I called for their services and let them know me and my sick child was locked out of my house and waiting in the car. The guy who answered the phone stated that he would send a driver within 30 minutes and to please call him if I go with someone else. I made the call at 6:40 since then I have called multiple times and he stated please give them 10 to 15 mins more each time I called. Completely unprofessional it is not 8:15 I am no longer getting an answer from the company. DO NOT GO WITH THIS COMPANY I WARN YOU. If I could give no or negative starts I would but it doesn't allow me to. read more

See all

Good service. Tony got here in 25 mins. Our key no longer work for the door and Tony replaced it in 20 mins. The installation of the new keypad lock was great. He also gave me a discount. Good service. read more

Doctor Key Locksmith Services - Keys & Locksmiths Near Me - Palo Alto, California

We just had our new home finished and had different keys for EVERY door. I called 24 Hour Doctor Key and not only were they there within an hour (even though it wasn't urgent), but they were SO professional, quiet and fast! They explained different options, made a reasonable recommendation, sent me an invoice through text + did the whole thing without waking up my sleeping toddler! HIGHLY RECOMMEND! read more

On a Saturday night, our front door wouldn't latch and kept blowing open, and we worried about our cat getting out. The technician from 24 Hour Doctor Key arrived within 45 minutes of my call. He fixed the latch in 5 minutes. He noticed that our deadbolt was also not working and took another 5 minutes to fix that. Then we asked for three keys for our back doors. He provided those right away. As for price, I can't really comment because I didn't shop around. It seemed like a reasonable price for fast service on a Saturday night, for a business located in Palo Alto. read more

Highly recommend. Very responsive, fast service, even on Thanksgiving day! The owner and technician were prompt to respond and fixed our lock issue within a few hours even though it was Thanksgiving! read more

Excellent, timely, helpful technician. Thanks much for front door lock fix...

I got locked out of the house after a halloween party yesterday and Jay came right away to the rescue. It was almost midnight when I called, and Jay came down to help in less than 15 mins. I'm so grateful for people like him that gives services like this even in late hours. read more

Look no further! Don't waste your time calling around. These guys are AMAZING. Tony and his team are Rockstars! It's not by accident they have a 5 star rating; Not only did they easily resolve my issue, Tony was so responsive, flexible and super nice. Lost the only car key to 2014 Subaru. Called dealership and they wanted close to $800 to replace and reprogram key AND I had to get the car to them...ohh and they wanted FIVE days to complete do the work. Tony scheduled a technician to come to me at a time that worked for my schedule. Right on time as scheduled Philip arrived, 27 minutes later - Philip was done! ... cost, a fraction of what the dealership "quoted". I could not be happier or more pleased with the service and entire experience. Philip was personable, professional, and efficient. Thanks you! read more

Customers beware! Prices are not fixed (not listed on website and technician asked me to remind him how much he quoted me during the visit more than once). Services felt both predatory (taking advantage of customers in emergency situations) & deceptive (misleading customers about pricing & final products). EXPERIENCE OVERVIEW *Quick update: within 24 hours of posting this review, Mike from Doctor Key contacted me and offered me a $100 refund in exchange for changing my review to a glowing recommendation - PROCEED WITH CAUTION* On Tues 11/13/18 @ 6-7 pm I called 24 Hour Doctor Key for roadside assistance as my car key broke off in my ignition. Upon arrival I showed the technician, Simon, my broken key fob which still had working functionality for remote entry into my car (lock, unlock, trunk access) but the metal key had become detached from the fob & I was unable to start my car. Simon gave a cost estimate of: 1st key @ $250, 2nd key @ $175, $120 to program both keys = $545 total (Note: the quote for 2 keys was to have a spare to prevent emergency assistance in the future). I expressed reservations about the estimate b/c it seemed high. I knew I needed to move forward with 1 key but told him I wasn't sure about the 2nd without competitor estimates since it was after hours & I left a message with Honda. Simon assured me his price was not only competitive but better than what a dealer would offer me - stating they'd charge ~$500 for 1 key for a 2007 Honda Accord. With his assurance, I agreed to move forward with 2 keys. Later Simon gave me 2 keys & immediately I noticed they were different from my original as they didn't include a fob to allow remote access to the car. Instead, both keys were "after market valet" style, manually unlocking and starting the car. When asked why it wasn't an identical replacement as expected, he said that could only be provided by Honda. I expressed disappointment in not knowing that upfront as it would have changed my decision to purchase a 2nd key but felt obligated to pay for services rendered. On Wed, 11/14/18, I discovered my car battery was dead because the overhead light was left on by Simon. Feeling uneasy about the night before, I called Honda to get an estimate for a replacement key which they quoted $160-175. I immediately contacted the Locksmith and spoke to Mike to request a refund for the 2nd key in exchange for me returning it. It took multiple calls and texts before they responded, refusing my proposal. Instead, they offered to return to my home and provide a 3rd key that would include a fob, at a cheaper rate than the dealer. Outraged and surprised that suddenly they were able to offer an identical key product, I refused to give them anymore money or business. Later on due to the inconvenience of a "valet key", I worked with Honda to have a 3rd key made for $171.11. read more

