Expert level assistance selecting new hardwood floor and project management from sales associate Jana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall. read more

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Juan Carlos and Ovidio installed my flooring. They were lovely to work with. They were here five days and cleaned up each day leaving zero mess behind. They are both lovely to work with. They did an excellent job! I highly recommend these guys for any installation. read more

Warehouse Direct Flooring Outlet - Flooring Near Me - Santa Cruz, California

Just wanted to acknowledge what a wonderful crew and a fantastic job that was done on my refurbished parquet floor and new carpet!! Thanks and kudos to Juan Carlos and Ovidio for a brilliant and well done job on my parquet floor and to Antonio and Carlos on the installation of my gorgeous new carpet!!! Thank you all do very much for a job so well done! read more

I couldn't say enough about Lou he has been incredibly helpful in a flooring issue and resolution I had with another installation from a different company. Warehouse Direct stands by their customers and their community. I couldn't recommend a better company to have as your flooring vendor of choice. read more

We got our main bedroom and walk-in closet carpet replaced. We got quotes from 3 carpet places and decided to go with Warehouse Direct because of their prices and reviews online. We worked with Jana Ashley who was great. She helped us pick a carpet that is durable and will hopefully last a long time. The install of the new carpet went smoothly and the installer did a wonderful job. The only bad thing I noticed is that they chipped off a piece of the trim around one of the door frames. Thankfully when they were done installing they painted the area that got chipped so it isn't as noticeable. The guy left the piece so we can glue it back on if we decide to. Overall I would definitely recommend this business for your next carpet buying and installing needs! read more

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I've been a Warehouse Direct customer for over 25 years, and I can't say enough great things about them! Their customer service is phenomenal, their prices are fantastic, and they've consistently gone above and beyond for me. They've installed both hardwood floors and carpeting in my home, and everything has always been top‑notch. Recently, I had my very first issue (Due to my dog) with a hardwood floor they installed 17 years ago. I called Warehouse Direct, and they jumped right in to help. What I feared might turn into a multi‑thousand‑dollar nightmare ended up costing only a few hundred dollars. Talk about relief! I'll be replacing the carpet in my bedroom soon, and there's no question who I'm calling. Warehouse Direct has earned my trust time and time again. read more

From picking our floors in their warehouse to the installation job, it was a 10/10 experience with Mark and Isidrio. Isidro's meticulous and quality control-oriented manner of installing the floor was fantastic, and I also appreciated the daily cleanup and communication from him. I kept my dogs out of his work area so they wouldn't interfere during Isideio's work, but he was careful enough to sweep all nails after removing the old floor in their care. I value that as a pet parent. read more

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EDIT: I initially gave this business a very poor review based on a recent experience in which I had no communication for a month and a half regarding a job for which I had requested a bid, in spite of me reaching out to check on status. I had approached this business for a bid because they did another job for me a couple of years ago that I was very happy with. The second encounter left a lot to be desired. There was an attempt to follow up with me after my review was posted, and at first it seemed things were going well, and I modified my review. However, things took a downturn again after I requested a written (not verbal) bid. (It had become clear that what was being told to me verbally was all over the place.) If you do work with this company try to talk to Andrew and Beto. I had a positive experience with them on the job this company did do for me. read more

We are fortunate to have discovered Warehouse Direct Flooring Outlet. We had to get our subfloor fixed in our den, and decided that since we really didn't like the carpet that was there when we moved in, now would be a good time to get a new carpet. The Outlet was close to our house, so we went down and had a lovely interaction with Jana Ashley, who listened to what our needs were for a carpet. She even let us take home the sample to try it out for a few days and suggested moving it around so that we could see it in the sun and in different parts of the room. We just had it installed last Saturday by Rafa, who, by himself, installed our carpet. He was on time and very professional. Overall, we had a great experience with the outlet and will recommend them to friends. read more

We had a great experience with Warehouse Direct Flooring Outlet -- from the moment we walked into their store until the two-day installation was complete. Jana was terrific in sales, helping us select carpeting that fit our needs perfectly. She's a real pro. The installation team -- Dave, Rafa, and Carlos -- did an impeccable job. All arrived exactly on time, were detail oriented to the max, moved and replaced all furniture with extreme care, and didn't leave until they were assured that all our needs were met. Final comment: I was a little concerned my OCD about having furniture moved "another two inches to the right" and "just a little bit more to the right" might aggravate these guys. Not a chance. Everything was perfectly re-arranged to my satisfaction with smiles on all their faces. Thanks again for a great carpeting purchase and installation experience! read more

