjoy shopping so the very knowledgeable staff was so helpful to make my purchase speedy and easy. They took the time to show me edging styles for my backsplash and find the best color of grout. I was very happy that they took the time to show me my tile with the metal edging our tile parson suggested as compared to matching a matching pencil edging that was available for my tile. I was so pleased that they took the time to educate me and make a decision I was happy with. I ultimately chose the matching edging vs the metal. I really appreciated all the time they spent educating me on tile edging and ultimately chose the matching edging. Thanks all!

We had an amazing experience at Mission Tile. Lots of options and easy to see what is available. If…read moreyou go there ask for Lisa or make an appointment with her. She is detailed, concise and overall lovely to work with. Lisa made our experience smooth and we ordered with confidence!

I contacted Jose because I wanted to replace my kitchen countertops. He gave me a reasonable price…read moreand the guys did a great job. The process didn't take long. I highly recommend hiring him for your tile and countertops needs.

JC tile was quick to get back to me with a very competitive quote!! I recommend them for their…read morequality service.

Chris was extremely helpful and made the process much less stressful! I went to several local tile…read morestores as well as two in San Jose and received minimal assistance. It was refreshing to find Two Stone in Santa Cruz had the best customer service of any of them.

Great service! I needed to replace some tiles that I bought from them 10 years ago. On a lark, I…read moredecided to check with Chris to see if they were still available. He worked with his distributor to find me a box of the now discontinued tiles. Saved me a lot of headache! Really nice to work with and very helpful!

This was my 3rd project with Bay Area Flooring. As always the communication was clear, quality…read moreexcellent and workers showed up on time. The price was also fair. They will continue to be my first call for flooring.

I hired this company to install a product they offered called Revotile, a click-lock floating…read moreporcelain tile. In less than a year, the grout was cracking and the tiles were shifting in one end of the bathroom. When I brought this to their attention, they said in their opinion the structural failure was caused by a shaky washing machine and possibly also affected my subfloor. They even came out to evaluate the possibility of a paid repair at my request, *but sent someone out who did not work with tile.* When he informed them that he did not work with this type of flooring, they told me they would have to send out a tile installer. (They *installed* the floor and had come out once or twice to look at it...and they didn't know it was tile?) The second installer they sent said a repair was not possible, so I decided to have the tile removed, the subfloor repaired if necessary, and vinyl sheet flooring installed. I used a different flooring contractor for the removal and replacement. Upon demolition, it was discovered that Bay Area Floors had actually used a blue Microban underlayment (designed for floating laminate or wood) directly under rigid porcelain tile. Tile requires a rigid substrate - putting it over foam causes the floor to flex, which is the real reason the tiles were shifting and the grout was cracking. (Further, there was nothing wrong with the subfloor.) I tried to contact Bay Area Floors directly regarding this, but they stopped responding to me. Because they stopped responding to me entirely, I have filed an official complaint with the California Contractors State Licensing Board (CSLB). The CSLB has opened a case and issued a formal notice to the company. So far they have ignored the board's mandatory response timeline, the deadline for which has technically just passed, but I will update this review if necessary. Be incredibly cautious when hiring this company. EDIT: The contractor response below is absolutely false. They have taken no such action or at least have not communicated with me about it. Certainly that have not "attempted to assist me in filing a claim." Furthermore, anyone can research online that Microban underlayment is both an improper underlayment for porcelain tile AND is not the underlayment stipulated by the manufacturer, Daltile, for proper installation and for warranty requirements. Please do so, then compare the photos attached with the contractor's claim that they "follow all manufacturer installation guidelines." This has nothing to do with "the flooring I chose," it has to do with the contractor's blatant disregard for industry installation standards, and both trade and manufacturer guidelines. I will not edit or respond further, this is now in the hands of the CSLB, to whom they can provide the evidence that they responded to me as he claims.

Indeed with "Fine workmanship", our new bathroom is Gorgeous so tastefully beautiful !!! John the…read moreowner of this business and his crew were just the right person to call if you are planning to tile your bathroom! They gave us the quote and we ask them to come over to start ASAP! On time and very detailed with their day to day work, they clean up after their work days and so pleasant to work with. My husband and I were so pleased, would like to recommend "Aptos Tile Works" (831) 688-0392 to anyone, family and friends :-) Mercedes K.

They wanted to change the price of the job after contract was signed. Could've been…read moremiscommunication, which happens, but then he went on to send disrespectful emails back and forth. Glad I didn't move forward with this company.

I'd say BEST experience I've ever had with a contractor! Dan & his crew were AWESOME & would…read morerecommend them. When i was referred by Mission Tile they told me he was one of the most honest contractors & I'd have to agree 100%.

DL Tile Company has completed 2 projects at our home: a tub surround and a kitchen counter top with…read morebacksplash. Both projects are beautiful tile work - exactly what I wanted. Dan Laughlin (the owner) and his crew were wonderful to work with during each job. In both cases, Dan provided good advice about material choices, kept us in the loop as work progressed, was professional and courteous, and displayed truly high quality workmanship. I appreciate a job well done and plan to hire him again for our next project.

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

We had an exceptional experience working with Costa Bella Builders on our new home in Pleasure…read morePoint, Santa Cruz. From start to finish, the entire team was reliable, on time, and within budget--something truly rare in construction. The management team, Jeff, Vitt and Justin, were fantastic partners throughout the process. Their architect, Valerie took all of our ideas and turned them into a design that exceeded our expectations, creating the dream home we hoped for. They guided us through key decisions, from fixtures to finishes, and connected us with excellent local suppliers like Mission Tiles in Soquel. They utilized Oxford Cabinets, who created an amazing custom kitchen and dry bar for us that perfectly complements our open-plan dining, kitchen, and living area. Their craftsmanship truly elevated the space. We couldn't be happier with the final result and highly recommend this team to anyone considering a custom home.

Costa Bella Builders was the perfect partner for our home remodel! From beginning to end Jeff,…read moreVitt, and Justin's communication was clear, direct, helpful, and proactive. Their use of an online project management platform meant that we were never left wondering what was happening on any given day or what was next on the to-do list. Like most remodels, there were unexpected issues that needed to be addressed, but the CBB team was quick to offer solutions and keep the project on schedule. We were living onsite for the project and can attest that the CBB crew and all subs were punctual, efficient, polite, and kept the job site clean. They were so kind, put up with our constant questions, crazy kids, curious cats, and barking dogs! I can't say enough good things about CBB and recommend them to everyone embarking on a construction project.

Amazing customer service. The tile we purchased ended up being really backordered due to causes out…read moreof everyone's control. The company sent a sample for a slightly more expensive option. The ended up giving us the price of the initial tile order and we did not ask for anything special. Also was happily willing to give me some advice on picking grout! Loved my experience and I hope my local installer does a great job on the install!

I had high hopes with my backsplash project. They were very responsive and helpful but I got…read moreghosted and that was *after* patiently waiting for my POC to arrive back at work after leave due to a family emergency. We had a few more coms upon her return then nothing. If this company is so single threaded like this, they need a better business strategy. The sample tiles were gorgeous but the customer service was not and therefore I cannot recommend this company. Because of my patience, many weeks were wasted waiting. I did reach out to someone else within the company and let them know I'd wait for my POC because I was told she'd be back "this week" etc. I'd rather have just been told that they can't do it vs stringing me along. Of course, each customer interaction is different so your mileage may vary.