The guy was attentive and unlocked the door for us in less than 5 minutes. He used a good squirt of WD-40 in each keyhole then used tools to unlock the door. There were a couple glitches: * On the phone he gave his estimated time of arrival as 25 to 30 minutes. It was noisy on his end of the phone, another guy talking loudly in the background. It took closer to 45 to 50 minutes before he arrived. He apologized. (Although the address for this business shows as being located in Palo Alto, his phone number is at a Texas area code. I found that a little weird, but maybe he just moved recently or something.) * At $275, the cost kinda felt like a kick in the gut, but we had to get back in the house so... He explained the price broke down as $25 for the drive out, plus $125 per lock (deadbolt then doorknob). Conveniently he took credit cards, swiped it on a device on his mobile phone. He did look at the situation before starting any work and gave a clear assessment and estimate before beginning work, explained which door he'd try first and why, which seemed sensible. He didn't charge for trying the first door because he couldn't unlock it. The second door he did unlock he opened without damaging. He asked us to give him a review on Yelp. I figured taking everything into account I'd give him 4 stars so I looked him up by the name on his receipt, which was "24 Hours Locksmith and Security Systems." To my surprise, that name matched a 1-star Yelp business with a different name from the one I'd found on my mobile phone: "24 Hour Doctor Key." That place had the misfortune of having the first review be negative. Hard to recover from that, I imagine. It appears he changed the name of his business on Yelp, but didn't change it on his receipts. I did feel a bit baited and switched and compelled to dock a half star. In the end, this particular service call merited 3.5 stars. I'm rounding up to 4 here because I figure he's probably just trying to earn a living (giving the benefit of doubt on previous unlucky listing). Update: I am bumping this review up to 5 stars because Tony drove back over and dropped off my credit card which I had inadvertently left with him without realizing. Oops! Also he explained that he does live in Palo Alto, newly moved from Texas. He strikes me as a decent guy. read more

Hello, I want to say first off, that the service time and customer service from 24 Hour Doctor Key has been exceptional, which was comforting amidst a tragic incident. I want to send a huge thank you to my service technician Jay, and thank Tony for responding to my urgent need. Jay in particular provided outstanding service in a time of need. My two dogs and I suffered a brutal attack by another dog in the neighborhood and amidst the shuffle I dropped my house and car keys in the bushes. While my only focus was to pull the other dog who was mauling my dog off of her, I did not pay attention to what happened to my keys. After neighbors ran out to make sure I was ok, I notified the police and was searching desperately for my keys. I was unable to find my keys and so had to call an emergency locksmith, 24 Hour Doctor Key. Jay arrived in less than 15 minutes of the call, and managed to get me into my house. I needed him to replace both locks since I did not have a spare key and was concerned that I wasn't secure. As I was emotional, I couldn't fight back the tears and asked if he wouldn't mind replacing the whole lock tonight, no matter how expensive. Jay left and said he would be right back in 20 minutes with a new lock. When Jay returned, he said he talked to his supervisor, Tony, and given the circumstances, would replace both locks at no cost, only the cost to travel to my house to unlock the door. I cannot express my gratitude to Jay and this company for the customer service and my security in a time of need. Thank you Jay and Tony for your assistance! I would recommend 24 Hour Doctor Key to anyone in need of a locksmith. Thank you Jay and Tony!! Christina read more

Super fast response time and was able to get our safe with a dead battery open for us. It took a few visits as he had to work with the safe manufacturer to get the right key, but he got the job done. He was also very flexible with appointment times and was very friendly. Pricing seemed fair too. Note that Tony doesn't show up in a uniform or anything, so you might not immediately recognize him. Perhaps that's something he can address in the future. Overall, great service! read more

Called many places which were more than two hours waits. Tony came in 10 minutes and was great. Unlocked door in under five minutes and gave me a good deal. Can't believe how quick he came. I thought I'd be here all night waiting. Thanks so much! Great personality and quick service!! read more

TONY was great and friendly! came out so quickly and on time! Very efficiently and got my locks rekeyed! I would highly recommend this company to everyone^^ read more

Tony is a life-saver! Got locked out twice and he's there to save the day! His price is reasonable and he gets the job done right. read more

Tony did a great job with our door knob. He came in on Sunday late at night and fixed it perfectly!