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I had a hardwood floor emergency situation in which my flooring (installed by a different contractor) started to "buckle" considerably. Dan came highly recommended from my neighbor, and he was very quick to respond. He came to my house and provided a quick assessment. Then within days, he and his outstanding crew fixed the problem at a reasonable price! The floors look like new. I couldn't have asked for a faster and better resolution to a serious issue! read more

Searched lots of places for the right floors for our new 3000 sf home and came across these guys and what a difference in quality products and the best prices! The owner Dan, constantly went the extra mile in negotiating with the floor vendors to get us a price we could afford to pay. They got the product quickly, from France (French Oak) and we were moving quickly to get the floor installed. The crew that installed our floors were fantastic! A 10 out of 10. They had to demo every room in our house and methodically laid the floors perfectly all running the same direction including stairs. After 10 days they finished and the only word to describe the process is "fantastic "! Dan the owner was there every day making sure everything went to plan and threw in extra things for us along the way. I'd give them a 10! Outstanding administration and installation process. Total class act. read more

Andrew had a huge selection and was very helpful and knowledgeable! The owner Lou called to inquire after my initial negative rating. The problem was quickly rectified. Thank you Warehouse Direct for your service and selection! read more

Our installer Ezzy was amazing! He did fantastic work, great attention to detail and just overall excellent customer service. Warehouse Direct is fortunate to have Ezzy on their team. read more

I needed new carpet in a spare bedroom and living room. Mark Campbell was the best. He came out right away for an estimate and communicated with me through the whole process. It wasn't a big job but he still gave me the attention and customer support I needed. He even checked in with me after the installation to make sure everything went well which it did. Raphael did a fantastic job installing. I have mostly oak furniture that is very heavy but he moved it all by himself. When he put it back he had a helper and they were very conscientious about putting it back exactly how I wanted. I am very picky but they all made it very easy on me. I highly recommend them for your flooring needs. They are 100% legit! read more

From understanding my needs, and my love of Carpet, in the first phone call to finishing up & making sure I was happy with the last phone call. Dave at Warehouse Direct was attentive to my wants, as well as my scheduling needs. He was easy to communicate with. Antonio installed our entire house in two visits by himself! At first, I was nervous that he was there alone and I called Dave. Dave assured me that "he's our best". He was a workhorse! And we love our new, super comfortable, discounted Carpet! The entire experience, which we have put off for years, was excellent! read more

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Jana and her team coordinated a re- carpeting of our home in Santa Cruz. It had been years and we had lots of "things " that needed to be moved to make room for this project. We are very happy with team ..quality of installers and the product. read more

I highly recommend using this local company for your flooring needs. I had an issues with some flooring that I purchased from them about 3 year ago. I called them and they came out and fixed the repairs for no charge. I then decided to purchase flooring including installation for my two bedrooms. Fabulous job...great communication. read more

Warehouse Direct Flooring is the place to go to. Their salepeople and especially Tim Donoghue is highly Knowledgeable around any floor you need installed. They have a very nice showroom and are very responsive to all your needs. I would 100% recommend Warehouse Direct Flooring Outlet for all your flooring needs! read more

I can't tell you how happy I am with this company and how lucky I was to find them. I just did a random search but they showed up to give me an estimate right away...and the price was two-thirds of what others asked for. They did an entire floor in laminate and two bedrooms and a staircase in great, plush carpet. The workers were professional, on time, and did artistic work. I feel like I got a new house for the price. Afterwards, there was a big box of unpacked flooring, which I thought they left accidentally, but Dan explained that was for me to keep in case I ever needed to replace panels. Everything about this job was perfect...I highly recommend them. PS: I replaced aging hardwood with laminate...and it looks so much like the real thing. Plus, it doesn't hold sand the way real wood does, so my beach house doesn't feel like a sandbox anymore. And it's really brightened up the place. read more

Warehouse Direct Flooring Outlet - before - Flooring Near Me - Santa Cruz, California

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We had an excellent experience with Warehouse Direct from beginning through installation. Our sales assistant Jana Ashley was very friendly, knowledgeable and professional. She show us options from discounted carpeting to full price, we never felt pressured. We ended up selecting a full price wool sisal for a runner for our stairs. Jana came to our home to measure the stairs and kept us informed on when the carpeting would arrive and the installation date. Dave Mayo was the installer and he too was excellent. He arrived exactly when he was scheduled and the runner was perfectly installed. Jana followed up with instructions for cleaning the wool. We are thrilled with the runner and highly recommend Warehouse Direct. Ask for Jana Ashley and Dave Mayo. read more

I was an bit overwhelmed when trying to decide on flooring and carpet for my rental. The moment I walked into Warehouse Direct Flooring Outlet and Dan greeted me, I knew I was in good hands. He was so knowledgeable, kind and patient with me as I kept taking home different flooring samples to help me decide what would work best. Once I made the decision, he worked with my timeline to have everything installed quickly. I was very happy with the pricing, it was not as expensive as I had expected. The installers for both the carpet and flooring were fantastic and did an outstanding job. I am so pleased with how everything turned out. From the day I walked in until the day the job was finished, I knew I was in great hands. Thank you, Dan! read more

Getting new flooring was a great experience! To start, the prices were better than any others we could find in town. We worked with Jana and she was so kind, knowledgeable, and also just a lot of fun to work with. She had many tips and tricks along the way to help us with our projects and was so easy to communicate with. Our project was a combination of carpeting, LVP and LVT and they not only had a great selection of everything, and were able to work with our budget. We had a quick turnaround time for half of our project, and they made it work and helped us get into our home with new floors. Our floor installers Isi, Beto and Dave were also all very kind and great to work with. We are very happy with the work that was done, and can only highly recommend. read more

Fantastic! This family run business made the chore of getting new flooring easy & enjoyable. The customer service is first rate, and what you get in product & installation is money well spent. I'm so grateful businesses like this still exist. Knowledgable sales team and installers made this a great experience. read more

Warehouse Direct Flooring Outlet - They transformed our dingy room into an enjoyable place to be! - Flooring Near Me - Santa Cruz, California

I was remodeling my parent's house and had 3 installers bid on the laminate flooring and installation. Tim, who gave us our quote, was in constant communication. We added an entryway at the last minute and he happily added the update. They did a great job and were $1,000 less than the 2nd lowest bid and included more. Thank you! read more

Warehouse Direct is awesome - I've used them twice now for two separate flooring projects, and we couldn't be happier with the process and the finished product. Our floors look beautiful, and the team at warehouse direct made the selection and install process go so smoothly, at a reasonable price! Plus they are not pushy or salesy at all :) Could not recommend them more! read more

Just had a second great experience with Warehouse Direct! Everyone was helpful and professional, and the job looks great! Shout out to Jana who went the extra mile to get our carpet installed quickly and Dave the installer for his impeccable work. The runner looks great on our stairs and really upgrades the look of the house. Great prices and amazing service: thanks to the whole team! read more

We had a water leak in a small area that soaked our new carpet and ruined the pad. Warehouse Direct responded quickly and replaced the pad and restretched the carpet after it had dried. read more

I new what I wanted but needed it like yesterday. The level of customer service was incredible. I've done a lot of projects but have never worked with a vendor who cared as much about my project as i do. Once Jana new my timeline she worked above and beyond to facilitate me getting the product I needed so that my project could move forward. I so appreciate working with family run businesses and working with the team at Warehouse express confirms why i do. Don't shop around, shop here! : ) read more

Had a quick turn around needed on a carpeting project and Dan rose to the occasion and quickly helped find a great quality piece that was in remnants and then went above and beyond to schedule a quick timeframe for install. He personally visited to make sure the job was on target and kept me updated along the way. Service and value in offerings don't come by that often these days and Warehouse Direct Flooring Outlet and Dan provided above and beyond services for my project. Will always check with these folks first before any future carpet need! A++++++ read more

This is the second time we use this company. The first time was right after we purchased our house. At that time we were on a very tight budget and we were looking for a good price. We collected offers from 10-15 companies in Santa Cruz area and Warehouse Direct Flooring Outlet gave us the best offer. They did a great job, so this time we did not even check other companies. We upgraded the carpet in some rooms to wood. The project was done for 3 days right before Thanksgiving. Perfect organization from Andrew, installers were great too. If you check my other reviews, you will see that I rarely write 5 stars reviews, but for his company 5 stars is like understatement. Really great company! read more