Tony absolutely saved the day...it was my first night in my new apartment and got locked out with a bag of perishable groceries. After receiving my call (and picking up on the second ring), he was at my apartment in 15 minutes and was able to get into the place shortly after that. He is also extremely friendly and willing to help. I will certainly call him in the future if something like this happens again! read more

Naor is the absolute best! Quick to respond even on New Year's Day, very high-quality work and doesn't try to upsell you a bunch of stuff you don't need. How refreshing! I will certainly recommend him to anyone who asks me for a quality locksmith service from here on out. Five stars!!!!! read more

I lost my keys and needed someone to make another set, so I randomly called this number. It turns out I contacted the right guy. Tony is absolutely awesome. He arrived on time (on a Sunday afternoon) and was very courteous and professional. He was up front about his costs. He had his tools in order and referenced technical documents. He did the job quickly and at a reasonable price. Should you one day lock yourself out, Tony is your man. read more

quick response at mid night when I locked the key inside my storage, Dony gave me excellent prices and he has been very friendly！ highly recommend. read more

They were able to make and program a new key for my car for less than the dealership quoted me, they came to me, and I had my new key within 1.5 hours of calling them! Highly recommend! read more

I was outside and my roommate locked the door. Tony came out in the middle of the night to help open my door. He did a great job and quickly and cracked the door. Thank you! read more

I had an issue with my front door and I was very pleased with the quick response by 24 Hour Doctor Key. They were able to get someone out the same day. Our locksmith Jay was very prompt, friendly, and extremely helpful. I was amazed at how quickly and efficiently he was able to get our locks replaced in less than an hour. If I ever have any future lock issues, I'm glad to know that I can call on someone like Jay to help me out. Job very well done. read more

Naor is awesome. Arrived 15 minutes after I called, gave me an extremely reasonable quote and had my lock replaced in no time. Will call again when in need of a locksmith! read more

Jay was very prompt and friendly. He diagnosed the problem with our front door lock and provided a good solution. Highly recommend.

Eddy was magical in opening our door when we locked ourselves out. He was able to open it in minutes at a very late hour!

Tony came by real quick and was super professional, got the root of the issue, and unlocked my door efficiently. Exactly what I would want and expect with a locksmith. read more

Excellent prompt service. Josh was able to get my issue resolved fast and efficiently. Thank you

Got myself locked out of my home was super stressed out, They help me out super responsible great pricing 5 stars ! read more

I ended up locked out of my apartment that I had just moved in to at peak rush hour 5pm on a Monday evening. After talking to the dispatcher, a locksmith came out and got to me within 40 minutes! After trying to shim and later bump key my door for a little while, the only method left was to remove the door knob. I am glad to have been able to get inside my home in a timely manner. Thanks guys! read more

Tony was a lifesaver. I was locked out of my house past midnight because my lock broke and he came out to fix it. He was friendly and explained all that he was doing. Excellent service and would definitely recommend! read more

Updated review: There was some initial miscommunication, but the company was great about reaching out to clarify the misunderstanding. The service is pricey, but the technician was friendly and was able to quickly unlock my car. Customer service is clearly a focus for the company, and I really appreciated that they took the time to really understand what happened and how they could improve their service going forward. I like that it's a 24/7 service, and I would consider using them again if I was in an urgent situation read more

Naor is really amazing, fast and patience to help me go back to my house after I lock out myself outside. Thanks Naor, he saved my life.

Hey ladies and gentlemen...... i lost my key and try to look for it all day and couldnt find and i yelp this company .... Tony is very friendly and patient wit me cause my mom got tha money plus he was very fast and dependable so go to Tony hes tha best and life saver read more

Very fast service. Super friendly. Did not damage door or car. I was in a time crunch and got immediate response. Thanks very much. read more

Doctor Key Locksmith Services - Quick fast and professional - Keys & Locksmiths Near Me - Palo Alto, California

Right after this incident happened, the owner called to apologize. He said he had been subcontracting service because he had to travel for family reasons. Bet he normally does a better job. :) ---- This morning I called for assistance with a broken lock on my storage unit. I asked the dispatcher for a price and wait time, noting that I was a woman in an isolated industrial area by myself, so I wanted to pick a company with fast service. The dispatcher quoted a fair price and 20-30 minute wait. 20 minutes later. Another man called me. He said he would be with me in an hour. I said that I was confused, that I thought he was about to arrive. He yelled at me, accusing me of calling multiple locksmiths, threatening not to come. I asked him to please come, then called the dispatcher. The dispatcher explained he had called 2 locksmiths and did not know why my wait had increased, that he would send someone more quickly. About 20 minutes later, a third man called. He said he would be there in a half hour, but that he would only come if I agreed to pay a much higher price. His approach was pushy and aggressive. At this point, I decided I would be better off buying my own drill or calling another locksmith. I called the dispatcher and canceled the service. It is never ok to yell at a customer or use the customer's vulnerability to get a higher price, especially when that customer is a woman waiting for you alone in an isolated area. And though I am a woman, I know that drilling off a disk lock doesn't take more than a few minutes and a big drill bit -- not worth ~$200. If you had just brought me your tools, I could have done it for you. ;) read more

Locked myself out of the house; I called 24 Hour and got a technician in 20 minutes. He told me the cost before he began, and explained what he was going to do and how he was going to do it; I appreciated that. Just a few minutes and he was done and I was in the house. Thanks! read more

Accidentally locked myself out of my home in the middle of the day and found these guys on Yelp. They were quick to respond, friendly, and had me back in my house in no time. We have some fairly old locks in the house and Tony was very persistent! Would definitely call again if I had another issue (hopefully it'll be my last though!) read more

Great service. Come in a few minutes and open the door within a few seconds. Would definitely call him next time when locked out.

Needed help super fast. Was here within minutes and saved us time and money. Would highly recommend