Dan was assigned to our project. What a gem! We requested a quote on a Saturday and he was already at our place by Sunday. We were under a time crunch; Dan went above and beyond for us. Our flooring really turned out great. The pricing was fair, but the service and attention to detail by Dan and team is why I would highly recommend. Very honest, passionate and knowledgeable. Follow up was fantastic. You can't go wrong here. read more

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Great communication, reasonably priced and they did an excellent job! Scheduling was easy and fast after I got the chance to review their estimate. read more

Great experience! I wasn't sure what I wanted or how to go about putting down a floor. There were so many different options, all top-quality without the top-quality price. Jana was wonderful! She was very approachable with all my questions and considerations. I was shown several options. She didn't hesitate to explain why one choice was good and another not so good. Jana had my best interest at heart. I would highly suggest before you go anywhere else, stop by there and see for yourself. read more

Warehouse Direct did a spectacular job for us. New faux wood flooring and carpet. We could not be happier with the finished product and the price. I am pleased to recommend Warehouse Direct! read more

As part of our kitchen remodel, we engaged Warehouse Direct for changing our tile flooring to Marmoleum, a premium, completely sustainable and natural linoleum product. Their selection of flooring materials--both premium and value-priced--is astounding. Our project manager, Jana A., ensured that from demo to installation, the process was completely smooth and took place as scheduled. Her level of professionalism is exemplary. She knows everything about flooring and we completely trusted her guidance and advice. We even considered her input when choosing our kitchen counter material! Dave E., a linoleum specialist with decades of experience, installed the flooring and also did a flawless job. We couldn't be happier with the service these two provided. I highly recommend taking your business to Warehouse Direct. read more

Super happy with my floors and the service I received! We needed to match some other flooring and they had what we needed in stock. Jana helped us and she really knows flooring! She thinks of all the little things about your lifestyle and installation details that we'd never think of. She followed up, made sure we were super happy and explained how to care for our new pretty floors! It's the second time we've used her. ISI was our installer and he was on time, friendly and thoughtful. He had a great idea for some finishing work and it was beautiful when complete. He did everything on schedule which is important to us. He actually finished a little earlier than promised. We will be back looking for them again if the need arises! read more

Avoid using Warehouse Direct outlet if you expect professionalism, value and communication back with question/issues. I definitely had the worst experience using this company. They're very friendly initially while taking your money but after that, there's no response. I worked with Tim Donohue who never returned any calls, emails, text messages even after 5 to 6 weeks. I requested a call back from the owner and never received that either. Made another call to office and Dan Versman came out for an estimate. He wanted to charge me to install flooring for 520 ft.² even though my project is structurally 380 ft.² (not the extra product that is purchased as damaged collateral, but the actual square footage charged for the space to have flooring installed). He stated that that is just the way they do things because they have to open the boxes and lay down a new piece when the installers break the product. What a joke! I was just about to head down the following day to return all the flooring material that I had bought from them when I found a very professional licensed flooring company which did a tremendous job and charged me appropriately for 380 square feet to install the flooring. Well, about five minutes after posting this review Dan Versman from Warehouse Direct called me and after I told him I didn't want to talk to him he continued to call me two more times. About 15 minutes later, I coincidentally had my name, email and phone number placed with a false ad on craigslist so that people would call me. The Ad was easy to flag and have removed, quite a coincidence! "Someone" also contacted Real Estate companies using my personal info stating I wanted to sell my house. I will definitely contact the Better Business Bureau tomorrow to report this! read more

From the initial consult to the installation we had a very positive experience with the folks we worked with. Andrew was warm, personable and very helpful. I didn't feel like I was being "sold" something. He provided guidance and information without being pushy, and answered all of my questions thoughtfully. The crew that came to install our flooring were so skilled! Alberto was an incredible project manager and had such attention to detail and craftsmanship. We had lots of different level flooring, weird baseboard situations and different design features we were trying to sort out. He was attentive and made sure that everything was done in the best way possible. All in all, one of the best crews we have had work on our house! And we are very happy with the results. read more

Unfortunately, we didn't have a good experience with this company. First we had issues reaching somebody in the phone, and then when we finally got somebody to come out and take measurements, we never heard back from them afterwards. We repeatedly called until we were told that the guy who took the measurements is on medical leave and that they'd need to send out a new person because they couldn't find his notes. The second time, a woman stopped by to take measurements again and apologized for the other guy who was currently out of office. She then promised to call us with a quote within 48hrs. We never heard from her either. We ended up going with somebody else because clearly our business wasn't wanted here. read more